The amount of issues we had with traveling with Delta and gate agents was insane. We've never had this many issues with Delta, flights, luggage, and lack of customer support from the agents. However, the flight attendants on the flight were amazing and as kind as could be.
Our flight left esrly and left ud
Cons: "Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion."
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Comfortable seat."
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Cons: "We shared beverages The bathroom was barely big enough for a small person There isn’t enough room per passenger seat"
Cons: "I was delayed over 2 hours"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "i fell asleep until we arrive to STL."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "Nice power nap, quick flight!"
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "Row 36 is a disaster."
Pros: "Excellent flight. Nice new aircraft."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Let us sit in empty bilk head seats
Delayed 2+ hours, missed connecting flight
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Pros: "Gate side crew was amazing in providing repeated delay updates."
Cons: "6:34 flight was delayed until 1:00 am due to not having a pilot. No weather issues just no pilot, poor staffing. Unacceptable."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Crew was extremely helpful."
Cons: "Flight from Philadelphia to Phoenix left about an hour late. We still made our connection but made a long travel day longer."
Cons: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "Service was good"
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Cons: "6 hour mechanical delay"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Pros: "Clean, Friendly flight attendant"
Cons: "I don’t understand how a brief meaning less than 30 minutes thunderstorm can cause a five hour delay. Every time I take the route from DCA to STL American is always really late"
Pros: "crew was pleasant"
Pros: "Crew nice"
Cons: "Legroom terrible"
Pros: "Thankful for the pilot... He got us to Charlotte alive."
Cons: "Sitting on the plane for two hours prior to take off. Also, I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger"
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Cons: "It was nice. And boarding was good too."
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Pros: "It was easy to travel"
Cons: "Plane was not board on time. Delayed taking off."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "Nothing to expect from Domestic fight."
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Plane was ancient"
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Love bed it! Would recommend to family/friends"
Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"
Pros: "Helpfulness of employees"
Happy to see coffee was served and the air hostesses were v.attentive. Thanks.
Pros: "Crew was terrific"
Cons: "Cabin was a little cool"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Cons: "It was three hour deley in Newark Airport because the plain didn't arrive on time."
Pros: "I was put in a hotel. That is the only positive... literally the only positive."
Cons: "A 3 hour 55 minute mechanical delay, boarding and deplaning, caused a windfall effect to our other connections causing us to miss everyone that we needed to make it home to Alaska. I will not be getting home until almost 4 days after my original travel date. Missing work as a teacher is tough, and I planned it with plenty of room for safety, only to have United fail me. Weather issues are something I can forgive, but a mechanical issue combined with the weather snarl in Newark has caused endless stress. Bags couldn't be found, no information on new standby flights, and false hopes of being put on Alaska air tomorrow from a united agent last night. All in all my worst experience in as long as I can remember flying."
Pros: "Smooth landing."
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Pros: "The flight is on time.... the food is good.... the service is excellent...."
Cons: "Lack of snacks..."
Pros: "Comfortable, quick, and great service."
Cons: "No food."
Pros: "Slightly delayed for slow baggage handling at gate"
Pros: "Nothing special"
Cons: "Seats very dirty sticky Not clean at all"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Cons: "The gate in Newark was a dump and the boarding process was chaotic"
Pros: "everything was good"
Pros: "on schedule even though ORD had some weather issues but yes good flight.."
Pros: "Smooth flight and on time"
Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
Pros: "Cold in hallway for manditory carry on check & anxious that I may not make next flight, . Newark to Ft. Myers"
Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Cons: "Very uncomfortable seats with no leg room."
Pros: "easy boarding, helpful united employees"
Pros: "First class it was owsome"
Pros: "Employees need to understand that many people who don't fly often have an anxiety about the whole process. Being friendly and helpful goes a long way in making the experience less of a hassle. United seems to understand this and for the most part their employees were very friendly and helpful. I will choose united whenever possible."
Cons: "TSA employees need to lighten up. I think they can still do their job and be friendly at the same time. They all seem to hate their jobs"
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "I liked getting a snack and drink. I guess all planes are crowded. I didn't have any carrying luggage so I didn't have to worry about overhead storage- which would have been a problem."
Pros: "Nothing good at all"
Pros: "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
Cons: "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Cons: "Long boarding and delayed flight, lots of walking"
Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "The flight was cancelled three times. Understanding that can happen, it's the fact that United didn't do anything to make everyone relaxed about having the flight delayed. The crew and pilots were very understanding and relayed reasons for delay while ON the plane. The air on the plane was very cold."
Pros: "leg room was not too bad"
Cons: "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
Pros: "Did not realize that I was not confirmed. I was traveling for a medical emergency and needed to wait to be cleared."
Cons: "Plane was tiny and claustrophobic"
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Pros: "Delayed in Denver"
Pros: "United crews use to tell me you couldn't preboard with children but they must have changed that policy because they allowed it this time."
Cons: "They always ask a second time for the boarding pass after the first agent scans it. They should tell you to keep it out if they are going to review it a second time."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "Good flight attendants"
Cons: "Small seats"
Cons: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Pros: "I liked the leg room and assigned seating."
Cons: "More information on drinks during the flight and the charges for backpacks."
Cons: "There was a 5 hour delay."
Pros: "The plane was timely and clean."
Cons: "It’s suggested to arrive 2hours before your flight, however the check in desk wouldn’t allow anyone to check in and take luggage until 1 hour before the flight began boarding. Keep in mind we still needed to get through security. Was a little annoying but not to awful. The worst part was the seating"
Cons: "Had to pay for everything carryon's, bags n food"
Cons: "Flight was delayed for over 5 hours. Either a crew or plane issue. We were told was a maintenance issue. I assumed that was airline responsibility to have done before flight. Very early am flight on Sunday. Meal vouchers offered but was asleep. Finally later boarded the plane. Sat on tarmac for long time. Finally captain announced that we would have to deplane because of maintenance issues. Got off plane. Sat in terminal. Went to get meal voucher hadn’t gotten earlier because I was asleep. The apparent supervisor at gate was awfully rude when I asked. She said that the vouchers were all already destroyed and they would not print another. Later rebounded and flight got home for a flight time of 1hour. Missed breakfast at hotel to get to airport on time for early flight only to have all this happen that should have been preventable. It was probably one of the worst flight experiences I have ever had. Difficult to describe on this forum adequately. I will NEVER fly Frontier airlines again and I will encourage all that I know to avoid this airline. I was charged to bring a carryon on board. I did not check a bag but would’ve been charged there too. There is a charge to pick a seat. Charge for any snack or drink on board. Horrible airline with terrible customer service. I will protest with my airline dollar and patronize its competition. I encourage you to do the same."
Cons: "Medical emergency once on board, delayed the departure from Denver. While no fault of the airlline, as a passenger onboard, waiting in the back of the plane. Some type f overhead announcement being made would have alleviated any undue conversations between passengers, wonderment of departure delay."
Cons: "On the return flight I had the wrong gate number on my ticket. Luckily I asked a the desk gate to find out. The lady was not very helpful . She was not very nice either it could seem to care less whether I got to the right gate or not. I thought I check the board at the airport. I did make a call to customer service and I did book another flight to California on a different airline for my next trip"
Pros: "Not only was this airline prompt but early, both ways by nearly 30 minutes. I was very pleased with this."
Pros: "Quick and convienent flight."
Cons: "The speed"
Pros: "Always on time, frontiers gates are always closest to terminal."
Cons: "Comfort of seats but for a short flight it's fine."
Pros: "simple. no frills."
Pros: "Same as above"
Cons: "Same as above, but smoother landing"
Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"
Pros: "I did not like the fact that I had to pay for a seat on the plane for I thought that was already in the payment when I purchased the flight and I never knew I had to pay for a carry on bag for I have flown with frontier once before, I guess time comes about a change. Oh yeah, there was no SNACKS, no peanuts or crackers provided, just water etc."
Cons: "The flight was good and the landing was smooth"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "I purchased the "perks" upgrade and then when I tried to put my jacket in the overhead storage the attendant told me I couldn't do that and that I had to hold it for the flight... never mind the overhead storage wasn't full. That's what an additional $58 gets you. Then the pilot didn't want to fly the plane because the soap dispenser wasn't functional in the forward lavatory. Seriously! We sat on the plane 35 minutes while he waited for an out of order decal for the lavatory door. Dumbest flight crew I ever encountered. I'm going back to United."
Cons: "The flight was cancelled due to bad weather. The flight was rescheduled for two days later. The weather was great but it was also cancelled. There wasn't even an attempt by the staff to fix the problem. They were only willing to give a refund. If there isn't a flight then don't advertise it."
Pros: "There was nothing I cared for and they nickeled and dimed you on everything."
Cons: "The seats are crammed - with very little leg room. It costs 30.00 to transport your luggage one way and I will never fly Frontier again - not a pleasant experience."
Cons: "The plane looked old (chipped paint, outdated upholstery). Seats did not recline. Had to pay for all baggage, carry-ons and drinks/food: this greatly increased the price of what we originally thought was a good deal on our flight."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Cons: "Paying for carry on- 12 hour delay- no straight answers -only flight to destination per day. Had to book nearby hotel then cancel when we found out it was going to depart (after waiting11 hours).does not work w/ other airlines"
Pros: "Crew and pilots were excellent - good communication to passengers."
Cons: "Having to pay extra for carry-on luggage. Having to pay extra for non-alcoholic beverages. Boarding at the gate completely stopped with zero explanation from the gate employees."
Cons: "Having to pay for carry on-your SEAT which was uncomfortable-pay for nuts or pretzels?"
Pros: "Price. Short lines."
Cons: "Website was only partially operable when accessed from a link in an email when trying to "buy a bag" and check in. Had to access site directly, then it worked. However, I spent a frustrating 45 minutes when trying to buy a bag and check in when I used the link. Also had trouble using the Frongier app. Could not check in using it."
