Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Shanghai
|September||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$591||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Luggage lost. Tv audio did not work"
Pros: "Good crews."
Cons: "Space seats."
Pros: "Seat in biz on 380 was comfortable. Crew good not great."
Cons: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Pros: "No... no... no...."
Pros: "Crew very helpful. Seat roomy."
Pros: "Service was very goood"
Cons: "Food was not great and entertainment was average"
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Pros: "Space between the seats."
Cons: "Color of the seats."
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "JAL is great!"
Pros: "Nicest crew I have ever seen!"
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Cons: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Cons: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Pros: "The legroom is comfortable for a tall person."
Pros: "Good service and very clean plane."
Cons: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Pros: "Excellent flight and wonderful service!"
Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "That it was comfortable."
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "Free WiFi in flight!"
Cons: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Pros: "The service was excellent and the food was awesome as always!"
Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Pros: "Very nice"
Pros: "excellent seat space and excellent in-flight service."
Pros: "It seemed more spacious. Food was pretty good."
Pros: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Cons: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Pros: "The seat soace is sufficient enough"
Cons: "Pork contain food is served but the crew didn't explain it when giving it away."
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Cons: "Less announcements to interrupt the entertainment."
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "Perhaps the most courteous airline I’ve experienced."
Cons: "Nice trip"
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "All the flight attendants were doing excellent customer service and there was good food."
Cons: "There was nothing that I didn't like."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "Staff is awesome"
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Cons: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Pros: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Cons: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Pros: "Great service and crew. Boarding was quick and efficient."
Cons: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Cons: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Cons: "The entertainment is pretty limited , and the food selection is limited for western food."
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "more new movies will be better"
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "Was a smooth flight, good flight crew. Tasty food too"
Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "Food was served with metal utensils."
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "Hospitality of the staff was superb. Nice and clean cabin."
Pros: "Sleeper seats, food and service"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "Wish there was more movies in English"
Pros: "leg room!"
Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "As long as I didn't fly on united"
Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Pros: "Excellent in every way"
Cons: "It was very warm on the plane."
Pros: "It was clean and nice"
Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pros: "Enjoyed the flight very much!"
Cons: "Too much scrutiny for my request for a double vodka screwdriver"
Cons: "Food variety"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Cons: "Food would have been better."
Cons: "If they had gate number on bording pass from Doha to ahmedabad."
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Cons: "The new Q suites in business are GREAT!"
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Pros: "The food and flight staff were good"
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "Big seat"
Pros: "very nice crew please have good dessert"
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "All of it was great!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Cons: "Seats are too small"
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Cons: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Pros: "Being able to sleep."
Cons: "Food was not good. Rice was not fully cooked."
Pros: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Cons: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Pros: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Cons: "Food is not fresh, very uncomfortable seats and very little leg room."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "It was something unexpected"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Cons: "Seat cushion was hard for long flight time!"
Pros: "food and courtesy of the staff"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "The leg space is what got this flight a 3 star."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: ". ."
Pros: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "Old aircraft showing its age."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Got here early!"
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Funny crew members and very friendly captain"
Pros: "The crew was so nice and funny!"
Cons: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Cons: "The food not so much breadddd"
Pros: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Cons: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "It felt like it was over before it even started!"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "Smooth. Fast boarding"
Pros: "No issues with the flight. All went as planned."
Cons: "Flight was delayed until it made me miss my connection"
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Cons: "Delayed so I was not home until middle of the night."
Pros: "Short flight."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "Great service, very comfortable."
Cons: "No on board entertainment."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "The boarding process was smooth, friendly staff."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "On Time"
Pros: "New equipment"
Cons: "Late departure"
Pros: "Distaff who is very friendly and accommodating."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "friendly flight crew"
Pros: "The infotainment screen on back of headrests."
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Pros: "Quick flight - attendants were nice."
Cons: "It was way too hot like the Ac wasn't working. Walked off the plane sweating."
Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"
Pros: "The take off and landing was peaceful and on time"
Cons: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."
Pros: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Cons: "This was my worst experience on any Lufthansa flights. Worst ever!"
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Cons: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Cons: "Food and seats"
Cons: "All good"
Pros: "Crew good, food good, plane clean"
Cons: "Temperature on plane was warm."
Pros: "Leg room"
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "The wheel chair service at Munich airport was excellent. She received us at the door, helped us find a connection after we lost our flight and communicating every step and giving us First Class service on coach. Thank you!"
Cons: "The brownies for dessert were terrible. Maybe fruit next time?"
Cons: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Cons: "Good was average to bad"
Pros: "The willingness of crew to accommodate passengers, comfortable seats very little of turbulance"
Cons: "Everything was OK"
Pros: "The airplane too small the seat too tight"
Cons: "Seats are tiny and crews English was just okay."
Cons: "Very crowded."
Pros: "Very comfortable journey, was a pleasure to travel."
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Cons: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."
Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Pros: "Easy boarding"
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Pros: "Great service and food."
Cons: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
Cons: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Pros: "I like on time departure, fast boarding and fast disembarkation."
Cons: "Flight attendants passed only one time with water!"
Pros: "Very organized"
Cons: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Pros: "Crew very efficient and professional"
Pros: "The food"
Cons: "The seats"
Cons: "The kosher food was terrible!!!!"
Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Cons: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pros: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Cons: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Cons: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Pros: "Courteous flight crew"
Cons: "delay on boarding time-problems with the aircraft"
Cons: "No air vents"
Pros: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Cons: "Very less Indian movies .."
Pros: "Our flight out of Amsterdam was roughly 30 minutes late. Since we were connecting to an International flight to return to the US there was no possibility we would be able to get to the International terminal through security and board our flight in the time available. So, Lufthansa staff met the connecting passengers as we disembarked, shuttled us via bus to the International terminal and ensured we made our connection. Finally, for airline food it was quite good (Vegan)."
Cons: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Pros: "Everything is great. The airplane, staff, and their terminal at the airport"
Cons: "I can't find anything bad about me experience with Lufthansa."
Pros: "Nice plane, fast boarding, more room."
Cons: "Needs more lavatories"
Pros: "Cofe for free in Frankfurt airport"
Cons: "Luggage I got wet, my suit in too"
Airlines flying from Alabama to Shanghai have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Shanghai
Masks required on board, masks provided on flights from Alabama to Shanghai
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Shanghai
Testing for antibodies, testing for symptoms for flights from Alabama to Shanghai
Waiving of change fees. Search flexible flights from Alabama to Shanghai