The car was dirty when I picked it up and it seeme
Cons: Seemed like it had an engine problem.
Jul 13 2016
Pros: I had a very good experience at the enterprise rental place, the person who helped us with our rental was great, very friendly, and very helpful in choosing our vehicle, it didn't long to get everything done
Cons: there wasn't anything I didn't like
Jul 16 2016
Pros: The staff was friendly and professional. Also, they came to our hotel which made things much easier.
Cons: Car seemed very light.
Aug 23 2016
Pros: Great service!
Sep 26 2016
Avoid Sundays/Mondays if not a member with special
Pros: I received the car that was shown in advertisement, a Lincoln. They push the pressure sale for additional insurance, fuel and options. The drop off was excellent and transportation to and from airport was great. PS, if the Lincoln is Ford's top of the line, Ford no longer has a luxury car! This was a Taurus with a upgraded interior.
Cons: On Sunday and Mondays, they're swamped and sometimes overbooked. I waited in line over 40 minutes with only 10 people in front of me when I got there. They wouldn't serve the next person in line until a car was ready for the person at the counter. If this is the norm then they should have lines for different types of rentals and be able to process through rentals they have and get them on the road. Very frustrating after flying all day and wanting to get to your destination. As to cleanliness, there was something spilled in the back seat on the leather that had not been cleaned when we received the car.
Nov 13 2016
Car company wasn't even at the airport!
Cons: Showed up in Windsor and Enterprise was a cab ride away from the airport. Due to local bylaws they weren't able to pick me up at the airport. We went with Budget for the same price and got a better vehicle right at the airport.
Nov 15 2016
Pros: I LOVED Matthew! He was super friendly!
Nov 21 2016
Excellencent service personnel
Pros: Autumn and Cleo at the return counter went above and beyond good service. There was an issue paying for the gas and they solved it quite quickly. It was quick and got me to my plane on time.
Cons: The shuttle took a long time to pick us up at the airport.
Jan 1 2017
Pros: We were given an upgrade and we were able to drop car off before office opened
Jan 11 2017
Computer Glitch was costly
Cons: computer changed my pickup location but was no notification. Got to the enterprise pickup and they tried to up charge me from a 130 dollars to 400. negotiated with management down to 196 but still more than what was on my confirmation. customer service was terrible and i felt bullied into buying all their extra garbage which i denied. will not use enterprise again and probably wont book with kayak either
Pros: Good service on both the pick up place and the drop off
Cons: The car had a minor issue (just annoying), but didn't realise until we were on the road.
Dec 1 2015
Great service from the Windsor rep
Pros: It's all about customer service.... And the customer service at Windsor was excellent.
Jun 4 2016
Cons: I was stopped by customs and they charged me an extra day!
Aug 9 2016
What a scan
Pros: Service was very good and excess to and from ariport was easy.
Cons: I was surprised with all the additional costs added on. My initial cost was 131.95 that included taxes and fees. When I arrived they charged me 141.42. When I returned the car they included an appt cost recovery fee16.17, a customary facility charge 1.00 a day= 4.00, Wayne county stadium fee 2.00%= 3.31, veh license recovery fee 3.44 and an other sales tax 10.14. Total tental 179.18 what a scam. I will not book kyak or Alamo again.
Aug 28 2016
Bucket of bolts
Pros: It had wheels
Cons: The car was dirty and rattled with every little bump in the road. But the most annoying issues was that the car charger didn't work therefore my gps died and I was lost 20 miles from my destination. I called alamo and they said no problem, just go to the nearest alamo to swap cars. Well... the nearest alamo was 50 miles away. Impossible to do, i was in the area on business. Ended up having to spend $150 for a new gps that would plug into the USP port. Very dissatisfied all around. Never again.....
Sep 13 2016
Pros: Clean car, good gas mileage. Simple and quick return.
Cons: Getting the car, long lines.
Nov 28 2016
Pros: The manager made things work for us. Much appreciated.
Cons: I did not like that my reservation was made for Windsor Canada when I specified Detroit Airport as pick up.
Jan 1 2017
Cons: Change price 100% on pick up. After 2hours of unprofessionally conversation get price I was code!!
Sorry Almo talk to your employees who work for you ..
In future make sure I don't have to go over again!!
Cons: I booked a car through Kayak to be available to me when I landed at the Detroit Airport. The car I reserved, for some reason, is not at the Detroit Airport. It's in Windsor Ontario. And the great price I received was in Canadian dollars so it wasn't so great after all. And when I attempted to contact customers service, there is none to be found. Nice job Kayak!