Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Did not get a vegetarian option in 1st class and the video was not working.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
West Jet has a horrible boarding process and the seats have no cushion.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Some crew were unfriendly or in some cases just straight up rude.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Entertainment kept turning itself off. Gave up on watching a movie.
First time flying WestJet airlines and it was a wonderful experience!
It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.
For some reason pretty much all zones were called almost one after the other and we all ended up standing without moving for what seemed like a long time. Definitely not WestJet’s fault. Likely the guys in hiviz vests at boarding desk. The big problem was zero explanation. If there is a good reason for something people will understand. As a consequence of this delay flight was quite late leaving. Zero entertainment on board. I’m a Rewards member but was unable to connect to the Wifi. First world problems, I know. Flight was otherwise excellent.
The crew was excellent. The turbulence was very bad and they were unable to serve our dinner. The captain informed the passengers that we were going to get water and snack instead. They provided us ample snacks instead. Otherwise the trip was good.
Delayed but they wouldn’t tell us tell after boarding was scheduled to start. So it’s like we know it’s delayed why won’t they say anything?? How long? The. We ended up sitting on the tarmac for 2 hours before they finally cancelled the flight. Bad!
It wasn’t bad but I swear their planes keep getting smaller and cramped so it was uncomfortable for such a long time. Also the food is just okay they need some different options
Friendly helpful crew but that did not make up for cramped, uncomfortable seating. Anyone over 5.5 feet and 150lbs is going to feel crammed into the tiny space they have allotted for seating unless you are a special rewards customer, then you get the properly human size seats. With the outrageous price of flying these days, even in economy, the very least they can do is provide you with a comfortable seating experience. Especially since if there is any kind of delay on the ground you're likely to be stuck there even longer than your scheduled flight time.
Check in through Kayak is IMPOSSIBLE due to the fact that Kayak & the airline of your choosing have different confirmation and reservation codes. You have to call the airline to find your actual information. My brand new KOBO Libra Colour 2 was destroyed somewhere in the security line. When I put it in the bin it was fine, and when I received it back, the screen was destroyed. Awesome. The boarding was a nightmare as people rushed to the gates prior the their boarding zones. I was seated between a father daughter duo who when I suggested I move to either side so they aren’t separated they said “no, we chose this on purpose.” They proceeded to talk over me, pass things over me, use my foot space, and lean on both sides. When we landed, the father was one of the first up, even though we were in the middle/back area. He then rushes his daughter to the point she quite literally clammers over me so they can push through people. The food was off putting: spinach & ricotta in a red sauce is a weird choice. The bun was fine. Tony’s chocolates were a great choice, though. The first flight was terrible. The second flight was much better. I was in a state after the first flight, and two of the flight attendants did a great job supporting the intense nausea I was suffering from by providing a large bag of ice and multiple ginger ales.
Really impressed. Organised boarding arrangements, nice new plane with decent seats. Professional yet humorous cabin crew. Nice meal and snack service, all really impressive.
We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole
More space for economy, and the bathroom size is only for people with size XS
We were delayed in CLT for 4 hours for mechanical issues resulting in us not leaving till 1:30AM and landing at 2:30 AM, so getting home at 4AM. The crew at the desk had no answers and provided very little information. I received a food voucher via email/app however there were no food places open. Even the walk up and scan your own places did not accept the QR code. I know mechanical issues occur but better communication would have made an unfortunate situation less frustrating.
The first leg of my trip from Dallas to CLT was smooth from check-in to landing. The snack, biscott cookie really needs an upgrade. Even if the upgrade is a choice of the cookie or pretzels.
If the service crew didn't make difference between people and they change my seat without asking me if is okay or not with me
Flight was late and boarding was confusing because gate changed and I didn’t get a notification
Was a normal flight but it was delayed, and there wasn't an explanation.
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
a321 business class not up to transcontinental & international flight standards
BA is now my preferred way to travel. On ground staff in Canada, London and Nairobi were patient , polite and helpful with our group. On board staff went that extra mile to make sure we felt important. Best of all, no lost luggage! Highly recommend BA in fact have 2 more long hauls with them this year.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
The plane was very cramped and no room to move. Other passengers brought suitcases that didn't fit in the overhead bins. This made boarding and departing extremely slow.
The long delay was the worst part of the flight.
everything was fine. but paying for 1 piece of check-in luggage and denying passengers to board with carry-on luggage which by air line's standards does not fit is not acceptable. when one travels for a longer time one needs to have some essentials
Old, noisy plane, bad coffee, delayed. Flight attendant was very nice.
My flight was cancelled. The flight they booked me on was delayed over 2 hours with mechanical problems so I missed my connection and they ran out of hotel rooms, so I had to book and pay for it on my own. I also had to pay for food out of pocket. It was a terrible experience.
Was surprised the plane was a turbo prop. These are much noisier than jet planes.
Plus; Easy check in. Organized and efficient crew. Minus; Legroom on plane. Wiped down armrests and tray table with a Clorox wipe and wipe showed more dirt than I thought was there.
An hour and a half late. Seats as always ridiculously cramped. Beverage options limited. Stale pretzels. The usual…
We had a significant illness at the last minute. Air Canada was unsympathetic and rude and refused to give us any credit on our unused ticket.
Ran wonderfully and smoothly roundtrip. Could not have asked for more from the staff.
