Guest reviews
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Solo
Overall Rating
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9.2 "Terrific location."8.4 "
Great parking , according to 84%." 9.0 "90% thoughtparking was inexpensive ." 10.0 "Near to public transport , according to 100%." 8.1 "Easily accessible by car , said 81%." 7.1 "71%liked the proximity to shopping ." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.3 "Housekeeping was great , according to 73%." 7.8 "78% said thebooking process went smoothly ." 9.2 "Management was excellent , said 92%." -
8.3 "Breakfast is good."
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7.4 "Good pool."7.8 "
Clean pool , said 78%." -
6.3 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." 5.7 "57% thought thecleanliness of the hotel was average ." -
6.3 "Food is average."5.7 "
Side dishes were satisfying , according to only 57%." -
5.9 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.9 "59% thought thebathroom was big enough ." -
4.9 "Internet is poor."3.9 "61% said the
wifi quality was bad ." -
4.7 "Value below average."1.9 "The
price was too high for 81%." 4.9 "51% said thebreakfast was too expensive ." 0.4 "96% saidbeverages were too expensive ." -
4.2 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ." 3.7 "63%didn't like the unstylish hotel ."
Overall Rating
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9.3 "Terrific location."8.7 "
Great parking , according to 87%." 8.3 "City centre within easy reach , said 83%." 8.9 "89%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 9.1 "91% thoughtparking was inexpensive ." 7.9 "Easily accessible by car , said 79%." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.0 "Breakfast is good."
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6.3 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." 5.8 "58% thought thecleanliness of the hotel was average ." 5.4 "Only 54% said thatwellness & sports facilities were clean enough ." -
5.8 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 5.6 "56% thought thebathroom was big enough ." -
5.5 "Food is average."
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5.2 "Bar is ok."5.1 "
Bar service was average , according to 51%." -
4.9 "Internet is poor."4.0 "60% said the
wifi quality was bad ." -
4.1 "Value below average."1.9 "The
price was too high for 81%." 4.6 "54% said thebreakfast was too expensive ." 0.3 "97% saidbeverages were too expensive ." -
3.8 "Vibe wasn't good."1.1 "89%
criticized the unstylish hotel ." 3.7 "63%didn't like the unstylish hotel ."
Overall Rating
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9.3 "Terrific location."8.2 "
Great parking , according to 82%." 8.6 "86% thoughtparking was inexpensive ." 8.7 "City centre within easy reach , said 87%." 10.0 "Near to public transport , according to 100%." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 7.1 "Housekeeping was great , according to 71%." -
8.2 "Breakfast is good."
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7.5 "Good pool."
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6.5 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." -
6.4 "Average cleanliness."6.8 "Only 68% said
rooms were clean enough ." -
6.1 "Food is average."
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5.0 "Internet is average."3.9 "61% said the
wifi quality was bad ." -
4.9 "Value below average."2.0 "The
price was too high for 80%." 4.8 "52% said thebreakfast was too expensive ." 0.7 "93% saidbeverages were too expensive ." -
4.1 "Vibe wasn't good."1.2 "88%
criticized the unstylish hotel ."
Overall Rating
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6.0 "Rooms are ok."
Overall Rating
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9.3 "Terrific location."
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.2 "Breakfast is good."
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6.7 "Average comfort."
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6.3 "Rooms are ok."7.0 "70% said
rooms were clean ." -
6.1 "Food is average."
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4.5 "Value below average."
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3.9 "Vibe wasn't good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Very nice hotel .conveniently positioned,plenty of parking. Only one bad point.cooked breakfast did not look very appetising,we arrived down for breakfast at about 09.30 and all of the items for the cooked breakfast looked to have been out too long and were dried up.we avoided these and settled for a cold breakfast with toast.
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5.0review from
food was good.Lady on front desk was very helpful. room was cold and i did not like the bed kept slipping down it.
