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Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
it was good for the money. i didn't like the tiny bed
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
the bed and shower is amazing. the pool steam and sauna is brill to, the staff are very friendly and happy to help the resturant food is overpriced for what quality the food that they served. wouldnt recomend eating in the resturant other then for breakfast
This is my third stay at this hotel. Front desk staff were very helpful. Attended an evening function at the hotel which was handled very professionally.
Convenient location, very pleasant staff nice swimming pool. Breakfast, very mediocre.
Very resonable price, good food served in the restaurant, the hotel clean and comfortable with friendly staff
Staff attitude Room was a little basic, no tea/coffee making facilities and no minibar
clean and spacious nothing
No hot water in bathroom for 2 days. Unable to use jacuzzi Organised 2 wake up calls - one late, one never received
Room was comfortable and pleasant, we had a choice of locations in the hotel also so were able to choose a suitable room with our young son. The staff were friendly and helpful, especially reception. Our needs were seen to, ie an extra sheet for our son's travel cot. Breakfast was good and pool facilities pleasant. We did not have a cot in the room and this was listed on the booking summary at time of booking. We had our own so not a problem. The menu card in our room was completed by a previous guest and nuts from the bar were in a bowl that had been used for olives for another guest and not cleaned properly. The oil from the olives was in the bottom of the bowl. These missing attention to detail was disappointing.
Leisure club was great, bar area great, staff great,bed great Mixed up room bookings - twice, check out very slow
Good room very clean & well equipped with nice decor Luke warm breakfast food, no chef when cooked eggs required as per menu suggestion, long wait until he appeared, no spare knives available without request again a delay in staff appearance no marmelade, a normal breakfast requirement in England
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
Nice hotel and good value for money not sure that its 5* nothing to complain about
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Staff were friendly and efficient
upgraded to suite
It was a nice quality hotel, shower and bed very good!!!
Everything needed was there Expensive as breakfast was not included.
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
the staff were very good, helpful and caring. no air conditioning, but a fan was supplied when asked for.
It was chosen for convenience, near to our son's student digs, plus right next to a tube station. Premier Inns usually do "what they say on the tin". The rooms are far too hot. No air con and if the windows are opened the traffic noise is very loud.
The friendliness of the staff both at reception and at breakfast. No
Polite , easy parking & convenient
The staff were very polite and courteous Yes I am 64 and there was no lift and i had a very full case and a smaller one and no lift,blessedly enough although the receptionist was a petite girl she did help me up the stairs 3 sets of them.My room was near a very busy road and both sets of sliding windows would not get even close to closing to shut out the noise which was all through the night.So thank goodness I was only booked for 1 night.Besides those 2 negatives the rest was very good.
The reception staff were very professional and friendly. Bed too small in disabled room. My daughter's room on the other hand was very comfortable with a big bed.
Hotel was only 30 mins from liverpool st station. It was good after spending all day in central london to get away to Redbridge. beefeater next door was ideal. We have stayed in over ten different hiltons and i can assure you the breakfast was on a par with them. Our room was immaculate. Bathroom spotless. We paid £260 for 3 nights for 2 adults and 3 children. Really good value. The girl who served us at breakfast was really polite and courteous as were all staff. A really good hotel for a city visit. Check - in not until 2pm which I suppose is understandable but some hotels do start check - ins from 12 noon.
Extremely polite attentive and friendly staff.
Tube Station adjacent to hotel Not all staff gave the same level of customer service
Excellent service and staff. Very attentive and friendly staff whom could not be faulted. Clean, comfortable rooms and suitable for a family of four and was excellent for the tube which was directly opposite the hotel which was a real bonus but it did take one change and about 30 mins to get to any tourist site in London which is just about acceptable I believe. Good value for money Room could be heated but cooling meant leaving a window open but not too noisy. The Inn was a bit out of London if that is where you want to visit but provided you can put up with a tube journey of 30 mins was not really an issue.
