Pros (+) Bed was comfortable.
Cons (-) My mistake I thought I booked a hotel with complimentary breakfast. But the price was above average for as little that was offered.
3 stars
Courtyard by Marriott Winston-Salem Hanes Mall
1600 Westbrook Plaza Drive, Winston-Salem, NC 27103, United States
Winston-Salem, NC
See location+1 336 760 5777Photos of Courtyard by Marriott Winston-Salem Hanes Mall
Overview
Located on Hanes Mall Blvd, just off the I-40 in Winston-Salem, NC, Courtyard Winston-Salem Hanes Mall features convenient hotel accommodations for business and leisure guests. Enjoy our family friendly hotel in Winston Salem's central location and surround yourself with various things to do in Winston-Salem. Our Hanes Mall Blvd. hotel also provides a location near popular colleges such as Winston-Salem State University, Salem College and Wake Forest University, and downtown is just minutes away. Enjoy free high-speed Wi-Fi during your stay while also taking advantage of our large in-room workstations. The Bistro Café serves breakfast and dinner, or you can grab a quick snack from the Market. As a guest of our Winston-Salem hotel, you'll enjoy access to the 24-hour fitness center, home theater, local library, media pods, communal table, full bar and so much more! When hosting an event in Winston-Salem, NC, we offer the largest meeting space of all hotels in the Hanes Mall area.
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Amenities at Courtyard by Marriott Winston-Salem Hanes Mall
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Cable or satellite TV
- Free toiletries
Accessibility and suitability
- No smoking
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Pets not allowed
- Adapted bath
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Express check-out
- Meeting/Banquet facilities
- Mini-market on site
- 24hr front desk
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee machine
- Microwave
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Free toiletries
- Heating
General
- Telephone
- Seating area
- Sofa
- Storage available
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Media and entertainment
- Radio
- Cable or satellite TV
Outdoor
- Terrace/Patio
- Garden
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Bedroom
- Alarm clock
Workspace
- Desk
Things to do
- Gift shop
Family friendly
- Cribs available
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Courtyard by Marriott Winston-Salem Hanes Mall
7.9
Good
467 verified ratings
Wonderful
219
Very good
81
Good
45
Okay
23
Fair
29
Mediocre
18
Poor
52
Summary of reviews
Guests say
Guests appreciated the hotel's location, cleanliness, and friendly service, but many experienced issues with amenities like air conditioning, breakfast charges, and some cleanliness concerns in the rooms. Overall, while the hotel has its strengths, there are notable areas for improvement.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
1 review
8.7 out of 10
3 reviews
All reviews
Pros (+) The room was a nice size and comfortable. We got to do our laundry and the food was just fine that we purchased in-house. The staff was great ! We'll stay there again when we return to Winston-Salem !
Cons (-) The pool wasn't open and the parking area seemed rather dark.
Pros (+) Bed
Cons (-) The TV did not work.we were ask to switch rooms at 11.00 pm if we wanted a tv
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's cleanliness and staff friendliness?
You can expect clean rooms and friendly staff, as mentioned by multiple guests in their reviews.
Are there any concerns about the hotel's cleanliness or maintenance?
Some guests mentioned issues with the air conditioning and cleanliness, but also noted that the hotel is undergoing renovations to address these concerns.
What are the hotel's unique offerings?
The hotel offers clean rooms, a comfortable bed, and a convenient location, as well as a balcony overlooking trees and a pool, as highlighted by guests.
Is there anything to be aware of regarding the hotel's amenities?
Some guests mentioned the lack of a microwave in the room and difficulties with the TV and internet connection, but also noted the hotel's great amenities and finishes.
When is the best time to visit the hotel?
The hotel's high season is in May, and the low season is in December, so plan your visit accordingly for the best experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Guests recommended choosing a room with a balcony overlooking the pool and trees for a pleasant view and added relaxation.
Consider Visiting in May
May is highlighted as the high season, suggesting that this time of year may offer the best experience in terms of weather and available activities.
Check Nearby Attractions
The hotel's proximity to Hanes Mall and various museums and gardens makes it convenient for guests interested in shopping and exploring cultural attractions.
Request a Renovated Room
Some guests mentioned that the hotel is undergoing renovations, so requesting a newly renovated room might ensure a more comfortable stay.
Be Mindful of Noise Levels
A few guests reported issues with noise, so it may be beneficial to inquire about room locations to avoid disturbances.
Confirm Breakfast Inclusions
While some guests were satisfied with the breakfast, others were disappointed by the lack of complimentary options, so it's advisable to clarify breakfast inclusions before booking.
Inquire About Special Services
Guests appreciated the helpfulness of the daytime manager, indicating that the staff may be accommodating to special requests or needs.
Consider Room Amenities
Some guests were disappointed by the absence of a microwave in the room, so if this amenity is important, it's worth confirming its availability.
Check for Functional Air Conditioning
Several guests mentioned issues with the air conditioning, so it's advisable to ensure that the room's temperature control is in good working order.
Verify Spa and Pool Availability
Some guests were disappointed by the unavailability of the spa and issues with the pool area, so it's recommended to confirm the status of these facilities before arrival.
Location
1600 Westbrook Plaza Drive, Winston-Salem, NC 27103
What's nearby
- BB and T Field3.6 mi
- Southeastern Center for Contemporary Art3.8 mi
- New Winston Museums3.9 mi
- Foothills Brewpub3.9 mi
- Old Salem Museums & Gardens3.9 mi
- Single Brothers' House4 mi
- Children's Museum of Winston-Salem4 mi
- M.C. Benton Jr. Convention Center4.1 mi
- 100 North Main Street4.1 mi
- Reynolda Gardens4.2 mi
- Black Mountain Chocolate Factory4.3 mi
- Reynolda House Museum of American Art4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Courtyard by Marriott Winston-Salem Hanes Mall
Low season | February |
|---|---|
High season | April |
Average price (weeknight) | $167 |
Average price (weekend night) | $152 |
When to book a room at Courtyard by Marriott Winston-Salem Hanes Mall
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Courtyard by Marriott Winston-Salem Hanes Mall
FAQs when booking at Courtyard by Marriott Winston-Salem Hanes Mall
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Closest
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See most recommended stays in Winston-SalemGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 4.3 mi |
Nearest Airport | Greensboro/H. Point |
Distance to airport | 21.0 mi |
Everything you need to know for your stay in Winston-Salem
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