Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$1,180||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was great, seating was cramped."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "The airline was helpful even though the flight was delayed"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Pros: "Food and entertainment"
Pros: "Big seat"
Pros: "Every thing is good in Qatar airways"
Pros: "service, food and cleanness"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Food was better. Seating was comfortable."
Cons: "Seats are too small"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."
Pros: "Truly give star service for business class"
Pros: "Great service"
Cons: "Seat comfort"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "This trip was nice. I will fly Qatar again"
Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Pros: "Slept most of the way"
Pros: "Good boarding. Nice flight attendants."
Cons: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Pros: "Food is ok, boarding is ok. Back seat Screen is good in size, that is if it works."
Cons: "Being in a long flight, having a personal entertainment would be a must. I do have one, except it is broken. Crew was pretty unapologetic and essentially said, 'deal with it'. Cabin was hot for most duration of the flight."
Pros: "A380 - was amazing. Roomy and quite"
Pros: "Everything was good"
Pros: "I liked the comfort, the crew, the food and all the rest I specially appreciate the bedroom and the meal in Doha, while I was waiting for my next flight to Kathmandu. Thanks Qatar Airways"
Cons: "I didn't like the waiting to clear immigration in Doha, I had to wait 3 hours in line, only 2 counters were opened and many babies were crying in the line, tired, exhausted with no other option than waiting. I know Qatar Airways is not responsible for this and I don't blame them but be prepared to wait in Doha, which is a beautiful airport by the way"
Pros: "Great service."
Cons: "Interesting business class configuration. Felt cramped compared to normal business class configuration of 4 across,"
Cons: "Better food choices."
Cons: "Need some more and better inflight movies"
Cons: "They took too long for check in. The crew was confused"
Cons: "Same as above."
Pros: "The staff was very kind and the food was decent."
Cons: "There was no WiFi on the flight as well as no air vents. The plane looked like it was from the 80s. Being on a flight for 11 hours with no air flow and no WiFi really makes me want to rethink flying British airways again."
Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."
Pros: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Cons: "British air wouldn’t let me carry on OR check my guitar, so I was forced to give it to a homeless man at the Madrid airport in order to make my flight. FlyUs was no help at all, neither were BA, AA, or Iberia. Worst travel experience of my life and I’ve traveled the globe with guitars. Luckily it was an inexpensive instrument."
Cons: "Tasteless food."
Pros: "Nothing to say"
Cons: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Pros: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Cons: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Cons: "The seats they need to be refurbished I was sitting on the iron"
Pros: "The crew were very nice and friendly."
Cons: "The seat configuration in business class is the worst of all carriers I have ever flown. Very uncomfortable in so many ways."
Pros: "Flight was on time"
Cons: "Seats could not be pre-assigned without extra payment. Also, not sure if all miles get credited"
Pros: "The flight was on time"
Cons: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."
Pros: "Music, maps, news"
Cons: "Received a text telling me the flight was cancelled. Had no"
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Clean plane"
Pros: "Food and braveries has good"
Cons: "Cold coffee"
Pros: "British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA."
Pros: "The food on the flight was good."
Cons: "The wheelchair assistance was very bad as no one turned up with a wheelchair. The airways really need to improve their service and make sure that whey they offering wheelchair assistance they in fact do it. This has happened serveral times that no one turned up at the London airport."
Cons: "Everything... including from London to Venice I need check my small luggage and they broke all . The small and the big one how I can be reimbursed for the damages? I need throw in the garbage both luggage’s now..I am really mad about it."
Pros: "The crew at the airport in Innsbruck and on the flight were very nice and accommodating."
Cons: "The seats are worn and uncomfortable. They will not check your bag through if you made your flight bookings separately. Had to leave the airport to pick up my bag, re-check it and come back through security. Would not have made it if the flight crew hadn't let me exit the airplane first!"
Cons: "The BA flights I flew on were not new. Lie flat seat is not Best in the class. The movie collection is not uptodate. British airways in flight service levels are relatively inferior quality. The cabin and toilets were not spick-and-span. Toilets were not kept clean from time to time. The toileterries provided are not high in desirability quotient and can be improved in at least one leg of the international flights."
