Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Crew is amazing and friendly"
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "Appreciate the communication from pilot when on tarmac"
Cons: "Brighter, kinder and nicer faces."
Pros: "Nice crew"
Cons: "Not so crapped seats"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Awesome crew"
Cons: "More room"
Cons: "The flight was delayed over two hours"
Pros: "Funny crew members and very friendly captain"
Pros: "crew was friendly"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Nice comfort plus seat. Nice host staff"
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Cons: "Boarding took a long time"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Cons: "If it had left on time Waited 3 hours at the airport"
Cons: "Was a little bit hot"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Baggage came quickly. Flight was on time."
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "Everything went smoothly - very happy"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "I had the opportunity to send my carry on to the final destination. The flight was overbooked and there was no place to put carry on on the top place."
Cons: "I did not have the chance to choose my seat. I traveled sandwiched by two overweighted guys. I was holding my arms and was literally compressed by the gentlemen. Horrible experience. If I had the chance to choose my seat I would pick the corridor, and had a little less embarrassment and sweating."
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Service was great. Regular drinks and snacks."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Cons: "The flight was OK."
Cons: "No on board entertainment."
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "New equipment"
Cons: "Late departure"
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Cons: "Flight delayed"
Pros: "All went well with every aspect of the flight."
Pros: "friendly flight crew"
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Flight was fast and professional."
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Crew was great! Flight was smooth and on time!"
Cons: "Air conditioning!!!"
Cons: "Need more comfortable seat, freezing air conditioning"
Pros: "Nice quick flight."
Cons: "Plane was really small. So we’re the seats."
Cons: "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Cons: "Nothing you could do, it was a maintenance issue."
Pros: "Confortable seating and boarding was good."
Cons: "Crew was attentive to process but not the people. Kinda like machines"
Cons: "More space for carry on luggage"
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "Everything went smoothly. The flight landed early."
Cons: "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
Pros: "Not a challenging process from beginning to end."
Cons: "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
Pros: "Flt on time & comfortable. Crew outstanding!!"
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Cons: "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Cons: "AA gate attendant assigned two of us to the same seat."
Pros: "Everything went smoothly"
Cons: "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Cons: "Bhm flight delayed . Threw everything else off"
Cons: "The flight never happened, so all in all, things we're pretty terrible!"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Cons: "Bumping passengers with seated tickets so you can fly additional crew elsewhere is 100% unacceptable. Luckily I got on the flight last minute but only after dealing with extremely unprofessional staff/supervisors at the gate"
Pros: "Easy boarding. The pilot landed smoothly and on time."
Cons: "Clean the planes better"
Pros: "Let hour late, landed on time in Charlotte"
Cons: "More leg room and more shoulder room."
Cons: "Although in first class, the service was subpar. The attendant did not smile, told me to look in the magazine when I asked if there were any dishes without cheese . She left an empty glass on my tray for the entire flight!"
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "I loved how smooth the flight was"
Pros: "Friendly crew, smooth flight"
Cons: "Snacks are never good. No TV."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "Absolutely nothing!!"
Cons: "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Cons: "We were delayed by more than 6 hours."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
Cons: "Flight movie didn't work"
Cons: "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "When we finally landed after hours of delays"
Cons: "Absolutely everything about my United experience. The delays weren't communicated well, we sat on the runway for about an hour and the AC didn't come on for about 20 minutes. I'll never fly United again. My flight from CLT was supposed to take off at 3:30pm and we didn't take off until 10:30pm. Never again."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "I was fine"
Cons: "boarding zones were off"
Pros: "On time and good service. Nice seats. United mobile app is the best."
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "Professional and timely"
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Most things"
Cons: "Some things"
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Service is not what it used to be!"
Pros: "Friendly helpful courteous"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Front seat, got off the plane quickly"
Cons: "Too cold!"
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Flight was overbooked and they asked 19 people to give up their seats. Only 3 people volunteered after waiting and delaying the flight over 30 minutes. Luckily I made it on but it was a stressful situation. Flight attendants were very unfriendly, almost rude.
These were wonderful flights both ways.
The boarding process needs more improvement. We waited in the heat for almost 30 mins due to over crowded flight. The plane was hot. However, The pilot was awesome.
Cons: "Great flight, no complaints, intend to use this airline whenever possible from now on!!!"
Cons: "On time schedule always a good thing."
Cons: "On time. I do realize it was out of your control.inclement weather."
Pros: "Convenient airport."
Cons: "Left 4 hours late."
Cons: "Not having to load from tarmac, however I am sure that will be resolved when a gate is available"
Pros: "I got to my destination."
