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For the most part the hotel was clean, comfortable, and the staff was friendly. No real issues and it was what we expected for the price and location. You need to put down a deposit for the TV remote. They provide only 2 towels in a room for 4 people. The doors could be a bit more secure with the use of key cards and deadbolts instead of regular keys that can be copied and a chain latch.
Free parking. Housekeeping Cheap and by cheap I mean in every aspect of it. (you'll pay for it) Internet service in rooms never works. Before booking we specifically asked them if internet was reliable due to the fact that we had business and needed the internet, They lied, it never work. The only option they offered was come down to the lobby and that one didn't worked either. The Manager told us no refund or compensation was at hand because the internet was offered as a plus service and not as part of the room. I showed them the add they have were they offer room internet access, they just said they would change the add. Not even a sincere apology. Just the rudest personnel I have to deal with. Worst customer service. Never acknowledged costumers unless you walk to their faces. No greeting at all never heard a, good morning, afternoon or evening. General manager promise to move us to another room, but he never came through. I ask for a refund so I could move to another hotel, they made it impossible. Toll them I would write a review, they just said go ahead we don't care. Hotel bed Sheets had stains and the cover had holes. Mattress is similar to block of concrete. No elevator and no one even asks to help with your luggage. Have to pay for gym and restaurant room service doesn't let you charge it to the room. They ask for a 200 peso deposit for TV remote or otherwise you have to change the TV manually on the TV itself. No hair dryer or irons available. Ohhh! If you are a light sleeper. Take into consideration that if some closes a door in the hallway your door will rattle. So all night you'll feel someone is trying to break into your room.
This is a great place that is always very busy for a reason. Great breakfast buffet, friendly staff, and a nice courtesy lounge with free snacks and drinks for when you are in a rush and need something on the way out..or just want to enjoy a beer before heading to your room/pool. I'm not sure what happened with my room this time, but the pillows were completely awful. I was in a room with 2 double beds and all of them were no good. Later in the week when I moved rooms to a king, they were much better which improved the overall quality of the comfort.
I loved the decor and view and available parking The front desk girls attitude and the hair from previous guest all over the bed it was disgusting we called for them to clean up the guy who came up real nice but no further apology nothing and our bed was full of it everywhere made me think dis they even clean anything else ruined the experience
Comfortable room The hotel did not provide currency exchange services
Beautiful building within easy walking distance to a number of a number of historic sites and plazas. Very charming. Would stay again.
Very centric and helpful staff my room had a door with a glass panel above it. I whish there was a way to block off the light from the atrium.
The hotel was clean and had all the basic ammenities you need. Wifi, air conditioning, clean rooms and bathrooms. The hotel is located in the heart of the City so this is perfect for someone who wants to walk around and go to museums etc. Overall a great experience for the money.
Great location. Reception staff was good but food staff was inattentive.
Staff was very helpful with offering tours & explaining different attractions to go see in the city. Excellent service! It is was centrally located & within walking distance from many historical attractions. There was a fowl smell at times that would come from the toilet...didn't mentioned it to staff, since I was not in the room a lot, only to sleep. All other aspects of the hotel were nice!
staff was awsome, every minute very helpful: from the front desk, resturant, and maids having the room look like the first day.
Everything was good except that we found a small cockroach in the floor (that tells me there were more), also the beds are not comfortable to sleep, great location and very beautiful inside.
This hotel was gorgeous! It was like staying in a 5 star hotel for the price of a motel6. I highly recommend hotel morales and am looking forward to staying here again. It is just a few blocks away from the cathedrals, theatre and restaurants so it was very convenient to drop by the hotel throughout the day. We took advantage of all the amenities- the gym, rooftop pool, pool table, room service and restaurant. I loved staying here!
Location, friendly staff
The staff was very helpful and polite. The staff helped us get a taxi and translated for us. The location could have been better
Good value for the price, very clean room. Service was excellent at the hotel's restaurant. The bathroom is outdated, needs some upgrading.
Prety Close from Expo show room. Curtain of the tub, smells bad. The smell of the restarurant get into the room
Awesome service. The concierges we interacted with are all lovely people. The bar was great, the al pastor tacos were amazing. The room was super clean and comfortable. The area where the hotel is located is full of nice bars and restaurants. There's a mini mall next to it with a movie theater as well. The breakfast and dinner dishes we tried were delicious. The internet speed was very decent.
A very clean hotel with very comfortable beds and beautiful bed linens. The Staff were very efficient and our beds were turned down every evening with slippers, chocolates and music on the TV. We are used to having free internet access in our hotel rooms in Canada and the U.S. The Fiesta Americana charges for internet access.
Rooms are perfectly clean one of the best reasons I like this hotel
great location, perfect service, beautiful view, great instalations buffet breakfasta bit pricy
The staff was helpful and courteous. The room had a good size.
The rooms were very roomy, comfortable and clean. The pool was dirty, my legs kept feeling other people's hair and the they had an exposed pool vacuum. We also requested hypoallergenic pillows at 10pm and did not receive them until after 10:30 and multiple calls to front desk. The food at the restaurant was edible but flavorless and expensive. While the waiters were very attentive, the food was bland, different temperatures and unimpressive. We ate there based on convenience for our 1 year old but would have rather had dinner somewhere local.
Nothing Nothing was working, elevators, phones, room keys... Food was average. Furniture was falling into piecess and dirty. Staff not very interested in their jobs. Very noisy rooms. WiFi doen't work well.
Staf Performance Close to the place I was dealing with Parking facility Good Restaurant None
The hotel provides excellent service and is located in a wonderful area of Guadalajara. If you don't mind staying away from all the touristy attractions this place is perfect. I always stay here while visiting family. My grandmother and mother refuse to stay anywhere else in Guadalajara.
Staff not knowledgeable about tours available. No maps on hand to assist in sightseeing. Car rental did not show up, or even call.
reservations not there when we arrived,no longer a ''grand class'' hotel.looked down on us because our rate was way lower than their stated rate.front desk person started trashing our home state of calif. on how it was bad to live there.
is a great place to stay for couples of family's its marvalous atmoshere and wonderful food will blow your mind away.
The Quinta Real in Guadalajara is a pristine property with excellent service. Greater than 5 stars. The property has an old-world Mexican 'hacienda' feel with the corresponding decor. The suite was absolutely stunning with many extra amenities. The Hermes bathroom soap and shampoo were especially nice. The Quinta Real makes one feel like a first class passenger in every way imaginable. I travel professionaly and stay in more than 150 hotel rooms per year. This one rates as one of the best in the world.
Absolutely incredible people took care of my family during a very trying time. Everyone was polite and friendly and concerned and quick to respond. From the doormen to the managers, it was a great stay!
If you like to stay in hotels with a local flavor, this is one for you. I've stayed in many different Quinta Real locations throughout Mexico and this one is the original. The rooms can't be beat as they are all suites with a lot of privacy. The dining atmosphere is beautiful and relaxing but the hotel and food is pricey. If money isn't a factor, I highly recommend this hotel.
Overall very comfortable, helpful, friendly staff.
Horrible bed shits and pillows
Great price for good service and amenities Pool - too much chlorine. It was unbearable and got my kids sick
Great price and located by major avenue. Staff is very friendly Kids running up and down the hallway late at night, after 10 PM.