Cons: I reserved a car for pick up at the airport 2 months before my trip. Upon arriving at the airport I was told that my car was not available at that location, the location that did have that car was closed and my only option was £360 more. My entire booking which I paid for ahead of time was supposed to be £73 I ended up paying an additional £360. Further despite information on Kayaks booking there is no hertz at the dalcross airport in inverness and drop off took forever. I will never use kayak or hertz in the U.K. again.Emo
Oct 3 2016
Cons: The person at the desk refused to give us the car when we landed, saying that we had to wait for four hours in the airport or forced us to be charged an extra $150.
Oct 12 2016
Oct 29 2016
Pros: Easy drop off
Cons: When we dropped off our car we informed the guy inspecting the car of the absolute horrible GPS and the windshield wiper fluid that smelt like cat pee. He just said oh, okay! Then he started the car and used the windshield wiper fluid and said "yep, it stinks" and then handed us out receipt and walked away!
Pros: Car was clean and comfortable. Glasgow airport is fairly simple to get in and out of car rental area.
Cons: Upsaling left and right - apparently prepurchasing the insurance with Kayak was insufficient. Also some how the model car we were upgraded to didn't have GPS so yet another upcharge.
The reservation was for ~$150 online, final charges were nearly $450!
Jan 8 2017
Terrible customer service at Glasgow
Cons: Guy at counter rude. Woman at parking lot lied about petrol tank level.
Jun 6 2016
Pros: The car was good and quite new. The counter was helpful.
Cons: The price was very much more expensive than what I have seen in Kayak advertised. Not value for money, should have reflected when I booked in Internet.
Cons: The people at front desk were rude form beginnging tell all the customers that a van will be picking them up and when ever one of us called to ask where it was they said oh you must of just missed it. Then proceed to tell me that they charge extra for Amex, when I booked it with Amex. Then for insurance they show me some guys lettter that he brought from his insurance that states my Amex covers insurance . Dropped off car with less gas ( my mistake), I asked to refill it I was verybrudeky told no and then told to get off property because he didn't like the tone I used when I asked. Car was inspected before they threatened me. Then get an email that a tire wall was ripped, with a pic of a tire . Charged me an extra 270 pounds. This whole experience is ridiculous and all charges has been stopped by my credit card.
Nov 13 2016
Pros: Easirent agents were friendly and extremely helpful in explaining insurance options, helped us (Americans) get oriented to traffic patterns and customary road signage. Airport pickup was timely, pleasant, and easy to connect with. Dropoff hours are very flexible. Completely hassle-free and a good value. We would repeat this experience again in a heartbeat.
Pros: Friendliness of staff - seems like they have had some training in US customer service
Cons: My rental car had issues so had to find an alternative car. But not such a big deal really.
Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
Sep 10 2016
Didn't have the specific car requested but got an
Pros: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!