My Alaska flight was canceled due to weather how do I receive refund I had to scramble to find another to make my international connection
Great plane , great crew , on time , The snack was a negative. Especially for the time of night . Dinner and gave me toddler peanuts :(!!
Pros: "The crew was very friendly. The seats were comfortable. But most of all, I felt safe on the flight."
Cons: "Nothing I can think of. Thank you for a peaceful flight."
Cons: "Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies."
Cons: "Took off an hour late"
Pros: "Crew was super sweet and helpful."
Cons: "We left the gates an hour late!"
Pros: "Seat comfort. Seats are really roomy."
Cons: "The landing was impactful; we literally hit the ground. Landing could have been smoother. We sat between runways for 15 minutes. Not good."
Pros: "Direct, smooth flight"
Cons: "Not having to pay to assign a seat! Shouldn’t that be INCLUDED in the ticket price. I know, why don’t you charge to use the bathroom? That’s next."
Pros: "Great crew."
Cons: "The air conditioning in this style aircraft is terrible"
Pros: "The crew was wonderful, attentive, and polite"
Pros: "It was so nice to fly direct again!"
Pros: "Clean, newer plane on time with courteous professional staff. All went very well."
Cons: "Not a thing."
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Cons: "We had to go back to the gate after we started the taxi to take off because some idiot had remembered he left a lithium battery in his checked luggage... The service cart kept hitting me and the attendant didn’t even say sorry or excuse me... aisles are too narrow... seats are too small. The guy next to me wouldn’t put the arm rest down because he felt to cramped, so he was hitting me with his elbow all evening... I’m just not happy, but glad to be home."
Pros: "On time"
Cons: "Late at night"
Pros: "Flight was on time-ish, no trouble really. Call center folks were great."
Cons: "Our original flight was cancelled with no explanation. My girlfriend was notified of this and I was not. When I called to get my flight details I was informed that I was to fly out on a completely different day instead. After explaining that there was no chance of that happening, the call center rep was happy to help. The flight was now an American Airlines flight booked through Alaska. About 3 days before our flight we both received calls from American saying that they did not have our passenger information. Apparently Alaska just didn't transfer that over. We also now had two confirmation codes as the returning and connecting flights were still with Alaska. Once we got to the airport on the day of I was able to print my American Airlines boarding pass, however I could not print my Alaska boarding pass on neither American nor Alaska's kiosks. It was a redeye flight as well so there was no staff at the check in counters yet. We ultimately did get to our destination, but it was such a completely unnecessary headache to get there."
Pros: "Overall I would say I was pretty impressed with Alaska, their crew and their service. I would say that the part I most enjoyed about your flight services was the gogo inflight internet. On my iPhone 6 it worked perfectly and i happily enjoyed multiple free movies on my flight. My wife did experience some troubles connecting with her LG 6. Hopefully as you go along you will continue to work to get better support for all phone types."
Cons: "I think mostly it is because the world has become so allergy sensitive that these things must be avoided at all cost, but I'd say my least favorite part about the flight was the inflight "snack" service. I don't know where these biscotts came from, but I miss the old days of peanuts and pretzels. I will commend you that the drink cart came around 2 times during our flight. I think that is great. But the drink cart was definitely missing Dr. Pepper."
Cons: "I was asked to gate check my bag, which I did. Then waited an hour on the tarmac while they “rebalanced the baggage” which turned out to mean “taking 60 bags off the plane and leaving them.” They didn’t ask for volunteers or even tell us until we got to baggage claim and our bags didn’t show. The carryon I was asked to gate check will now be held at least 24 hours. Totally deceitful and unprofessional."
Pros: "The weather was exceptionally bad with very low visibility and lots of turbulence. I don’t know where they found this magical pilot - he managed to navigate the turbulence and land on a dime beautifully. Well done Alaska Airlines. And give that pilot a raise!!!"
Pros: "What sets this airline apart from the others is its aircraft. Charging stations, inflight WIFI and the free movies is excellent. I will recommend to any one I know who flies!"
Pros: "On time. Comfortable."
Cons: "Not clean"
Pros: "The seating was comfortable. The flight crew was very customer focused and pleasant. I was wry impressed and would fly with this airline again and"
Pros: "Love your service so much. Thank you."
Pros: "Ease of their app, upgrading to different seats, polite flight attendants and pilots that made a flight 30 mins behind schedule to being 10 mins ahead of schedule. Well done...."
Cons: "Seats were not comfortable, could use a little more padding."
Pros: "I felt safe and it was a smooth flight."
