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The staff on the flight were utterly brilliant; there was a young man who was particularly exceptional. Boarding was quick and seamless, and service was great! Seats were fab, as was the entertainment and its ease of access

i’m The staff on my flight were amazing as always, beautiful professional staff, they do amazing job. the food ? room for improvement

The agents at the boarding desk were not very helpful, however the hostesses on board the flight were great, the food was ok, and there were lots for choices for entertainment. I was stuck in an middle row seat which was a pain on a full flight, but otherwise the flight was great.

The man in front of me reclined the entire flight, including during meals, which was aggravating. My screen had issues with brightness and kept flickering in and out.

Very helpful staff especially when helping with the missing baggage

Still some confusion about my baggage which was disconcerting. It was nice that there was extra space on the flight for comfort reasons. Staff very friendly

Everything was smooth and the meal was delicious. I really appreciated that Aer Lingus still offers complimentary beverages, food, luggage and headphones. It was nice that the main meal also featured some items typical to Ireland including the wheaten bread and Kerrygold butter. I generally found the flight a quite relaxing and enjoyable experience.

The seats are so close that you have 0 room to move. Not acceptable for an 11 hour flight.

Easy process you definitely need 3 hours to get on board from Fuminchino airport

Very good except for the boarding process which was more hectic than it should have been

Wifi is very frustrating - could not connect and therefore unable to work on the trip

Very Poor. Significant delays getting to Chicago and then very poor communication on delays in Chicago to Cleveland. We could have rented a car and driven there faster than the delays ended up being.

I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089

Really hard landing... as in slammed into the runway then hit the brakes really hard ...

Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.

Pushed back only to get deplaned due to a tire damaged by ground crew. They did at least go pretty fast. The bathrooms should be banned under the Geneva convention. No room to even sit straight on the toilet. The under-seat entertainment units block what little leg room there is.

It was delayed instead of departing at 9:20pm, we departed at 11pm… putting us in Columbus after 2am! It was awful. Had I known about the delay, I could have spent some time in the United Lounge… I was starving because I started my journey in Budapest… so I was exhausted and hungry. Plus I had to make new arrangements to be picked up at the airport in Columbus, instead of midnight it was 2:30 am after getting luggage and out of airport. Not feasible. I would have just stayed in Chicago for the night and gotten a morning flight.

United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.

The flight was clean and on schedule, but connections could have been better

Seat horribly lacking in lumbar support. Bluetooth earphone connection Jair wouldn’t work. Food options were quite tasty and staff was professional and efficient as well as welcoming.

Three terminal changes in DFW and once again a flight that was delayed. On time departures are rare with American. Not loving my experience lately. I fly every week.

Flight DFW > CVG was delayed with late notice. My flight into DFW from CVG (previous) was delayed by multiple hours with very poor communication & advance notice. And having the flight attendants announce the credit card during the flight when I can't opt felt very insulting and cheap. I already paid you for the flight, you shouldn't be able to take my time and attention hostage for further advertising.

Nothing went well. The crew timed out, they sent us to 7 different gates, my original flight got delayed 8.5 hours, and the best American could do was give us a $12 food credit.

We sat on the tarmac for an hour. After our flight got delayed 30 minutes because the crew was late.

Boston sucks. Everything after 4p is delayed. AA switched planes on us so we ended up being 1.5 hours late (plus the delay at Logan). Not sure why the airline says it is on time until 1 h before the flight and then it becomes a rolling delay when they knew the incoming flight was arriving after our scheduled departure time. The crew was great as were the gate agent and ground crew. Just operations that sucked.

Id like for them to not have lost my bag. And maybe be a little nicer to me, given the fact they lost my bag.

I spent 12 hrs getting home and had a direct flight that should have taken no more than 3 hrs. The first plane has an issue, was on the plane for over an hour before we had to deplane and move from A19 to A39 to board another plane. Boarded that plane to wait for another 45 minutes for it to also have an issue where we had to deboard. After everyone had went to get something to eat the food vouchers came out and half of us could not use. We then had to wait until 8:00 pm to board and finally got to Columbus Ohio at midnight. We were told that our luggage was on baggage 5. I waited 30 minutes to then realize my luggage was on 4. No notification sent. Horrible communication and I have a priority status.

The flight was delayed multiple times due to the inbound flight arriving late, which is not a major issue. That being said, the boarding process was awful. The gate agent(s) didn't allow sufficient time for the pre-boarding passengers to get settled in and then called the four priority groups at the same time - i.e., called Group 1 and then called Groups 2-4 all at the same time. This approach had all four priority groups standing on the jet bridge from the airplane door to the gate end of the jetway for 10+ minutes in the heat (i.e., it was 96F outside and uncomfortably warm). This approach also made the actual boarding process a mess. There were multiple points of failure with the boarding process that turned a late departure into more of an issue.

The entire process could’ve been better. Delayed multiple times and American lied and said it was due to Weather in New York, even though other flights were taking off the entire time (including other American Airlines flights)

Flight was delayed multiple times and rerouted to different concourses in the airport because of all of American's delays. App/boarding pass would not update with changed gate information.

I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!

Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.

There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.

The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.

Inflight food quality is definitely declining. Only one hot food was served and rest of were boxed meals. That’s not how was done before. Better to fly Asia or Qatar carriers for better service.

Economy plus on a long flight with Lufthansa was wonderful. Service starts with a pillow, blanket, slippers and care package waiting on your seat. An it just gets better from there.

I think they overbooked Frankfurt to New York and bumped me off. This changed my return travel I arrived home about 4 hours late. Almost 24 total travel time Totally unacceptable Would not travel with United

The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.

Trouble keeps changing the time and I was booked different flight without knowing it was bad experience

I am still in Munich. You should know about the delay. It looks like you don’t have any reliable information, as a travel agent you should…

My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.

It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.

Staff and comfort were great but first choice meal was unavailable even in row 21.

I have flown on British Airways, many many times and will continue to do so! Always the greatest service and staff!

canceled flight. needed to fight to get same fare class. now they have canceled return.

I flew four flights on British Airways within two weeks. I was unable to download the boarding pass to my phone for any of the four flights. I could check-in for my flight but the system would not give me boarding pass. I tried multiple ways and multiple times. I discovered many other passengers also had the same issue with their boarding passes. No explanation or acknowledgement by BA.

We loved our flight attendant, Emma from Scotland, the meal and entertainment offerings were wonderful, the flight was smooth, and enough leg room to stretch. We would fly with you again!

Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.

Could be better in all aspects. Poor communication. Rude staff

The seat design was comfortable (better than any I've been in recently, to be honest), but unfortunately the arm of my seat was broken so I had to mess with it for the long flight. But the crew and service were phenomenal.