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simply nothing. it was the worst experience ever. staff are horrible, services are poor.
Met expectation of quality hotel Late check in time !!
Well organized and friendly staff. I did feel very safe. No worries about the car, beeing in the locked garage. There was nothing I did miss during my stay. The breakfast was perfect, too - the selection was complete for anyone´s taste. There will be no other choice for me anymore, visiting Wroclaw next time.
Spacy, clean room. Friendly and professional staff Could be good to have possibility to use stairs. Two elevators were overloaded.
The facilities are very good. the staff is very friendly. it is no problem to park the car near the hotel. the gym is very good.
Room Price, hotel style and comfort, staff friendly & helpful Bar was very expensive
It was a weekend trip to Wroclaw, so I seem to have booked the room at a special rate. Anyway, great value for the money. Secondly, it is just a short walk from the city centre and Tumski Island. Thirdly, the area is really peaceful at the weekend. There is enough space to park, as well.
bath items are great. Robe was dirty when we arrived.
Staff were efficient, pleasant and helpful and the facilities were excellent.
Friendly and helpful staff. Expensive breakfast
The beds were very comfortable, nice and dark room, quiet. Location is excelllent to watch a movie on the hotel channel you had to pay 25 euro's, a complete ripp off!
The hotel had a great location just off the old town square. Terrific value for the comfort provided. Cost of breakfast was far too expensive
it's location bar prices. eg 51 zloties for one whiskey and one bottle of beer !!!
The bed was amazing. Best bed we have ever slept inn:) We liked the staff, the sauna, the jakuzi and the bed:):)
Clenliness, friendly staff, location
It's right in the town centre and for the price I paid is excellant value for a 5 star. The staff were really helpfull and polite even though we arrived much later than we had planned. No
lack of coffe facilites in the room.
location is really good and people there are very helpful. Nesto coffee and Sauna is available. Water in shower isn't warm enough.
The rooms were very comfortable - particularly the beds and the staff were extremely helpful We thought the food was very expensive compared to prices in the town.
This Hotel is truly a five star Hotel. The accomidations are very luxiourios the service was friendly and the breakfast is just phenominal there. I would reccomend this hotel to anyone visiting Wroclaw. Truly amazing! The parking for cars is really expensive at 100zl for 24hrs. Spa is also by appointment only and they were impossible to reach.
the hotel staff was friendly and helpful; the rooms and bathroom were clean, nicely designed and good equipped (especially floor heating in the bathroom!); breakfast was a pleasure (quality goes over quantity; usually it is the other way round) and was served in a nice restaurant room no complaints :)
Professional and sufficient support at the reception. Offered help with luggage. That evening a fashion show took place and party afterwards. Nothing against parties, but I had a wake up call at 4.30 am and would have appreciated a room to the other side as I was not able to sleep due to music...
The location and extremely friendly staff
The hotel building is certainly 5 star and it has a great location. I was disappointed by the service in the hotel, service is not in line with the physical product, it is missing the refined service touch you are expecting in an international luxery hotel. The music is not of my taste, the breakfast could be better (more refined choice).
Professional staff, pleasing ambience & decor, great facilities, great restaurant The room we stayed in was very dark and the breakfast could be a little more international
*Fine historic style modernised sesnsitiely. Excellent buffet breakfast. No.
Excellent service, top design, very big and comfortable room, great restaurant, good spa, very clean and new
Spa facilities, very comfortable bar area, spacious bedrooms with outstanding decor. Excellent standard of service and curtesy from the reception staff. Room service was poor on morning of arrival. Bathroom layout could be improved to give more privacy. Shower poorly designed in Room 304. Also being overlooked by neighbours in same room.
Helpful staff, Pool and Jacuzzi bath in room Fifth floor rooms very noisey, staff were able to find another on the 2nd floor
Great, perfect design, everything is clean and everybody is unbelivable friendly, I hope they keep their level!!!
Nice rooms, friendly staff You have to go cross the lobby to reach the spa and there were no possibilities to lay down and relax
The space , comfort and general design of the room was first class as were the bathroom facilities .
First impressions on opening the suite was fantastic! Loved it all.
Locations great, can walk to to most of the thinhgs to see or to shops. Upmarked hotel.
The spacious room and the position of the hotel very central to visit the city of Wroclaw The lack of parking space, and the difficulty to find the hotel
The room was very large and comfortable. Breakfast was not included and very overpriced. Very limited parking.
A really "smart" hotel, lovely large bedroom, modern and elegant layout all spotlesley clean. Staff very friendly and helpful.
