Cons: The people at front desk were rude form beginnging tell all the customers that a van will be picking them up and when ever one of us called to ask where it was they said oh you must of just missed it. Then proceed to tell me that they charge extra for Amex, when I booked it with Amex. Then for insurance they show me some guys lettter that he brought from his insurance that states my Amex covers insurance . Dropped off car with less gas ( my mistake), I asked to refill it I was verybrudeky told no and then told to get off property because he didn't like the tone I used when I asked. Car was inspected before they threatened me. Then get an email that a tire wall was ripped, with a pic of a tire . Charged me an extra 270 pounds. This whole experience is ridiculous and all charges has been stopped by my credit card.
Apr 16 2017
Book through a UK site
Pros: The pick up, all arrangements and drop off back to the airport were all very fast and efficient. Arthritis makes walking painful but there is actually less walking involved than with an on-site rental service, and it is easy to find again when dropping off.
Cons: I had no idea I would need to pay another £50 for collision damage waiver (or, put full value of car on the credit card!) because it had been booked through kayak, a US based company. Apparently the CDW is included in the price with UK companies only (as it was when I used the rental company 2 months ago) - so beware, or rent direct from easirent. I would use the company again, but not, obviously, with the American company. This should be much more prominent in any website.
Apr 24 2017
Cons: Wouldn't accept the insurance that comes with American Express cards. Didn't have the car that I reserved. I went back to the airport and rented from Enterprise. The person in front of me in line also left without picking up his car. I will never consider Easirent again.
May 6 2017
Cons: Our flight was delayed and after 2 hours they gave our car away once we arrived they really up sell and twist words around. It wasn't till I asked for breakdown of charges I realized they were charging me the full price of the car they gave away along with the new charges for a lot more expensive car not happy. They new we had been traveling and exhausted and they used that to their advantage
Jun 28 2017
At Glasgow airport I walked all the way to the rental center, only to find out that Eisirent wasn't represented there. Was told by the helpful people that I had to call them to be picked up. Had to find a phone number for the local branch. Was then told to go all the way back and wait at Parking Garage 2. Sat there a long time until thier driver came from the opposite direction and said I was supposed to wait on the park's other side......
When I asked the representative during pickup why all this wasn't detailed in the confirmation email, he said it was Kayak's responsibility, and that Kayak is known to be problematic.....
I countered that if Eisirent wants a smooth and welcoming process for its customers, Eisirent itself should send an email regarding pickup, especially since they are aware that Kayak doesn't do it. He had no answer.....
No spare tyre in the car. Was told to call them in case of need. Of course, according to Murphy's Law, the next day had a flat tyre.....out of the blue.
Called them. Was transferred four times. Waiting + towing + replacing took 4 !!!! hours. With a spare tyre it would have taken 14 minutes..............
Eisirent dropoff point at Edinburgh's airport - poorly signed.
Aug 27 2017
Expensive surprise at rental car pick up
Pros: The guy who did our pick up was nice
Cons: It ended up costing more than double more than what we actually booked...!
Sep 5 2017
Pros: The car was nice, it was easy to get and to return.
Cons: I was definitely overcharged. It cost me over 200 pounds for one day of rental which is ridiculous!
Nov 13 2016
Pros: Easirent agents were friendly and extremely helpful in explaining insurance options, helped us (Americans) get oriented to traffic patterns and customary road signage. Airport pickup was timely, pleasant, and easy to connect with. Dropoff hours are very flexible. Completely hassle-free and a good value. We would repeat this experience again in a heartbeat.
May 10 2017
Cons: We had an issue with the price ending up going well above and beyond what we booked for online. The "insurance" wasn't covered in the online rental and was rather exorbitant. They claimed that legally we needed to have significant coverage and that our credit card insurance wouldn't be sufficient unless we paid the full value of the car upfront (which was 35,000 GBP). Obviously we were unable to do that but didn't want to pay triple the price, so we took our business elsewhere and the insurance was not nearly as expensive.
May 15 2017
Easirent left us stranded in Scotland
Cons: Using Easirent was the worst decision we made on our Scotland trip. Upon reserving the car, we opted for the FULL COVERAGE insurance that included tire damage. We were thankful that we paid for this insurance when we ran into some sharp rocks on the side of a winding road on our way to Glasgow. The tire shop we were sent to told us that they were able to fix the tires and the wheel, but Easirent decided they wanted send the car to Aberdeen to get fixed.They seized the car from us and told us we could no longer have the car because the accident was "driver negligence". It was NOT negligence... it was an accident. And we paid to have coverage for ALL accidents. How can you claim to provide your customers with FULL COVERAGE insurance, and then when something happens say that it was "driver negligence" so you have to no longer provide your PAYING CUSTOMER with your services?
We were left stranded in a small town somewhere in Northern Scotland with no idea how to get to where we needed to go. How can a rental car company strand two young ladies in the middle of a foreign country?
