Overview

Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

$153+

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Rates

Overall guest ratings

6.9/10 Good
Based on 12,243 reviews
See all reviews

Review highlights

  • 9.3
  • 6.9
  • 4.4
  • 4.3

Good to know

  • Great view
  • Wonderful sightseeing

Nearby

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    About

    With a stay at Congress Plaza Hotel, you'll be centrally located in Chicago, steps from Columbia College Chicago and Museum of Contemporary Photography. This hotel is close to Art Institute of Chicago and Millennium Park.

    Rooms

    Make yourself at home in one of the 870 air-conditioned guestrooms. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands and wedding services.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has 50000 square feet (4645 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    6.9 Good
    Based on 12,243 reviews
    • 9.3 "Terrific location."
    • 6.9 "Service is ok."
    • 6.7 "Beach is so-so."
    • 6.1 "Average value."
    • 5.7 "Food is average."
    • 4.4 "Rooms are not good."
    • 4.3 "Breakfast is below average."
    • 4.1 "Internet is poor."
    • 3.7 "Vibe wasn't good."
    • 1.3 "Disappointing wellness & sports facilities."
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    Overall Rating

    7.1 Good
    Based on 5,264 reviews
    • 9.3 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      7.5 "75% liked the proximity to shopping."
      7.5 "Easily accessible by car, said 75%."
      9.7 "97% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Good access to the airport, said 100%."
    • 6.6 "Service is ok."
      5.6 "56% said the reception staff was ok."
      5.4 "Housekeeping was ok, according to 54%."
      6.5 "Bar service was average, according to 65%."
      5.8 "58% thought the valet service was acceptable."
    • 5.9 "Food is average."
      5.6 "Only 56% were satisfied with the menu."
    • 5.5 "Average value."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.5 "95% thought the facilities needed updating."
    • 4.5 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      0.6 "94% were disappointed with the minibar."
      1.3 "87% criticized the small bathroom."
      2.3 "77% had problems with the shower."
      1.4 "Air conditioning was criticized by 86%."
      3.4 "66% said the bathroom was dirty."
      1.2 "88% thought the tv was sub-standard."
      0.6 "94% were unsatisfied with the kitchenette."
    • 4.4 "Breakfast is below average."
      2.1 "79% said the breakfast was too expensive."
    • 4.3 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 3.8 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
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    Overall Rating

    7.0 Good
    Based on 3,060 reviews
    • 9.3 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      8.1 "81% liked the proximity to shopping."
      8.1 "Easily accessible by car, said 81%."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% thought it was easy to get to the train station."
      9.6 "96% enjoyed the restaurants & bars nearby."
    • 7.4 "Good service."
      7.9 "79% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.2 "72% said the concierge service was amazing."
    • 5.9 "Average value."
    • 5.9 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
    • 4.4 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 4.3 "Not very clean."
      4.2 "58% said rooms were dirty."
      4.3 "57% thought it was rather dirty."
      2.9 "71% said the bathroom was dirty."
    • 4.3 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      4.2 "58% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      1.1 "For 89%, the rooms looked old."
      2.0 "80% found problems with the furniture."
      1.0 "Air conditioning was criticized by 90%."
      0.4 "96% were disappointed with the minibar."
      1.3 "87% criticized the small bathroom."
      2.2 "78% had problems with the shower."
      2.9 "71% said the bathroom was dirty."
      0.9 "91% thought the tv was sub-standard."
      1.1 "89% were unsatisfied with the kitchenette."
    • 3.7 "Breakfast is below average."
      2.3 "77% said the breakfast was too expensive."
    • 3.2 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    View all review categories

    Overall Rating

    6.0 Okay
    Based on 1,346 reviews
    • 9.3 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      9.2 "92% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.9 "City centre within easy reach, said 99%."
    • 7.3 "High value."
      8.7 "87% thought it was a great value."
    • 6.7 "Service is ok."
      5.8 "58% said the reception staff was ok."
      5.6 "Housekeeping was ok, according to 56%."
    • 5.8 "Food is average."
    • 4.6 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
      3.9 "61% thought it was rather dirty."
      3.1 "69% said the bathroom was dirty."
    • 4.4 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      5.0 "Only 50% said rooms were clean enough."
      1.1 "89% thought they were poorly maintained."
      1.4 "For 86%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      1.0 "Air conditioning was criticized by 90%."
      1.4 "86% thought the tv was sub-standard."
      3.1 "69% said the bathroom was dirty."
      2.4 "76% had problems with the shower."
      1.5 "85% criticized the small bathroom."
    • 4.3 "Breakfast is below average."
    • 3.9 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    7.0 Good
    Based on 2,571 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.8 "City centre within easy reach, said 98%."
      7.9 "79% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      8.0 "Easily accessible by car, said 80%."
      9.8 "98% thought it was easy to get to the train station."
    • 6.4 "Service is ok."
      5.3 "53% said the reception staff was ok."
      5.5 "Housekeeping was ok, according to 55%."
      6.6 "Hotel security was average, thought 66%."
    • 6.2 "Average value."
    • 5.2 "Food is average."
    • 4.7 "Not very clean."
      3.7 "63% thought it was rather dirty."
      3.3 "67% said the bathroom was dirty."
    • 4.5 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      1.5 "85% complained about the bathroom."
      1.2 "For 88%, the rooms looked old."
      0.8 "92% thought they were poorly maintained."
      1.6 "84% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
      1.3 "87% thought the tv was sub-standard."
      2.1 "79% had problems with the shower."
      1.6 "84% criticized the small bathroom."
      0.6 "94% were disappointed with the minibar."
      3.3 "67% said the bathroom was dirty."
      0.8 "92% were unsatisfied with the kitchenette."
    • 3.8 "Breakfast is below average."
      2.3 "77% said the breakfast was too expensive."
    • 3.2 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.5 "95% thought the facilities needed updating."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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