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Pros: "food"

Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."

Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."

Cons: "Delays both in DETROIT and a huge delay in Shanghai."

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."

Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Cons: "Delayed"

Pros: "Friendly staff. Comfortable seats"

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Pros: "Very short flight. Not much to say"
Cons: "Not much to say"

Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"

Pros: "Nothing"
Cons: "Everything fuckin sucks"

Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."

Pros: "on time, clean, prompt. no problem."

Pros: "NONE"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."

Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Cons: "paying extra for leg room and checked bags"

Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"

Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Cons: "turbulance"

Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."

Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."

Cons: "For some reason I had to get my seat at the gate and waste extra time for it"

Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."

Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."

Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"

Pros: "Window seat"
Cons: "-"

Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."

Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."

Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"

Cons: "Flight was late arriving to George Town due to mechanical trouble. when it did arrive and we got boarded there was another 15 minute delay for more mechanical trouble. There were no meals available for purchase on the plane as they had only stocked the flight for one leg of the trip and not the return leg. We were told at check in that we would have to pick our bags up in Detroit before getting on our connection to Toronto. In fact they were actually checked through. Due to the delays we missed our connection in Detroit. The Delta Agent was rude and did not want to give us a hotel voucher. She also said the next flight she could book us in was 24hrs later. She was unwilling to book us on an earlier flight with a different carrier. After we got her supervisor involved we were given a hotel and booked on an early flight the next day. I would not fly Delta again if I had the choice."

Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."

Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."

Pros: "Very friendly and curtious crew made the flight very pleasant"

Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."

Pros: "It was cancelled"

Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."

Pros: "Arrived safely Last minute upgrade to first class because people decided not to go due to long delay"
Cons: "4+ hour delay Mechanical issue Sent a different plane but not quick on the turnaround and no staff upon arrival to operate jetbridge"

Pros: "The staff was awesome throughout the entire experience."
Cons: "Some of the carry on people try to bring on board is way too big"

Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."

Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"

Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."

Pros: "The flight was on time"
Cons: "Tiny bathrooms"

Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"

Pros: "Nothing"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"

Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."

Cons: "Getting baggage took an hour"

Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."

Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"

Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"

Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."

Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."

Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."

Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."

Cons: "Plane had no Per-seat entertainment system."

Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."

Pros: "Biscoff!"
Cons: "lack of ent. options"

Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."

Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"

Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."

Pros: "The crew is good"

Cons: "Old plane, no entertainment"

Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."

Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."

Pros: "Good crew."
Cons: "The plane was delayed for two hours!"

Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."

Cons: "Each flight delayed at least an hour"

Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"

Cons: "no food"

Pros: "Everything was great. Slept the entire flight."

Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."

Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."

Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."

Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."

Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"

Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."

Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."

Pros: "Nothing"
Cons: "We sat on the runway for more than an hour."

Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"

Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"

Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"

Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."

Pros: "I liked that the seats seemed roomier. The crew was very polite and professional. The baggagr allowance seemed generous compared to other airlines (Frontier)"
Cons: "I didnt get any of the benefits that are supposed to come with the American Airlines credit card. I never have."

Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."

Pros: "The ease of boarding"
Cons: "Na"

Cons: "Delay, seats very uncomfortable"

Cons: "The lady at the ticket counter was very rude and not helpful at all. Never flown American before. We're told to get our seats at the counter. She was very unhelpful!!"

Pros: "Liked how on time the flights were."
Cons: "Nothing to complain about."

Pros: "i am missing all my clothes and I have another person things in my suitcase."

Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."

Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."

Pros: "Whole flight"
Cons: "Everything it was great"

Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"

Pros: "The check in Gal was great."
Cons: "Everything else."

Pros: "Price, knee room"
Cons: "Separate pricing for carry -on luggage, playing games with seat availability"

Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."

Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."

Pros: "Flight attendants weren't very friendly"
Cons: "Drink service moved to fast"

Pros: "Adequate - got us there safely"
Cons: "Not even a coke"

Pros: "Crew were friendly and professional."
Cons: "Uncomfortable plane/seats. 1 hour delay in boarding then another 1/2 hour delay waiting for luggage to be loaded. 3/4 hour wait to check luggage. Cheap fare equals poor service."

Pros: "Arriving early"
Cons: "Haven't to pay a fee for my actual seat and checked bags. Seems very excessive."

Pros: "The flight attendants"
Cons: "The screaming kids and babies"

Pros: "The price was great. The crew were very friendly and nice. It was very easy to check in."
Cons: "It was a little smaller plane than I am used to, but nobody was sitting next to me so it worked out."

