Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Frankfurt am Main
|January||Best time to beat the crowds with an average 3% drop in price.|
|June||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$768||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Amazing service. Incredible comfort."
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Cons: "Qatar Airways could improve food selection for business class."
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "Crew was amazing"
Pros: "the crew was amazing"
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Cons: "just did not like the baggage policy for carry on"
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "Service and food were excellentpA"
Cons: "Announcement volume too loud"
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Pros: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Cons: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Cons: "The website is not easy to navigate."
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Pros: "It was comfortable flight with a friendly crew."
Pros: "Entertainment list were great."
Pros: "I love this app , it's awesome it's save my money and time"
Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "The in flight entertainment was good"
Cons: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "Nothing at all"
Pros: "Wonderful staff, service, food and comfort."
Cons: "Boarding in India is never smooth, no difference here"
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "The friendliness of the crew."
Pros: "We liked how attentive your crew members were"
Cons: "The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive."
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Pros: "I really liked the service and demeanor of the crew and staff members."
Cons: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."
Pros: "Economy seating was more comfortable that most planes I've flown."
Cons: "Movie monitor was not working on 4hr flight for wife's seat."
Pros: "The seats were a bit roomier and more comfortable than any other plane I have been on. There was a good variety in entertainment selection on the individual screens. The stewardesses were lovely and attentive. Food was delicious and balanced and was served with real silverware."
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Pros: "The crew"
Cons: "The screen"
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "Excellent airline"
Cons: "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "Crew were friendly and courteous"
Cons: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"
Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Cons: "Flight was cancelled ."
Pros: "The crew were very friendly and attentive through out flight."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Pros: "Very polite and helpful staff."
Pros: "Efficient, friendly, on-time!"
Pros: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Cons: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Pros: "food was good, and tvs in the seats."
Cons: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Pros: "Food, crew, entertainment great"
Cons: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Aisle/window seating!"
Cons: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "Just the food and boarding was fine."
Cons: "Everything else was bad. I think crew were a little rude!"
Pros: "Very nice staff"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Cons: "this is not an airline, this is a bus company"
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Very good on board services and nice crew"
Cons: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Pros: "Getting off the stinky airplane...peeyoo!"
Cons: "The three hour delay in departure."
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "Flight staff exceptionally friendly and helpful"
Cons: "More leg room always appreciated"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Pros: "There was no food or entertainment, but for such a short flight that's fine"
Cons: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
Cons: "nothing all excellent"
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Great crew. Old plane but comfy"
Cons: "Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too"
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Pros: "The crew was friendly and professional"
Cons: "The space given in the seats is just getting ridiculous. The person in front of me reclined and hit my left knee. It hurt for three days even with my doing physical therapy and exercises."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Delayed, packed, bought a sandwich! Good sandwiches!"
Cons: "Packed and delayed"
Cons: "Not cancelling our flight"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "The crew served things exactly as scheduled. They went out of their way to help passengers individually."
Cons: "The seats are a bit cramped for long international flights."
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Pros: "Everything about delta"
Pros: "arrived a bit early"
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Pros: "I really liked it all."
Pros: "Friendly staff. Very comfortable seats"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Pros: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Cons: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Cons: "4 hour layover in ATL too long"
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Cons: "Not a lot of family movie selection"
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Cons: "All was well"
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Cons: "Sitting on tarmac in Traverse City for 15 minutes waiting for gate to open up"
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Free tv"
Pros: "Great service and amenities for a low cost"
Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."
Cons: "My booking was from SFO to TUN, but United only allowed me to book my bags to Frankfurt. I have never encountered this situation in my life where a carrier would only send checked bags to the layover destination instead of the final destination for which I paid! Needless to say I had to go through immigration and collect my bags in Frankfurt. The only reason I made my connection was because the next flight was delayed. Absolutely horrible service and response from both United and Lufthansa when I tried to explain the situation in San Francisco. As far as the actual flight, it was ok aside from the fact that United is too cheap to install entertainment systems so you have to bring your own laptop or watch the big screen where there's only 1 predesignated movie showing like they had back in the 90's. United stinks."
Pros: "My flight was delayed causing me to miss the Frankfurt to Zagreb flight. I had planned to arrive in Zagreb the same time as my son ."
Pros: "overall condition of the plane - excellent bathrooms - clean, modern, well-maintained flight attendants - cheerful, helpful fresh fruit cup for breakfast snack complimentary drinks in Economy class"
Cons: "meal selection - only pasta left - why not carry a few extra? salad old - better to eliminate it altogether $35 charge for advance seat selection in Economy"
Pros: "We were treated so nicely and food was fantastic. Entertainment quality superb as well."
Pros: "Flight was awful."
Pros: "Plane A380 upper deck"
Cons: "Hindu Veg meal could have been better. Boarding area was very crowded for a A380 plane"
Cons: "Flight got delayed for 6 hours. Had to rebook next flight, increased one more stop and travel time."
