Cons: "NO social distancing in the middle of a pandemic????!!!!!????"
Cons: "Alaska airlines representatives treated me so well. Thanks"
Pros: "The crew and seat was fine"
Pros: "Nice crew"
Cons: "Smoother flight"
Pros: "The snack was a whole sandwich that was quite tasty and in my opinion far better than the two meals I was served on my US to Europe flight on Condor. The staff were very kind, accommodating and served us damp linens to wipe our hands with before eating, which I did not receive on the Condor flight."
Pros: "Very quick boarding. Plenty of overhead space. Most likely because flight was not full."
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Pros: "Clean environment"
Cons: "Gluten free snacks"
Pros: "I love Alaska Airlines in general. Great customer service (typically), on time flights and great equipment:"
Cons: "The flight crew from SEA/LAS and same crew from LAS/LAX may have been having an off day. I’ve never seen a more aggressive (yes- shocked) flight crew I’m the years of flying Alaska. The flight attendants also was oddly unkept. Hair frazzled and attitudes were aggressive and their tone was harsh."
Pros: "The flight itself was as expected."
Cons: "The flight was delayed 3+ hours with no reasoning shared with travelers. No compensation, complimentary beverage, etc. was provided."
Cons: "The flight was delayed for 3 hours"
Cons: "Miss airline meals but realize this was a short flight. Everyone was great."
Cons: "Tv’s, more drinks"
Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"
Pros: "Thanks for the power charger"
Cons: "The lights were too bright for a night flight"
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Pros: "Short flight"
Cons: "Seating area tight"
Pros: "Service was awful"
Pros: "The flight attendants were all really nice."
Cons: "Flight was delayed for and hour because they couldn't find a headset."
Pros: "Flying home"
Cons: "Drunk passengers"
Pros: "Super easy to understand and flexible"
Pros: "Entertainment wa great"
Cons: "Left late for no apparent reason? Baggage was far away"
Pros: "I liked everything except that I wasn't offered priority boarding by wearing my number three Russell Wilson jersey."
Pros: "I liked the movie selection and the ride was smooth"
Cons: "I didn’t like that there wasn’t any food for a fiver hr flight !!"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "Crew was professional, captain kept passengers informed."
Cons: "Sat in plane for a total of 3.5 hours for a 1 hour and 15 minute flight. McCarron Airport was jammed so SFO takeoffs were delayed."
Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"
Cons: "No coment"
Pros: "The crew"
Cons: "The delay"
Cons: "Charged for taking an empty seat at an early flight which would have been empty anyway"
Pros: "easy to use kiosk. Check in and paid baggage was no time"
Cons: "At the gate announce was couldn't understood what said"
Pros: "We made it to the destination safely."
Cons: "1- Crew was late. 2- Crew wasn't friendly. 3- Beer, water & wine were the only beverages served. 4- No food or snacks 5- Arrived 44 min. late."
Pros: "Flight, boarding, pilots all very good."
Cons: "A couple of the flight weren't friendly ."
Pros: "Overall, I had a pleasant experience."
Pros: "Nice efficient crew. When I checked in online they knew it was a full flight and offered a free checked bag which I took advantage of. Smoith landing."
Cons: "The plane smelled gross and was really hot."
Pros: "I was pleasantly surprised when the bags were fee free for we Military folk..! And, as well, the early boarding for us was smile enducing..!"
Cons: "There is Nothing that I did not like..!"
Pros: "Every thing"
Cons: "Not a thing"
Pros: "We got in early after taking off late"
Pros: "Flight was more comfortable than some other flights I have been on, and the ride was smooth. I also like that we get to pick our seats when we buy the tickets instead of trying to find a seat once we are boarding."
Cons: "Once we started to board our plane about half the passengers got on the then the boarding stopped due to being grounded by the weather. Once that was lifted we finished boarding but still had to wait for our pilots to change planes. We sat in our seats for two hours before we even moved from our gate."
Pros: "Direct flight"
Cons: "Over weight rude lady sat in the middle seat"
Pros: "food choices, seat comfort, lively cabin crew, captain giving frequent updates,"
Cons: "Boarding process. Again, they call for people that have no carry on, or are NOT using overhead bins may board. people with suitcases and laptop bags board, and nothing is said. Nothing is enforced. Even the suggestion, "Sir, those will not fit under your seat" would be nice.I follow the rules, and get the short end of the stick. I pay the $25.00 and check my bag, and I have no room for a handbag above my head. When given the choice I do not put my handbag on the floor."
Pros: "Everything but the temperature was very good."
Cons: "i sat in the last row and the heating did not work there. The passengers next to me and I got very cold on the whole flight but the flight attendents could'n do anything about it."
Pros: "Alaska is one of the best!"
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Pros: "Crew was pleasant, flight went as expected."
Cons: "Only issue was being held on the tarmac for 50 minutes causing delayed takeoff. No other issues"
Pros: "Nice to fly again!"
Cons: "There is nothing that this company can do to be better."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Cons: "Bring back the individual TV's"
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Pros: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"
Cons: "Not being delayed for 6 hours would’ve been better."
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "The seat is uncomfortable"
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Great crew and service"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "I didn’t like anything. I was stressed the whole time because my flight was late in Abilene and was going to cause me to miss my flight in Dallas to Portland possibly and I had to run through Dallas to make it on time."
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "The in flight staff was very friendly"
Cons: "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "If you are not in first class, they treat you like dirt."
Cons: "I saw the whole plane packed in the back with 6 people in a row, when the middle of the plane has plenty of empty seats. It seems that American Airlines will pack people who don't pay for choice of seats in the back. Distasteful practice."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "I wish I could remember the names of our flight attendants- but they were wonderful and really took time to get to know passengers! They were so friendly and went above and beyond in any of our requests. Loved them!"
Cons: "It would have been nice to have individual screens for such a long flight, but I wouldn't say that's a complaint. The flight was fine."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Crew was excellent and live tv options"
Cons: "Temperature on flight was freezing cold!"
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Cons: "delayed so long we missed our connection"
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Cons: "Didn't have food or entertainment so I was neither pleased or displeased."
Cons: "Ace was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Cons: "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Cons: "flight was canceled not warned 12 hours waited at the airport just terrible service"
Pros: "The movies"
Cons: "Everything else"