Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Nothing all excellent"
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "Check in crew was courteous and professional"
Cons: "Boarding process Too many subclasses of boarding “priorities “ Too gimmicky"
Cons: "It was a Great flight. I always enjoy flying Delta"
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "The crew were so kind and professional"
Cons: "The flight delay was a pain"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything met my expectations"
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Cons: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Cons: "My flight was two hours late."
Cons: "It was very hot and did not cool down"
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "Took forever to board and get off the plan."
Cons: "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."
Pros: "The crew of this flight were fun and personable without being intrusive."
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Cons: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Pros: "Flying Delta is always a great. Gate agent and crew are top notch."
Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Amenities, seating, plane was newer and nice"
Cons: "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Wifi on klm"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Everything was OK"
Cons: "The plane is so old..,"
Cons: "KLM crew exceed our expectations"
Cons: "Travelled business class and was ace experience"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "Boarding was very slow."
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "You are almost always late!"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food and staff behaviour"
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Very friendly service!"
Pros: "Very friendly and helpful personnel."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Crew timed out for a 7:20am flight. They had to fly another crew in. Didn’t leave until 3pm. Very poor communication throughout the day. Received a $12 food voucher and 8000 miles for compensation. Bags delayed in San Diego - came in on later flight. Delivered around 11:30pm
Flight was on time. Crew courteous and knowledgeable. Good flight
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Cons: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
Pros: "Movie selection, clean plane"
Cons: "Rude passengers that do not respect personal space even after notifying a flight attendant."
Pros: "The seat was So so"
Cons: "My food was cold had to send it back"
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "It is what it is, doesn’t have to be better"
Cons: "I had little leg room"
Cons: "The seats were small and I’m 5’3"
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Pros: "Good free mobile entertainment"
Cons: "Plane was unbelievably hot the entire flight. Air vents did not cool the plane at all. We were all sweating the entire time."
Pros: "The seat was comfortable."
Cons: "The engine noise was loud."
Pros: "Staff are friendly and helpful"
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Cons: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"
Pros: "We landed safely"
Cons: "I was astounded at the miserable "cattle car" experience of this flight. When the person in front of me reclined his seat, the back was shoved to within about a foot of my face. Talk about "In Your Face!" It was nearly impossible to exit from my window seat to the aisle, since there is almost no vertical space open from floor to ceiling in which to move. Flying used to be fun--this is awful!"
Cons: "Seats terribly cramped — a 6 ft. man will have black & blue knees after a 4 hr. flight!"
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Cons: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Pros: "Boarding was good only because I skipped to the head of the line to get all the way to the back of the plane without having to wait in the aisles for others to get situated or hold anyone up (as no one was going further back than I). Staff was pleasant, did what they could with what they had. I was very happy that the back of the plane was not very full and I was able to lie down on the floor to nap for a couple of hours."
Cons: "Entertainment was miserable. Not much to look at on the screen and the sound quality was so miserable that I could not enjoy the decent classical selections. I was frustrated by the merry-go-round visual of our plane en route to our destination and wished I could have gotten the simple clear images that were being shown at the front of our cabin. I am sorry that the only vegetarian meal is Asian, as some Asian spices give me a belly ache."
Cons: "No audio in business. No working electric outlet."
Pros: "All of the flight was OK - nothing special -"
Cons: "One of the flight attendants did not like her job at all - like a robot - no smiles, frustrated and bored"
Cons: "Flight was delayed 35 minutes. No reason given."
Pros: "I am happy to have made it to my final destination."
Cons: "This was a disappointing experience to say the very least. The boarding process in Quito was chaotic to say the least. The AA staff did not make an effort to maintain any kind of order. My husband and I are both enrolled in the AA frequent flyer program and had at least 6 people cut in front of us while on-line. When we finally approached the AA representative, Dayana Gómez, She was rude and not helpful. Our seats on the UIO-Dallas flight did not even recline. We sat completely upright for the duration of the 6 hour overnight night flight into Dallas."
Pros: "The plane was nicer and cleaner."
Cons: "Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay."
Pros: "Fast boarding"
Cons: "Small, loud plane with cramped seats. No hot beverage service."
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Cons: "No food or drinks on this flight"
Cons: "3 hour delay...and no voucher for the delay"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Pros: "Updated A319 on the route."
Cons: "no food, no entertainment, seemed like a pretty, seemed like an old plane judging from the interior"
Cons: "American Airlines didn't have a co-pilot for the flight. It was canceled after we were fully boarded. Passengers, myself included, received cancellation notices on our phones, before the crew was even notified. Incompetent management."
Make up your mind on how long the delay is going to be instead of email me every half an hour for 11 times to post bond the previous delay time.
The stewardess was cheerful and always had a smile!!!!!
Air canada is obviously going through lots of changes but they're doing their best and made sure my luggage wasnt lost and double checked everything else. They did have delays but its understandable given the current influx of travelers and double checking customs and so forth.