Pros: "Really nothing was favorable. I will avoid Frontier at all cost now. I travel once per quarter for business and yearly for vacations. There are plenty of other carriers that I can take."
Cons: "Being "nickeled and dimed" and in consistency. I paid for a carry on in Denver and was told that I did not need to pay. So on my return flight I was told I had to pay for a carry on or else I would not be allowed to board. The message as presented by Frontier staff was very hostile and confrontational."
Cons: "They cancelled the flight and I had to rebook the next day with a different airlines because frontier didn't have another flight going out for three days. The one way ticket with American Airlines cost me 280 dollars and the hotel room cost me 160 dollars. Frontier is only giving me back 100 dollars. Will never fly frontier again! Terrible!"
Cons: "We sat on the tarmack for 1.5 hours once we arrived at our destination. I was also surprised at how expensive it was for carry-on and checked luggage. I don't know if I'll fly frontier again."
Pros: "Inexpensive flight. Text messages about the delay were really helpful. App was perfect and easy to use. I loved that I could check in on the app."
Cons: "A nearby passenger went to the bar during the three hour delay and was drunk by the time he arrived on the plane. He then drank more during the flight. Not a ton to be done about that, but it made my flight experience a little more difficult. I was surprised you had to pay for a soda and snack, but I am okay with that overall. I think you should get a free carry-on bag though, or at least one that is cheaper than $35. Lines to check baggage were long and ill-attended. Would rather have been able to take a carry-on and skip checking a bag at all."
Pros: "Ditto above"
Cons: "New seats"
Cons: "Seats are super uncomfortable they dont recline at all!! , A drink cost 2 dollars you have to pay 45 each way for a Carrry on!! Next time ill pay a little extra and atleast get to have a carry on reclining seats and a complementary drink ! it ends up costing the same but atleast ill be somewhat comfortable ! Never again will i fly Frontier its not worth it"
Pros: "- cheap flight"
Cons: "- having to pay for carry-on bag - having to pay for soda/juice and snacks on the flight (not having a complimentary option) - seats didn't recline"
Cons: "9 hour delay, uncomfortable seat/didn't recline. Crew was unhelpful and didn't give us straight info about delay. Sat on plane 3 hrs then had to get off. Reboarded 2 hrs later and still had to sit back on plane for 2 more hours before take off. Terrible experience."
Pros: "Not a damn thing. Never. Again."
Cons: "Fraudulent rates, inability to get on another flight in the face of hours of delay, terrible seats (uncomfortable), bullshit delays - every excuse in the book on one flight."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "Safe takeoff and landing."
Cons: "Sour puss steward. Money suckers airline that charges too much for a carry on bag and charges you for an in flight soda."
Pros: "cheap ticket, short flight"
Cons: "luggage, carry on policies, cheap seats and feel"
Pros: "Got through security without a long wait, the staff were all very pleasant and the flight was on time and reasonably comfy."
Pros: "I liked my fellow passengers."
Cons: "Flight was delayed. Flight, if it reached destination on time or early, usually waited on the tarmac for a gate assignment which ultimately delayed the arrival time. Flight crew was rude. Extra fees that were charged for seat assignments and checked or carry on bags were not clearly indicated at the time of ticket purchase and this felt like cheating to me. I will endeavor to never fly Frontier as I do not agree with their business practices."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "Crew was great."
Cons: "Cramped seating was really uncomfortable. Charging for seat assignment and carry on bags was not clear at the te I booked. Not a nice surprise. I will avoid Frontier in the future."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "Direct flight."
Cons: "When I went to check in for my super cheap flight suddenly I had to pay to pick a seat! I've come to expect to pay to check a bag but this was such a lie to pay for the flight and then have to pay to have a seat. Did I buy a standing room only?"
Pros: "I had seats to myself!"
Cons: "Didn't like how u have to pay for refreshments alcohol I understand but like soda and all"
Pros: "Boarding was easy. On time departure and on time arrival."
Cons: "Short flight so no food or entertainment. Initially crew said would be coming with cart with complimentary beverages and then they said they weren't but you could buy items."
Cons: "It was a terrible experience in my life. A Frontier female worker who was working at O'Hare international airport between 4pm and 5pm was really rude. There was a problem in my barcode so I asked how I could solve the problem. When I first went there, she said "no" and she started to ignore me by not answering. I almost missed the flight. And when I went there twice, the woman hided under the counter after seeing me. I was shocked. The worker at Frontier was never professional and acted like a child. The service was terrible. I would feel okay if she could try to help me not to miss the flight. Instead, she had no willing to help me, and sneered me. I missed the flight so I had to buy a new flight ticket. I'll NEVER use Frontier anymore, and I'll recommend to people not to take Frontier. Workers' service is the representative of the company, and she was terrible."
Cons: "Flight was cancelled due to weather. Not your fault obviously, tried to rebook for an earlier flight before severe weather came in, and it seems you have no red eyes to KC from Denver. Shame. Wasn't able to leave town."