The flight was very empty and they wouldn’t let us sit in the bulkhead seating. A pilot sat in one row by himself and we had to sit behind him. My friend is 6ft 3 in and it was uncomfortable for him to have his knees crammed in. The flight attendants didn’t care, the pilot didn’t either. This tells me that American Airlines is not concerned about the customer, only their profits! I’m telling everyone I know all over social media! Hope you lose money because of your money hungry policies and lack of consideration for your customers .
Cons: "The plane was not cleaned prior to us getting on."
Pros: "The entertainment choice on AA and the in flight wifi are super! The flight attendants were impeccable."
Cons: "My flight was supposed to be on May 26 but I got bumped! The counter at Lax was completely UNDERSTAFFED! At one time the three customer service representatives were stuck with ‘difficult cases’ for over 20 minutes - the line did not move AT ALL! With roughly 75 passengers in line this is unacceptable. I sprang into action and demanded quicker service from the supervisor Seth telling him that people are going to miss their flights. He showed no people skills and decided to be confrontative, inquiring since when I was in line and telling me that I should have come earlier; he did admit that he was understaffed that day but could not do anything about it. After having waiting in line for 1 hour it took the representative too long to check out my Covid Test done by the company AA partnered with - and because of a missing ‘entry registration’ and the use of my married name on the Covid Test instead of my maiden name on my passport ( I had documentation to prove the validity of both names) I stood no chance to rectify any of it as the cut off time for the flight had approached. Instead I was issued a ticket for the next day. No smile, no empathy - I really felt treated like cattle...When I came to the same counter the next day the wait to see a customer service representative was 10 minutes!!!! Which proves my point that they were completely understaffed on May 26! And I had to get a hotel at LAX! On the flight on the 27 May I found the breakfast on board to be very disappointing: no bread, no deli meat and no cheese but yoghurt instead."
Cons: "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
Cons: "No beverages were available to even purchase!"
Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Cons: "Offered entertainment"
Pros: "Seat to tight"
Cons: "Better pricing"
Pros: "American airlines bad service"
Cons: "Better Customers service"
Pros: "On time"
Cons: "I pre ordered a vegan meal. American Airlines feed me salad and fruit. Not exactly inspiring or sustaining."
Pros: "Everyone was nice and it went smoothly!"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "leg room"
Cons: "paid for a window seat, got no window. The map on the website dictated a window and exit row. This was not the case. This flight is always late. Waiting on baggage in Midland takes 30+ minutes"
Cons: "Gate changed 4 times. Boarded 2 hours late and sat on.plane for maintenance. Not cool."
Pros: "Crew was nice and flight enjoyable"
Pros: "Fairly short trip but was able to used the in flight entertainment."
Cons: "Too many PA announcements and the volume when connected to the TV screens was way too loud! Gave us a heart attack everytime!"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Cons: "Haven’t gotten on it yet as I am stuck in DFW"
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "The aircraft was tiny and we were delayed"
Pros: "quick flight"
Cons: "seats are very cramped"
Cons: "The changed of flight from.BA To American airlines."
Pros: "Got us home finally"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Cons: "Seats were too small which made it hard to get comfortable."
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Nice flight attendant A full can of soda"
Cons: "Board on the tarmac Tiny plane Hardly any overhead storage Had to sit on the taxiway for another 30 min once we landed"
Pros: "clean and newer airplane"
Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Pros: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Cons: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "Sits were not comfortable."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "Nothing. Everything was great"
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "Crew was great. The landing in Memphis was exceptionally smooth."
Cons: "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
Pros: "Nice flight but a little tight."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Cons: "Was not offered a drink or snack on the flight"
Pros: "Arrived earlier than scheduled, seats were uncomfortable but that's Coach for you."
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Pros: "Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!""
Pros: "Good communication from the Captain throughout the delay"
Pros: "The staff put on a smiley face despite the delays and upset passengers."
Cons: "Delays from an earlier flight getting in and then maintenance delays. It was an overcrowded, uncomfortable flight. We didn't even get an apology from it being over 40 minutes late. Then you want us to buy tv? I'm thinking of flying Jet Blue next time!"
Cons: "The plane was over two hours late! They decided to use a plane from Tokyo, so we got to wait for customs. I had just lost my mother and all I wanted to was get home. They kept saying soon. It doesn't seem efficient to use an international plane for domestic flights!"
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "Nothing unusual"
Cons: "Nothing unusual"
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "We were delayed by more than 6 hours."
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "Arrived 5 hours late"
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "That i made it home"
Cons: "This flight is always late. And the original arrival time is late to start with."
Pros: "The faxt tah I made it home same day"
Cons: "Having to be deferred 7 hrs from intended flight arrival"
Pros: "From the time of my arrival at LAX the staff was great and kept things moving right alone for me. Almost no waiting at all. The in flight staff was awsome and cheerful and very helpful and observant."
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "I pray was a fast flight but it was very nice. Very roomy in the plane I was in. Very happy with everything"
Pros: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Cons: "Nothing. Boo on United."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "Liked that it was fast flight, good service"
Cons: "Didn't like that it was soo small and the customer service when boarding were not the nicest people at all very rude"
Pros: "I liked the direct option to Seattle versus a layover mid country."
Cons: "Boarding procedures seem to make no sense. I don't understand why airlines stopped boarding from back to front. I can't see how this "zone" makes it any faster. Entertainment was not free. I get having paid movies, but there should be some free options."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "did not take that flight, the return date need changed and it was more money to change date than it was to buy a new ticket"
Cons: "Flight was delayed not enough information. Missed connection."
Pros: "Crew was nice. Lots of selection for movies."
Cons: "Drink service was so slow. Literally had to beg for drinks"
Pros: "That I was able to find a cheap seat to come home for a family emergency even though the seating was tight."
Cons: "The scheduling was really tight. Had to basically run from gate 25 to gate 82 to catch my flight to Nebraska. And then I realized this was the same the last time I flew this route a couple years ago around Christmas. Too close. Good thing I'm in shape."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "We had a connecting flight from Chicago to Detroit that was never fulfilled. We had to rent a vehicle and drive home because the only option was to stay another day in Chicago and possibly fly home the next evening."
Cons: "We receive no satisfaction for either a credit or a refund."
Pros: "Entertainment system from the 90s, and it didn't even work. Food terrible and surly cabin crew. Was so excited to fly with Lufthansa and so very disappointed to get United instead."
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Pros: "The Captain did a great job of letting passengers know when to expect turbulence ahead, time of arrival (we arrived early), etc. Crew was friendly"
Cons: "Complementary food selection was poor - would like to see healthier snack options (100% all natural, organic, etc.) and allergy alternatives (gluten free, soy free, non GMO, etc). Seating was uncomfortable (economy class) and AC adapter plug was loose (iPhone charging adapter wouldn't stay secure in outlet below seat) Wasn't seated next to my spouse although tickets were purchased at the same time (on same transaction)"
Pros: "Crew was nice"
Cons: "Seated at the back of the plane directly across from the bathroom. It was horrible the entire time. Never want to experience that again."
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"