Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Crew was. Great"
Cons: "Some thing better to chew on"
Cons: "never made it to this flight."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "The seat although with limited leg room, was comfortable."
Cons: "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
Cons: "The seats were nice but so tiny! Very VERY uncomfortable."
Cons: "The AA app broke"
Cons: "The return flight was cancal very late"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Pros: "The crew was great, but overworked."
Cons: "Obnoxious people on board were allowed to be obnoxious. It would have been nice for the crew to follow thru with requests,"
Cons: "Yo actually take off on time"
Cons: "Flight canceled with zero re-book.assistance offered and NO seats left. I was forced to upgrade to get to my destination a day late. Trip was short to begin with. I booked plenty in advance. I want my 55m miles back in my account. It was that or $1000. Unhappy customer."
Cons: "All good"
Pros: "Got bumped up to main cabin extra for free whiskey"
Cons: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."
Pros: "The crew on this flight was excellent. Very respectful and kind in their answers."
Cons: "AA should really do something about their food selection as the cost of improving the food they can give economy class will not cost anymore than what they give now."
Pros: "Flight attendants incredible!!!!"
Cons: "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"
Cons: "Cancellations and the staff was not very helpful at all! Very disappointed"
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "great food, friendly crew"
Cons: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
Pros: "arrival to the destination"
Cons: "booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE"
Cons: "The flight was delayed due to weather"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "Extra space was amazing"
Cons: "No complaints"
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "great flight! THank You"
Pros: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Missed flight"
Pros: "VERY GOOD"
Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."
Cons: "Two hours late due to not having adequate equipment"
Pros: "Arrived early"
Cons: "Overweight flight attendant bumped into me everytime they went down the aisle making sleep very difficult."
Cons: "My audio outlet was defenct. So, no films. And my connecting flight didnt have any information."
Pros: "Really?! After all these years, you can't manage the boarding process or even attempt to create and/or keep ques? This part I have to say is not rocket science. Also, if you are going to offer carry-on baggage, then make sure you can honor it!No one took charge Or do we get to charge you $60 for the luxury of being able to check our bags to their final destination?"
Cons: "No one took charge. Those that refused to check bags when told they must due to no more overhead bin storage, all had room to put their carry-on in the overhead storage with room to spare."
Pros: "Comfortable seats, attentive staff, good entertainment offerings"
Cons: "AA got rid of the video screens on the back of seats."
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Pros: "Departed on time arrived a little early"
Cons: "Seats were not as comfortable as other flights I've been on."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "I cannot even find a positive in describing my flighh experience on August 19-20, 2016"
Cons: "My flight was delayed, as I result I would miss my connecting flight. I was rerouted, making me arrive at my destination 4 hrs later than expected hence I missed my bus reservation to my place of stay. Oh! Not to mention, my luggage was lost and I had an event to attend a few hours later. Horrible experience."
Pros: "Captain and crew were friendly and professional."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Pros: "Crew was fine"
Cons: "My flight was delayed 2 hours"
Pros: "The crew and the service was very good."
Cons: "Food could have been slightly better but can’t complain."
Cons: "The plane was excessively hot before takeoff due to a inoperative power unit and the flight crew did nothing to cool it off despite delays"
Pros: "The free WiFi and entertainment"
Cons: "The airplane maintenance issues and I missed 3 connecting flights bc of it"
Pros: "The crew were very welcoming and took care of passengers very well"
Cons: "Not sure as I really liked this flight leg"
Cons: "There was no lunch"
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "Short flight, not a lot of people. It was very quiet. Plane seats had plenty of leg room!"
Pros: "Excellent service."
Pros: "You did everything possible to delay my connection so I would make my flight. I was so worried I made a wrong turn and missed it anyway."
Cons: "Sitting on the tarmac waiting for a gate and missing my connection. Sitting for 10 mins on Midland tarmac to burn off gas. What? I get it but, what?"
Pros: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Pros: "I liked the perfect landing!!"
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "The crew on the flight was very nice and I like that they fed us multiple times."