Cons: "Flight comfort. Lavatory smells really bad. Too many delays."
Pros: "Just a smooth flight and made it in less time than expected!"
Cons: "2 hour delay. Air on plane didn’t work. Exit off plane took forever with engines off on hot tarmac"
Cons: "The plane had technical difficulties and they have delayed us 5 times when the airline should have gotten a new plane for all of us."
Pros: "The crew and the seating was fine"
Cons: "My flight was delayed both times going and coming to Pensacola, the first flight on my way to Pensacola was delayed 4 times and cancelled, but they decided after about five minutes to take us after a four hour delay."
Cons: "Plane so hot inside until in air. No h2O. Numerous people knocking their heads and tripping up or down on two seater side of plane."
Cons: "Price was very misleading - i didn't realize I would be paying an additional $100 at the airport for a carry on bag"
Pros: "Easy way, and inexpensive way, to go visit my friend in Tampa"
Cons: "Seats didn't recline at all. I like to sleep on flights. Had to do so in an upright position"
Cons: "Should have a little snack with the water"
Pros: "The flight was one way"
Cons: "The flight was warm and very little space"
Cons: "Never again. I actually got food poisoning while in Orlando and missed my return flight, and I was so grateful to be sick. I'm honestly surprised that old tiny plane made it to Orlando in one piece. We had a preacher onboard and we had him praying the whole time cause the plane would suddenly drop in altitude, or shake, and it made this really loud buzzing sound the entire time. We had to yell to talk to the person next to us cause it was so noisy. I wasn't expecting a whole lot cause it's not like I bought first class or anything, but I'm genuinely trying to repress the memories of this experience. As for the rest of the rating choices, there was no food. Just a tiny water bottle. No entertainment, unless you count begging to live through the journey."
Pros: "Silver provided $10 meal voucher and overnight stay at Hampton Inn when flight was cancelled due to a maintenance issue with the plane. Agents were helpful and efficient in processing re-booking arrangements."
Cons: "Flight didn't happen...maintenance issue with plane. Re-booked on Delta the next morning."
Pros: "On time arrival."
Cons: "$35 baggage handle fee."
Cons: "Two hour delay, hot, flight attendant looked hung over or very distraught, bad communication with the crew."
Pros: "Great staff good planes."
Pros: "We didn't fly because of the Hurricane. It devastated The Keys, our hotel and other facilities. Our function was cancelled due to that Hurricane. We will take that flight later this year."
Cons: "Did not make that flight due to hurricane."
Cons: "All ok"
Pros: "It was very efficient. No food or entertainment on this quick trip."
Pros: "Quick and efficient."
Cons: "Big man in a small plane is uncomfortable."
Pros: "Opportunity to fly direct to and from Pensacola."
Cons: "What's the point of overhead compartments, if carry-on that is in addition to a carrying bag must be stowed, and overhead compartment sits empty?"
Pros: "My flight got me from Pensacola to Tampa on time and with efficiency. Nothing more, nothless."
Pros: "Once in the air the flight was smooth and we were able to make up a little of the time delayed from boarding."
Cons: "Flight was initially delayed 30 min due to late arrival of plane from previous flight . Reason unknown. Then apparently the folding stairs from inside the plane we not working correctly and maintenance had to be called in. The repair guy worked on it for about 15 min and got the stairs to fold down. Then we waited another 30-45 min for someone to "sign off" on the repair that was done to the stairs. Well apparently that never happened, because they eventually lifted the stairs back into the plane and rolled up a ramp to the plane for passengers to enter, which had been sitting on the tarmac by the plane the entire time. So we're all wondering if they could just use the ramp instead of the stairs, why the HELL didn't they do that in the first place??? It would have saved us 40-50 minutes in extra delays !!!"
Pros: "I had the row to myself and the flight was short"
Cons: "The flight from PNS to MCO got delayed 3 hours"
Pros: "Overall courtesy of check in,boarding,and bag attendant. Smooth flight! Thanks"
Pros: "I got home My bag got there with me"
Cons: "Every flight is late - coming and going Third world service and appearance. You are a low cost airline for areas in Florida with no air service The customer folks have little or no training and look unprofessional. It does not take much to dress the part and not chew gum. Web site check in needs help"
Cons: "Late leaving Uncomfortable Seats Cold Cabin Noisy Vibration of the plane Not even beverage service The worst clear-air routine flight i have experienced in hundreds of thousands of miles flying. I will not do it again!!"
Cons: "The plane had to make an emergency landing in Tallahassee and then getting to my final destination was horrible because Silver airways couldn't get a plane to get us to Orlando."