Cons: "In the last leg ie with breakfast they offered only orange juice coffee or tea but no drinking water."
Pros: "The crew was good , helpful and freindly"
Cons: "The food was not so good but okay"
Cons: "Flight attended was unfrontly.. bad food..."
Cons: "food was not good."
Cons: "Seats cramped"
Pros: "The plane was new and everything was up to par."
Cons: "There wasn't anything I didn't like other than flying in coach!"
Pros: "Staff very friendly and attentive"
Pros: "On time, friendly staff"
Cons: "No entertainment in board and the AC dripped on me."
Pros: "I was at least able to upgrade and get an aisle seat"
Cons: "The cabin crew was just bad. The flight attendant assigned to our area, World Traveler Plus, would forget orders, not bring enough servings. Did not accommodate at all. I will not fly BA again."
Cons: "Flight delayed ! Lost checked bag at gate because of missed connection in London ! Retrieved 3 days later !!!"
Pros: "Very courteous staff"
Cons: "Inadequate food. Requested diabetic meal and the bread was loaded with sugar"
Pros: "Hostess friendly and attentive"
Pros: "Pre boarding made us 3 hrs late to sorrento Italy"
Cons: "Everything. no one helped me with the upgrade no time due to poor customer service."
Cons: "Horrible service for providing wheel chair. Pathetic service. They do not care much about the help needed."
Pros: "Didnt travel"
Pros: "Nothing to say"
Cons: "When the ticket was issued it never said anything about who the subsidiary operating airline is. That caused so much confusion that I missed my flight despite of arriving at the airport almost 3 hours before departure. Then on my way back I asked for a tissue she threw one on the table with a snarl and said they are in the bathroom. Then the plane was standing still in the tarmac for good 10 minutes and I needed a tissue again - the same stewardess was extremely rude in telling me to go back to my seat - I advised her to be calm and speak appropriately. I was only trying to get the tissue paper from the toilet."
Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Cons: "The flight was delayed for long time. No food provided for passengers who travelled all the way from phoenix."
Pros: "The bad elements of this flight experience far outweigh anything that might have been acceptable."
Cons: "Our flight was plagued by issues which were both avoidable and unavoidable. Here is a list - * I was able to check-in online but my husband was not and kept receiving error messages (no big deal) * Upon arrival at the check-in counter, the line was incredibly long. I understand this happens but of the employees working, only 2 were checking in bags and 3 others were just standing there chatting and talking into walky talkies. * Flight from Rome to Heathrow was late for no apparent reason, landed 45 minutes prior to our connection flight. I inquired with our flight attendant about the potential to make boarding and he said they would let us know. We landed on the tarmac and had to be bussed to the terminal. Not once after we landed did the flight crew mention one word about connecting flights. Never have I had that experience in 44 years. Additionally, there was no direction regarding priority for boarding the busses. When we finally entered the terminal, an airline employee displayed a sign calling for passengers connecting on a flight to San Diego which was taking off just 10 minutes after ours to San Jose. A choice few of these folks were driven over to their boarding gate while many of us were left behind. * When we made it the recommended "Fastrack Express" the attendant informed us that we had already been cancelled out of our connecting flight to San Jose (this was 30 minutes before take off)! We were directed to go wait in line to re-book our flights. * After an hour in line we learned that the couple behind us had already been re-booked onto that evening flight to SJ, which would have been the next out. I wonder how that happens when you are further behind in line? After waiting 4.5 hours in line. We were told that and approximately 3 other convenient flights which would have been a possibility were no longer available since we had been made to wait for so long. There were no places to sit, no numbering system, we did not eat at all that day until 11pm and that was after waiting another 45 minutes to get our passports stamped and then stupid bus ride. *We were forced to miss hosting my best friend's baby shower the next morning. We were sent on an hour long bus trip to another airport in Gatwick to sleep in a hotel for 6 hours and then return bus trip back to Heathrow only to fly into an airport which is an hour away from our home as as opposed to 10 minutes. *Not once in all that time did a manager come out and let customers know the cause of the inconvenience. The window service to re-book was haughty and entitled, rather than thoughtful and efficient. I was insulted by the lack of customer service, the shoddy organization, communication and lack common sense. The only saving grace was that they booked us on a different airline for our return flight where we received decent service. We incurred extra charges due to the change in arrival location - all around failure on British Airways. Not happy at all."
