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The plane was a long way from departure lounge. The plane looked tired but got us there.

BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.

First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)

They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.

Unable to check in online until the morning of flight. No early baggage check available nor any BA personnel present. Poor customer service.

Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos

Lady next to me was coughing profusely the entire flight, other lady moved seats because of it, 8 hours of that during an overnight flight is a bit much.

The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.

We waited all day on a delayed plane. More than a 6 hour delay which caused us to miss all connections and spend a second full day traveling. Also missed a day of work that i hadn’t planned on.

I liked the air hostesses, but no wifi was available for flight. my original flight was canceled and rebooking was difficult and no reason was given for cancellation. Business class cabin was nice and spacious.