Daily cleaning, installation of cabin HEPA filters on flights from Alexandria to Iowa
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Scores according to KAYAK customer reviews
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "Crew very helpful and accommodating."
Cons: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Pros: "Quiet economy service let me sleep on the redeye."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Cons: "boarding was difficult. no rhyme or reason."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Pros: "The crew served things exactly as scheduled. They went out of their way to help passengers individually."
Cons: "The seats are a bit cramped for long international flights."
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Pros: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Cons: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Crew was great."
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Food and service was amazing."
Cons: "No upgrade"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Cons: "A bit warm on the plane and late taking off."
Pros: "Great flight attendants and very clean"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Great service"
Cons: "4 hour layover in ATL too long"
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Cons: "Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "loved the airbus and in flight movies good stufg"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "cleanliness; attendants were very helpful"
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "I made it home."
Cons: "1. 1.5 hour delay on a 70-degree, sunny day. 2. all of the outlets in the gate area to charge devices during the delay -- and 90% of them didn't work!!!! It's almost better not to design new seating with outlets between seats, when the outlets don't work -- neither did the ones on the walls. People were lined up for the ONE wall outlet that did work."
Pros: "Crew were friendly and understanding"
Cons: "Flight was delayed 4 times, didn't land in ATL until almost 4 a.m. Still was charged for bags and when I called in to reschedule so I could get another nights sleep they said next flight wasn't until 10 the next day and there was charge for that. Also my flight from ATL to Boston earlier that week was delayed 3x. Overall not impressed with this connection. Meanwhile another flight to Boston from ATL left and I was not notified or selected for this change."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "plane had individual movies for free with each seat!"
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "Staff did a good job boarding the plane."
Pros: "Very fast boarding process."
Cons: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Pros: "Nothing everyone was rude and I seemed to bother them"
Cons: "Everything from communication to compensation"
Cons: "Less Fully packed plane during Covid"
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Pros: "Kinda confusing the train finding the gates"
Pros: "Great crew"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "Newer plane, smooth boarding and on time arrival"
Cons: "In flight entertainment was broken"
Pros: "Very sociable crew, Appreciated the complementary food & wine"
Cons: "I t somewhat frustrating to have to go through 2 complete screening checks. I realize that this issue is not American Airlines but rather results from ????"
Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"
Pros: "Is ok"
Cons: "More space between seat and free food"
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "Getting a flight"
Cons: "Keeping travelers updated with gate changes and issues that may occur with flights"
Pros: "emergency landing upon returning to JFK"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Service was good"
Pros: "The crew"
Pros: "Quick flight- Bahamas Airport was nice and walking to the plane on the tarmac was a cool experience"
Cons: "N/A- everything was pretty solid!"
Pros: "Crew was okay."
Cons: "It was uncomfortable from arriving at FCO for check in to landing at DFW."
Pros: "New Plane interior"
Pros: "On time departure and arrival and good flight all around."
Cons: "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
Pros: "Food was okay"
Cons: "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
Cons: "Old airplane between MIA and SJU"
Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"
Pros: "Flight attendants friendly."
Cons: "So many rows of seats crammed in and no where for people to put their bags. People from front of Llane had to go to rear to place and retrieve their luggage. Maybe space the rows a little better or retire these older planes."
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "Ability to upgrade to first class"
Cons: "Security taking forever"
Pros: "The service was fast and friendly. The crew was so helpful"
Cons: "Ran out of the kind of food I wanted"
Cons: "Great trip"
Cons: "I miss my flight because my plane left “early.” The person who attended me wasn’t understandable at all, she responded with so much rudeness. Was very upset!"
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Cons: "Cramped seats, AC blasting and constant sting breeze. Food and service awful."
Pros: "Getting home on time"
Cons: "not enough leg room"
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "Lost bag, came on later flight Totally disorganized TSA on Dallas very rude"
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Cons: "I do not like that I am missed my flight and got stuck in a city without any re-embersement. I usually use United, but decided to use American Airlines this time. Sleeping in an airport tonight. Thanks."
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Pros: "We had a good flight home everything was good going was a terrible flight a lot of turbulence and attendance weren't very friendly"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "Everything was really good"
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"
Pros: "Very easy flight, no delays."
Cons: "Very little overheard room so valet bags if possible."
Pros: "Got me booked on Delta."
Cons: "Itenirary fell apart and had no good solution."
Pros: "Automated text update"
Cons: "Inconveniencing basic economy passengers by forcing them to check in at the checkin counter instead of online The flight was late departing due to crews not arriving on time"
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Pros: "Flight delayed for over an hour Only served water Sodas on demand"
Cons: "Staying on time"
Pros: "Gusty winds in CID - the crew handled this quite well. Smooth flight."