Was a reasonable price and great location. Service was poor. ordered room service and food was freezing cold and really not that good. left food in room for a full day afterwards room service did not remove. Jacuzzi was frezzing cold. Pay per view tv did not work no explanation given. If it was a 3 star hotal i would recomend it however it is not a 5 star hotal not sure where they got that classification from its a joke.
The room was a cut above anything else, the attention to detail was brilliant. WiFi for rooms is a must, the only thing preventing our stay here being perfect.
A very beautiful hotel with large room and fantastic staff. Although in the city centre, hotel is hiding in a small street, not very attractive area around the ghotel.
It was clean and quite. Staff could be more professional and friendly.
The best bit was terrific food, city centre location, good service, clean and comfortable
Very friendly staff and perfectly clean rooms Everything was very good
Staff and the meals
Nice hotel, perfect location. Very kind receptionists.
The attentiveness of the staff
Friendly reception staff,easy to check in ,very central in down town.good for business people noise from trams ,but value for money
Most staff were very nice Cook at breakfast was a very rude.
Price On multiple occasions I email hotel in advance of trip and they never responded. I even called Best Wesrern's 800 number who confirmed I was using correct email and that my reservation was in the system. ALL other hotels in Poland and Wroclaw communicated with me. I refused to risk a late night arrival to a Hotel that does not respond to guests or traveler comments on Trip Advisor. We did stay at Puro Hotel and loved it.
location was perfect, also staff was very friendly and helpful
Great location; very good breakfast Personnel correct but not friendly
internet on the room
Location, view, resturant food, bar area, car park convienient, price but only because of the special rate Breakfast expensive and basic, some reception staff were a little too aggressive.
Arrived late, was unable to have any food, left erly next morning Buffet breakfst was average offering. No atmosphere!
Efficient friendly staff, good parking
The hotel is located in a walking distance to the city center on the river bank with wonderful view of area. No.
Friendly helpful staff. Good standard of comfort and cleanliness. Breakfast was overpriced.
Hotel is overall very good and in an excellent location. Room cleaning was done rather hastily. Bathroom lacked a toilet cleaning pigalle.
The breakfast was very good, as was the reception staff and their ability to speak English, along with their knowledge of the city centre. The price of products in the mini bar, and the fact we found a piece of chewed chewing gum on one of the bedside tables, when we first entered the room.
I absolutely loved it!!! the staff were always so kind and welcoming, also went out of their way to accommodate me at every level. I stayed here after having to move from a terrible apartment and having had cosmetic surgery i needed somewhere good to rest Honestly i can't think of anything ,check out is 12 or 3pm for some packages which is more than enough, the whole hotel is beautiful and at a high standard, someone said they wouldn't stay there as the rooms were on the small side, but didn't bother me.
Lobby was nice, with adequate seating/restaurant/drinks,though they need to have a distinct check-in counter.While the room was high-tech, with both the wall-mounted tablet and TV having your name upon entry,some controls on the tablet didn't work. Couldn't turn off tablet-bright light showed entire night.Slanted shower floor poorly designed-water sprayed into bathroom and hallway.Food prices much higher than neighborhood places-wanted just eggs/french toast,but you have to pay for full buffet.
The room is spacious and the sofa is very comfortable. The restaurant's meal is not so good, there's no restaurant around the hotel.
The staff were very friendly and efficient The beds were very comfortable- I usually don't find this Free and reasonably fast WiFi
Very very nice hotel, excellent location, staff very friendly. User friendly hotel. Lack of tea & coffee making facilities in room
Attentive staff. Decor outstanding. Food Superb. Hotel is difficult to find. However it is in the shadow of the Cathedral, the spires of which are a landmark. Might be useful to mention this in the hotel information.
Big room The bathroom is equipped with uncomfortable "system" for control the start/stop of the water ... for example in the shower pressing the only button, this will start to provide water for only 5/10 seconds, then it is need to press again or keep pressing ... in additional the 1st second the shower will start with very refreshing cold water
place and the hotel too
location atmosphere service Room lacks minibar . Shower stops after very short time
The food in the restaurant downstairs was very good and an excellent value for the money. The lobby was beautiful and clean. The employees at the front desk were extremely helpful and called to make tour reservations for us, which the people at the tourist office in the market square were not willing to do. Nor could anyone at the city tourist office answer any questions about the tours or even if they offered wine or ice cream on the boat ride. The faucet in our bathroom was terrible. You have to push the button and it comes out with such force that water splashes all over the sink, mirror and your clothes. There are no handles to adjust the flow. The shower is the same set up . It is annoying to have to keep hitting the button to maintain water flow but at least it doesn't spray all over the bathroom.