The worst part of all of it was that they ended up charging me the extra cost to fill up the gas tank. It ended up costing me almost $200 for fuel through Easirent. How did they expect me to fill up the tank when they took the car away from us unwillingly? When I FINALLY got a hold of customer service (after almost 3 weeks of waiting for a response), they told me that they cannot reimburse me for that charge.
We had to spend at least $200 on extra train tickets and transportation after they left us stranded.. and now they won't even reimburse me for the fuel costs? It's unacceptable.
Pros: The first person I met seemed to want to be helpful (but she handed me over to another)
Cons: They didn't even have the car we booked (7 person) on site, despit having booked it weeks in advance. They gave us a 5 person car, tried to tell us it was better than the one we booked and if we wanted the 7-seater we would have to come back to the airport at night and hopefully one would be ready. Then they added extra fees for "minimum required legal insurance", saying we were quoted the wrong amount because we booked on the US site (we have French drivers licenses). Disappointing.
Apr 22 2017
Representative was very helpful
Pros: Our flight was delayed, so they gave away our car. However, the person working there helped us get a nice car replacement.
Cons: Our flight was delayed, so they gave away our car.
Nov 26 2017
Ripped off again in Scotland.
Cons: I was ripped off again. The second time this has happened to me in Glasgow, UK. At the end of the rental, I was charged for scratches on the wheel rim which I did not cause. All of the wheels had scrapes and scratches on them. The person checking me in only looked at ONE rim and pointed out several scratches which he said "looked new". They charged me GBP 120.00 for the scratches, and a GBP 55.00 fee for "damage processing". How ridiculous. I am going to contest these charges, because I did not drive up on curbs or otherwise damage this rim. I only parked in the hotel parking lot and at the COSTCO parking lot, both of which had parking slots and no curbs.
Nov 29 2016
Misleading online estimate
Pros: Car was clean and comfortable. Glasgow airport is fairly simple to get in and out of car rental area.
Cons: Upsaling left and right - apparently prepurchasing the insurance with Kayak was insufficient. Also some how the model car we were upgraded to didn't have GPS so yet another upcharge.
The reservation was for ~$150 online, final charges were nearly $450!
Jan 8 2017
Terrible customer service at Glasgow
Cons: Guy at counter rude. Woman at parking lot lied about petrol tank level.
Apr 25 2017
Pros: Customer service person was great - we found the staff to be incredibly pleasant. The car itself was great.
Cons: The rental was MUCH more costly than what was advertised and the bill that came afterwards was very hard to understand. They press you to add insurance and then there are increased taxes and fees that you don't know about. The bill was about 25% more than we were expecting. Pretty frustrating... and expensive.
Jun 5 2017
Pros: The Peugeot 308 handled well and was large enough to be comfortable for three people and luggage. We drove it around for two weeks in England and Scotland. The staff at the Glasgow airport were knowledgeable and friendly, though service was a little slow due to many customers.
Oct 9 2017
Pros: The car itself was great.
Cons: The site says the office is in the terminal. It was not. Just a Hirt walk. But still misleading. The wait to pick up the car was long. It cost way more than the original quote. And the directions for drop off were easily missed. I found it more by luck than by following the roadside directions.
Jun 6 2016
Pros: The car was good and quite new. The counter was helpful.
Cons: The price was very much more expensive than what I have seen in Kayak advertised. Not value for money, should have reflected when I booked in Internet.
Cons: Being told 4 times that I would definitely need a bigger car. That I shouldn't even take this car on the motorway since it's too small. That I'll get bad mileage and will pay more in fuel with such a small car. All of these being lies. Also was told I MUST return the car empty. When I tried to ask why she said "that's how we do it here". Later realizing I'd paid for a tank of gas upfront she never mentioned. Terrible experience with this agent and understand upselling, but not bold faced lies and misleading.
Oct 3 2016
Cons: The person at the desk refused to give us the car when we landed, saying that we had to wait for four hours in the airport or forced us to be charged an extra $150.
Oct 12 2016
Oct 29 2016
Pros: Easy drop off
Cons: When we dropped off our car we informed the guy inspecting the car of the absolute horrible GPS and the windshield wiper fluid that smelt like cat pee. He just said oh, okay! Then he started the car and used the windshield wiper fluid and said "yep, it stinks" and then handed us out receipt and walked away!
Jun 29 2017
Pros: Nice friendly stuff, no crowds, easy drop off.
Being charged 1400£ for the tiniest tire tread tear
Pros: Comfortable new car that was reliable. But...
Cons: Upon return they point out a tiny tear in the drivers side tire. I'm talking 1cm deep and 3cm wide, in the tread (not side wall). Was told it would be a discussion but by the time I got off my flight home I had been charged $2000CAD and was only left a 30 second voicemail. Unbelievable.
Jan 24 2017
Aim to please!
Pros: Friendliness of staff - seems like they have had some training in US customer service
Cons: My rental car had issues so had to find an alternative car. But not such a big deal really.
Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
Sep 10 2016
Didn't have the specific car requested but got an
Pros: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!