Cons: "There was no UAL ground crew to greet us when we arrived on time (11PM) in Cedar Rapids. Poor communication."
Pros: "Nice flight"
Cons: "There was no WiFi or TVs"
Cons: "See above"
Cons: "My bag beat me home. How does that happen?"
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Cons: "Four hours delay"
Pros: "The passengers next to me we're good."
Cons: "The fact that they only let you watch content on your device despite having a big screen in the headrest for DirecTV that was pay-only was not putting those screens to full use. Aso, why down 4-hour flight not get a meal, but only one tiny bag of pretzels?"
Pros: "Same as above"
Cons: "No movie anymore."
Pros: "Smooth flight"
Cons: "For connecting flights I believe that those who are rushing to connect should be let out first."
Pros: "It was on time and boarding was very efficient. I was seated near the back, but the middle seat was open. I appreciated the additional space. It was a nice perk for having to sit in the rear of the plane."
Pros: "Crew made sure we would make our connecting flight or had a backup flight if we missed the original."
Cons: "Running to barely catch my connecting flight. No ones fault"
Pros: "I am not a big fan of United Airlines, but this flight was surprisingly good"
Pros: "The friendliness of the crews."
Cons: "The landing was a little bumpy."
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"
Pros: "quick boarding"
Cons: "no outlets!"
Cons: "Not Applicable"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Pros: "I was upgraded to an economy plus seat, which was very comfortable. I often fly late at night and find it difficult to sleep on the plane, but in my upgraded seat I was asleep within minutes of take off!"
Cons: "I had some difficulty when checking my bag and did not find the additional services agent particularly helpful. All ended well, however. I also would have preferred a headrest screen rather than personal device entertainment, but did appreciate the option to watch a movie."
Pros: "Had a good seat"
Cons: "Delayed 3 hours. Entertainment requires United app. No one told us to download beforehand."
Cons: "Not enough good movies"
Pros: "Was able to fly standby and get home earlier. Crew was nice and friendly."
Cons: "Slept most of the way, but this plane didn't have television screens, so limited entertainment options."
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "Overall horrible experience round trip. Issues with the planes caused delays leaving and caused my flight home to be cancelled. Flew American home. Will never fly Intied again. EVER!"
Pros: "the flight attendant was gracious and personable"
Pros: "Seats at least in economy plus were acceptable with enough space between seats to allow you to move around without disturbing the entire plane. My row 11a-c did not have a window"
Pros: "Staff was ok."
Pros: "Service was pleasant"
Cons: "No complaints"
Pros: "Everything was great we just had to sit for mechanical issues. Announcing ETAs is crucial for those of us getting picked up"
Pros: "After the 2nd broken plane, they gave everyone $10 food coupon"
Cons: "Three hour delay, two broken planes, but all things considered not too bad."
Cons: "The seats had no infotainment system No food Cramped"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Cons: "Friendly staff and the flight was comfortable"
Pros: "very nice flight attendant. Very helpful to have my son and I sit together. Gave me a cup of coffee when i asked. very friendly as well."
Pros: "Nice flight, not packed"
Pros: "They were on time."
Cons: "The cabin temperature never went below 80 degrees. Seats were very, very small. Especially when seated by a 300 lb person"
Pros: "it was on time"
Cons: "it would be nice to have free WiFi"
Pros: "On time"
Cons: "No complaints"
Pros: "Nothing special, just a short flight."
Cons: "Old plain with very uncomfortable seats, even for a cheap 30min flight they could do something to keep the seats from hurting.Terrible flight boarding process at Newark! They had everyone get on buses and we're shuttled over to their airplane. To make matters worse they boarded like 3 flights at a time at the same gate. Clearly they have had issues with people getting on the wrong plane with this process, because they asked us about 4 times if everyone here was going to this destination."
Cons: "Nothing. Every thing was great. The best flight attendants I had in a long time."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."
Pros: "The entire experience was wonderful!"
Pros: "Boarding was simple and easy."
Cons: "Seating is much too narrow and much too close together. My knees were against the seat in front of me."
Airlines flying from Alexandria to Iowa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alexandria to Iowa
Masks required on board, masks provided on flights from Alexandria to Iowa
Social distancing seating
Middle seats unavailable to book on flights from Alexandria to Iowa
Testing for antibodies, testing for symptoms for flights from Alexandria to Iowa
Waiving of change fees. Search flexible flights from Alexandria to Iowa