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7.7review from
All staff extremely friendly and helpful no gym (but only observation if i was staying longer)
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4.3review from
The pool was good. Spa facilities small but adequate. Not there long enough to try treatments . Nice smelling toiletries and breakfast was varied and plentiful. Staff were pleasant. Not too far out to walk into city centre Seeing discarded breakfast trays by the room in early evening, These were moved straight away when staff informed. Room only had two small velux windows so in a beautiful location , unable to take advantage of this. As it was an adjoining room the insulation to next room was not so good and TV next door was on loud and late. no extractor in bathroom- so steamed up quickly. room size very small- not as expected
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5.0review from
Once we actually got into our room, it was well maintained, quiet and comfortable. We had to move room twice before getting a satisfactory room. The first was situated directly opposite the lift and very noisy. The second was shabby and situated next door to the 'plant' room. The rooms in the older part of the hotel could do with updating as the decor is a little tired.
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5.3review from
Very good location; very pleasant staff Restaurant prices too expensive (as other reviewers have noted); breakfast room is pokey; limited television reception.
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8.0review from
Hotel was great lovely & clean. We had breakfast with our stay which was excellent fantastic choice, eat as much as you wanted cooked breakfast & cereals fruit etc. Staff friendly. Great location for York Races. Can't think of any.
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5.6review from
Cleanliness of hotel, hotel location, hotel facilities, Booked in for three nights bed and breakfast, on two morning we were informed we were not booked in for breakfast, informed reception after first time this happening and was told that they would arrange this did not happen again, it did the following morning. I had to show my confirmation email from yourselves as they had us booked in for room only.
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7.6review from
The hotel exceeded our expecrations, quality of food was good, staff were very attentive and courteous, leisure facilities were very good. Only point worth noting is to provide a better toast facility for breakfast.
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6.0review from
Room very clean and bed was very large and also comfortable. View was very nice. Windows drafty.Quite noisy as there was a wedding party below the night we stayed.
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7.7review from
All staff extremely friendly and helpful no gym (but only observation if i was staying longer)
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7.6review from
The hotel exceeded our expecrations, quality of food was good, staff were very attentive and courteous, leisure facilities were very good. Only point worth noting is to provide a better toast facility for breakfast.
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6.0review from
Very nice hotel .conveniently positioned,plenty of parking. Only one bad point.cooked breakfast did not look very appetising,we arrived down for breakfast at about 09.30 and all of the items for the cooked breakfast looked to have been out too long and were dried up.we avoided these and settled for a cold breakfast with toast.
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5.0review from
food was good.Lady on front desk was very helpful. room was cold and i did not like the bed kept slipping down it.
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4.3review from
The pool was good. Spa facilities small but adequate. Not there long enough to try treatments . Nice smelling toiletries and breakfast was varied and plentiful. Staff were pleasant. Not too far out to walk into city centre Seeing discarded breakfast trays by the room in early evening, These were moved straight away when staff informed. Room only had two small velux windows so in a beautiful location , unable to take advantage of this. As it was an adjoining room the insulation to next room was not so good and TV next door was on loud and late. no extractor in bathroom- so steamed up quickly. room size very small- not as expected
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5.0review from
Once we actually got into our room, it was well maintained, quiet and comfortable. We had to move room twice before getting a satisfactory room. The first was situated directly opposite the lift and very noisy. The second was shabby and situated next door to the 'plant' room. The rooms in the older part of the hotel could do with updating as the decor is a little tired.
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5.3review from
Very good location; very pleasant staff Restaurant prices too expensive (as other reviewers have noted); breakfast room is pokey; limited television reception.
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5.6review from
Cleanliness of hotel, hotel location, hotel facilities, Booked in for three nights bed and breakfast, on two morning we were informed we were not booked in for breakfast, informed reception after first time this happening and was told that they would arrange this did not happen again, it did the following morning. I had to show my confirmation email from yourselves as they had us booked in for room only.
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6.0review from
Room very clean and bed was very large and also comfortable. View was very nice. Windows drafty.Quite noisy as there was a wedding party below the night we stayed.