Pros: "crew better than iad-lhr,food better"
Cons: "delays at lhr"
Cons: "Felt cramped in the seats."
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Cons: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Cons: "The experience was excellent."
Pros: "Short flight. We didn’t crash!"
Cons: "My fears of flying would leave!"
Cons: "AA needs to be more prepared than delaying"
Cons: "Boarding process including changing terminals, going thru security is awful. This time I had ample of time to go Thru that long waiting process but last time I almost missed the flight. Heard from others the same issue. London Heathrow airport needs to come up with better solution before losing the"
Pros: "Nice crew"
Cons: "Zero entertainment - no screens, no wifi, no plug ins for phones/computers - poor!"
Pros: "I liked absolutely nothing about my flight to Richmond."
Pros: "The plane, Embrair 175 is very comfortable."
Pros: "Not much, but I guess I finally got to my desitination"
Cons: "They cancelled 2 of my flights in one weekend. We will not use American Airlines again, even if it's the cheapest option."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "The entire experience was amazing."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Cons: "Horrible experience with American Airlines staff while boarding at Birmingham AL USA. Very unprofessional & RUDE..."
Pros: "pleasant crew"
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "We were stuck in the plane at the boarding gate for 2.5 hrs with no water or food or able to get off and wait in the airport. This caused us to miss our connecting flight and not make it to Iceland causing us to lose hundreds of dollars in accommodation and car rental etc fees in Iceland. American dis nothing about it."
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Pros: "The flight was easy, and we arrived thirty minutes ahead of schedule!"
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Pros: "This trip was short and sweet.. Uneventful +Praise God!"
Pros: "One was great and one was not helpful and was condescending"
Pros: "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
Cons: "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
Pros: "Crew was pleasant on Christmas Day. Landing was smooth!"
Cons: "I booked in August to get the flight and seats I'd prefer. I paid extra to NOT get center aisle center seats, but that is exactly where they put us!! I should get a refund on that extra money I paid for those seats that we did not get. Also, I booked British Air and was put on American Airlines. I sure hope the seats home are what we chose and paid extra for. So disappointed. Feels a bit like fraud to pay extra for something and not receive it."
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "A lot of food"
Cons: "Didn't make it clear food/drink would be included. Crappy boarding people. No movies on seats!! Super small seats"
Pros: "The calmness and assurance from the cockpit was promising"
Cons: "Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Pros: "Piolet tried to fly higher and faster to reduce time. Good job"
Cons: "Flight delayed by over hour. Desk crew could have been there to help us make decisions but were not. There was no one to ask about connecting flight gates. When we got off in philly there was someone to give directions to connecting flights. That was too little too late . If we had not on our own looked up connection gate and map of the airport andwould have had to stand in line to ask we would have missed our international connection."
Pros: "New entertainment system"
Pros: "Pampered by flight crew !!!"
Pros: "The flight was very smooth and the crew was so friendly!"
Cons: "It was an older plane and it felt a bit cramped."
Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."
Pros: "We bought the extra legroom. Worth it."
Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
Pros: "Flight was on time, seats were comfortable."
Pros: "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
Pros: "American doesn't complain about bags and weight. It makes my trip less stressful."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Pros: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Cons: "Better timing on the flight connections."
Pros: "After not letting us on the flight, they airline re-routed us, which ended up working out well. they were patient and reassuring when doing so."
Cons: "Our Hamburg flight was 10-15 mins late. We arrived at the gate for our next leg to find the doors locked 10 mins before flight departure. They knew we were on a connector that was late but just bumped us off."
Cons: "Drink service was extremely slow on this flight."