Pros: "On time, friendly crew, check in very easy, non-stop flight"
Cons: "Tight quarters, no snack, hard to hear announcements, more expensive than expected"
Pros: "very friendly staff thank you"
Cons: "Very noisy flight old old plan plane Happy new year"
Pros: "Love Silver Airlines!"
Pros: "Crew and pilot great"
Cons: "Sweating entire time! Engine extremely loud old plane! If you have a headache dont board plane! Revolving throbbing noises from engine!"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."
Pros: "Convenient non-stop flight to Orlando."
Cons: "Customer service in Pensacola was the worst. Took 30 minutes to check in and there were only two people ahead of me! The stewardess was noticeably unfriendly and borderline rude to many of the passengers. The experience in Orlando was 180 degrees different....they did a great job."
Pros: "Great service from beginning to end!"
Cons: "We boarded about 40 mins late due to maintenance issues"
Cons: "This was the worst airline I've ever flown and I don't generally use hyperbole in my reviews. How is it that customer service won't answer the phone except for the 2 hours there is an agent at the gate? I arrived at 9:30pm on 7/21 and received my luggage at 11:30pm on 7/22 even though it arrived on the 11:20 AM flight."
Pros: "the lady at the counter was friendly and extremely helpful! She was amazing and made the entire experience one I will not forget. Give that lady a promotion she is amazing. I was at pensacola airport the morning of July 5th, and I didnt catch her name, but she is african american and has pink finger nails. She should be rewarded for being so helpful and sweet. She truly made my day!"
Pros: "Sat for a while to think on this one. Couldn't come up with a single thing."
Cons: "If you have a problem or bad experience you can't call customer service - you have to email them and wait "up to 30 days" for a reply. Flight was delayed To save time when the planes finally did arrive they must not have cleaned them - there were greasy forehead prints and hairs on my window. The plane seemed very run down. A couple of the staff were nice (professional only) but one woman at check in was very rude when I approached her to ask a question. Not worth saving a few bucks to be mistreated and so stressed."
Cons: "This flight had warm water no food no entertainment"
Pros: "Flight on time. Crew very helpful and cordial."
Pros: "easy boarding process, nice and friendly crew."
Cons: "why only water ? get back to a soft drink and pretzels please !"
Cons: "I have never flown on spirit before in my live and never will again , and I fly about 50 times year."
Pros: "the crew was amazing and knowledgeable"
Cons: "getting off the plane could of been quicker but I dont think that has to do with the flight."
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Pros: "There was one crew member prior to the flight that was very helpful."
Cons: "The captain wasn’t prepared, flight experienced a 20 minute weather delay yet we needed to return to the gate for more fuel. I’ve now had two flights with Spirit and both were delayed longer than 2 hours unnecessarily."
Cons: "Lo peor no se lo recomiendo a nadie , me cobraron 71 uds por la maleta de mano y dos mascaras !"
Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."
Pros: "Convenience and easily accessible"
Cons: "3rd flight in past month that’s delayed"
Cons: "To have flaps to hold the head on the seat"
Pros: "Spirit is coming along well, customer service has improved."
Pros: "The crew was excellent, but the seats were very uncomfortable, very hard to find position and they were very soft in the back, so you could feel when people were pushing with their knees."
Cons: "I know that spirit airlines is a very low fare airline but they could add some entertainment and change their seats, even if you're paying for them."
Cons: "You get what you pay for... they are not kidding when they say cheap with no frills.... nothing extra. Terrible seats, they don't even recline. No padding on the seat part."
Cons: "Flight delayed 90 minutes"
Pros: "Reasonably priced"
Pros: "Crew was friendly"
Cons: "Flight delay"
Pros: "Once you ensure you have everything pre booked and get to airport on time you should experience a no frills very satisfactory experiemce."
Cons: "At least water should be free"
Pros: "The fight was quick and comfortable. I was able to sleep the entire flight."
Pros: "Price was great."
Pros: "The crew were very polite and professional about everything"
Cons: "Boarding procedures were very delayed and had us leave the aircraft after we boarded to switch to a new aircraft."
Pros: "I am very tall so the first seat/row was spacious that was good on a smooth flight."
Cons: "Was unaware that the airline charged for carrying luggage that's $57 dollars I was not prepared to spend."
Pros: "Seemed like it filled from the back so no stepping over others trying to get to our seats. It departed early and arrived early. The pilot spoke several times and was very welcoming. The middle seat give away was fun."
Cons: "No room to move or breathe on aircraft."
Pros: "Efficient staff"
Cons: "High additional charges for everything that would be included with airfare on other airlines."
