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Well organized and friendly staff. I did feel very safe. No worries about the car, beeing in the locked garage. There was nothing I did miss during my stay. The breakfast was perfect, too - the selection was complete for anyone´s taste. There will be no other choice for me anymore, visiting Wroclaw next time.
Staff were efficient, pleasant and helpful and the facilities were excellent.
Room Price, hotel style and comfort, staff friendly & helpful Bar was very expensive
Met expectation of quality hotel Late check in time !!
bath items are great. Robe was dirty when we arrived.
Friendly and helpful staff. Expensive breakfast
It was a weekend trip to Wroclaw, so I seem to have booked the room at a special rate. Anyway, great value for the money. Secondly, it is just a short walk from the city centre and Tumski Island. Thirdly, the area is really peaceful at the weekend. There is enough space to park, as well.
Spacy, clean room. Friendly and professional staff Could be good to have possibility to use stairs. Two elevators were overloaded.
simply nothing. it was the worst experience ever. staff are horrible, services are poor.
The facilities are very good. the staff is very friendly. it is no problem to park the car near the hotel. the gym is very good.
Big room The bathroom is equipped with uncomfortable "system" for control the start/stop of the water ... for example in the shower pressing the only button, this will start to provide water for only 5/10 seconds, then it is need to press again or keep pressing ... in additional the 1st second the shower will start with very refreshing cold water
location atmosphere service Room lacks minibar . Shower stops after very short time
Quiet hotel in peaceful location, but close to town centre. Rooms spotless with nice layout & high standard of furniture. poor TV service, no /or limited wireless connection for laptop
Breakfast in the winter terrace was really nice. I did not like the bathroom tap on button with no possibility to lower high stream of warer. It was difficult to stay dry..
The food in the restaurant downstairs was very good and an excellent value for the money. The lobby was beautiful and clean. The employees at the front desk were extremely helpful and called to make tour reservations for us, which the people at the tourist office in the market square were not willing to do. Nor could anyone at the city tourist office answer any questions about the tours or even if they offered wine or ice cream on the boat ride. The faucet in our bathroom was terrible. You have to push the button and it comes out with such force that water splashes all over the sink, mirror and your clothes. There are no handles to adjust the flow. The shower is the same set up . It is annoying to have to keep hitting the button to maintain water flow but at least it doesn't spray all over the bathroom.
place and the hotel too
Hotel im Jana Pawla11 has a fantastic location - quiet and serene. The hotel itself is very impressive -spacious, beautiful decor. Excellent restaurant, cafe and breakfast in the conservatory. Staff extremely helpful. No
The standard of accommodation was excellent; the rooms were spotlessly clean and well-equipped. The hotel is well situated and within walking distance of the market square. The breakfast buffet was lovely. I highly recommend this hotel.
Very very nice hotel, excellent location, staff very friendly. User friendly hotel. Lack of tea & coffee making facilities in room
Attentive staff. Decor outstanding. Food Superb. Hotel is difficult to find. However it is in the shadow of the Cathedral, the spires of which are a landmark. Might be useful to mention this in the hotel information.
This is about the 6th time I have stayed in the Mercure Panorama in Wroclaw, the staff are alwasy friendly & welcoming without ever losing their professional nature. It is a great help when staying in a city, I would recommednd it for 1st timers in Wroclaw to find your feet. No
Hotel staff politness & eagerness to help
We ordered train tickets to be delivered to the hotel and they were misplaced in the Administartion Office rather than being placed in reception by the hotle staff therefore we did not receive the tickets. We are now having to receive a refubd on these tickets from the hotel which is an inconvenience.
Unpleasant reception staff, but otherwise it was fine.
The Hotel is in a very good location - this is the main advantage of staying here. Very close to shopping and the major tourist sites; easy to walk to most things from the hotel. The hotel room itself was very, very basic, and not good value for money (compared to other hotels we have stayed in). The room was very small, television was small and practically 'antique', no ironing facilities in room, no tea/coffee-making facilities in room, bed linen was also unimpressive (very basic, and a strange pale yellow colour). Face towels were not included in the bathroom; toiletries very basic also. Breakfast was ok - average selection of buffet offerings (although the scrambled eggs mostly looked like soup).
Pleasant hotel located right in the city centre with easy access to public transport. Big car park on site. The rooms were very clean, air conditioning worked well. The stuff could learn some foreign languages. Overpriced breakfast.
Quality of service
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Excellent breakfast. Good location. Next to shopping centre. Free internet. Everything worked.
The room was very clean and comfortable, excellent beds.Well-located, PC and printer + free internet access (reception area), good breakfasts. It was not possible to open a window for fresh air. Awful cigarette smell - people can smoke in the reception area (bar + PCs desk)
reception staff, the room itself, the location, the feel of the place
The property is well kept and parking is secured.
This beautiful Hotel is situated on an (wyspa) Island. It is a very welcoming place, with very helpful and kind staff. We stayed four nights and wished for more. It is easy walking distance to everything. We enjoyed the delicious Polish meals at Tumski as well as in the (rynek) Market Sq and a number of palce in the Old Town. Nothing bad about the hotel.
Location Price Nice restaurant. Staff friendly Very noisy at night
The restaurant is a classic Polish pub-style place and is modestly priced with decent food and drink. The hotel is basic but is very fully priced for the quality reflecting both free parking and a good location. I probably would not stay there again, because there are so many good options. Room is TINY, only double beds and they were small too. The shower is almost claustrophobic. There are no carpets on the very cold floors.
Great location. We had a beautiful view toward the Odra River and the university. Staff was wonderful, sending a employee with us to meet our taxi on the day we left because the annual marathon was being run and the taxi could not get all the way to the hotel. Breakfast was very good and the room was beautiful and roomy. No.
central location, but hard to reach because of the traffic restriction on the bridge; nice breakfast small room for 3 persons
The location of the hotel was very good for our visit and it had a good restaurant. Also the staff were very helpful and could speak English
Location Only one plug - no way to charge the phone, run laptop and fan at once(no air conditioning, but I'm fine with that)
Well located in old town area, on the water. EAsy to get to everything and lots of park space nearby.