Staff were really friendly and helpful. The food was excellent. The booking I made online for a family room (triple room) was not passed to Premier Inn as they had no knowledge of it and only had a reservation for a double room. Despite showing my printed reservation confirmation to them.
The lady at check in was outstanding, welcoming and really friendly and told us (me and my teenage daughter) all we needed to know. No bad points at all
Could not fault our stay at this Premier Inn None
Nice size room, clean facilities, friendly and helpful staff People smoking in rooms, incredibly noisey guests reurning to their room at 04.00 and then playing dance music and talking until 06.00!!
Very polite attentive staff. Made a point to check we were ok after small child was sick in the dining area
easay access to motorways /town centre
Everything as it should be. Room was overlooking main road.Poor nights sleep due to traffic and police cars.
Warm wellcome ,very nice Hotel staff in All very satisfied Everything
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
Breakfast Far from undeground, too cold in the room, absence of tableware
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
helpful reception staff
in need of modinisation.
although bar was closed for referbishment staff were all more than helpful
fantastic breakfast its an old hotell who needs to be painted and other things. they have started but is far from finished.
Good heating. Comfortable bed. Excellent breakfast. Polite staff. Cleanliness.Good car park. Evidence of gradual refurbishment. Hot water. Light and well carpeted corridors. Poor lighting in the bedroom as two of the three lights - including the bedside light - were broken. No BBC1 on TV. No chair in bedroom.
Correct staff, although the hotel highly needs some refurbishment the room was clean. Bed was OK. The furniture is a mixture of very old (and damaged) items of different styles.
45 minutes from center, but very good connections, bus and then tube (gants hill) central line. Staff and breakfast are OK, rooms are quiet old but value for money
Availability of family room
Location good, parking good, breakfast good We were locked out when we returned at 11:30pm (even though we were told that reception was manned 24 hours) and staff did not respond to the intercomm bell. After quarter of an hour another customer finally let us in (he was also looking for a member of staff) by opening a fire-door - which set off an alarm.
the breakfast no chairs / seats in room; thin duvets; small sheets, no matress cover; portable TV with internal ariel - poor reception
Pleasant and helpful staff Infestation of bedbugs
Really nice, sparkling clean room with quite luxurious fittings - I was pleasantly surprised at the budget price. Location is pretty convenient given the speed of trains from Liverpool Street to Ilford. Walls were quite thin and was woken up early by conversations at reception, and the staff's children running around. Breakfast was toast and cereal - more than adequate at budget prices but a bit unexciting.
New small hotel, quiet neighbourhood, good connection to London (train, underground). Our double room was really very small, but equipped well.
Location to business Shower Head broken
Very clean rooms and wondefully helpful and polite staff. Nothing.
location, aviailibillity of public transport very old furniture; creaking beds and floor; teared curtains
Clean and friendly single room, friendly and helping staff, breakfast
I didn't enjoy anything from my stay at this hotel. The beds were rock- hard. I took a shower, then I had to take another shower because the first shower made me feel so filthy, then I just licked myself clean. The toilet had to be kickstarted. Breakfast was always full, and when we finally got it, all our food was burnt or even forgotten. Everything in the room was filthy. The wasn't enough room in the breakfast room, the staff/maids refused to speak English, my friends got much better rooms for the same amount of money in the same hotel. They advertised free internet, which was not available. There was noise every night. Honestly; everything was disgusting about this place. We will never, ever, come here again.
Cheap basic accommodation. A decent cooked breakfast. Free car park. Clean. Bathroom needed some maintenance, but at least it was ensuite in this room. Almost impossible to get a smile from the serving staff at breakfast :-(
The level of cleanliness was good wireless internet not working, no bacon on tme breakfast menu
Staff are friendly and helpful; however, facilties are really old & poor! Facilities, furniture because they are old and broken, dirt and stinks on the chair.
Okay low standard of the rooms (furniture, bath-room tends going mouldy...)
Very friendly staff. Nice location. Clean, cheap room. Hall bathroom use was a pain.