Pros: "It's cheap"
Cons: "Uncomfortable, bare minimum"
Pros: "No Fills, good price"
Cons: "Rough ride, I'm a bad flyer, was very nervous, everyone else seemed ok."
Pros: "On time"
Cons: "Having to print boarding passes to avoid fees"
Pros: "Fast and easy boarding, great price to get myself from A-B"
Cons: "The seats don't decline but I was fully aware of that"
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Cons: "uncomfortable seats, no storage in seat backs, no complimentary drinks, not even water. etc. very few choices of flight times"
Cons: "We left from Fort Lauderdale. It was chaos. Massive lines to get to the kiosks which they said we had to do. Finally got to a kiosk only to be told none of them were functioning. Lines to get to the check in desk was terrible. No one told us what was going on. Overall it was a poorly organized mess. They charged extra for everything. A cup of water was 3 dollars. Seats were small and no leg room."
Pros: "The seats were okay comfortable. They do not recline, so sleeping is a challenge...and pretty narrow so one feels intimate with the stranger in the next seat."
Cons: "I didn't like anything else about Spirit Airlines. The baggage charges are outrageous! The charge for everything, including water, is outrageous. I was on two connecting flights yesterday for a total of 7 hours in the air..and not even water for free!. Your online che3ck-in process sucks...i was not able to get seats and pay for baggage ahead of time so got hit with ridiculous charges at the airport. I had spent 3 hours on my last vacation day trying to deal with your awful online web page...anyway...i pretty much hate your airlines and will never fly with you again. Flights were late taking off and the attendants were uppity. But your baggage charges and refreshment policy will keep me form ever flying with you again. Never Ever Again!"
Cons: "Our flight from LA to Philadelphia was cancelled.....Spirit Airlines only available option was a flight TWO days later....."
Cons: "Flight was 3 hours late!!"
Pros: "Good customer service"
Cons: "The fees for check in and carry on bags. Only allowed up to 40lbs for check in. No entertainment. Being charged for snacks and non alcoholic beverages. Seats don't recline. No blankets. Had a bumpy ride on returning flight without any explanation"
Pros: "Everything on time and no issues."
Cons: "Seats are a bit cramped, but not a long flight so no big deal"
Pros: "I liked taking a straight flight discounts and staff was nice"
Cons: "Fees for bags to high and the food on the plane"
Pros: "Crew was fun! Very witty and entertaining yet maintained professionalism. Flight early and a gate was available, awesome! An employee at check in quickly responded to my inquiry when I was in line about missing a flight. He got me to someone right away, thanks."
Cons: "I had trouble on line getting a boarding pass printed on line. Tried to print at the airport, was told to see a customer service agent. Agent had little personality, said I didnt need to see her and could have used the machine. I asked her to look at the print out that I handed her, she said "Oh" and handed me my pass, mumbling mistakes happen. Not a good representative."
Cons: "Baggage fees and my seat had virtually no padding in the back"
Pros: "Flight and crew were fine"
Cons: "Spirit airlines is one gigantic hoodwink by the airline. Makes for a terrible ticket-buying experience and you feel like you've been fleeced for cash at every turn. I'll gladly pay the extra $20 for a ticket on a real airline rather than fly with Spirit again."
Cons: "I did not receive an update on the delayed flight leaving early"
Pros: "Nice staff"
Cons: "Not enough leg room"
Pros: "the initial price for the flight"
Cons: "paying for seats,,the outrageous price for luggage,,waiting 40 minutes before they turned the seat belt sign off only to have it turned back on within 5 minutes. Even though the attendants were up and serving drinks in the aisle, they were turning people back to their seat that wanted to use the bathroom, while other passengers were allowed to get up and go to the bathroom. There was no turbulence and we had reached our cruising altitude. When the seat belt sign was turned off, we were warned that it would only be off for minutes because it was going to be turned back on for the descent. Will never fly Spirit again, lesson learned."
Pros: "Fantastic crew"
Cons: "Don't like the seat, uncomfortable, too close each other you can't even move, not even a free water like other airlines, and the cost for carry on and other is too expensive more than other airlines"
Pros: "It was a safe flight."
Cons: "Unaware of charges for carry-on. Prices were way too high."
Cons: "After boarding the plane, we were then told we had to deplane. The airline gave us no updates as to whether or not we were going to be able to fly out. Eventually we were told almost 2 hours later that the plane was cancelled. Everyone had to find another flight which wouldn't occur until the next morning. Then we had to wait 4 hours to get our luggage back off the plane. No representatives from Spirit came to speak with us and Spirit was not answering any phone calls during this time."
Pros: "The plane was clean and the rise was quick and safe"
Cons: "The flight was delayed but that was not communicated."