Cons: "My seat didn't recline back because it broke on 23C"
Pros: "Nothing to like."
Cons: "We weren't issued a boarding pass. We reach the the ticket counter before the cut off off point. But are agent took their time so they didn't allow us to check a bag and make it on our flight. We were turn away and it cost us a day and our night at an expensive hotel. Also I later found out our flight was delayed which meant. We should be able to check our bag and make on our plane without an issue. Very unsatified."
Pros: "As above. Great service, everyone was really nice."
Pros: "Friendly, on time"
Pros: "The staff was so helpful from the moment I walked in to helping me check in to discreetly giving me a seat belt extender. The airplane was comfortable with plenty of space for a coach seat. I really had a good experience."
Cons: "I have no complaints whatsoever."
Pros: "Great service, smooth flight and I'm time."
Cons: "The two tiny cookies were way too wimpy for such a long flight. There should be at least a protein offered for free to all passengers."
Pros: "The flight left on time and arrived early. The crew was friendly and offered drinks on an hourly basis. The egg scramble breakfast was pretty tasty; surprisingly it was made with real ingredients not an ounce of foam egg insight."
Cons: "Nothing worth complaining about."
Cons: "Work on your website! Logging in was a huge hassle because of several reasons I don't feel like getting into now."
Pros: "Florida got hadgood leg room."
Cons: "The barcode at auto check in did not print out so I had to go to the main desk. No one was available until 12:30 for a 2:45 flight. The flight was late and they did not explain why. There were no outlets to plug devices in even though the flight info bragged that they did. On my flight to St. Louis there were also no outlets on that flight. I used to love Alaska airlines, but the quality has dropped."
Pros: "Direct flight, crew to Stl great, to Pdx average"
Cons: "No suggestions at this time"
Pros: "They were kind, considerate and friendly."
Pros: "Attendants were super friendly and very efficient. Seats were comfortable & our plane home was early."
Pros: "Flight crew were very informative and very kind. The"
Pros: "Boarding was a breeze and the the staff was friendly and made sure things were well taken care of."
Cons: "The in flight special meal there was only a select number of them on board so by time the cart got to me they were sold out. Come on Alaskan should've had enough for everyone."
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Pros: "Easy to deal with Kayak. Flight left early, arrived early no smooth as can be. Will use kayak in the future."
Cons: "Ran out of the food I wanted to order"
Pros: "Crew were all markedly genuine. Not just polite or courteous. They all came across as interested in our comfort and safety. When one of the ground crew came into the boarding ramp from outside to hand some supplies off to a flight attendant he even said good morning to everyone. I didn't eat the food or use the entertainment because I had both covered, so I gave them 3 stars."
Cons: "Boarding process was a little hard to understand. It seemed like it might be from back to front--which I thought made some sense. But others seemed a little confused too. If there was a way to make it clearer to all that would be great. Like boarding groups explicitly outlined in print based on your seat number or something."
Pros: "Space on plane and staff"
Pros: "Everything was great"
Pros: "I travel with a fragile instrument, and everyone was helpful in ensuring that I stowed it safely."
Pros: "Personal service. Helpful friendly people."
Pros: "The flight attendant was very attentive to our needs while traveling with 2 small children."
Cons: "The entertainment offered was very limited for a 4 hour flight."
Smooth flight, love the entertainment options on that flight. Flight attendant Harris my sense of humor. Everything is clean. Keep it up
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "All the attention bestowed upon me"
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Efficient boarding. Friendly service."
Pros: "Cramped hot plane sitting in sun for half hour with no announcements"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Cons: "The "Delta Comfort" seats were not comfortable: the armrest didn't raise, so the seats were narrow. The handle of our suitcase got broken."
Plane smelled a little funny. Flight was 30 minutes shorter than expected, but gate was occupied when we arrived. Staff was great.
Cons: "Same old tiny uncomfortable commuter jet."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Cons: "More leg room"
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "On time. Friendly and attentive staff."
Pros: "One flight attendant was very nice and petsonable."
Cons: "Already checked in and then flight canceled 10 hours before departure. Paid for preferred seating but rebooked on smaller aircraft full and had to sit in last row. Not happy and arrived 2 hours latet than original flight. Tried to explain this at gate to American employee but she told me to sit down until name was called. Probably could have had better seats earlier if she could have listened to my issue but she wouldn't listen to me. Didn't even have the chance to tell her what had happened."
Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"
Pros: "Great seats in first class"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "The crew was great"
Cons: "The seats were not comfortable and boarding was a pain. Not sure why you wouldn’t want to board from the back to front. Weather grounded us at our loading airport so we were stuck with the option of staying the flight or going in the lobby."