Cons: "When at the boarding gate, the staff forced me to check my carry on because they said it was “too big”. But I was on a flight before hand that was much smaller and it fit in the overhead space there. When I try to tell them that it fit in the last plane and I fit it in the example been, they still made me check it. I believe they just picked me out for no reason. It was ridiculous and the lady was very rude. The crew on the flight was very nice and I like that they fed us multiple times. Also, the flight was very cold. Even with the blanket and cardigan, we could never get warm."
Pros: "I finally got to Portland."
Cons: "The plane did not arrive at gate, they gave us poor/invalid excuses as to why there was no plane. We moved from gate 73A to gate 82, in another terminal back to gate 73A for no explainable reason. Finally we left after having to checked in now at gate 73.....what a mess and over 2hrs late!"
Pros: "Direct Flight & Affordable"
Cons: "Zero Complaints"
Pros: "Honestly liked when the plane landed and I was able to get off."
Cons: "There was absolutely no room to be comfortable no shoulder width no leg room just terrible."
Pros: "I was sold a ticket on an oversold flight without disclosure."
Pros: "I liked that they thought that tic tacs is a solution to a 14 hour delay. Screw you, United."
Cons: "Since I missed this connecting flight by 8 hours, the best united could guarantee was a flight 2 DAYS LATER. I had to sleep at the airport. No food vouchers, no compensation. Waited in Uniteds line for 3 hours just to talk to someone. They lost my luggage which I had PAID to check; it was sent to the wrong airport. They guanteed luggage delivery by Thursday night. It arrived Saturday morning at 3am."
Pros: "On time"
Pros: "Everything was really good"
Pros: "We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny"
Cons: "I didn't like buying a ticket for a flight with an ANA number and advertised as ANA but then flying United. I don't want to fly united."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Outstanding service. Very comfortable economy plus. Lots of legroom."
Cons: "Crew n comfort"
Cons: "Had computer problems. All flights shut down. Will never fly United again"
Pros: "Didn't crash"
Cons: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."
Pros: "Short direct flight"
Pros: "All of the staff is very friendly and everything is taken care of in a timely manner"
Pros: "Staff was very helpful and courteous. Punctual flight."
Pros: "We sat on the runway for an hour. We shouldn't have boarded if there was a long delay."
Pros: "paid for extra legroom and it made a difference. Staff was very responsive."
Cons: "Cabin temperature fluctuated quite a bit"
Pros: "Boarding at the Midland airport was a breeze. Small airport, small plane, quick and easy boarding. Good plane - new Embraer jet. Enough room in economy even without Economy Plus. Good amount of time for a flight - not overly long. Friendly crew, standard service."
Cons: "It was oversold so they booked another flight on American that still hasn't even left Dallas! Should have arrived by now."
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "Same as Co's to Houston"
Cons: "There were electrical outlets, but they didn't work. Also the food was poor. Why can't we just get some healthier food as snacks, like fruit, or dried fruit and nuts or something? Airlines always just give you junk food."
Pros: "First leg had free streaming on your own device, which was awesome!"
Pros: "Midland Airport was easy checking in, Excellent air crew from United Airlines. Bush Airport easy getting around. Great Flight all around."
Pros: "Nothing really"
Cons: "This flight was delayed an hour as United had maintenance issues with the plane. United sadly has a bad reputation for deferred maintenance on its planes in order to cut costs. They don't care about customer satisfaction, just the bottom line."
Pros: "No problems."
Pros: "Smooth. Flight was delayed due to late arrival of our plane. It actually worked in our favor since we booked the flight so last minute if it hadn't been delayed we would have missed it! So, the delay was great! :)"
Cons: "space! I'm sure he hear it all the time but, I'm a smaller person and I'm still cramped. Thankfully it was a short flight. Just wish it could be more comfortable."
Pros: "Left on time,luggage not missed and good landing"
Pros: "Price of tckt"
Cons: "Departing 30min late and arriving 45min late to final destination"
Pros: "The plane was new and the seats were comfortable. It was a decent size plane. It wasn't crowded, so folks could spread out and sleep since it was a late evening flight."
Cons: "There were only about 12 people on the flight, and they made 6 of us wait past boarding time until the others arrived. I wanted to get on and get settled, so this was an annoyance to me. There was no beverage or snack service, which I assume was because it was a short flight. However, my itinerary showed a longer flight, so I didn't pre purchase any beverages, I was thirsty the entire flight."
Airlines flying from Midland to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights