Everything could have been better. Jet blue has really fallen off on its service and standards
Cons: "This flight is always delayed"
Pros: "Great service welcoming to the airplane and the service later was good too, not complains at all"
Cons: "I would said nothing because I really had a good flight"
Cons: "Delayed 2:30hours, crews are sit back and relax, no water ... very inactive cabin crews..."
Pros: "Very smooth flight, crew was great!!!"
Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"
Pros: "On time."
Cons: "No more overbook"
Pros: "Good snack selection & free wifi"
Cons: "Plane had TVs but they weren’t allowing us to use them"
Cons: "Cancellations due to weather conditions should be in extreme weather not in rain"
Cons: "Was nice even with bad weather..i love jet blue.."
Pros: "All attention"
Cons: "No comment"
Pros: "Perfect landing and great flight!"
Pros: "Jet Blue is our airline by choice. We have always had very good service from their staff and the only time there was a change because of weather, we were notified in order to make a change to our flight. We will continue to choose Jet Blue whenever possible."
Cons: "My only complaint with all of the airlines is allowing people to check their bags free at the gate when others have done the required thing of paying for checked bags. It is obvious that people are taking advantage if this. It would be great to see something more fair take place."
Pros: "I was impressed that the entire team seemed to care that we were being inconvenienced. It was a very nice touch that refreshments were being offered at the gate and that we were told when the next update would be. All updates were on time. In addition, our captain (Mark) came to the gate and spoke to all of us expressing his concern for what had happened to us. He also made a nice presentation on the plane and got us going right away. The free ear buds were also a great touch. Even though the situation was bad, you made a customer for life with the way your team responded to the situation. Well done!"
Cons: "Our flight was more than 2 hours late. :("
Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"
Cons: "I was not emailed or texted a copy of my boarding pass. I did receive for trip from detroit to Boston but not the return trip."
Pros: "The flight was smooth and a quiet trip."
Pros: "Really comfortable seats and great snacks for free"
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Cons: "The entertainment device failed to work. . Screen crashed ."
Pros: "Plenty of space, very polite, seats are comfortable and complimentary snacks & beverages regardless of flight time span. Can’t best it."
Cons: "A blanket would be nice :)"
Cons: "Aer Lingus, Did not operate this particular Flight . Equip Problems"
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."
Pros: "Quick friendly service."
Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"
Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("
Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"
Cons: "Flights were delayed by four hours"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"
Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"
Pros: "Service. Friendliness. Atitude."
Pros: "Economy seating for such a small plane was great."
Cons: "This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience."
Cons: "Flight could’ve been on time."
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Pros: "The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment."
Pros: "Travelled with my 3 children they had a blast with the comfort and entertainment , next to the amazing professional staff!"
Cons: "THey would have loved the additional choices for food items...."
Pros: "Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!"
Cons: "just the food items available, would be so nice to have a few more options for purchase!"
Cons: "Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs."
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Cons: "They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again."
Pros: "Boarded quickly, seats had more leg room than I expected."
Cons: "United's check in process for economy fares requires in person check in (you can't check in online) so checking in at Newark was a bit of a hassle."
Pros: "Timely boarding and excellent service"
Cons: "Poor customer service.Flight was delayed and the employees at the counter where not helpful at almost missed my connection if the crew in Jersey weren't waiting for our flight to arrive.Since then I try my best not using United to flight"
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Cons: "I'm still here never got out"
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "It's was on time."
Cons: "The airplaine smells bad."
Pros: "The flight attendants were courteous, despite the screw-ups caused by the computer system."
Cons: "The computer system issued the same seat number to my wife and two other people, and two me and one other person. Other people had duplicate seat assignments as well. Worse, for an overnight flight, my seat would not recline."
Pros: "Kind flight attendants"
Cons: "This was a tiny cramped plane and didnt have much comfort."
Cons: "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
Pros: "The crew was very nice"
Cons: "Having to go from one end of the airport to the other to get my luggage. I will never fly united again"
Cons: "My seat didn't recline, no free movies/TV."
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Cons: "El vuelo se atraso"
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
I like that the flight was on time. Enforcing the mask mandate could have been enforced better. The flight attendant should not have to beg passengers to keep their mask on their faces. I saw the flight attendant pleading with a passenger multiple times to put their make on their face. The passengers who violates the policy repeatedly should have have been detained upon. arrival and received a penalty for their repeated violation of the mandate. Otherwise it becomes a joke!
Spirit cancelled my flight from Detroit to Vegas. Getting a refund is seemingly impossible and my trip had to be cancelled. Didn’t get a chance to fly back from Vegas to Detroit because of this reason. Will not fly spirit again.
Cons: "Overall great experience. Thank you."
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Cons: "I understand that delays are part and parcel of the flying industry, but, who would update passengers? Had I not checked the flight status on google I would have never known. When we purchase tickets we do submit an email id, don't we? Then why is it so difficult to just send updates to that email. It was not until I subscribed to Spirit Airlines flight updates that I was issued updates that were late and outdated. For example: I got an email at 10:50PM that the flight take off was at 11:11PM instead of 11:56PM. I know it is imperative that passengers reach the airport atleast 2 hours before take off. But who would imagine/expect Spirit not to accommodate help when the TSA check to their terminal is closed."
Cons: "I payed extra for a big seat up front by the window and when I boarded the plane A young woman was sitting in my seat with 2 german shephards by her seat asking if I wouldn't mind switching to the ailse seat to allow her dogs more room. Being polite I went along with it but was annoyed the whole flight. her dogs were spilling into my seat and had the pleasure of dog breath wofting up to my seat and a shephards head resting on my ankles half of my 5 hour flight. Noone on the crew seemed to think this was out of the ordinary however. Will be avoiding spirit from now on. Not paying an extra $100 dollars for that kind of situation."
Pros: "Here's the thing... With Spirit you know what you're getting. It has the least leg-room of any airline in North America and virtually no services. If you're bringing a bag of any kind you may be better off traveling with a competing airline. There won't be complimentary snacks or beverages and there won't be in flight entertainment. Make sure you bring your own, and be sure you know how long you can be comfortable on a flight that feels more like a long distance bus than an airline. That said, if you can get away with what you can carry in a small backpack and you aren't bothered by the possibility of cancellations or delays then nothing beats the price of a Spirit flight. The flight attendants and other staff are consistently friendly and helpful, and improvements have been made in their on-time record. Spirit is low cost, low frills. You get what you pay for, and if all you're paying for is transportation this is a good option."
Pros: "Good for the price of the round-trip ticket."
Cons: "The cost of the carry-on is more then the check-in for baggage. The Ticket Service Agent at Myrtle Beach Airport - John Griffith was very rude and had an attitude. We didn't know we were standing in the wrong line, he didn't want to accept our baggage. Was going to take the 2 others who had came after us, but the lady had said to take us first. Then he told me not to give him an attitude. When he gave us a really dirty look about it. He acted like he didn't want to be there and we were bothering him, he was very irritated. I have never in my years of flying, had anyone every do that to me. I give his service a "F", he failed to meet all of his requirements: professionalism, respect, misreprensenting Myrtle Beach, Spirit Airlines and his duties of his job. He needs to be retrained or find another job!!"
Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."
Cons: "I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline"
Pros: "The crew was professional and positive."
Cons: "The pilot was helpful in communicating most of the issues but didn't follow up with explanations for all of the issues. I did hear him provide further info in the terminal. That info would have been better if it was heard by all of the passengers. The issues were out of Spirit Air's control. The gate/desk staff could have avoided many problems if they gave an announcement. Instead they had to repeat the same message to most of the passengers trying to find out next steps or a resolution. The line would have been cut by 90%. My biggest issue was all of the extra costs that weren't communicated by Kayak. After incurring multiple extra costs I am NOW aware of the rules."
Pros: "There was nothing to like."
Cons: "They delayed our flight twice, then ultimately cancelled the flight. Problem is, we drove 9 hours from Salt Lake City to Denver in order to get these cheap flights. We were headed to visit family and had things scheduled for the next day, including tickets to a baseball game. They told us we had to wait 24 hours for their next flight out, and by this point we weren't sure that flight wouldn't be cancelled as well. They said it was due to "weather" and "air traffic congestion", yet literally every other airline still flew their planes out of Denver that night. It basically translates into: "Here at Spirit we're the lowest on the totem pole." and better yet their customer service was so horrible they could not care less about their customers. We then read thousands of negative reviews about this airline and their frequent cancellations, horrible customer service, etc. and wondered how in the world we allowed ourselves to book tickets with this world-class organization. So now we're stuck in Denver with nowhere to stay. We ended up feeling more comfortable booking tickets with a legitimate airliner for the following morning, and had to get a hotel for the night. Then since we arrived to our destination at a different time than planned our family was no longer able to pick us up and we had to spend $70 on a cab. In the long run it ended up costing us a few hundred more dollars to get to our destination so that we could still do the things we'd had planned. Oh also, they didn't even call us or anything about the cancellation. One of us just happened to check our email and we noticed the flight cancellation. So that's great. And the cherry on top was when we called to get a bloody refund they shorted us $20. So my $20 is now floating around in Spirit cyberspace along with my dignity and sanity. If I could give these guys less than one star I would."
Pros: "Enough storage space on board for the carry on bin."
Cons: "Unfortunately, Spirit Airlines has demonstrated a very high level of unprofessionalism delaying its passengers, not only for this flight but for the past few months, which seems from the news, and it has become a trend in their behavior. I am a graduate from Eastern Michigan University College of Aviation, and I am ashamed to say how some companies have become a disgrace because of the conduct that they are setting in the industry by portraying this behavior. Very poor. Nothing is more valuable than time that gets wasted without reasonable cause. I remember a great quote once when I worked in the auto industry that says " It is easy to loose a customer, but its ten times harder if not impossible to win that customer back.""
Pros: "Landing safely."
Cons: "I booked a flight for Friday night red-eye just for it to be delayed by 2 hours & eventually canceled. Due to this cancellation I missed my brothers graduation ceremony that was scheduled for the next day. When I first called they told me the next available flight was in three days. I spoke to someone else who then told me 24 hours was the earliest flight. I took that with no type of credit offered for my major inconvenience. The re-scheduled flight was also delayed by 2.5 hours the following day. Needless to say, I will NEVER be flying spirit again."
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Cons: "I had to pay more to check my luggage than I did for my ticket. I've never been in a flight where I had to pay for my Cary on. $59...not even like a standard $25 for 1 check luggage. The. I had to pay another $59 for my checked luggage. Also standard weight is 50 lbs. my suitcase was 54. I could've move things around however spirits weight was 40 lbs. so I got to pay $55 for over weight. I am so distraught because I was excited to check out Spirit but knowing what is standard for other airlines at no point did I receive any information on any of these charges previous. I also had to weight in line for 40 mins. Have never been to a gate that stopped accepting luggage 45 mins. Prior. And I would've checked 45 mins. Prior had they only had 2 people checking in and on em dealing with a patron for 15 mins. Before finally get another person to start checking people in. The flight was so cold that my face was freezing and I think I'll stop there. My disappointment is at an all time low. Only bonus was being switch to a new flight that left 30 minutes later. Also your app doesn't work properly. When it asks me to pick how I rate... there are no words that show up when the pop up with five choices pops up."
Pros: "That the flight was over and I was done flying with spirit."
Cons: "Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky."
Pros: "The only thing I liked was getting off that plane."
Cons: "Flight was delayed for THREE hours. They sat me in the very back row by the wall, where there's no window. I was literally sitting in the corner. The flight attendant was a funny gay guy who spent more time flirting with a passenger on the plane than anything else. He made it apparent he didn't wanna be bothered by anyone else. The flight was extremely turbulent the entire way. Which made it hard to even nap after boarding 3 hours late. I couldn't look out a window...I couldn't nap...I couldn't read because of the turbulence...literally the only thing I could do was stare at the seat in front of me for 2+ hours. They didn't even offer complimentary snacks or beverages, we had to pay to eat or drink. SHITTY AND UNCOMFORTABLE! But at least nobody dragged me off the plane, so that's a plus."
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Cons: "I traveled with my daughter her husband and my grandson. We loaded a recently purchased holdup stroller at the entry door with a cup holder and when we got it in Detroit (which was better than their arrival in Tampa as the stroller did NOT arrive until later that night as it was lost somehow) it was missing. My daughter went to the lost luggage service counter and asked if they could find it, and was told that WE should have known to remove it and if they wanted to purchase it and send the receipt they would reimburse. No one informed us of removing it at the door, we were told to board and leave it. Replacing only the cupholder will be extremely difficult. So this made me very disappointed as a customer."
Pros: "absolutely nothing"
Cons: "Spirit is the worst airline in the world. I've never been so dissatisfied with service - except for the last time I flew spirit. The flight was delayed from 10:20 to 11:45. I had checked in the previous day - and printed by boarding pass - so I arrived at the ticketing counter at 10:20 - seeing as how the flight was delayed till 11:45. They refused to take my bag, which I had paid for - and refused to refund me for the USD 45 I paid for checked baggage. The woman at ticketing was stone faced and so cold. She was downright awful to the other woman ahead of me in line. I had my daughter come back and pick up my bag so that I could board the flight - as the ticketing agent said that I could board, just not my bag. The flight didn't end up taking off until 12:15 PM. It was a nightmare. It's ridiculous that the seats don't recline. I suppose you get what you pay for... but the level that Spirit takes it to is just insulting. I told my daughter I will never fly again if I have to fly Spirit."
Cons: "We checked in at the kiosk and then got in the baggage drop line and it was an hour long. Fortunately we were two hours ahead of schedule so we made our flight no problem. The poor couple in front of us missed their flight and was told that it was their fault by the front desk. The front desk person said that they had called for their flight and they should've responded. I can tell you that no one ever mentioned any flight. It wasn't like the line was to check in, it was only to drop the bags and it took forever. Very poor service and I feel so sorry for the people that we're headed to Texas and Missed their 7 o'clock flight. I find it also misadvertisement that we paid $49 for the flight one way and then had to pay $55 for the carry-on. Really the flight was for $104. Next time I will check for all and any options instead of Spirit and be willing to pay more money To go with another airline."
Pros: "Since minute one my husband and I felt the Racism. He aproched to the bording counter little after Carla (Afro-American lady) announced the cost of extra bags per customer. Just to confirm we understand clearly. Long story short, we paid $65.00 for an extra tiny hand bag, wait for our zone got called, watching people waliking into the bording check counter with more than one personal bag and HER sawing it and NOT saying absolutely NOTHING about it and letting them walked in without any inconvenience. Noticing that, our zone got called, walked into the line, my husband mentioned her about what he saw on others, SHE did NOTHING else beside ignored him."
Cons: "After years of hearing negative things about Spirit, I never could relate because my experiences had always been great. However, this last experience was the worst. I was on a 7 day cruise through Carnival that got delayed an entire day with docking to return home, due to heavy fog, and Spirit was not understanding nor did they accommodate me, and made me purchase a one-way flight back home after I had already purchased a round trip flight. The one-way flight was more than my round trip. This was a huge inconvenience. Other airlines honored the boats delay and let their customers fly back home with no extra charge."
Pros: "Flight on time."
Cons: "Flight attendant was so mean. I did not get a chance to ask who she is or her name was at that time . I was traveling with my family including my mother who is almost 80 years old and was seated farther away from me. I stood up to check on her as she was having shortness of breath when we boarded. I stood up 15 minutes after we took off although the seat belt sign was on to check on my mother, I knew I need to stay at my seat but I have to check on my mother. flight attendant was at the aisle getting food orders and was very rude told me to go back to my seat. It could have been better if she asked what's going on and why I need to stand . That's not my expectation of a flight attendant as she should be there to assist and provide support if needed. But she was very rude and directed me back to my seat without asking the reason of my action/ behavior but instead very rudely telling me to go back to my chair. She could have asked me if I need help. I believed she is also the flight attendant who was using the overhead mic to give instructions to the passengers. She is not fit to where she is at. I believed that there still a lot of people that were very disappointed at her . I hope nobody dies in the plane where she is at as her act of negligence,rudeness , discourteous is not acceptable."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Cons: "The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!"
Cons: "The website to pre-check bags and pick seats were deceitful. 1st they tell you one price online for a checked bag, then when you get there oh no bag is too heavy, we are not like other airlines that give you up to 50 pounds, so you have to pay an extra $30 ....after I paid online for a checked bag for $42-ONE WAY. So a whopping $72 later for a ONE WAY ride...costs more than my actual plane ticket! Then I asked if I would've left the desk and went on my phone and ordered a heavier bag price would it have been cheaper? oh yes it would have....seriously? and You didn't tell me that why? oh yeah cuz you are shady. 2 out of 5 stars for Spirit! the plane staff were very nice, but the flight wouldn't even give you a glass of water-nope had to pay for a full bottle-$3. I thought I was getting a deal and ended up paying what I would have if I went directily on their website to get full price for a plane that gave you free drinks and snacks and free checked bag. Frontier was soooooo much better!!"
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "Nothing. There was nothing good about this. The people at the desk did the best they could, but they work for a terrible company."
Cons: "It's bad enough that they canceled the flight (which ultimately went on to LV and then OAK) without any warning minutes before we were about to board. But then they refused to let us go on the first leg of the flight (to Detroit) by having already removed our bags from the plane without asking. Then, to top it all off, their next available flight was 2 days later! I'm out the money for cab fare, hotels, and the money I missed from having to take a day off of work to book a flight with another airline (United, you saved me, and also didn't charge money for a glass of water!). If Spirit wants to reimburse me for all that, it would definitely change my opinion of them, but I'm not holding my breath."
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Pros: "Not a single aspect of the experience."
Cons: "We arrived 2 hours ahead of departure for a domestic flight. They made us wait in an insane line out the door to check a bag. After 90 minutes in this line we began to plead with the staff telling them we were going to miss our flight. They literally could not have cared less. As we presumed, we missed our flight, along with at least 30 other people. They just didn't care. No effort was made to even pretend like they wanted to get us on our plane. It's not like we arrived late. I am just astounded at this experience. I bet 100+ families missed their flights this morning because Spirit lacked enough staff to adequately process their bag drop... and they simply didn't care. What a joke."
Cons: "Flight from Detroit to Philadelphia was cancelled the morning of the trip. Wait time to talk to a Kayak rep was 1 hr 20 min, then the Kayak rep that tried to help us was informed by Spirit that we had to talk with them directly. Then the wait time for Spirit rep was over an hour and their website function was down. When we finally reached the Spirit rep they informed us that they would not help us reschedule another flight to get to our destination, and our choices were to get a refund or fly out with them 2 days later. Neither of these choices were an option for us, so we had to purchase last minute tickets on our own for an outrageous price with another airline. Spirit said the hurricane/weather was the reason they cancelled the flight, but the weather was fine on our route and no other airline had trouble getting from Detroit to Philly. I have NEVER experienced an airline being completely unwilling to work with me during scheduling problems. This situation cost us a ton of money, and worse we missed a very important event. We were extremely disappointed to say the least and will most likely not consider flying with Spirit again."
Cons: "Passengers were not offered water - only beverages for sale. Crew turned on lights during the late evening flight to play a "customer appreciation week" trivia game (which prevented anyone from sleeping or resting), and then - very loudly - promoted a credit card. Seats do not recline at all. In addition to this unpleasant return flight, I had a disastrous experience getting to Denver in the first place - I had to book seats on a Southwest flight after Spirit closed our outbound flight from Detroit ridiculously early. Spirit makes it very difficult to check in online, and the Spirit counter at Detroit lacks adequate signage to direct passengers to check in at kiosks immediately upon arrival. We had a bag to check, so we simply got in line for the counter, when apparently we needed to check in immediately at a kiosk - when we reached the counter, our flight had been closed."
Pros: "The Pilot got us home safe and sound and quick..That was important"
Cons: "Now for the my feed back, Spirit airlines yes offers the best rate on some of your flights because both of your inbound and outbound flights were FULL so I would say 60% of your customers were happy, but not to offer your passengers a cup of water is crazy. You make lite of some of the things you do because of your low cost. but its about customer service. Seats don't recline? Why so that you can get more passengers on a plane, no entertainment, and half of a tray table. It sounds like its all about the money on your end of the business not about the customers.. Really its ridicules the cost for EVERYTHING! boarding pass, cut in line, seats that don't recline, oh and carry on bags.. I just think as a BIG CORPORATION you could do better for your customers. So hopefully you will take some of these things into consideration. I think about how your passengers feel. Top it all off had to wait exactly ONE HOUR TO RETRIEVE YOUR BAGS..."
Pros: "Good price"
Cons: "I have traveled many times on spirit. I use an electric power chair. The flight to Fort Lauderdale my chair was electrically disassembled and was not put back in the same condition that I gave it to the service attendance in. I was stranded for over an hour trying to get assistance to return my chair to a usable condition. Nobody should have disconnected the wiring on my chair without my notification and approval. On my return flight apparently your policy changed and the battery had to be completely removed and inserted into a completely separate box which when I arrive back in Detroit was not with my chair and again I had to wait additional time just get my battery back. Spirit has serious issues apparently now concerning disabled power chairs. And I will seriously consider flying other Airlines and blue of any cost savings due to the inconvenience and disruption as I was traveling alone.. my name is Glenn Buckmaster and I hope Spirit uses this critique to improve their service for the disabled"
Pros: "The flight crew on the plane were very professional."
Cons: "The flight was delayed 5+ hours. The staff in the gate at the Atlanta airport were not trained well in how to handle situations like this. It took a very angry, frustrated group of customers venting to get them to try to get better updates than just reciting the time delay. We were to have left at 5:35, essentially dinner time. They didn't offer food vouchers or coffee/water, nothing until their PAYING CUSTOMERS became irate at the lack of information. After 3+ hours, they finally had people wait in line and they handed out 14.00 food vouchers, which was a pathetic response to the issue."
Cons: "The $30 up charge and no cash policy was obnoxious and exceptionally inconvenient. It cost me $47 to check 1 bag. I had to put money on a pay card. The pay card itself cost $5 which caused me to have to out $60 on the card to cover the cost of 1 bag. On top of that, the machine took my money only to tell me that it was out of cards. It turned into a bit of a wild goose chase. The people at the spirit counter took care of it but ended up giving me a blank card after it was all said and done and lost out of my $8 in change."
Cons: "Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!"
Pros: "It was a short flight that got me to my destination."
Cons: "Outrageous fees for stupid things ($55 for a carry-on bag, really??) In the end, I don't believe I saved any money taking this supposedly budget airline, and it was a far worse experience than if I had just taken United. The website didn't work when I tried to check in, and the people at the check-in counter were rude and unhelpful. The boarding crew didn't bother to make any announcements when our flight was a half hour late. It took well over an hour for us to get our bags once we landed, and Spirit's baggage customer service people yelled at us for asking about the status of our bags. They say you get what you pay for, but I ended up paying a lot and getting nothing for it. Won't be taking Spirit again."
Pros: "The staff for the most part was friendly."
Cons: "I am so upset by my trip with Spirit. This was my first time flying with them and I will NEVER do it again. I rather drive my 12 hour trip. They hit me with a $52 fee at check in to take a carry-on and the first lady I spoke with said it was my fault for not booking with them and checking their policies and that's what I get for booking with a 3rd party. Also, she told me that most people don't fly with carry-on's just a bookbag or purse - which looking around was obviously not true. The whole line of people was outraged at this new policy. Since I only had cash on me for my trip I had to pay and extra $5 to get it onto a visa gift card because they don't take cash. On the plane they argued with the woman behind me that they couldn't even give her water without charging her like $4. Nothing is free. Nothing is comfortable. No entertainment - not even radio to plug your headphones into. They told me if I booked my carry-on online it would only be $25 instead of $57. So I tried to do so about 5 times while on my trip and it kept saying they would send me a confirmation to set up my account. Which never came. I followed all instructions and I tried different emails to make sure that wasn't the problem. I ended up leaving my carry-on with my parents and shoving everything I could into a large purse. in the end flying with Spirit was MORE EXPENSIVE than the other airlines I looked into. I wish I could go back and not learn that painful lesson. Thank you Kayak for the ease of booking my flight."
Pros: "There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers"
Cons: "In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had."
Pros: "Really??? I guess I liked the fact that we arrived safely but that is it."