Cons: "Power outlet didn’t work in 34G so couldn’t get work done."
Pros: "Good service good flight fair food and nice seat."
Cons: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Cons: "The Sandiego flight has a delayed 1.5 hr I lost all my connections I pay insurance I what my money back I lost my meatting and now I’m flying back again"
Cons: "Again in the flight back delay for one hour and half in Geneva Even Kayak are not update with flight and just send automate emails for nothing for no actions"
Pros: "The crew, Very attentive."
Cons: "The flød."
Cons: "It was hard to sleep I wish the chairs were more comfortable"
Pros: "Boarded plane 1.5 late, then sat on plane at Gate for 2 hours. 4 hours late arriving in Vancouver from Montréal on AC 309."
Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"
Cons: "Difficult to cancel flight. Could not do on line and when I called I went through a menu that said that no one was available and to call back later. Didn’t even state what later meant. Subsequently ended up not canceling in advance since very little ability to call back once into work day."
Pros: "The crew did an amazing job routing us around the heavy bumps along the whole route (weather system). Short flight, so no food. Entertainment system is good, but too many ads."
Cons: "The "mandatory" ads that run over the loudspeaker right after the safety announcement. Can't turn them off or lower the volume because they are transmitted for the whole cabin. While the entertainment system is very good, the general overabundance of ads is disheartening."
Cons: "Food was terrible seats are small"
Pros: "At least there were individual tv's. The choice of movies was horrendous."
Cons: "Where to start. The first flight was canceled because the morning crew never showed up. The second flight was delayed 4 hours. The food was atrocious, there was no room and the seats were godawful. The flight attendants were nice but the gate agents were no help at all and terribly rude."
Pros: "Lots of leg room! Quite and relaxing."
Cons: "i booked the flight in january and keyed in my passport expiration date several times online in the next several months...at the airport, i handed the air canada agent in miami my passport and she booked me and a checked bag through toronto to copenhagen...i went to board my connecting flight in toronto and was told my passport, which expires at the end of august, was no good as i needed to have 3 month left...so they refused to let me board and told me to go see customer service...so i go stand in line for several hours (was only one agent for the first 45 minutes and 10 people in front of me)...one woman going down the line to see what each person's issue was told me that it was my problem, not AC's...and that "we are only responsible for making sure your passport is valid for getting into canada"...i was on my own to find a hotel and a new flight...fortunately a supervisor saw me standing in a daze several minutes later and said that it was AC's mistake for not catching it in miami...so she booked me into a hotel, gave me the address to the US consulate and instructions on how to get an emergency passport...she said that it would be no problem as "this happens all the time"and went ahead and booked me on the next day's flight...so i was able to spend the next day getting the new passport and getting back to the airport to fly out that night, but i lost a day in copenhagen with my family...it seems to me that when flights are booked and passport info, including expiration date, are given, a simple cross check of dates would be easy, and, imho, incumbent upon the carrier taking you there, especially when "it happens all the time"...this was not done on 4 occasions between booking and my trip...there were other issues too which is why i will never fly air canada again and i will never travel though toronto...the return trip through that airport was a nightmare for many passengers."
Cons: "Both flights were over 1 hour late. Weather was fine so difficult to understand delays."
Pros: "Plane was quiet enough to sleep"
Cons: "A couple people left their window blinds open so the midnight sun kept the cabin brighter than necessary"
Cons: "They made me sky check my small second roller bag. Not a problem for me as I had a three hour layover in Copenhagen. But others had tight connections and got the same treatment. There was lots of available overhead room in the 'business class' area. The seats suck. They are not business class. Exactly the same as economy just at the front of the aircraft."
Cons: "Very comfortable seats in business class. Great service, good food and on time."
Pros: "Crew was great!! Smooth landing!!"
Cons: "I was sat next to a dementia patient who were urinating on himself and the seat all over. I endured the smell for 10 hrs. The crew gave me a mask for it. No accommodations. I did not eat or drink obviously. He had been given special accommodation or sat with a caretaker"
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Pros: "My flight was on time"
Cons: "Air Canada stopped flying to SLC while we we're on our trip. so it made the connections to other flights after getting to Toronto (from Amsterdam) really tricky and tight on time. While on the flight from Amsterdam, things were great, but that stress of being rerouted was not great..."
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Pros: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."
Cons: "No personal tv on an international flight. The tickets were pretty expensive, I would have expected a personal tv instead of having to use my cell phone- especially with spotty wifi. Chairs weren't very comfortable and the food was so so."
Pros: "The crew was excellent. Professional and attentive."
Cons: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Pros: "That it brought me to my destination"
Cons: "I' a small person is this i entirely uncomfortable, so i can't imagine what it's like for bigger ppl. BTW seems like Air Canada was just opening at 4am, so there were huge lines for checkin but no people were attending the Air Canada counters. THen at about 4:30 they all started coming out. For a 6am flight ppl are supposed to be there 2 hours before. I usually don't feel nauseated on planes but I did for this ride."
Cons: "put on stand by, while this was a non required stop over to Brussels."
Pros: "Good food and entitemint"
Cons: "I was in the middle seat, and the man on my right elbowed me and did not give me room. But the worst thing, besides the awful food, was that my suitcase did not arrive! I hope it arrives today."
Cons: "I paid extra for seats with my Spouse and we didn't get them the plane was delayed one hour when we got to Toronto we had to wait for other plane to finally get unstuck from the ramp no impressed considering it was my first flight with air canada I usually take west jet and after that I know why"
Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Cons: "My one checked bag did not arrive with me. Not sure where the delay was."
Cons: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Cons: "Why is it that Air Canada is the only airline that makes you take off your earphones during take off and landing? Are they stuck back in the 1950's?!"
Cons: "Confusion at every airline because air canaduh forgot to release funds to other lines."
Pros: "that the crew was friendly"
Cons: "food was awful"
Pros: "Flight attendants did not wake me up!"
Pros: "Boarding experience and cleanliness of the plane. Much better entertainment experience than other air canada planes"
Cons: "Seats were horrible - did not recline at all (seat 23k)"
Pros: "Captain gave us regular updates"
Cons: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Cons: "The sound and volume on the entertainment system were difficult to control."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "Space and time efficiency"
Cons: "Cleaner lavatories, it smelled like urine."
Cons: "Nothing. Everything was great"
Pros: "I did not get my luggage in Munich"
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Pros: "The airline used senior crew that was excellent. The entertainment was very good, but could use more bingeworthy titles. Great carry on room."
Cons: "Food and snack offerings were paltry and and standard. More for a domestic flight. No warm snacks nor extra snacks, just leftovers. So bring your own. There should be a bit more pitch for economy. Economy plus was just equal to what is economy on other ultra long flights. No amenity kit and only gave tiny blankets. Bathroom only had soap so bring lotions and other products."
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Pros: "Entertainment and the crew"
Cons: "Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required."
Pros: "I was moved up from Row 25 to row 9"
Cons: "Price to watch a movie was 7.99"
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Pros: "Gate agent was nice and friendly."
Cons: "The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Cons: "There was no entertainment alternatives."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "The plane was large and roomy. The employees were great. If the amenities that they offered would have been working I could have possibly given five in every category."
Cons: "The wifi and power outlets didn't work."
Cons: "They are bar none the worst airline. Besides terrible service with overbooking m, they have zero places to charge your phone."
Cons: "The cabin was too hot."
Pros: "It was on time"
Cons: "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Cons: "The fact that my wife and I were not able to check in at kiosk is a technology problem, and then we waited in line forever as United tried to deal with other large group of problem customers. Because if their bad service we missed cutoff, even though I had already checked In and we had no checked bags. We We were forced to pay for hotel our of our pocket, get another rental car, and change itinerary to have to go through Denver to get back to Chicago and arrive a full day later, causing havoc with work schedule and coverage for kids. Thumbs down United! I used to be 1K with you, this Is why I don't fly this airline often."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "The snack was different than most airlines. It was a really big cream filled wafer. Went well with my coffee."
Cons: "At no fault of the airline, the guy sitting next to me was absolutely funky. By the end of the flight I was dizzy from holding my breath..."
Pros: "I was so happy to find a cheap one way flight at the last minute. Was able to get my son home for the weekend. Otherwise he would hace had to stay in Chicago for the night. Super easy and efficient."
Cons: "Flight was delayed not enough information. Missed connection."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Boarding started early and went very quickly. Seats were new and a leather type material , which is an improvement from old fabric seats. Nice headrests you could bend to support your head. Loved the new United app I downloaded for free which allowed me to watch movies and tv shows on my phone. We arrived at our destination 30 minutes early, which was a plus. Staff was friendly and helpful."
Pros: "Kind, Helpful crew"
Cons: "Aircraft, food, entertainment, delayed boarding"
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Cons: "The landing in San Antonio was the scariest of my life. I honestly thought we were going to crash."
Cons: "I waiting from 9:00 morning until tomorrow 8:00. 24 hours for cancelled this's so crazy and long time and I still waiting for another flight"
Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"
Pros: "Front seat, got off the plane quickly"
Cons: "Too cold!"
Pros: "Our attendant Andrea M was a breath of fresh air. Always smiling and attentive to our needs . She was great! Ah, if only all UAL and other US airlines flight attendants were like her. Kudos to her!!!"
Cons: "Every time I fly through San Franscisco, my United flight is cancelled, delayed or I get stranded! If you know a large number of your passengers are coming in on a flight from the east coast that was delayed for de-icing...wouldn't it be easier to just hold the flight, since it is the last flight of the night. United's customer service and care of passengers is horrible!"