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Scores according to KAYAK customer reviews
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Being on time with everything."
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Cons: "Every thing was good"
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Cons: "Plane too small to have any on board entertainment"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "WiFi on board."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Cons: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Pros: "Uneventful and on time"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "Excellent job"
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Great experiencing getting on and off the plane"
Pros: "Everything else"
Cons: "No power to charge"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Wonderful flight attendants"
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Pros: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Cons: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "I have not flown Delta in more than 4 years and was pleasently surprised at how good the service was. Check in firendly, Boarding on time or before."
Pros: "The staff was amazing. Took care of the flight well."
Cons: "The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again."
Cons: "Overbooked flights led to a missed connection resulting in a 12 hour layover"
Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Cons: "Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing."
Pros: "The seats were comfortable"
Cons: "Everything was ok"
Cons: "No seat choice even at check in time."
Pros: "Plane was much more comfortable than the old AA plane we flew to Lisbon. Crew was excellent. First meal was good. I was in window seat, and enjoyed the side bin with also gave armrest space."
Cons: "Second meal of "hot pocket" type of thing was poor. Plan took off late due to security checks"
Pros: "See above, ditto."
Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to
Pros: "Flight was short and uneventful. Plane was small and seats were comfortable. Only served pretzels but that was ok."
Cons: "Had to pay for the water."
Pros: "Flight crew was very friendly."
Cons: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."
Cons: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Cons: "I didn't like the fact that although we had regulation size suitcases for our London to Copenhagen flight, we were forced to check them. It was not a Finnair but a British Airlines flight. Although we were forced to check our bag, there was plenty of room on the flight in the overhead bins. Some were actually empty."
Pros: "Great flight attendants"
Cons: "Length of flight was long but there's nothing that can be done about it."
Pros: "Crew was very helpful Plane was clean Food was hot"
Cons: "Plane was old. Small screen; limited relimited recline. No usb charger. Headphone jack loose. Seats not the best."
Pros: "flight crew was pleasant"
Cons: "Appeared that there was some inconsistencies in what was allowed to be carried-on. When I checked in, my roller-bag suitcase carry-on was not allowed to be carried on and it made me scramble at the last minute to grab items I wanted for in-flight use. The odd thing was that the flight was less than half full and there was lots of storage space. Plus a young male was allowed to board with a very large duffel bag (larger than my roller), an over-sized skate board, and a personal backpack and a pillow."
Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."
Pros: "It was a very typical short hop flight"
Cons: "Some movies wouldn't run"
Pros: "Spacious. Great movies. Funny safety instructions."
Pros: "Good food"
Cons: "Long transit at Heathrow airport"
Pros: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Pros: "crew very accommodating."
Cons: "Bad food, very small space in seats."
Cons: "Did not get seat assignments until 24 hrs before"
Pros: "Flight attendants are so friendly, cheerful, personable and polite"
Cons: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."
Pros: "Seat fine"
Cons: "Bad that no entertainment system availavlace until after takeoff and way too early before landing. Too many announcements woke me up. Very sleep"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."
Pros: "entertainment options were good & staff was nice. Flights were both on time."
Cons: "I was very disappointed in the serious lack of legroom on the flight. I would think of a flight was 8 hours there would at least A little leg room. I paid for a seat and the lady next to me kept raising the arm rest and spilling into my seat. I had to lean over into the aisle and was miserable the entire flight. The guy in front of me also reclined his seat all the way and I couldn't get my tray down and it took a lot of effort to get out to use the restroom. I was beyond disappointed with how little leg room there was and I am only 5'6". I completely understand that more seats mean more money for airline, but this isn't even safe in the event of an emergency."
Cons: "Crew was virtually invisible. Entertainment system very dated."
Pros: "Cabin crew"
Cons: "Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row."
Pros: "boarding was good,flights were on time."
Cons: "if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?"
Pros: "nothing really"
Cons: "Do not serve food or drinks without charging. Have to even buy water (bottled). The crew is not polite or friendly. I flew BA almost 20 years ago and swore I will never fly them again. I broke that promise as I booked a flight in Virgin Atlantic which had connections on BA. 20 years later the service still sucks and has gotten worst. No more BA for me ever."
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Cons: "Went to the wrong place and then had to have wheelchair service to get me to the gate on time! Which he did for which I am most grateful! Am not familiar with European customs for travel!"
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Pros: "Poor customer support"
Cons: "Handling of booking"
Pros: "Nothing they cancelled flights"
Cons: "They counselled flights"
Pros: "I liked everything about the flight, very comfortable seats (Club World), great staff who were very thoughtful and helpful with our situation (disabled person). The check-in personnel at Chennai were very considerate and helpful, much appreciated. The wheelchair arrangements at Chennai were excellent. The food on the flight was very good and accommodated our dietary restrictions. Entertainment choices (movies) were quite good, too, and managed to get some pretty good sleep as well. The lavatories had green/red light system for availability, visible from our seats, which was very helpful. The lavs were quite well maintained and clean. The flight was on time. and it arrived safely, which is the main thing."
Cons: "The transition from the flight to the terminal at LHR was not optimal, though the staff were trying their best. The "jetty" ramp way for normal deplaning was broken, they said, so they brought a set of steep aluminum steps instead. Navigating these steep steps was not possible for some passengers (difficulty walking and with steps), so finally they called a mechanical lift device (like a fork lift) to help those passengers, many in wheelchairs, who couldn't manage the steps. We had to wait for at least 30-40 minutes on the plane for the lift to arrive and stand outside on its platform up in the air, waiting to be ready to descend to ground level. This was pretty uncomfortable and it made our connection time very short. To compound matters, once on the ground, there was a wheelchair available for only one of us, though 2 had been requested, but as on other flights through LHR, there was unfortunately not enough staff to push it through Term. 5 to the connecting flight. So, I had to do that myself, along with managing my own luggage, which was a bit challenging, as I was tired by then. Our flight connection time, already much shortened by the deplaning situation, was evaporating steadily. Fortunately, there was an excellent staff member from Heathrow, who had been assigned to push someone else's wheelchair, who guided our group of wheelchairs, complete with hand luggage and children, though the maze of Term. 5, through very busy security and finally to our gate. We would have gotten lost and even if not, would almost surely have missed the flight without this guide facilitating this trek. We made the connecting flight with barely 5 minutes to spare."
Cons: "Arrived on plane, pilot announced flight was completely booked, crew was short staffed and thanked us for our understanding. What?! How can a plane take off without all the crew? This was flight 49, a 777! Just prior to take off the flight attendant said I had to put away my iPad. (That's a first) Once airborne I attempted to recline my seat (32C), the button was completely pushed in to the armrest, broken. I told one flight attendant, she said she'd look into it. 20 minutes later I stopped another flight attendant, she said the cabin was completely booked & offered a seat in the very last row (which also doesn't recline!). Upright for 10 hours is not acceptable. Only 1 option for meal, other had ran out. Just prior to landing a different flight attendant said I had to put away my pillow (which was in my lap during take off & nothing was said then!) but said nothing at all about my iPad. Please ensure your flight attendants are consistent! I will not fly British Airways again."
Pros: "Crew was friendly and helpful."
Cons: "Plane had some technical problems so they let us go inside the plane and we had to sit there for 3 hours while they were fixing licking gas situation. Flight was ok but we got food only once."
Pros: "The crew was wonderful , the seats very comfortable , breakfast very reach I felt my self booking first class not economy It is the best trip"
Cons: "My connecting flight was late, and I missed this flight."
Cons: "Flight was delayed for 2 hours!"
Pros: "Messed up the boarding, all were confuses"
Cons: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."
Cons: "Late departure"
Pros: "Everything was fine."
Cons: "British lost my bags in London. I had to wear the same clothes for 2 days."
Pros: "Crew was professional"
Cons: "The flight was 45 minutes late ."