Pros: "Flight left on time and great customer service ."

Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."

Cons: "Pathetic seats Don't even get complimentary drinks"

Pros: "Roomy seat"
Cons: "Seat didn't recline. Didn't even offer a glass pf water, come on !!!"

Pros: "Ditto"
Cons: "Ditto"

Pros: "The crew and attendants, service, promptness, seating space. Modt pleasurable experience. Thank you, Norine"

Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."

Pros: "The animals on the tail of the planes."
Cons: "Misplaced luggage going to Detroit and retiring back to Denver. Waited 1 1\2 hours to locate. Caused a lot of problems."

Pros: "Customer Service, Pilots and Flight Attendants were fantastic!"
Cons: "The seats are extremely uncomfortable!!!"

Pros: "Efficient and quick. Got us in 30 minutes early"
Cons: "Small tray tables"

Cons: "rough landing"

Pros: "Frontier Airlines were a pleasant change from Spirit Airlines if only from the point that there were no delays."
Cons: "I can't think of a single thing other than the seat prices and the luggage charges are more than Spirit, however, the weight maximums are more than Spirit allow and that was pleasing."

Pros: "Flight attendants were friendly. Flight was on time leaving and landed early. I was hesitant to book with Frontier after reading reviews but I was very happy with my flight."
Cons: "Seats are okay for a shorter flight but not comfortable enough for a longer flight."

Cons: "Worst seats I've ever been on."

Cons: "Excessive baggage fees"

Pros: "The flights left in time and actually arrived early. The crew was nice. It was a great experience."

Pros: "Left right on time & arrived early."
Cons: "Paying $45.00 for a carry-on ... "stinks". Fold down table is too small. Unable to adjust seat made for an uncomfortable 2 1/2 hours. I'm flying back to Fort Myers on Tuesday (2-16-16). Can you give me a "free" carry-on? Don (248) 798-6660"

Cons: "Baggage did not arrive due to weight limitations which in my opinion is due to too many seats crammed onto the plane. My 89/91 year old parents first class seats were possibly a few inches wider and still 3 seats across...that's a rip off. No TSA - pre check. Limited staff for check in with long lines. Also, only 2 check-in kiosks with only one working and no assistant to help speed along the process. I witnessed one man who spent approximately ten minutes trying to print his boarding pass. Cheap tickets which result in getting what you pay for."

Pros: "The plane was clean and the attendants were professional as well as funny in their presentation. There was adequate leg room and the cabin conditions were good (ie lighting and temperature). It was overall a good flight! The flight was on time leaving and arrived 40 minutes early, quite a surprise, maybe a tail wind."
Cons: "I know the flight , for me, was a great price, but a small drink of either water or pop would have been appreciated."

Cons: "Frontier NEEDS TSA Pre-Check!!"

Pros: "Newer plane, more leg room than usual with slimmer depth seat design"
Cons: "New tray design too small"

Pros: "Nothing"
Cons: "Check in line took over an hour and almost caused us and several other passengers to miss our flights. Seats are cramped and uncomfortable. Hidden fees are worse than any other airline. Initial tickets are cheap but eventually cost as much as any other airline, I will remember this in the future and avoid booking with Frontier whenever possible."

Pros: "Left on time, arrived early, smooth flight, good landing , excellent price"
Cons: "Smaller seating"

Pros: "Not much except for the fare"
Cons: "My husband has had two back surgeries within 3 months and has trouble walking. NO ONE would help us with a wheelchair. Kept saying they were too busy. We had to walk and and were almost the last to board due to the time it took him to get there. It was terrible service and those who saw him and turned us down should be ashamed."

Pros: "The airline boards early so you can leave as soon as possible. Nice clean planes. Friendly staff"

Cons: "Horrible turbulence the worst I have ever experienced"

Pros: "Frontier was wonderful again. On time, great service, great price!"

Pros: "Friendly service"
Cons: "It was all good :-)"

Pros: "Pilot did good job and enjoyed the flight"

Cons: "Flights were cancelled due to ice in Detroit which is understandable, but Frontier couldn't rebook my flight until three days later! I am much wiser now as I realize that only one flight per day in and out of Detroit can really have a negative impact on one's travel schedule. The money I spent over those 3 days far exceeded the ticket price of other carriers."

Pros: "on Time."
Cons: "Check in by computer 24 hours in advance did not work. The guy in front of me at the check in line had the same problem."

Pros: "Staff and flight were just fine. Those seats? They're horrible and uncomfortable. Greyhound bus seats would be more comfortable ."

Pros: "Seats are like sitting in a folding chair it was miserable on a 3.5 hour flighr"

Pros: "I was shocked to find out we had to pay an extra $16 per seat and $35 per checked bag after booking the flight. Between kayak and Frontier, they have mastered de-bundling and "the bait and switch" concepts. They got us this time....not good for building customer loyalty. So long kayak and Frontier."

Pros: "Cheap and everything was fine"
Cons: "Make sure you don't bring carry on items and then get charged!"

Cons: "Too many extra charges, reminded me of Spirit Airlines, which I no longer fly for the same reason. And there was little to no space around my seat - the seatbacks do not recline, the tray table is a small shelf. I was not comfortable for nearly 3 hours. :("

Pros: "The Spirit people are nice. It would be better if they were competent."
Cons: "Once the flight was 45 minutes late taking off, a series of poorly-executed rebookings led to a 7-hour delay. Spirit acted like massive problems were par for the course."

Pros: "Captain announcements both friendly and professional"
Cons: "Obnoxious charging for everything. Not even TAP water offered for free, which is "over the line.""

Pros: "Spirit Airlines fools folks with low fares and then gouges wallets with baggage fees. I was disappointed with the SA representative at LGA who was rude and inflexible when I realized that I had not printed out my boarding pass. He made me go to the back of the line after waiting through a long, pre-holiday check in line. Enforcing the rules is one thing, but he was rude and unkind. Flight was left/arrived on time."

Pros: "Left on time, arrived on time. Crew was friendly and efficient."
Cons: "N/A"

Pros: "On time arrival"
Cons: "No refreshments offered"

Cons: "It is ridiculous that you even have to purchase water. There is not entertainment."

Cons: "Lost luggage, awful service. Extra hidden fees"

Pros: "I selected random seating and got the 2nd row. Lots of leg room but the sides of the seat were quit constricting"
Cons: "The lga terminal is terrible, a.c was extremely poor, not enough seating, food options are terrible, and communication from the actual gate was worse. It's tucked away in the corner and there wasn't enough seating so I had to sit in another section therefore I could never hear any announcements, even though I gather there weren't many made even with an hour plus delay. Also, I am 6 months pregnant and travel quit a bit for work. It amazes me how flight attendants do not offer to assist with putting up my luggage. I never willingly chose spirit as my airline, I will do anything in my power to fly another but it just so happens this week was drastically cheaper so I had to select your airline and I am definitely not willing to do so again"

Pros: "that I eventually got to my destination"
Cons: "Everything else"

Cons: "I had a 2 way ticket and they cancelled the flight the way back just a couple of hours before it was to depart, so I called to get my self on to another flight and all they could get me on to was a flight a day and half later!!"

Pros: "nothing"
Cons: "I received a confirmation email that the flight was on time 3 hours before it was scheduled, so I left my house for the airport. Upon check-in I was notified the flight was cancelled. I asked to be put on the next flight to my destination, but Spirit advised there was not another flight until 6:30 pm that night. My original flight was scheduled for 8:30am. I also asked if there were other airlines they could book me on, and the Spirit representative said no, they could not put me on another airline. Additionally, my American Airlines return flight had to be cancelled since I was not going to make it. It was already too late to cancel that flight unless I wanted to pay a $200 dollar fee. All in all, a net loss of about $900 due to the nonrefundable return flight, cabs booked to and from the airport, and the nonrefundable hotel- since the cancellation was so last minute. Terrible experience."

Pros: "Clean cabin , friendly crew. No nonsense . Very personable pilot"
Cons: "Boarding area in airport untidy and unclean"

Cons: "I took a day off work and woke up at 5am to get to the airport early for my 8:30am flight to MI to visit my 85 year old father while my mother is out of town. My flight was cancelled because the pilots didn't show up, according to the woman at the desk. I was given the option to get a flight the next day, a refund, or a flight on another airline. I do appreciate being put on Jet Blue so that I could arrive the day intended. Only problem is, I was put on a flight from NY to FL to MI with a 4.5 hour layover adding 10 hours onto my original itinerary. She told me that was my best option. I was fine with that, but immediately after I stepped away from the desk I heard other people had been put on direct flights that would've only added a few hours onto my travel time rather then 12. I was told I had to go to the back of the line, which would've taken at least three hours to get through, and that they probably couldn't make any changes anyway. My flight back home was only an hour and fifteen minutes, but there was a 30 minute delay. I will never fly with Spirit again. FYI, I had called their phone number and after going back and forth before the operator finally said she couldn't do anything, they tried to get me to sign up for MasterCard. I had to say no three times."

Pros: "I liked the boarding routine which divided us up into "zones" randomly - much more efficient boarding."
Cons: "Water cost $3 on the plane!!! HUGE baggage fees - over $50 for a checked bag!"

Cons: "After playing the game and being overcharged for a carry-on (paid for something I was allowed) and having to pay more for a real seat the flight was delayed multiple times and I had to book on another airline (and pay the premium) to get to Detroit. Then it took them 30 minutes to round up my bag making me almost miss the other flight. I won't fly Spirit again"

Pros: "Nothing"
Cons: "My flight was cancelled and no alternatives were given. The experience was terrible ad staff was not helpful."

Pros: "Staff"
Cons: "24 hours late to my destination"

Cons: "I will try to never fly Spirit again"

Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."

Pros: "Price of ticketmultiple"
Cons: "Multiple delays"

Pros: "No delays on flights going and coming. Flights were on time ...even though the east coast was hit hard with snow..."
Cons: "My luggage came back with what appears to be a cigarette burn in it. I went to Spirit service to inquire and the lights were on but the door was locked. I told security next door. I have photos and would like a follow up to replace/repair damage to my luggage."

Cons: "Cancelled flight home two hours before take off. Truly the worst airline. I was charged $10 to print my boarding pass. No online support. I could go on."

Pros: "Only thing i can say good about my over all flight was the fact that we arrived earlier than planned. The Pilot did his job correctly. The seevice in the check in was also very well mannered."
Cons: "I understand each airline has their own policies and rules, but if i plan on flying with you guys i ask for some type of sympathy. I got to the airport at 8:00am my flight being at 8:30. I wasnt allowed in due to the fact i did not print my boarding ticket at home. I find it outrageous that i had to spend the complete day at the airport waiting until the next possible flight. Its just a wrong way of going about the complete situation. Its a very successful way to loose important valued customers. Personally makes me not want to fly with Spirit again."

Pros: "Laguardia is a tough airport. The gate area is among the worst I've seen in my travels. I did like the way the gate attendants had designated aisles for Zone 1 - 4, it made it simpler and more quick to board."

Pros: "The only thing I liked was that I made it safely to my destination."
Cons: "Didn't like the flight attendants, the ticket counter personal. They were very unprofessional and rude to not only myself but other patrons."

Pros: "I arrived."
Cons: "All other things"

Pros: "I slept the whole time. So just being able to relax through it."

Pros: "The attendants on board were kind and considerate. They were extremely welcoming on the flight going to my destination."
Cons: "My flight was cancelled. Unfortunately, I was informed later than I expected, and speaking with a representative was not a supportive experience."

Pros: "The crew were all very friendly. The plane was extremely clean. The flight went smoothly without delay. I always travel light, so no bag fees to complain about."
Cons: "It would be nice if the seats had a bit more padding and head rests for napping. It really is like being on a bus that flies. No real complaints though."

Pros: "Absolutely nothing."
Cons: "Showed up to the airport an two hours early for an international flight. Tried to check in the day before online but their website said I needed to see a representative at the check in counter. There i waited for 35 mins while they tried to sort out my issue. After keeping me, I asked if there was any way to expedite my security procedures and they said there was no possible way of doing that. Being Christmas Eve and a very busy airport, I proceeded to wait in the security line for 25+ minutes. By the time I had finally made it through and to my gate, my flight had already left the gate 10 minutes ahead of time. After missing my flight on Christmas Eve, they made little attempt to help me, telling me the next availability flight wasn't until three days later. By this point I found another flight which I had to pay for out of pocket, and I asked Spirit Airlines for a refund on the ticket for the flight that THEY made me miss because of time consuming unnecessary prodedures, and they refused to do so. Luckily I was able to find another flight on a DIFFERENT airline to get to my destination. But it ended up costing me a fortune. Spirit airlines is the worst airline ever. So unhelpful and unfriendly. It seems almost as if they set me up to miss my flight under these circumstances. Never fly with them."

Cons: "Spirit sucks. It's a trap. They destroyed my suit case and it took almost an hour and half for the bags to come out at all."

Cons: "worst customer service"

Cons: "The flight was delayed by two hours. Upon landing they had an issue opening the doors which took another 30 minutes. Considering they couldn't open the door one would think they could get the bags out and however, that was wishful thinking. We waited for our bags another 40 minutes. The crew did a fair job but, didn't seem committed to performing an excellent client experience."

Cons: "Unexpectedly had to pay for my carry on. Flight was 3 hours delayed and when we landed the plane moved away from the jetway and ripped off. Completely unsafe and took 45 minutes before we could get off the plane."

Pros: "crew had a sense of humor with all the problems."
Cons: "delays after delays, and even after landing we sat in the airplane for 30 minutes because the door was broken..."

Cons: "It's always shocking HOW MUCH you pay for so little on these flights - for a 1.5 hour $500 flight, I would basically expect first class, but with spirit you don't even get a free coke. Had to pay an extra almost $50 EACH WAY for bring a bag with me. They're whole slogan is getting rid of frills to make flights cheaper- so make them CHEAPER!"

Pros: "flight attendants did not talk very much."
Cons: "seats are too close"

Pros: "$55 to carry on or check a bag is obnoxious. Don't fall for buying a seat either. The crew was grumpy and everyone on the flight seemed miserable. Worst airline experience I have had in a long time."

Cons: "Delayed 3 times, hidden fees, delayed 45 minutes bags at carousel"

Pros: "good flight, no sudden changes, no delays, got there on time and safe!"
Cons: "lots of hidden costs with spirit."

Cons: "My bag was 2 inches over the limit and I had to pay 100 dollars. Since they have different standards then every other airline, the should advertise better their carry on requirements. It felt like they were price gouging us. I will never fly spirit again because I felt decieved"

Cons: "HORRIBLE CUSTOMER SERVICE: ALL of the personnel we dealt with (from check-in, to security, to gate, to the crew) were rude and even aggressive. I've never felt such a lack of respect for customers from any airline, ever."

Cons: "Luggage fees was expansive"

Pros: "The crew was friendly despite having to deal with upset customers who lost their seats"
Cons: "On our flight out the connection flight got downgraded to a small plane and many people lost their seats. We thankfully didn't but it was still upsetting that many people did. On our flight home the flight got delayed and so we were going to miss our connection. They gave a insincere "sorry" and told us we wouldn't be able to fly till the next day. On top of that we had to pay 105 extra dollars in unexpected baggage fee's. We ended up canceling, getting a refund, and flying southwest."

Pros: "The flight was smooth and left on time. It was a short and comfortable flight."
Cons: "The nickel-and-dime-ing. Spirit charges $55 dollars to put a bag in the overhead compartment, $10 to choose a seat at check-in, $50 dollars to check a bag to out under the plane, there are advertisements in the cabin...the barrage of hidden or possible costs is extremely annoying and makes the experience just as expensive - or more expensive - than other airlines. I understand the reasons but I still wish it was all one price as it feels like traveling with a carnival."

Cons: "They charge for everything and the attendants weren't welcoming or friendly. I'd really like to fly Spirit again however the service wasn't ideal."

Pros: "I got to my destination safely"
Cons: "Spirit has so many hidden charges and you just walk away feeling conned. You have to pay for carry on bags, and a second time for your seats. What did I pay for the first time? Also it was the least leg room I have ever had on an airplane. I will never fly spirit again, EVER!"

Cons: "Spirit is, I guess, a necessary evil. It is a bait and switch operation that is the death of a 1,000 cuts. Fees for everything; boarding passes, luggage, etc."

Cons: "I'm 5'10" and I was uncomfortable! The seats are so close and cramped you have no doubt they squeeze in 30 more seats on a plane then other airlines. If you add up bag fees, lack of caring and not even free water!! You are NOT saving money people..... Sat on tarmac for over 45min because our gates full and one with broken down plane - really! Oh, and then wait over 15min for bags also. Landed early, but well over hour late once reached gate and bags..... Did anyone care, NO!! NEVER AGAIN!"

Cons: "Paying for carry on was twice as much as my actual ticket. And there were plenty of open seats but flight attendants wouldnt let anyone move to be more comfortable. Will never fly this airline again"