We took forever to leave the gate and take off, delayed for an hour without explanation. And I did not get the upgrade to Delta One from the Prim Select I was in. Let’s hope for a better return home.
The amount of issues we had with traveling with Delta and gate agents was insane. We've never had this many issues with Delta, flights, luggage, and lack of customer support from the agents. However, the flight attendants on the flight were amazing and as kind as could be.
The constant droning on and on about masks is tiring. STOP!
Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.
Cons: "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"
Cons: "Love delta. Everything was excellent"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "The plane needed more leg room."
Pros: "Great seat and always on time."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "The crew was amazing"
Cons: "Everything it’s perfect"
Pros: "Food were bad. Out of air condition"
Pros: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
Pros: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Cons: "This flight was good"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Comfortable seat."
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Cons: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Pros: "Short no frills flight that was comfortable with no issues."
Pros: "Wi-Fi, food and you could watch movies."
Cons: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
Cons: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Cons: "thought the cabin could have had more heat"
Cons: "My flight was 25 minutes late. Never encountered such terrible turbulence."
rerouted and delayed !! praying I get my bags !!
Standard flight. Could be better by taking off on time and landing on time.
Delayed 2+ hours, missed connecting flight
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Cons: "the wifi is awful"
Cons: "Late with a bs explanation. Nasty flight attendant"
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "JAL flight crew were the best"
Cons: "all were good"
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Cons: "Flight was cancelled and there were zero accommodations"
Cons: "Crampt space, cold cabin"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Pros: "We arrived safely"
Cons: "Flight was delayed 4 hrs., missed connecting flight and then next flight was delayed. Arrived in Barcelona 6 hrs. late."
Pros: "Love flying with AMERICAN AIRLINES."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Cons: "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
Pros: "The movies that were available were great! The flight was also very smooth! The flight attendants were very friendly!"
Pros: "Went without a hitch"
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Pros: "Nothing really. I will never book from Kayak ever"
Cons: "Took off late and arrived late. Took15 minutes to taxi to gate"
Pros: "Crew nice"
Cons: "Legroom terrible"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Cons: "The boarding process."
Cons: "There were two adults and their child next to me in two seats the child was big enough that it should have its own seat so for nine plus hours I had a child kicking me. Make people pay for a seat for their kid."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Pros: "Great entertainment options, crew was great. Overall great flight."
Cons: "Boarding could have been faster."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Cons: "Late taking off and arriving. Once we landed it took 15 minutes to locate someone to bring the ramp out to the plane. Just incompetence on part of American Airlines."
Cons: "Will probably never choose to fly American Airlines again"
Cons: "No TV's in back of seats (aisle TV's with poor resolution), no ac outlets, no wifi onboard. Needed to change a tire, flight was delayed 2 hrs"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Pros: "The flight was fast and mostly smooth, you can't control turbulence. The flight attendants were very friendly. Turned out to be a great trip."
Cons: "Nothing was bad overall. It was a very nice flight"
Cons: "They canceled my ticket for no reason"
Pros: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
Smooth sailing...no delays, no cancellation. Everything went smoothly. Seating still cramped and no real food except what's available at airport vendors. Crew was efficient but not overly friendly.
Have global access. Was directed down the line there but nobody working TSA. Had to them cut into economy line. Why pay for something if you can not get it at the airport
Pros: "No problems"
Cons: "More comfortable seats"
Pros: "Upbeat and attentive crew"
Cons: "Wifi was awful. On a long flight, that's important. The crew's explanation was that when so many people are logged on at once, it kicks someone else off. Which basically means the system wasn't designed for everyone to use."
Pros: "Crew was really friendly."
Cons: "WiFiwas not functioning. They ran out of food. Boarding was delayed."
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Pros: "They let me know they couldn't get it together enough to get a plane in an almost timely manner. Once they did I couldn't take advantage of the alternatives without risking missing out all together"
Cons: "The 4 plus hour delay that meant a 3 plus hour layover because of the missed connection. Requesting an agreement to just make the new connection because of their non-weather related delay."
Pros: "The connecting flight from Chicago to Traverse City was very nice due to the leg room in the exit row I purchased at additional cost."
Cons: "The seats on the flight from Albany to Chicago were the new smaller type which were horrible for a 6,5 260 lb man in exit row economy seating. Dogs on board which was bad for my allergies. This seems to be the case more times than not. I’m asthmatic and very allergic to animals. I know, it’s all my fault..."
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Cons: "Cramped, not enough room for carry-ons"
Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Pros: "Slightly delayed for slow baggage handling at gate"
Cons: "Bumped from two flights due to weather and delayed due to pilots coming in late"
Cons: "Air lines can't keep a schedule."
Pros: "The plane arrived safely in Newark"
Cons: "The plane left 7 hours late - for a 45 min flight. I got on another flight (only becuase I sought a solution to arri9ving 7 hrs late) but still arrived several hours after my determined arrival time. No compenatio or apology."
Pros: "There was a problem at Newark airport on my way back. The united agent was terrific to successfully secure a different route for me so I could get back home. Many thanks,"
Pros: "The space in my seat feels bigger than other airlines"
Cons: "I couldn't switch the internet that I bought to my phone from my computer without signing up. It would have been nice to put in my name and have it transfer"
Pros: "Same as above"
Cons: "Same as above"
Pros: "everything was good"
Pros: "Wheelchair service was so helpful for my mother."
Cons: "Over an hour mechanical delay at ALB. We barely made it to our connection. Pretty tense considering I was with an elderly confused mother who would not have dealt well with a delay from Newark to Denver."
Pros: "Fight was on time. Crew very pleasant. No complaints"
Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
Pros: "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
Pros: "Nothing good at all"
Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Pros: "leg room was not too bad"
Cons: "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
Cons: "Flight before delayed 5 hours. Bad snack, expressive food"
Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"
Pros: "Cheap tickets"
Cons: "Seating is uncomfortable, everything costs money, takes a long time"
Pros: "The Flight was a little delayed but the captain and staff were very apologetic and we made up for lost time during the flight. Had plenty of leg room and was attended to regularly. Staff was very personable and kind."
Cons: "I've flown several times with many different airlines. I have no serious complaints about United, they have their game on point. If anything were to be said it would be to have less broadcasts about everything going on during the flight, not that it's a burden either but sleep is a little hard pressed when you want to hear what it's about."
Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
Pros: "The flight was delayed so they put me on a direct flight with an earlier arrival time..... So nice."
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Pros: "The timely fashion that the process took to complete, traveling was good and easy that day!"
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "Ahead of time"
Cons: "Space between seats very limited"
Pros: "Left on time - arrived on time"
Cons: "Where the asciago?"
Pros: "Attentive Stewardess"
Cons: "3 hour delay out of Albany. My flight was canceled out of Newark and had to wait about 23 hours for next flight. I wasn't offered hotel, food or lounge to accommodate such a lengthy delay. Airport's should be able to accommodate delayed passenger's with better entertainment and comfort."
Pros: "The flight attendants were extremely nice."