The standard of accommodation was excellent; the rooms were spotlessly clean and well-equipped. The hotel is well situated and within walking distance of the market square. The breakfast buffet was lovely. I highly recommend this hotel.
Quiet hotel in peaceful location, but close to town centre. Rooms spotless with nice layout & high standard of furniture. poor TV service, no /or limited wireless connection for laptop
Breakfast in the winter terrace was really nice. I did not like the bathroom tap on button with no possibility to lower high stream of warer. It was difficult to stay dry..
Hotel im Jana Pawla11 has a fantastic location - quiet and serene. The hotel itself is very impressive -spacious, beautiful decor. Excellent restaurant, cafe and breakfast in the conservatory. Staff extremely helpful. No
Crispy clean sheets, spacious bedroom. Good breakfast. Friendly staff. TV had only one chanel working and it was an English chanel. Nothing in Polish was working. Sad for someone who comes to Poland and is eager to see some Polish news and hear the language. Besides, the remote was not working so you had to manipulate the TV set manually. The shower was working fine, except that the water was not going anywhere, it would stay in the pool for a while. And the smell of the room - indicating that it's been a while since the last renovation.
Hotel staff friendly, spoke good English. Noise from renovations and building work outside.
The staff were polite and friendly and patient with my wife, who doesn't speak Polish too fluently. The elevator. We don't like elevators at the best of times. But being on the second floor, we were able to use the stairs. Also, Pilsudski Street is very noisy.
Excellent location, just minutes from train station and main thoroughfares. Good size room and bathroom, very helpful and polite staff.
The price of the rooms where reasonable enough. The bathrooms & showers are in a terrible state resulting in excessive leaks through the drains when using them.
the staff were very good,clean room every day
The hotel was in a good position but very very basic, not the best but ok for one night
The beds were comfortable Should have toast facilities at breakfast
nothing it was a horrible place to stay in
Staff were very friendly and helpful. Room very basic but clean. Beds were very comfortable. Only 10 min walk to city centre. Hotel was very basic and bare. Reminded me of The Shining! I guess this is why it is only 2 Star, although room booked was supposedly superior. Could do with some paintings/pictures in both the corridors and bedrooms. No heating in room and it was only 6 degrees outside! Thankfully we were only staying one night and there were extra blankets.
the location was nice, so was the included breakfast.. the staff were most understanding and thoughtful, and made their best to make one feel welcomed. lack of a view from the room, the lack of a fridge in the room, and a faulty sink in the bathroom =(
Its quiet location in the city centre. Helpful, English speaking staff at reception. Good and hearty breakfast.
whole 3rd floor has full heating impossible to sleep no air con, no place to park at hotel door for luggage claim, open wifi my laptop was hacked - keylogger, buthtub congested, booking offer price was without breakfast=scam
Lovely comfortable room Breakfast selection poor so did not eat there during stay
The staff were very couteous and pleasant and the room was excellent, the greeting we received was very pleasant and check in was and check out were handled quickly and efficiently. The reception area is awful, it needs updating and making a little more welcoming. also the lack of a proper bar caused the hotel to have no heart, no focus.
The hotel was really beautiful and location perfect. But the breakfast was the best:lots and lots of choices and everything fresh. Very impressed! Yes, their mini bar's prices.The first day I checked the prices of the mini bar and the next day I wanted to check the price of the beer but the price list wasn't there.Didn't take to much notice,but when we paid the bill the prices were much higher: water instead 2pln was 12PLN,coke insted 4pln was 12PLN,so in the end wa paid for 2waters and 1coke 36pln instead 8PLN.No proper explanation?!!
Plush, spacious, stylish no
This is a beautiful hotel in the heart of Wroclaw, great ambience, good facilities, friendly staff. Would certainly return.
Position, decor, food. n/a
Very comfortable & clean room. Excellent buffet breakfast. Highly efficient & charming staff. Free WiFi, although there was some difficulty connecting on our last day. The business centre proved very useful. Above all - the gnome outside!
This is about the 6th time I have stayed in the Mercure Panorama in Wroclaw, the staff are alwasy friendly & welcoming without ever losing their professional nature. It is a great help when staying in a city, I would recommednd it for 1st timers in Wroclaw to find your feet. No
Pleasant hotel located right in the city centre with easy access to public transport. Big car park on site. The rooms were very clean, air conditioning worked well. The stuff could learn some foreign languages. Overpriced breakfast.
