Was worse than a low cost carrier. Experience needs to be better for the price paid.
Food, entertainment and blankets are minimum requirements for an international flight with a duration of 3+ hrs. None was in this flight and very dirty bathrooms on the top of it.
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Cons: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Cons: "food options exhausted pls tell ground catering to provide more food"
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Meals was mis-served inspite of selecting vegetarian food! I was served non- veg in both flights ie., IAD to Dubai and Dubai to Hyderabad. Staff was not that friendly
Some how there was a miscommunication between JetBlue and kayak because my flight was canceled with JetBlue through kayak. I would not have know my flight was canceled unless I had called to verify exactly when my flight was. There was poor communication between kayak and JetBlue and I will never book with neither company every again.
Pros: "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
Pros: "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
Cons: "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
Pros: "Crew was great"
Cons: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Pros: "The Seat is good."
Cons: "The check in counter welcoming should be better in Barcelona"
Pros: "Crew was great."
Cons: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
Cons: "Had "summon the crew" light on for 40 minutes, no one showed up"
Pros: "Everything other than food"
Cons: "While they gave good AVML food on DXB-HYD flight, not sure what stops them from repeating it on SFO-DXB flight., It was worst to the end."
Couldn’t travel through this flight as the connection missed because of the first flight from Phoenix to London itself got delayed
Cons: "I wish kayak gets back to customers .. very poor customer service .. flight delays .. no proper assistance"
Pros: "In hour 20 of delays and being held in a room with no access to water"
Cons: "Absolutely everything. Access to food or water. Basic communication. A semblance of organization."
Pros: "It was very comfortable."
Cons: "If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage...."
Pros: "Crew seemed happy"
Cons: "Absolutely no leg space and I'm only average height"
Pros: "Everything was on time. Attendants were courteous."
Cons: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."
Pros: "Nothing to say"
Cons: "Everything. Will never book AA/BA again. Ended up with 42 hours journey."
Pros: "Boarding pass to from LHR to Hyderabad was not iisued at SAT airport. The guy with wheelchair at London didn't help in getting me boarding pass in time. My flight scheduled left. I had to wait for the next flight enroute to Delhi rather than hyderabad directly. I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Cons: "Non-issue of boarding pass from LHR to Hyderabad at SAT airport USA. Callous attitude of the guy who didn't help me in getting me the boarding pass at LHR. Enrouting me through Delhi to Hyderabad instead of a direct flight I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Pros: "Check in and crew were very nice"
Cons: "Baggage was slow But everything was fine Pilot kept us informed"
Pros: "The crew were very nice and friendly."
Cons: "The seat configuration in business class is the worst of all carriers I have ever flown. Very uncomfortable in so many ways."
Pros: "New plane well maintained."
Cons: "Very poor food quality, boarding member are a bit slow."
Pros: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Cons: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Pros: "The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline."
Cons: "The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!"
Pros: "every thing from the new plane until arrive it was amazing"
Cons: "nothing every thing i like it"
Cons: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"
Cons: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Cons: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Pros: "Everything was great. Crew was very nice. Food good. Not too crowded."
Cons: "Seems like the plane needed to be retired compared to others. The tech was old."
Pros: "Flight was very comfortable from boarding to landing."
Cons: "Food was just very normal and lack variety. Should provide more options."
Cons: "Terrible service Unnecessarily had to claim baggage & recheck in at Delhi Delayed Crowded"
Pros: "Food and inflight crew were good"
Cons: "Baggage got delayed. No customer service agents to help. Ground staff does not know process, airport staff unresponsive. Horrible horrible experience"
Cons: "I don’t know yet. We had to miss the flight because of the earlier flight’s delay. Ridiculous planning by whoever is the in-charge of airline scheduling. I urge people to stay away from India. They charge competitively and the service stinks. No reason to use this airline."
Cons: "Crew folks are like bus conductors, bad food, screens dont work, seats not clean, junk in front pouches."
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Pros: "Seats are clean on time arrival crew service entertainment system"
Cons: "Meal choice was bad"
Cons: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
Pros: "I like the food and flight crew service"
Cons: "The flight I boarded has less leg space and Tv didn't work.As it is a long journey,we expect minimal facilities like tv etc.."
Cons: "Entertainment system did not work duration of the flight. Uncomfortable seats, confusing instructions for deplaning. Will travel Sir India only if I have no other option"
Pros: "Boarding process was good"
Cons: "Most of the seats were either damaged or broken. If you are lucky your telivision will work."