Pros: "Amazing crew!"
Cons: "Keep traveler's updated on delays."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Cons: "Better timing on the flight connections."
Cons: "Departing closer to scheduled time - lack of flight attendants causing a three hour delay is not great at all."
Cons: "We could have made our connecting flight. And then our"
Pros: "Flight crew was great, seats were great."
Cons: "Checking in was a nightmare with rude and nonchalant United agents who seemed oblivious to the late/canceled flights pandemonium with passengers scrambling to get questions answered about the rebooking possibilities being offered. I got a text message at 4:30AM about delay and rebooking opp."
Cons: "Give snacks"
Pros: "Amenities. And courteous crew"
Cons: "Choice of Vegeterian options"
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Pros: "Check in and boarding went very smoothly. The crew was very attentive. They came through the cabin several times with the drink cart. And after dinner was served, gave everyone a bottle of water. Good choice of movies, food was good and the light breakfast was actually very filling. Excellent croissants. Overall great flight."
Pros: "2500 bonus miles for my trouble"
Cons: "Told flight would be delayed. Pushed back one hour every hour for 5 hours. "Average delays" that day were 45-60 mins (our flight was the ONLY flight with a 5 hour delay in Newark). Once on the plane, told the air traffic control radars lost power and we'd be delayed another 30 mins. Entertainment required me to pay for broadcast channels."
Cons: "Denied access to lounge in Chicago. Didn't have requested (vegetarian) meal. Flight attendants were rude, not friendly."
Pros: "The crew on the United flight were kind and helpful during the flight"
Cons: "The change of the departure of my flight The miscommunication between airlines No customer service of united airlines in Panama during transit and not being presented with all the boarding passes when checking in. The old business class seats were very uncomfortable. Having no help from representatives to issue a boarding pass"
Pros: "Flight was in time and smooth. Crew was friendly and active in the cabin."
Cons: "Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area."
Pros: "The crew"
Cons: "The automation of the check in to print luggage tags Crammed seats in regular economy Malfunction of entertainment screen Food was awful and only beer and wine were for free"
Pros: "Seat size in premium economy."
Cons: "Food and presentation were weak."
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Cons: "Uncomfortable seating"
Pros: "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "The flight was just another flight, crew was speedy, and proficient."
Cons: "The seating is way too compact. Me and my neighbor we're hitting elbows the entire time."
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Pros: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "Fast loading and effect attendant"
Pros: "One of the best flights I have ever been on! Everything was right on time."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Cons: "The cabin was very hot"
Pros: "The upgrade was awsome"
Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Cons: "Tiny space, no access to electricity"
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Pros: "that the plane landed in one piece"
Cons: "it was late 1.5 hours it badly was overbooked hand luggage hysteria lack of aircon while on the ground overall attitude of crew"
Pros: "Easy flight"
Cons: "Very bumpy!"
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Cons: "Seats in economy are always short on the knees. Paying $25 for checked bag is way out of line. Free is better, but $10 max would be more than enough since fuel charges have gone way down for all air lines."
Cons: "United botched my boarding passes at security so I had to run back and get the correct one, catching my bags to see if they were going to the right place"
Pros: "Boarding was a little challenging. Had issues with a bad check-in kiosk, but the staff handled well and got on my flight. Small plane,but a short flight."
Cons: "Apparently United is the only airline that can't figure out how to upload TSA-pre KTNs onto boarding passes. I went to the SFO United customer service desk and they rambled through a few minutes of excuses before even looking at their system to identify possible problems. She even stated that United wouldn't comply with the federal Homeland Security program unless passengers paid for it... Which sounded like she was asking for a bribe. That can't possibly be legal and United should be ashamed and this policy made public."
Cons: "I was told I had a confirmed seat after a cancelled flight and showed up the next day to find out it was given to someone else. No help was giving took us three hours to finally get help"
Pros: "Only one person had questionable customer service abilities. Everyone else was very pleasant and helpful. Downloaded United's app to my cell phone in Denver and watched a movie on the second leg of my flight. Delightful!"
Cons: "Single older woman harassed by arrogant middle aged male TSA agent in Kansas City over something so simple as a can of hair spray! Had to return to ticketing to check my bag ($25!) and go through security twice. Everyone except this one man was very nice. (Suggest minor personnel adjustment?) Wait for baggage at Eugene was way too long considering we were the only flight arriving in the middle of the night and the airport was otherwise deserted."
Cons: "I was told that despite weather delays I would definitely make my connection on time and to "stop wasting the agent's time" with my questions. Of course I missed it, spent Christmas night in the Houston airport, and nearly lost my job for missing work the next day. I would never fly United again."