Cons: "- long wait, no space, mediocre service, bad food and the worst thing was that I had rail and fly and didn't even get a ticket for the train. So I had to argue with the responsible person in the train. Furthermore they told me that I have to pick up my luggage at the train station as Lufthansa apparently had a counter right there but my luggage got out the normal luggage claim so I had to walk back and for in the airport. This was overall a really annoying experience."
Pros: "the crew were exceptionally friendly and helpful"
Cons: "the seats are really not comfortable....especially the angle of the head rest...."
Pros: "The Airbus 380 was large and smooth. The cabin service in business class was excellent."
Cons: "Everything was great except for narrow seats."
Pros: "Boarding was well done. Keeping the correct sections boarding at their proper time. The in flight entertainment was excellent."
Cons: "Seats were very stiff. I have long legs and nowhere to put them. If you don't speak German you feel like a step child. Lighting turned on by the passenger to my left illuminated me while I was trying to sleep. No ability to control air flow. Got very hot sitting in the middle."
Pros: "Economy class seats are very tight and especially when the person in front tilts their seat back. Long flights can become very uncomfortable."
Pros: "The flight personal was very nice and Understanding. The food had a vegetarian Option which was very accommodating."
Cons: "I bought this flight months before the flight date and when I came to SeaTac to check in, I was told that I did not have a seat. The reasoning being because the flight was overbooked. That's not my fault and was very frustrating to have to wait for my seat, while everybody was boarding. Luckily, I still got overhead Storage for my backpack, but if not, then I would have been expected to just deal with it? All in all, it worked out, but it started out as a very frustrating experience. I hope that it won't be the same on my way back"
Pros: "Entertainment was good, lots of movies to choose from, good audio quality"
Cons: "Boarding was completely disorganized. They were calling groups based on the seat number but everyone was standing in line without paying attention to it and they were not enforcing it. So we ended up with a lot of people from the first rows boarding before the other and blocking everyone. Comfort doesn't exist anymore in Economy class, if you are taller than 5.9' your knees will touch the seat and you are squeezed in like cows. But that applies to almost all airlines nowadays."
Pros: "The service was very good. The dinner was surprisingly good."
Cons: "The seats are so cramped together...but no worse than any other airline. I had trouble finding the baggage ares in Frankfurt. The signs were confusing."
Cons: "The staff in the check in was not sure if i need a visa to enter Europe, viena and Frankfurt and i really explained that Albania is in shengen and we do have bio metric passport but they need to verify which took around 15-20minutes waiting there."
Pros: "It would be helpful to have the option to chose the meal in advance during online check in. At the gate I was told that one would need to make a phone call for that. Online would be easier,"
Cons: "The UA crew tries hard but a flight operated by Lufthansa feels more relaxed and more comfortable. Difficult to pin down the exact reason for that. Also: are those bag tag self-printout machines at UA / O'Hare really speeding up the process / cutting costs that much?"
Cons: "Service is poor, Food quality is terrible, Luggage handling is not provided from United airlines to Tunisair this inconvenient"
Cons: "I ordered a Kosher meal and I received frozen, even the water was solid frozen. I told the flight attendant when they recollected the trays and she took note to avoid the same mistake for Breakfast."
Pros: "Great. Flight. Great service. Great plane Thanks you Although there was a delay about 30-45 min."
Cons: "Didn't take that flight"
Pros: "sory, i am not good in english"
Cons: "delay in departure, if your fault"
Pros: "On time"
Cons: "United has changed check-in to multi step process using Kiosks. Would not allow even 0.5 lbs over allowed limit of 50 lbs. for each individual bag, even though second bag was lower than allowable limit. I had middle seat in Premium Economy. My shoulders were pushing against persons sitting on each side. seat is 17" wide, my shoulders are over 20" wide. It was so uncomfortable that soon after take-off I moved to economy section for the only aisle seat available. The seat reclines only 5", so whether I reclined or not, the seat was very uncomfortable. The food served was way below par. TV dinner quantity was so little that I could have had 3 of those. Plastic cutlery of miniature size. Charged for alcoholic beverages (on transatlantic flight!!). Pleasant surprise was the availability of vegetarian option without pre-ordering before flight. For snack before landing, they served cold croissant. And they did not load one of my bags .... was supposed to be on the flight next day, but wasn't. So its been 2 days and I am still waiting on 1 of my 2 checked bags. And the wifi has not worked on any United flight so far for me. Way back in 2013 Turkish airline had working wifi and did not charge extra, unlike what United wants to do ... but they have to first get the wifi working. Flight immediately after was Lufthansa. Even though I consider Lufthansa now as a "has been" airline, it pains to say that Lufthansa was much more comfortable. Seats reclined much more than United making them relatively much more comfortable than United. Regular size steel cutlery. Alcoholic beverages (limited choice, no rum but had Dewars) served. I have flown many times on United from US to Europe and Asia. Last few years were mostly in Business Class and was very happy. I have accumulated over 200,000 miles in the last years and was a Gold status member with United for couple of years. But the cost cutting measures implemented by United in economy class over last few years puts it now on par with airlines like Frontier and Spirit in the domestic market. But the tix prices are on par with premium airlines. I will be avoiding United for international travel."
Pros: "Nice, polite cabin crew."
Cons: "Not enough space and it was annoying that I couldn't choose my seat ahead of time."
Cons: "Delayed flight , horrible management, manipulating customers"
Pros: "The crew was very attentive and delightful"
Cons: "The food in economy royally sucks. It needs drastic improvement. Food tasted like reheated food from 2 weeks ago. I couldn't stomach eating it."
Pros: "This flight was only 1 1/2 hours, but I found the flight, especially the crew exceptional. They were very courteous and helpful. Drinks and a real sandwitch were served during the flight which is a real treat compared to some short (and long!) trips I've been on in the US. The captain apologized for being 5 minutes late to land! Overall a great experience."
Cons: "Boarding eas confusing because a flight to Munich was at the same gate but was cancelled and for a minute I thought it eas my flight."
Cons: "it was cancelled due to a strike and no back up plan was sent or deterimined until 1 hour before our supposed take off. 4 hours on hold with customer support. Seriously- I will never fly Luftansa again."
Pros: "very comfortable flight. first time I was actually unhappy for the flight being over. crew very helpfull"
Cons: "Premium a Economy is not worth extra bucks if you are seated on an inside seat. Save the money and sit in Economy."
Pros: "more choices for meals food"
Cons: "In the flight cancellation email providedlt phone did not work."
Pros: "on strike we got stuck 4 days"
Cons: "on Lufthansa strike - got stuck for 4 days in Europe.."
Cons: "The flight was cancelled a few hours before boarding, whereas I had gotten a boarding confirmation via email less than 24 hours before the boarding. Crazy."
Pros: "Departed from euroairport"
Cons: "Late to depart, late to arrive almost missed connection"
Pros: "I love the crew and atmosphere of the plane."
Cons: "I did not have my own vent fan for cool air."
Pros: "N/A - entertainment was not an option"
Cons: "N/A - entertainment was not an option"
Cons: "In general I was treated as if the airline was doing me a favor of flying me. I was charged for my carryon bag, and I was never informed; and the awkward explanation was that I bought a chip ticket ( €198), without any courtesy, whatsoever!"
Pros: "New plane, got to destination safe and on time. Pilot gets A+."
Cons: "There was stuff, crumbs on my chair from previous flight. When i unwrapped the blanket there was a candy wrapper inside, the check in team didn't let us take our rolling suitcases but it wasn't a full flight, so there was definitely room for all bags, flight attendant crew was a bit dry and rude. I saw them being rude to a men. He was saying something about his seat and the flight attendant said "so what seat do you want now?" With a tone that implied annoyance. I am not sure why the crew was so curt and ticked off."
Pros: "The crew, unbelievably kind, very professional and always smiling. Keen to serve and assist."
Cons: "Almost perfect."
Pros: "The boarding was organised, the staff were polite, the entertainment was great."
Cons: "The food was average, a bit disappointing. There was no water bottles given for free either, and although the staff would provide anything you asked, I've had better and more forthcoming service from Lufthansa."
Pros: "Treated with respect and care. Excellent service from crew."
Pros: "That I got from a to b"
Cons: "One tiny handbag = a massive suitcase sized carry on? Ridiculous. My two carry one took up less space than most massive carry ons. But they only allow 1 per person. Tony purse and a small laptop? Too bad."
Pros: "The crew was fantastic, the check in crew was great, and the plane was top notch in entertainment and spacing compared to some other airlines i have flown."
Cons: "Not actually unloading at a terminal. Unloading on the tarmac, then taking a bus around was not my favorite."
Pros: "Excellent staff who offered great customer-service."
Cons: "Leg room tricky in economy!"
Cons: "Air canada is consistently late causing missed connections. Staff at airport in Toronto were rude and do not care at all about your problems with missed connections."
Pros: "Excellent customer service and great food as well"
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Too hot inside the aircraft"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Easy to board and easy flight."
Cons: "The movie selection did not seem extremely varied."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Good service onboard, good food. On time."
Pros: "Great service"
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Lovely staff, good food, great movies."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Two hours delay in the start."
Cons: "old plane, tight and uncomfortable"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "The staff and crew"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Very good flight, excellent service and good food."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Airlines flying from Alabama to Frankfurt am Main have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Frankfurt am Main
Masks required on board, masks provided on flights from Alabama to Frankfurt am Main
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Frankfurt am Main
Testing for antibodies, testing for symptoms for flights from Alabama to Frankfurt am Main
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