Wszystko nam się podobało! W mojej opinii to najlepszy hotel w swojej klasie! Niestety nic...
We ordered train tickets to be delivered to the hotel and they were misplaced in the Administartion Office rather than being placed in reception by the hotle staff therefore we did not receive the tickets. We are now having to receive a refubd on these tickets from the hotel which is an inconvenience.
Quality of service
Unpleasant reception staff, but otherwise it was fine.
The Hotel is in a very good location - this is the main advantage of staying here. Very close to shopping and the major tourist sites; easy to walk to most things from the hotel. The hotel room itself was very, very basic, and not good value for money (compared to other hotels we have stayed in). The room was very small, television was small and practically 'antique', no ironing facilities in room, no tea/coffee-making facilities in room, bed linen was also unimpressive (very basic, and a strange pale yellow colour). Face towels were not included in the bathroom; toiletries very basic also. Breakfast was ok - average selection of buffet offerings (although the scrambled eggs mostly looked like soup).
Excellent breakfast. Good location. Next to shopping centre. Free internet. Everything worked.
Hotel staff politness & eagerness to help
The room was very clean and comfortable, excellent beds.Well-located, PC and printer + free internet access (reception area), good breakfasts. It was not possible to open a window for fresh air. Awful cigarette smell - people can smoke in the reception area (bar + PCs desk)
Excellent location, swimming pool and spa. Lack of tea and coffee making facilities in the room, no batteries in the tv remote
The location was excellent. Loved swimming after a days shopping. Had to run back to my room on the 3rd floor in a wet bathing suit, as there was no towels in the changing area
Breakfast buffet, Wellness area Television, Bathroom, elevator
Very close to centre of town I heard the management were a bit inflexible on their staff having time off when needed in emergencies
The staff were very helpful, the pool was clean and my room was big and spacious. The pool was closed for 1 whole day due to cleaning. We were not infomred about this and had to keep askin when it was going to be re-opened. Also there seems to be a Towel shortage as your only given 1 towel in your room and sometmes this wasn't changes after your room was cleaned. Also they did not bring a new breaksfast selection list for your door.
very good locality underflow of shampoo, soap, unwashed glasses in the room
Location, location, location, literally 2 minutes walk from old town square, 5 minutes from shopping mall, 10 minutes from Wroclaw cathedral and 15 minutes from train station. Breakfast was very good with a wide choice of hot and cold meats, large selection of fresh breads, cheese and fruits. All very fresh, the 2 girls although very formal were on top of everything, constantly topping up food and drink. Highly recommendable. The bed was too soft for my personal liking.
Generally quite conveniently situated Around two-dozen Polish roadworkers, hammering constantly right outside the hotel window from dawn to dusk each day! We should have been warned.
Location, breakfast No tea/coffee facilities
Location; Internet Access; Superb Breakfast
Nice comfortable rooms and good beds. The hotel has some problems with the sound isolation. I could hear the couple talking in a next room.
Very nice rooms, nice hotel, right downtown, easy access to everything, good buffet.
The hotel staff was really friendly and helpful. very professional. The noise of the doors slamming.
Clean, good breakfast, free wifi worked well, great location 10 minute walk to central train/bus stations and close to tram stop. Lunch is available but not dinner but then you should try the many fine restaurants in Wroclaw. Would recommend and stay again.
Simple decor, well kept. Very good value
Walking distance to downtown. Breakfast was poor. Teaspoons were missing. Staff did not bring new ones. Noise from cars and trams. Hotel street is very busy.
Central location in the city, comfortable room. I couldn't find the reception desk number when I arrived in my room and wanted to ask about internet facilities, so I had to go down to the reception again to ask.
Staff very frendly, restaurant very good, location excelent
I found the staff very friendly and helpful always smiling. The room was big and clean and every day we had a fresh bottle of water which I consider a very important factor. The entrance lobby of the hotel could be modernised, it looks as if it is still in the communist era.
The hotel is very nice and it is very comfortably located near the main square. Some of the people in the staff are nice, and also some speak English well. It has free parking and free wireless, and the rooms are very clean. It has everything you need in the room, and the quality is over the price you pay. Some rooms are overlooking the avenue, and those are very noisy (there is a tram line going right in front of the hotel). The staff is not altogether nice, some are quite unfriendly (we wanted to change the room, and they looked at us like we were crazy), and the main disadvantage is that not all of them speak English.