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The staff were excellent and bent over backwards to help. Parking facilities
They provide free internet which is great.And the location is good for travellors. The floor could be a bit of old and the noise from upstairs is annoying.
Friendly staff and good facilities Noise, woken up by both guests and noise outside the hotel.
Ambience Room too small. Too hot. Window did not open. No 350
Staff very good No sky tv. Jacuzzi in bath didn't work.
central to pubs
Very helpful and friendly hotel staff. Very comfortable bed and good room facilities. Traffic noise disrupted my night's sleep somewhat.
Busy city centre hotel, excellent location, very helpful staff Room was so hot has to keep window open at night even though it was snowing,
Beautifully restored staircase, on site parking, central location For a "superior" room, the furnishing was a bit utility, and the battlship grey colour scheme in the refurbished corridors was depressing.
excellent location, lovely staff and good facilities.
Good location Pay for internet connectivty
nice rooms friendly staff and very central
Comfortable beds and nice clean rooms with modern furniture A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.
It was very central to city centre and train station, people in Newcastle where all very helpful Found restaurant cold in mornings when having breakfast
Modern airy rooms
Location and friendliness of staff Some noise from other rooms during early hours
Excellent breakfast, good location expensive parking!
close to city center
The room was roomy and spotless. Lovely bathroom and excellent shower. We have a good view of the City as well. The staff were friendly, courteous and helpful.
There is nothing better in this city so its the only option! Hotels in general are very poor in the UK....the quality of the materials that they use in their buildings is really the cheapest of the cheapest.....a 3 start hotel in Germany looks better than a 5 star in the UK......the water pressure in the showers is always an issue and my bidet at home is bigger than the bathtubs!
superb views good location car parking charge
The hotel was very nice, clean and couldnt have asked for a nicer place to stay
Location to attractions
on check in there was only one member of staff so we waited quite a while to check in and there was a lot of noise right into the early hours of the morning from other guests
Reception/housekeeping staff were very friendly and helpful. Rooms were very comfortable and clean. Good location in the city. Good facilities. Bar/restaurant staff were rude and unwelcoming. Our friends were allocated a disabled room with a disabled bathroom which was not requested or needed as clearly neither of them were disabled or required such a room. We do not feel that this was acceptable.
The hotel was clean, modern and staff were very helpful. The hotel location is a five minute walk from the quay side and a five minute walk to the bus station - were you can get a bus that takes ten mins to get to the metro centre. Didn't like the fact the hotel had no free parking facilities. You need to pay for the car park which costs around £6 per night
cigarette burns on the carpet, stains on the carpet, very small room, shower curtain not screen, air conditioning unit screeching!
Friendly staff and easy parking
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Excellent facilities and service. Fantastic breakfast! None
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Staff were excellent Hotel rooms were too hot
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
Wonderful Staff, beautiful hotel , terrific location !!! No
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
General ambienece and location
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
good location, clean no free wifi in rooms, restaurant food was not that great
proximity to airport Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
handy to town centre
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
room service food was quite good and quick followed up by a courtesy call to see if all was o/k having to wait at breakfast for an egg and someone to cook it
Reception staff very helpful. Nothing was too much trouble Slightly odd smell on corridor outside room, not sure what
The room was easily the best part of the hotel I thought the restaurant was very poor. I had the buffet on the Friday evening and, had difficulty in ascertaining the price - not shown on the menu - and the food was bland.
room size breakfast good but expensive location of hotel for excellent shopping at metro centre
Excellent rooms which match a four star grade hotel. Friendly helpful staff and good breakfast buffet. Close to Metro Centre. Friends were upgraded to executive room.
We foud the hotel very comfortable, excellent facilities and a great location for shopping at the metrocentre and Newcastle
Bedrooms were clean and spacious receptionist was rather cold upon our arrival as we had arrived ''too early'' but not according to our information supplied by booking .com
Restaurant staff excellent. All dietary requirements catered for. First class! Quality of meals very good. Food is expensive, but plentiful. Breakfast good. Allocated an executive room upon arrival. Good size of room and very comfortable Bathroom not cleaned properly - hair clippings from previous guests on bath Low replenishment of box of paper tissues in bathroom. Cost control gone mad. Iron in room of the £5 variety. Poor quality for such an expensive hotel
The bedroom was of the usual very high standard we associate with Marriott Hotels. Breakfast was also very good. As we approached the hotel on the M1 from the south, there were signs for the hotel, but once we had crossed the bridge and were beginning to enter the Metrocentre, there were no more signs. We took the wrong turn to the left and had to drive around for quite some time before finding the right road to the entrance. A biigger sigh near the entrance is needed!
The staff were excellant very friendly and helpful.My room was clean and exactly what i had requested. the location to the metro shopping centre is ideal
The bar. The Novotel hotel in Newcastle was ok, fairly basic. Needs a Refurb as certain areas in the hotel were worn. Light feel off the wall, thank fully I wasn't in that room at the time. Asked for room service after hours and was told that I had to go and collect it myself!!!!! Very odd. Considering thats why they call it room service, and you pay extra for that facility. Naturally complained and they said "On this occasion we will make an exception!!!!" Think this needs dealing with.
room service expensive breakfast, would have liked some information regarding the works that were happening in the main reception
Staff are always friendly and helpful. They also helped to dig our cars out from the snow.
Comfortable, quiet rooms Food prices
The Hotel was very good.
quality of the room No where to park my car,totally full car park
The evening meal I had was reasonable,would not say all that enjoyable! I found the waiting staff very off hand. I did not like the hotel at all,would not use it again,or recommend it
i enjoy everything about the hotel i only stayed 1 night
Beds are nice. Not worth for this price, the rooms are a bit old, not like the appearance outside.
very comfortable room, nice and warm, nothing too much trouble
Excellent, friendly staff with lovely clean spacious grounds with fantastic facilities.
Service excellent. Breakfast good and plentiful. 3Rd night free! Rooms very small for Marriott standards. Net curtains dingy and double glazing window frames filthy! A complimentary bottle of water should be provided as in all Hilton hotels. The television was a very small crt television and I have not seen one of these in a hotel room for years! Usually they all have large lcd or plasma televisions! Husband very disappointed. Rooms need updating!
Very comfortable room TV Channels - would like to have seen Freeview/Sky News
Pleasant staff, good breakfast buffet Not as good as our last stay. Queen rather than king size bed and small room at the noisy front of hotel. Felt we would have got a better room if we had booked directly with hotel.
The room was spacious and very comfortable. Although we didn't have a chance to use the leisure facilities they looked very good. We were kept awake until 5 am by the people in the next room.
purpose of visit was for christmas shopping trip, leisure facilities were a benefit to us
Staff were friendly, the hotel was clean and so were the rooms. There were excellent facilites available such as swimming pool, hair salon and squash courts. The room service food was not good at all the curry was watery and the salad had stones in it. I complained but nothing was done about it and i was still charged the fool amount of the meal.
Rooms very comfortble and clean and a super breakfast in the morning Bit a mix up with my booking as there was another person with the same name as myself this caused a bit of a delay in getting into my room also had to use the leasure services area to get showered as i was going to the race meeting.
Nice friendly staff, concierge very helpful and tasty breakfasts. Bedroom spacious and comfy bed. Duvet too heavy, but was changed on request by obliging staff. The fridge provided space only for minibar, which was scarily expensive. Room service quickly provided jug of iced water no bother.