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "The flight was what one would expect from a domestic airline. They did provide free movies/tv which was nice. It was one time to leave and on time to arrive."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Mostly friendly staff and quick flight time."
Cons: "Only half the plane got snacks and drinks. Additionally, I was forced to check my bag, which is a pretty big deal because I was connecting to an international flight and was unable to retrieve my prescriptions in all the rush to check my bag."
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Pros: "everything was on tyime"
Pros: "Got to La Guardia almost 26 minutes early but then waited FORTY minutes for the gate!"
Cons: "AA needs better coordination with the horrible La Guardia airport"
Cons: "Delayed a total of four hous!"
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "Everything was great."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Non stop"
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Pros: "Nice crew,very efficient."
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"
Pros: "Frankly there isn't much to say here. After 7 flights in 2 weeks there was only 1 flight with great staff that actually cared about the customers and looked like they enjoyed their job. The rest treated guests with indifference at best."
Cons: "Customer service is dreadful, the planes are so old they still have cigarette lighter charges in first (but of course no adapters), no food/snacks of any significance, and they seemingly cancel flights at a whim with basically no staff to help re-book the lines of guests that have been disrupted. I pity those who loose luggage AA baggage services are flooded with lost baggage they just don't care any more. Seriously its embarrassing how little they care about customer service."
Cons: "We were delayed for 4 hours, due to a mechanical issue. We were not given any forms of reimbursement. I would like a 500.00 voucher."
Cons: "Flight was delayed."
Cons: "Would be nice to know ahead of time if flight is equipped with an in seat television so as to be prepared to bring headphones."
Pros: "We arrived safe."
Cons: "Departure 1.5 hours late. Missed connection. Travel took 16 hours instead of 6 hours."
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Very clean flight. The attendants were very helpful and patient!
Cons: "I won't fly this airline again."
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "Nothing. Worst flight I’ve ever taken."
Cons: "We were on the tarmac for 3.5 hours with little communication or apology. The seats were very uncomfortable. Terrible turbulence. Not even a complimentary soda for all of this. I will never fly Allegiant ever again."
Pros: "Amazing Crew! Fast flight!"
Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "It was good quality for the price."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Cons: "No hot coffee on 7:40am flight. Not right."
Cons: "Seats were not comfortable"
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Pros: "Early out and early in."
Cons: "Paying extra for EVERYTHING"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Pros: "I like the flight. It was on time"
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "Paying for my carry on bag."
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "This airline will nickel and dime you to death! Substandard service, and hidden fees. I guess you get what you pay for. Needed to go to a family funeral, and they were the cheapest, but I guess you get what you pay for."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "Airport customer support was okay."
Cons: "Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport"
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "The attendant was nice about it"
Cons: "They tried to still get me home on the same day. They even put me on a different airline. It did not work. I am in Chicago for 24 hrs with one $12 meal voucher. A burger at the hotel is $17"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "It was efficient."
Cons: "Crew wasn’t too friendly but not unpleasant either."
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Cons: "Rude crew members."
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Pros: "Nothing at all."
Cons: "We were 2 hour 40 minutes late due to no crew available. What happened to planning for contingencies? Just confirmed how horrible United Airlines has become! (They used to be one of my favorites!0"
Cons: "The flight on the way west was awful. It left Albany almost two hours late making me miss my connection to LA. At Newark airport the next two flights were overbooked so United put me up in a hotell The next morning the first two flights were overbooked but they put me on the third flight. That was supposed to come into LAX a half hour early but a passenger became very ill so they landed in Des Moines for the medical emergency. I realize that wasn't United's fault, but I don't think it should have taken so long to take off, and we were well over an hour late upon arrival."
Cons: "Flight was rescheduled because connection was missed due to United"
Cons: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Cons: "More room space between seats"
Pros: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Cons: "Old and filthy not clean Nowhere to charge the phone First class seats uncomfortable"
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "2 hour delay due to not catching maintenance deficiencies prior to boarding passengers. No sense of urgency when locating and prepping new aircraft."
Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Cons: "Flight delayed in Washington, then after we boarded sat on a hot plane for an hour while flight crew did "training". United never apologises for delaying flights, seems like they don't care for the customers at all."
Cons: "Everything was good"
Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Cons: "Had to wait to fly out on the plane for about an hour. It was hot inside the plane, needed more air flow"
Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Cons: "Very rude gate agents."
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "I have no compliants at all. :)"
Pros: "uneventful - great pilots, made effort to correct for turbulence when they could."
Cons: "no food or entertainment."