Cons: "EVERYTHING!! This airline has done everything wrong in an attempt to cut costs. The flights were very cramped. The seats were extremely uncomfortable. There were flight attendants but really no reason as there were no services they provided. There were extra hidden fees for everything from selecting your seat to printing your boarding pass (apparently this costs the airline $10 per boarding pass). The flights didn't arrive on time, we were waiting nearly an hour for our checked baggage which we were coerced into purchasing due to the limited size available for carryon (i.e.a small purse or brief case). I will NEVER spend another dime with this company and highly suggest you consider all other options before selecting this airline."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Cons: "I don't like how Spirit Airlines like to penny pinch every customer until your "great deal" on your ticket goes from a good deal to at par with other major airlines and sometimes a bad deal compared to major carriers. Spirit charges you for everything, including water. They don't offer any free snacks, even on lengthy cross country flights. They charge you for all carry on and checked bags. Checked bags will be considered overweight if it's over 40 pounds which is 10 pounds less than most airlines."
Pros: "Direct/Nonstop Flight from DTW is a plus. Low price for the most basic transportation. Cabin crew courtesy was acceptable but it's not hard to detect that they're not the happiest folks in the air these days."
Cons: "What can I say about the "Greyhound of the Skies"? These have to be the most uncomfortable seats in the airline industry, both in terms of cushioning as well as width and the inability to recline even slightly. There arent even seat pockets for the safety brochure...just a flimsy bungee cord. While I don't really have an issue with no beverages/snacks provided (I'm content to bring my own), I wish Spirit would knock off the low ball price game with everything being a cash grab including asking me to pony an extra couple of bucks so you can "green up" through the use of more environmentally friendly supplies (I don't know why...you ding people $10 for a boarding pass, and you on board refreshments are pay as you go). Crews seem to be stressed out whenever I fly....I guess instead of paying them more than their DEAD LAST payscale ranking indicate, the $ you make are passing them by on the way to the corporate board room and executive suite. SWA (and others) manage to have very successful low cost business models without reaching in my pockets at every turn. Given the choice...even if its a little more...i won't be flying on Spirit. Front office....get a clue and read the reviews, lest your aircraft find themselves parked in the desert somewhere alongside all the other carriers that went belly up. End of rant"
Pros: "that it was a straight flight, the staff was courteous"
Cons: "When we got there an hour early they had closed the flight so we could not get our boarding pass. Had to pay extra money to get on next flight. Seats are too small, so uncomfortable. Make you pay extra money for a seat. No snacks or beverage is ridiculous, not even water on an almost three hour flight and after waiting to board the plane. The bag fee was the highest I have ever seen Do not ever plane to fly Spirit anymore if I can help it. Ended up paying more than we would have with another carrier after all of the extra fees and less service comfort."
Pros: "The customer service when I needed to change my flight date was excellent. The women that helped me were top notch."
Cons: "I was not aware that they were going to charge extra for EVERYTHING. Where other airlines give you (at the very least) free water, sometimes soda and a small snack, Spirit wanted $3 for a small bottle of water! $4 for a muffin?! Good grief! I get it, airlines up-charge you for everything, but I was not aware ahead of time that I'd be spending MORE money on top of the fare. They were not upfront about this, at all. Also - adding an extra fee just to pick your seat a few minutes early is ludicrous. Anywhere from $11-99 just so you can make sure you have a seat you want (depending on location)! And that's not choosing the seat when you purchase your ticket, that's choosing your seat the day of the flight, once you're at the airport or stressing over making sure you get to the airport the day of, on time. Yay, more stress, just what I wanted to start my vacation with! Speaking of seats - THEY DON'T RECLINE! The comfort level while sitting on 4 and 5 hour flights was next to none (I can't imagine the flights longer than that...I'd have lost my mind). You're sitting nearly straight up on an overnight flight - be sure to bring extra pillows, cause you're gonna want to pile them up in your lap just to try to get a little bit of a nap. I get that you won't get the most comfy sleep when you're on a plane, but I'm gonna need a chiro visit just to get this kink out of my neck. :( To top it all off, not every seat has a tray table. If you're "lucky" enough (or pay...) to get to have a few inches of extra foot room from sitting behind one of the only 4 reclining seats on the plane (the $99 seats), you'll be holding anything you want to drink or eat in your lap. Sucks for you, but you don't get a tray table! This was my first flight with Spirit, because I liked the idea of spending $100 less than the rest of my usual airline. But, I think it's pretty obvious at this point, I will do everything I can to avoid flying with Spirit in the future. TL;DR Hidden costs for EVERYTHING! Seats, water, peanuts....ridiculous. Comfort level is next to none. If I have a choice, I will avoid flying with Spirit again."