Pros: "One stewardess was pretty rude and impatient. Other staff excellent"
Cons: "Stewardess should speak slower, enunciate and smile."
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "The plane was comfortable and the crew was friendly. We were able to board early with our child."
Cons: "For some reason they needed to check everyone's ticket and passport at the gate and again before getting onto the plane. Oh, and they got everyone onto a bus to drive them from the gate over to the plane which could have easily been walked to. They should have at least done a victory lap first."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Cons: "Therer were four different planes listed leaving at my gate at one time. I was eventually moved two times to different gates. Outbound flight delayed almost an hour and the terminal was extremely overcrowded. Return flight was delayed almost four hours. No notifications made of delay prior to arriva"
Pros: "The gate agent is in mpls was the only good thing jet blue had going."
Cons: "ON TIME"
Pros: "Good leg room and bag room under aisle seat. Crew good. Flight on time. There was overhead space for my carry-on bag this time."
Cons: "Wrong terminal info in JFK Air Train. Wrong gate info JFK monitors. Wrong flight info on gate monitor (said Bermuda instead of Burbank). Seat TV control stopped working during flight. Rear deplaning never worked due to some problem. Should serve drinks first. Seats narrow. Flight map not work"
Cons: "It would be great if boarding was more streamlined. Tell group C to wait there, group A to wait over there. Too many clogs of people you don’t even know who’s in line or not"
Pros: "Female pilot"
Cons: "Vouchers for non working entertainment is only good toward a JetBlue flight not for food and drinks that must be purchased"
Pros: "On time arrival, I flight snacks and water."
Cons: "I'm 6'7 and my wife is 6'1, the seats are a bit tight but it was fine for a 30min flight."
Pros: "Hard product in first was good for domestic first"
Cons: "Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight."
Pros: "The flights were on time."
Cons: "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
Cons: "Nothing that AA could do better. Both fellow passengers had body odor that was so bothersome. I could not even sleep, not eat because of their smell. Oh well, laugh when we can, right? Oh by the way, the Pilots of both planes I took for this DFW-ATL-DFW flights were awesome. Landings were so smooth, like butter"
Cons: "Original flight we booked would have taken us overnight. But it was canceled so we had to stay overnight in the airport"
Pros: "Everything was super comforting"
Cons: "The flight are always subjected to delay ... I didn’t like that..."
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Pros: "Landing while raining the pilots did a great job"
Cons: "faster boarding, going out of the plane, the internet on plane was included but didn’t work"
Pros: "Food was great! Service was excellent."
Cons: "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Pros: "Throughout the flight every since and while they offered food. Snaks, drinks, desserts as well as main course. Surprisingly as it is relatively not a long flight. Some of food was not very tasty, but definitely won't stay hungry!"
Cons: "Sky is the limit"
Pros: "The crew was amazing and plenty of room. Good food!"
Cons: "Flight was significantly delayed as a result missed my train"
Pros: "I finally got home! What was supposed to be a 4-5 hour flight took over 12 hours."
Cons: "United Airlines sucks. If you can avoid United Airlines you should. They might seem like a better price but what they don’t tell you is they are going to burn your time and waste your money. They are not accountability for delays or non - delivery of service. Their customer service mantra"
Pros: "The crew was nice and very respectful to all the passengers."
Cons: "Comfier chairs"
Pros: "Water and snacks offered when flight was delayed over an hour! Crew."
Cons: "Flight delayed over an hour."
Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"
Pros: "Kids dont like fancy spices. Both ways we had ravioli. Thai. Spinach. Sundried tomatoes. Quinoa. Plain breakfast sandwich was best for both kids. If there is a special thing for kids make it clear. We would have taken that. Many tv disnt work. Froze on games. My kid did not need it. Others on plane whined. Parents fault, yes. But maybe service tv's. It was unclear how to get help."
Cons: "Made me miss my flight and sayed oops o forgot to tell you the gate changed"
Pros: "Crew were experienced, and worked preemptively to help a number of passengers with tight connections"
Pros: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Cons: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Pros: "Pretty much nothing"
Cons: "Tray tables the size of my cell phone. Had to pay $50 a piece for each item checked or carried on. Seats don't recline. You have to pay for any snack or refreshments while on the plane. No entertainment options, not even a magazine. Armrests didn't fold all the way up. Flight attendant wouldn't allow any switching of seats even though an entire row of seats was empty. Flight crew all looked and acted worn out and cranky. I recieved no forward notice of the cost of luggage and carry on items until I reached the ticket counter, and then would've had to pay a fee in order to cancel my trip with them. This is classic bait and switch with predatory tactics. The woman at the ticket counter tried to tell me that they were still the cheapest airline available to which I replied. "You are a complete liar. It would have cost us 8 more dollars to go with a United flight instead, but overall would have saved me. 92$ in the long run with a much more comfortable flight and complimentary refreshments. Not only will I never fly frontier again, I will tell anyone willing to listen to not fly frontier as well."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "Frontier gave me. Voucher for another flight."
Cons: "My flight was delayed 12 hours. They boarded us and then had us deplane because the crew timed out."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "$60 bag checking $55 for carry on $21 for seat selection"
Cons: "$60 bag checking $55 for carry on $21 for seat selection pay for water on board"
Cons: "Supervisor was extremely rude and didnt let us on the flight because we had arrived a minute late. We asked to speak to manager and he said that he was alone. It was extremely frustrating having to rebook tickets and getting telling my two kids that we had to wait until 4 in the morning for our next flight and have to pay extra for purchasing new tickets. He did reduce the price for me having to pay for 3 people which I do appreciate but it was a horrible experience."
Pros: "The crew was great"
Cons: "We were not able to choose seats when the fight was book a month in advance. Only option was upgrade seats at check in. Flight had 20 seats unused."
Cons: "Would appreciate if Frontier would have upfront pricing - I had to pay to select a seat and pay to check a bag. I will not be flying Frontier in the future."
Cons: "Did not realize they charged $45 for each carry-on and how hard (no padding at all) the seats were. For the extra $190 I spent, I would have rather flown AA or any other airline that is not a discount airline. Lesson learned"
Cons: "Unexpected fees on carry ons, should be more clear about charges. Tiny trays couldn't for my snack and drinks even. Won't fly with frontier again"
Pros: "The crew did a good job for a short flight."
Cons: "I’ve been in uncomfortable seats before on other airlines. However I’ve never been in seats that didn’t recline at least a small degree. When they say Budget airline, they mean it. The plane literally felt like it was going to fall apart on takeoff and landing. Rattling from multiple Compartments and the worst whining of the engine I’ve ever heard. It was a bit unsettling as well as unnecessary. If the mechanics can’t quiet things down and tighten the compartments to stop things from making that much racket then Spirit needs to take the plane out of commission. Not a smooth quiet flight for sure. It would be hard to recommend Spirit airlines to anyone."
Cons: "I would like airline to offer complimentary refreshments in the flight."
Pros: "Ease of boarding. Best landing I've had in some time."
Cons: "No carry-on bag fee exemption"
Pros: "All I can say it’s disappointment"
Cons: "Seat not comfortable overpriced not gonna fly again with spirit"
Pros: "I got to and from my destination safely. That was nice"
Cons: "Nothing, most everything on my flights were enjoyable. No complaints."
Cons: "Pay for each carry-on $55 for outbound and same for inbound, that s a rip off"
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Pros: "The boarding was easy. The passenger service during the flight was very good. The flight was comfortable and pleasant. The plane seemed to be brand new and clean, very pleasant."
Cons: "There were no blankets offered but the cabin temperature became comfortable. A blanket was not needed after all."
Cons: "I had 2-3.6 hour delays in both directions of my trip. Really screwed things up for me, and ended up costing me a lot. Not worth it."
Cons: "Seats stationary ...ok for a hour flight but more than tahn is pretty uncomfortable."