Daily cleaning, installation of cabin HEPA filters on flights from Akron to Africa
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."
Pros: "Amazing service. Incredible comfort."
Cons: "Every thing is good"
Pros: "Qatar is the BEST First Class airline in the world."
Cons: "Everything was amazing!"
Pros: "Crew amazing , cooperative"
Cons: "Doing great"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Cons: "As with all economy seating...it is cramped"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Cons: "Very uncomfortable seats in business class, almost no recline."
Pros: "Crew not as nice."
Cons: "More hospitable crew"
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Cons: "Everything thing is fine"
Pros: "As efficient as ever"
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "The food and flight staff were good"
Cons: "Same as above."
Pros: "Caring service, good pod seats on A350 and airy cabin."
Cons: "Internet bad"
Pros: "Food and service."
Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Cons: "They cancelled my trip"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Cons: "Seat not very good"
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Airport staff."
Cons: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Pros: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Cons: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Cons: "Food choices could be better."
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Cons: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Pros: "It's good to flight public transit long time I'm the food is really bad pouring food"
Pros: "The most amazing service, good food and great steward"
Pros: "Crew excellent"
Cons: "Need to invent seat u can lay flat in"
Pros: "Staff excellent"
Cons: "Seats that go flat so u can sleep on long flight"
Pros: "The seats were very comfortable"
Cons: "The entertainment"
Pros: "Everything except delay"
Cons: "Depart on time"
Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"
Pros: "Everything except the checking in process"
Pros: "Seat 16 B was great"
Pros: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Cons: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Pros: "I’m so grateful for all the movies"
Cons: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Pros: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Cons: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Pros: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Cons: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Cons: "Look like everybody to not know what they want to do"
Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"
Pros: "Everything worked."
Cons: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Pros: "Very well organized."
Cons: "Not Lufthansa but United."
Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"
Pros: "Good smooth flight, wine offered in economy. Crew wonderful"
Cons: "Fully booked, so a little crowded"
Pros: "Great service as always"
Cons: "Got a little hot in the cabin"
Pros: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Pros: "Excellent crew-seats were decent-not as good as Emirates., but doable. Seats from Frankfurt to Bengaluru in India were smaller than US domestic airlines-a feat thought unachieveable!!"
Cons: "Food was terrible-choice for dinner was Salmon or pasta with tomato sauce! Obviously picked the salmon which was sitting on a bed of soggy rice and a dinner roll that was so cold, I could cool my drink with! It was also hard enough to use for self-defense. The entertainment system was so bad, the kid behind me was punching the screen!! It took me 5 minutes to wait for the screen to respond and it was not much larger than my phone. Again, miss Emirates-this will be my last flight on Lufthansa!!!"
Cons: "They supposed to check the visa for Europe from the depart airport and they failed to do that .At last in Munich they examined it so hard and had to leave and go back to the depart."
Cons: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "The crew was excellent. Attentive and respectful of people (which did notified on the Lufthansa leaving US for Munich). The crew has a tough job at all hours of the day, but passengers as clients are just people cramped for 8 hrs and trying to enjoy their time as well,and this crew from Munich to US seemed to get that."
Cons: "The seats in economy are extremely close (front to back) for short people leg room is fine, for general height (5'4" women; 5' 10" men) and above it is unhealthy for a 6 -8 hr flight."
Pros: "I liked that the flight attendants were courteous and attentive."
Cons: "The entertainment system is a compkeyfailure and is unresponsive to touch screen. The entertainment feels like it was done to please everyone. In the process the selections are of limited interest. Movies are not interesting and often not available. If this entertainment were on the ground it would be a train wreck."
Cons: "Staff was rude"
Pros: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Pros: "Very organized"
Cons: "Vegetarian meal choice not offered"
Pros: "Everything except the entertainment"
Cons: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Pros: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Cons: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Pros: "Flight was on time, crew was helpful"
Cons: "Blasting speakers for announcements, should have served a quick drink"
Pros: "Very friendly. Overall very pleasant experience."
Cons: "The seats were not as comfortable as other airlines."
Pros: "Meals and service"
Cons: "Cramped seats"
Pros: "It was a very nice flight everyone was very polite and attentive"
Cons: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Pros: "Cleanliness of the plane, brand new plane, delicious food, real silverware, Plesant crew, love the entertainment"
Cons: "Chaos when getting in the plane. First come first serve which could lead to problems. Everyone wants to get in the plane at once"
Pros: "nothing very special but it was on time."
Cons: "It was ok"
Cons: "I almost lost my coincidence with the other flight"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "Boarding was efficient and on time."