Pros: "I have long legs. My seat a window exit seat had enough legroom so that I did not feel cramped"
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "We could have made our connecting flight. And then our"
Pros: "The cabin crew was horrible. When serving refreshments during the flight, I was ignored repeatedly when I asked for a soda. My wife sitting next to me, and the other passenger on our row were served. I asked the flight attendant 5 times for a drink and never received it."
Cons: "fire the flight attendant, and find somebody who cares for their customers."
Cons: "Worst customer service ever."
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Pros: "On time"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Left 5 minutes early and landed 45 minutes early!"
Pros: "I like that I was added to the upgrade list. I used to loathe flying with United because the staff and crew were simply terrible. They were rude, unhelpful and could care less about what you needed. However, since that unfortunate incident of dragging that poor man off the plane a while back, you all have been trying very hard to get your butts in gear and do better and I see it. Keep improving the training is employees and I’ll be proud to fly with you all again."
Cons: "However the list is so long and not realistic that anyone will ever actually get upgraded. Im usually number 40 or higher and there are often maybe 4-6 actual upgrade seats. Guess it’s just a way to let everyone one where they stand so I gets it snktball awful."
Pros: "The crew was excellent, very polite and professional."
Cons: "In row 21, the aisle seat had a side table that was too flimsy (imposible to put a drink on it), and the entertainment system was broken.The crew was very nice and apologetic, and did give me a $150 voucher, but that was not satisfactory given that it’s extremely unlikely I will us United again."
Pros: "Staff are so nice"
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Pros: "I liked that it was a fast flight arrived ahead of schedule."
Cons: "Seating was crowded."
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "Very smooth ride from take off to landing"
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Pros: "Upgrade and lay flat seats."
Pros: "Plane was delayed 1 1/2 hrs,, my seat had no entertainment and there was a barrier under the area for storing our personal carry-on under the seat. I had to shove my small backpack into the that area. It was not east I would have appreciated a better"
Cons: "Plane was delayed 1 1/2 hrs,, my seat had no entertainment and there was a barrier under the area for storing our personal carry-on under the seat. I had to shove my small backpack into the that area. It was not east I would have appreciated a better seat for my handicapped husband"
Pros: "Two bags free"
Cons: "Ground staff rude"
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Cons: "Plane seating was tight"
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Pros: "On time but good"
Pros: "On time."
Pros: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Pros: "The wifi worked impressively well. However, the selection wasn't extensive. The crew did the best they could even though the plane was three hours late."
Cons: "The gate area forces passengers to line up in the walkway disrupting walking traffic in an already crowded Chicago airport."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Cons: "No food to rate, no entertainment to rate"
Cons: "The cabin was very hot"
Pros: "Polite attendants!"
Cons: "Will definitely recommend to friends!"
Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Cons: "Tiny space, no access to electricity"
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "Flight was very good..traveling with a disabled person and it was very nice to b able to get tickets and boarding pass on line"
Cons: "Was very nice flight"
Cons: "United botched my boarding passes at security so I had to run back and get the correct one, catching my bags to see if they were going to the right place"
Cons: "The plane was very hot had alot of cancellations missed my daughters army graduation it was all out bad and I could not get ahold of anyone from kayak had to get help from United will never use this again ..if it was refundable I would have just not went at all"
Pros: "Beverage service"
Cons: "Wifi should be free"
Pros: "Boarding was a little challenging. Had issues with a bad check-in kiosk, but the staff handled well and got on my flight. Small plane,but a short flight."
Cons: "I was told I had a confirmed seat after a cancelled flight and showed up the next day to find out it was given to someone else. No help was giving took us three hours to finally get help"
Cons: "Last flight was deleyed and finally got in the air by 2 and ended up turning around and going back to the airport. Once I got there they told me they didn't have flights for the next 3 days so I was stuck in sanfransico airport by myself after paying over 700 on my ticket."
Cons: "I was told that despite weather delays I would definitely make my connection on time and to "stop wasting the agent's time" with my questions. Of course I missed it, spent Christmas night in the Houston airport, and nearly lost my job for missing work the next day. I would never fly United again."
Airlines flying from Alabama to Hyderabad have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights