Pros: The first person I met seemed to want to be helpful (but she handed me over to another)
Cons: They didn't even have the car we booked (7 person) on site, despit having booked it weeks in advance. They gave us a 5 person car, tried to tell us it was better than the one we booked and if we wanted the 7-seater we would have to come back to the airport at night and hopefully one would be ready. Then they added extra fees for "minimum required legal insurance", saying we were quoted the wrong amount because we booked on the US site (we have French drivers licenses). Disappointing.
Apr 22 2017
Representative was very helpful
Pros: Our flight was delayed, so they gave away our car. However, the person working there helped us get a nice car replacement.
Cons: Our flight was delayed, so they gave away our car.
Nov 29 2016
Misleading online estimate
Pros: Car was clean and comfortable. Glasgow airport is fairly simple to get in and out of car rental area.
Cons: Upsaling left and right - apparently prepurchasing the insurance with Kayak was insufficient. Also some how the model car we were upgraded to didn't have GPS so yet another upcharge.
The reservation was for ~$150 online, final charges were nearly $450!
Jan 8 2017
Terrible customer service at Glasgow
Cons: Guy at counter rude. Woman at parking lot lied about petrol tank level.
Apr 25 2017
Pros: Customer service person was great - we found the staff to be incredibly pleasant. The car itself was great.
Cons: The rental was MUCH more costly than what was advertised and the bill that came afterwards was very hard to understand. They press you to add insurance and then there are increased taxes and fees that you don't know about. The bill was about 25% more than we were expecting. Pretty frustrating... and expensive.
Jun 6 2016
Pros: The car was good and quite new. The counter was helpful.
Cons: The price was very much more expensive than what I have seen in Kayak advertised. Not value for money, should have reflected when I booked in Internet.
Cons: I reserved a car for pick up at the airport 2 months before my trip. Upon arriving at the airport I was told that my car was not available at that location, the location that did have that car was closed and my only option was £360 more. My entire booking which I paid for ahead of time was supposed to be £73 I ended up paying an additional £360. Further despite information on Kayaks booking there is no hertz at the dalcross airport in inverness and drop off took forever. I will never use kayak or hertz in the U.K. again.Emo
Apr 27 2017
Pros: The car, the mileage, the drop off
Cons: Being told 4 times that I would definitely need a bigger car. That I shouldn't even take this car on the motorway since it's too small. That I'll get bad mileage and will pay more in fuel with such a small car. All of these being lies. Also was told I MUST return the car empty. When I tried to ask why she said "that's how we do it here". Later realizing I'd paid for a tank of gas upfront she never mentioned. Terrible experience with this agent and understand upselling, but not bold faced lies and misleading.
Oct 3 2016
Cons: The person at the desk refused to give us the car when we landed, saying that we had to wait for four hours in the airport or forced us to be charged an extra $150.
Oct 12 2016
Oct 29 2016
Pros: Easy drop off
Cons: When we dropped off our car we informed the guy inspecting the car of the absolute horrible GPS and the windshield wiper fluid that smelt like cat pee. He just said oh, okay! Then he started the car and used the windshield wiper fluid and said "yep, it stinks" and then handed us out receipt and walked away!
Cons: The people at front desk were rude form beginnging tell all the customers that a van will be picking them up and when ever one of us called to ask where it was they said oh you must of just missed it. Then proceed to tell me that they charge extra for Amex, when I booked it with Amex. Then for insurance they show me some guys lettter that he brought from his insurance that states my Amex covers insurance . Dropped off car with less gas ( my mistake), I asked to refill it I was verybrudeky told no and then told to get off property because he didn't like the tone I used when I asked. Car was inspected before they threatened me. Then get an email that a tire wall was ripped, with a pic of a tire . Charged me an extra 270 pounds. This whole experience is ridiculous and all charges has been stopped by my credit card.
Apr 16 2017
Book through a UK site
Pros: The pick up, all arrangements and drop off back to the airport were all very fast and efficient. Arthritis makes walking painful but there is actually less walking involved than with an on-site rental service, and it is easy to find again when dropping off.
Cons: I had no idea I would need to pay another £50 for collision damage waiver (or, put full value of car on the credit card!) because it had been booked through kayak, a US based company. Apparently the CDW is included in the price with UK companies only (as it was when I used the rental company 2 months ago) - so beware, or rent direct from easirent. I would use the company again, but not, obviously, with the American company. This should be much more prominent in any website.
Apr 24 2017
Cons: Wouldn't accept the insurance that comes with American Express cards. Didn't have the car that I reserved. I went back to the airport and rented from Enterprise. The person in front of me in line also left without picking up his car. I will never consider Easirent again.
Nov 13 2016
Pros: Easirent agents were friendly and extremely helpful in explaining insurance options, helped us (Americans) get oriented to traffic patterns and customary road signage. Airport pickup was timely, pleasant, and easy to connect with. Dropoff hours are very flexible. Completely hassle-free and a good value. We would repeat this experience again in a heartbeat.
Pros: Friendliness of staff - seems like they have had some training in US customer service
Cons: My rental car had issues so had to find an alternative car. But not such a big deal really.
Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
Sep 10 2016
Didn't have the specific car requested but got an
Pros: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!