Cons: "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
Pros: "The crew was nice and helpful, especially when my son was feeling sick after the landing. One of the crew members immediately got up and grabbed us a ginger ale and pretzels."
Cons: "Although we landed on time there wasn’t a gate for us to pull up to. So we had to wait on the runway for an hour before being able to pull up to an available gate."
Cons: "Will Never fly amercan air line"
Pros: "I guess some of the senior crew that now do international flights don’t care much about their attitude. Some were very pleasant others looked like they were not happy to be there."
Cons: "Stewardess’s not stewards could at least act like their enjoying their job."
Pros: "When my original flight out of Roanoke was delayed so much that I was going to miss my connection an employee went above and beyond to find me a different flight to ensure I got home that day."
Cons: "The first AA employee basically told me I was out of luck and there was nothing he could do, which was incorrect and he just didnt want to do everything he could to help me like the other employee eventually did."
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "Like clockwork. New plane."
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Rude and disrespectful"
Cons: "Always too many people."
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Pros: "Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate."
Cons: "Sitting on the tarmac and no individual screens on one flight."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The stewardesses were very polite and helpful"
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Pros: "Boarding was a breeze"
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Pros: "I flew economy. We left the gate on time, the seat was comfortable, entertainment was varied, flight attendants that I came in contact with were professional and pleasant, food was hot and very good, pilots got me where I wanted to go, and that little container of ice cream - oh I love it! The plane was not completely full, which made the seating more comfortable than it would have been if the plane was full."
Cons: "I was ushered into what became a very slow line to board. The employee at the end of my line had to deal with a few problems so I ended up boarding close to the end, behind those with higher group boarding numbers than I. Having a single line up to the two boarding employees, would avoid that, albeit make a longer line to begin with."
Pros: "B787 plane was very nice."
Pros: "Not much"
Cons: "It was on American Airlines 220, not a BA carrier. No power outlets. No Wi-Fi. No individual entertainment. Cramped seating in spite of paying a premium for improved seating. Lousy food. Flying to Hong Kong on AA was much better. Never again on AA to Europe."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "Punctuality and clean plane"
Cons: "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Cons: "Terrible airline. Will not fly them again."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Cons: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Cons: "Older A321 plane, WIFI horrible and no seat back entertainment as on newer A321s"
Pros: "I enjoyed the customer service provided by the flight attended. They were extremely attentive and welcoming. I've never flown American Airlines before and glad I had the opportunity to experience it."
Cons: "I've flown on other airlines to Europe before and it felt spacious when compared to American Airlines. I didn't like the accebility to buying snacks, drinks and other food throughout the flight. Flying for 10 hour is draining and the only entertainment be controlled by what the captain provides on the screen isn't comfortable. I may fly American Airlines for domestic flights but I'll surely use another company or longer flights to Europe."
Pros: "Plane was on time. Free check of carry-on."
Cons: "Seats are too cramped and extra cost for better seating sucks."
Pros: "Snacks and entertainment"
Cons: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Cons: "Only one plane really gave me a bad experience. The plane was pretty old and cramped and the crew was very rude. Maybe they were having a bad day or didn't want to be in the old plane either, but their performance was bad. One of the attendants, I think his name was Juju, asked me is a soft voice if I would like a drink. With the engines roaring in the background I thought he asked have you been served a drink? I responded "No, I have not." And he started off serving everyone else. I had to call him and asked if he was skipping me and he replied "I asked you if you wanted a drink and you said No!" I explained the engines were loud and I mistaken his words and with an attitude he served me a drink. For the whole 9hr flight I avoided him at all cost and just responded to the other attendants. The other attendants seemed annoyed and would roll their eyes or make a face when people would try to pass them on the aisle, but I in their defense, they were moving a large cart in a small aisle. Passengers should have waited until the aisle was clear before moving. That was my only issue. The next flight was better with no problems."
Pros: "Oldest system that needs to be upgraded"
Cons: "You wouldn't let me change my flight so I didn't even take it"
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "Pleasant staff, clean passenger lounge and plane cabin"
Cons: "Wish standard seating allowed for more width, better way to avoid reclined seat in front"
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."
Pros: "No complaints"
Cons: "It's was good"
Pros: "The seats were quite big and comfortable in economy"
Cons: "Flight cancelled, and email came through to let us know only 20 minutes before boarding. We weren't rebooked on a new flight, we had to call and wait an hour to finally speak to a representative to help rebook us. No flights available for 24 hours, no help finding overnight lodging, new clothes bc checked luggage was lost, $$ for taxis, meals, etc"
Pros: "on time..."
Cons: "Two hour delay"
Cons: "Delay that caused us missing the connecting flight."
Cons: "Very little. This was very smooth work."
Pros: "Great crews"
Cons: "Not sure"
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "On time. Flight attendant was exceptional."
Pros: "Unable to since they did not wait for several passengers."
Cons: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Pros: "Crew was attentive, courteous and helpful."
Cons: "Why are there 2 sets of announcements which interrupt the program we are watching? It could be done at one time. Food was bland. Plane was delayed 30 minutes"
Pros: "The flying part"
Cons: "Tiny seats"
Pros: "Everything went like clockwork"
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "On time"
Cons: "In flight entertainment did not work"
Pros: "Flight attendant was very nice"
Cons: "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
Pros: "nice plane. good service good job of getting our missing bags to us."
Cons: "delays on both ends. luggage did not arrive with us on either end"
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Pros: "Great to get a low faire on a short notice."
Cons: "Flight attendant was very stand offish and never smiled. Towards the end of the flight when I tried to give her an empty water bottle, she rudely said "No more trash." Not very friendly at all."
Pros: "this flight was not overbooked or even full - the first one I've flown on in a long time that had empty seats!"
Cons: "no entertainment systems in the seat backs"
Pros: "The flight was excellent"
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Cons: "Food options weren't good."
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Cons: "Flight crew didn't seem very friendly"
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "Nothing comes to mind other than dimmed cabin lights"
Cons: "My complaints will have no influence on United"
Pros: "They need larger overhead bins . It was hard to fit my carryon bag. I would prefer almonds as snacks. There was only paid entertainment available."
Cons: "Food, space, entertainment options."
Pros: "Customer service at the airport after our flight was canceled was the only thing hat made my experience better. Thankfully she was able to find me a flight with American to get home to my family."
Cons: "I was headed to see my family because my grandmother passed away that morning. You changed our gate 10 minutes prior to boarding, so ALL of the passengers left the gate, boarded the airport tram, went to the other side of the airport to arrive at our gate to find out 30 seconds after walking up that YOU CANCELED OUR FLIGHT?!!!?!! And then automatically scheduled us all for a flight at 10pm that night. Not ok."
Pros: "The flight attendant was exceptionally nice and polite."
Pros: "I got another window seat and the refreshments were good."
Cons: "I wasnt able to recline my seat and not much leg room."
Pros: "Flight is good, crew is nice and attentive."
Cons: "However, TV's not working for most of us. For a 5-hr flight, it's not good."
Pros: "I liked how courteous the crew was"
Pros: "Email alerts, day before check in, efficient and friendly boarding experience."
Cons: "Tight seating, sat next to bathrooms."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Nice crew. Fun safety video."
Cons: "Gate to plane ramp broken and unavailable. Had to walk on tarmac and carry luggage up to plane. No WiFi! Seat bottom worn out. No fresh food. With no WiFi there should have been free access to Satellite TV or movies."
Pros: "On time departure early landing and I received a free small meal for being a Service member!"
Cons: "Best service I have had on a recent flight. no complaints!"
Pros: "Nice plane"
Cons: "Rock hard seats"
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Pros: "Booked about 6 weeks early but couldn't sit with my wife. Booked together."
Pros: "The struf waffles"
Cons: "Every thing went well"
Pros: "departure & arrival terminal numbers from the first notice would be more helpful for foreigners."
Cons: "timely additional info"
Cons: "Poor seat selection options."
Pros: "From Akron to Cleveland it was a great trip"
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Cons: "Our flight was 2 hours late, the customer service was horrid and didn't even acknowledge people who needed help at the front desk. They we're too busy talking to their coworkers. We then get on the plane and it's old, run down, and the take off and landing were the roughest I've ever encountered. Nobody was remotely professional and we landed after our rental car company closed so we had to go back to the airport the next day. NEVER FLYING UNITED AGAIN!!!"
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Pros: "Had crosswinds and thermals but pilot and crew handled it well. On time arriving,"
Pros: "Check-staff was very gracious."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."
Pros: "Plane was fine, but very cramped."
Cons: "Seat was very cramped. Overhead bins are too small and had to gate check my carryon."
Airlines flying from Akron to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Akron to Africa
Masks required on board, masks provided on flights from Akron to Africa
Social distancing seating
Middle seats unavailable to book on flights from Akron to Africa
Testing for antibodies, testing for symptoms for flights from Akron to Africa
Waiving of change fees. Search flexible flights from Akron to Africa