Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Alexandria
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Scores according to KAYAK customer reviews
Pros: "Couldn't get on the flight. Santo Domingo airport Delta crew wouldn't let us on. We waited in a slow check in line - then they said it was too late to get on. We had plenty of time to get to the gate. Had to wait until the next day to get home."
Cons: "Superior customer service"
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Extra room and fast boarding"
Cons: "They lost my bags. Unacceptable"
Pros: "Missed it"
Cons: "Give me back money"
Pros: "Early leaving gate - early arrival"
Pros: "The crew was great."
Cons: "More food."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Pros: "Was ultimately seated in Comfort+ even though I had an Economy ticket."
Cons: "Seat assignment with Economy ticket. More than willing to be asked to move for family seating, etc. Just feels nicer knowing you have an actual seat."
Pros: "Delta is wonderful! Helpful and on time."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Friendly crew."
Cons: "Slow boarding."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "seating placement was perfect..."
Cons: "Food was just a snack"
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "From the gate agent to the in-flight crew and pilot, totally impressed and pleased with their attention to detail and care of the passengers."
Cons: "Nothing to asd"
Pros: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Cons: "seats too narrow, barely have room to sit and stand. No USB charger"
Cons: "Delayed for no reason"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "Change d for WiFi. Cheap"
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Service and staff"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "Rebooked earlier flight home to Atlanta with no issues! Customer service was awesome."
Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Pros: "Good heads up to turbulence."
Pros: "On time great staff"
Cons: "Little cold"
Pros: "As Scheduled, staff hospitality"
Cons: "+$25 extra each bag, seats not near travel companion"
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
"Noisy squeaky airplane. But smooth flight and arrived early."
"Better food please"
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "Social distancing"
Pros: "Great crew, clean plane."
Cons: "Wish we had beverage service back soon."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "the crew were amazing. And the airplane we took was very modernized with all the electronics. Had a great flight"
Cons: "Never made it. Stranded at LAX."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "On time and as expected"
Cons: "Service on plane"
Cons: "There isn't enough leg room for those of us who are tall. I'm 6'3 and my knees always strike the seat in front of me."
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "I got there"
Cons: "Being on time for once"
Pros: "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time"
Cons: "Having to pay extra for a exit row seat"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "The staff was very nice and passed around several times offering drinks and food"
Cons: "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"
Cons: "Same airplane"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "Due to a medical issue I needed to change my flight. American would not work with me and charged $500 for new tickets. They would not even refund the upgrades I paid for. 100% sure they were able to resell the seats on the original flight. On top of that had to pay a $100 heavy baggage fee for a pound over weight. Will never fly American Airlines again."
Pros: "We finally got to Aberdeen"
Cons: "Departure times were changed, plane had mechanical problems flight delayed almost 4 hours, we missed our connection. The American Airline was closed. We called 3 times totaling over an hour to get a flight the next morning. We had to book and pay for our lodging & dinner (2 rooms for 6 people) A nightmare of a trip!!!"
Pros: "We took off on time and landed about 45 minutes early. That was great"
Cons: "My bags were lost and didn't arrive in New York with. They were not delivered until 1am that night."
Cons: "Very cramped."
Cons: "Flight was canceled after being delayed 3 times"
Pros: "The entertainment"
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Helpful and friendly ground crew in London."
Cons: "The Muslim meal was a bit too spicy for me."
Pros: "On time, food service, good communication"
Cons: "Employee got us in the wrong terminal"
Pros: "Good flight overall"
Cons: "The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Pros: "Flight on time ."
Pros: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."
Pros: "Everything was excellent"
Cons: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."
Pros: "No entertainment on 6 hour flight."
Cons: "Took 40 minutes for baggage unloading to start. Many flights unloading at same time on only one carosuel. What is American's problem with baggage? No entertainment on 6 hour flight. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Cons: "Very late"
Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "The crew was nice and everything went well when I was on the plane."
Cons: "I booked this as Finnair flight. Finnair is in terminal 5 (international) at ORD. There was nobody at the desk... I was getting nervous. I had to look at my Kayak app for info about my flight ... It was operated by American Airlines out of Terminal 3. I barely made my flight. You should be more explicit on the front end so these mess ups don't happen."
Pros: "Plane arrived early."
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Pros: "There were free movies and screen for each seat. It seemed like a new plane. Thank you"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Landing was not smooth"
Cons: "Crew was polite"
Pros: "We had a delay due to an equipment malfunction. They deboarded us so we didn't have to sit on a hot plane. That was greatly appreciated. The crew and gate personell in Cedar Rapids were very friendly and organized in getting us all back on the plane as quickly as possible."
Cons: "We made up time in the air to Dallas. We arrived early and waited about 15min. Due to another plane being in our gate."
Pros: "Crew members were okay"
Cons: "The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad"
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Cons: "The seats were uncomfortable."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "The crew was very attentive. The seat was very comfortable."
Cons: "Not sure why there was a "priority" tag on my bag because it was one of the last to come out at baggage claim so there was a HUGE line for me to wait in to get to customs. When I get a first class ticket, I expect first class service."
Cons: "4 hour delay"
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Pros: "Nothing, sadly."
Cons: "We boarded and then sat on the tarmac for over 2.5hrs because of “Misterious tape on the plane found by ground crew” Then we sat watching plane after plane take off before us because of traffic. There was no phone charger on the seats so with all the delays and me trying to notify everyone at the Wedding in Santa Barbara (my final destination) it made it difficult to reach everyone. I paid extra to fly straight in to Santa Barbara because this after there was a Bridal party Wine tour which I am missing. The next flight is at 4pm and I have all the Wedding dresses cholis/Sarees. I asked even for a Rental car at Customer service so I could get there by 4 at least instead of 5-6pm ad they said “Oh we don’t do that” I understand mechanical problems or weather delays but don’t say you found Tape randomly on the plane that you need to check out and then sit in line on the tarmac for another hour+ It’s extreemly upsetting and disappointing. If my Luggage for whatever reason does not arrive on my now later flight to Santa Barbara I will be beyond disappointed AND will have disappointed the Bride and 4 other of my Best Friends."
Cons: "They forgot to stock food and red wine. Ran out of white. A joke. Pretzels. United is not a consumer oriented airline anymore. Attitude is they are doing customer a favor just being there. Best avoided."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "Did was very good. Cattle call boarding."
Pros: "We like to have our carry-on available under the seat so I thought I was planning ahead by getting the second row. Turns out the front row puts their carry-on under their seat and the second row gets screwed. All my extra leg room was lost with my bag taking up the space because it could not fit under the seat. They shouldn't charge extra money for that seat and I felt cheated."
Cons: "No space for carry-on under seat in second row for upgraded leg room seat."
Pros: "Boarding was fast"
Cons: "seats not really comfortable,and we arrived late to London,good thing I didn't miss my flight but still, Departed late, and when arriving plane flew around in circles before landing according to the captain it was because the run way was busy but I mean if we would've left on time there wouldn't have been problems arrived first."
Pros: "They held the plane in order for me to catch it after my late flight to Chicago."
Cons: "The crew member promised my $60 in checked bags would still follow me, but when I arrived In Vancouver I was Informed they were still in Chicago. My seat did not recline and my reading lamp was broken after paying $80 for the upgraded seat. The flight attendant was a bit grouchy about it. The WiFi was very sporadic and didn’t work for the majority of the trip.. which I wasted 900 miles on. Not impressed this time around."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Cons: "Older plane, no entertainment, seats not comfortable."
Pros: "Flight attendant"
Cons: "No door operations"
Pros: "Both our flight where on time and smooth as can be. Stuff was super friendly."
Cons: "Nothen bad to say..."
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Everyone involved in making sure that everyone's travel EXPerience was superior; is to be given high praise."
Cons: "Didn't make the flight"
Pros: "Crew. Club soda. Safe landing."
Cons: "Pay for movie. Delayed plane that landed 10 minutes after boarding for connecting flight which was last flight of the night."
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Pros: "Plane was on time and even landed early"
Cons: "The gentleman sitting next to me held his duffle bag on his lap the whole flight. Take off and landing included. Take off I thought no big deal, but when it was time to land the flight attendant actually looked right at him and said nothing.. When I put my tray down, there was sugar and coffee stains on it. Luckily, I had a wet wipe to wipe it off. The attendants were not very friendly and I was disappointed with them. It just seemed like they were in a hurry. Note this was my flight from Omaha to Chicago. NOT the connecting flight Ord-DCA."
Cons: "Continuously moving departure time back."
Pros: "First rate service"
Pros: "No one sitting next to me."
Cons: "I need more room."
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Pros: "This flight had televisions in the headrest, so we could watch Direct TV when it was convenient. Thanks for the ride."
Pros: "Not happy. Can't afford such high fees to reschedule flight to see my 82 yo parents. I would have to fly first class to have room for my broken leg now. Doctor won't approve flight since this just happened 3/28/17. But, I can't pay so much more to fly home after surgery....near the holidays. Just makes me sad. I had insurance on 1 flight so i hope i can get 1/2 of my ticket price back. Yup, I messed up the insurance on the 2nd flight. My bad. So I'm out for 1 ticket, and a broken leg and torn ACL and I didn't see my folks. Can you do anything to help me, United? Please? Thanks. Pretty tough week."
Cons: "Will be disappointed if you don't try to help."
Pros: "Honestly I just tried to sleep."
Cons: "What got me was the 2ND flight where a very large lady who pulled out three different seat belt extenders out of her purse was sat next to me. I could serious feel her sweat on my leg the whole ride. If a seat belt extender is need then she should have had to buy two seats."
Pros: "Arrived safely at destination"
Cons: "Flight was 6 hours delayed. United mishandled fueling of jet which caused additional delays."
Pros: "Arrived on time with all luggage"
Pros: "baggage crew was awesome on this trip. my skis and bags were awaiting in the claim area before I completed the walk from the plane to the baggage area"
Pros: "Enjoyed the free movies"
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "Polite flight attendants"
Cons: "Had to wait 40 minutes for a gate"
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Pros: "I liked that the flight attendants were friendly, attentive, and smiling all the time. It made me feel welcomed. Thanks!!"
Cons: "How uncomfortable I was in the seats"
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "I was late to get to airport-- the airport is small-- I hauled and managed to get checked in and got to gate 15 minutes before take off. There was no one at the gate door. I went to another gate and she tried to call the attendant at the door. She didn't respond because her phone was at the desk. I was frustrated I didn't get on while I could see she was talking with people at the gate and in the airplane-- but I should have been there earlier. That said-- she came out and was incredibly helpful-- she managed to get me on a flight only an hour after that one and I didn't miss my connecting flight."
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Cons: "This flight didn't happen."
Cons: "We were delayed three hours at the gate and another one on the Tarmac. I have flown United three times in the last 14 days and have been delayed by multiple hours every time - including once because we were waiting for a flight attendant (scheduling mix up)."
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Pros: "Your staff."
Cons: "The delays."
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Cons: "The plane never cooled to below 80 degrees"
Airlines flying from Iowa to Alexandria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Alexandria
Masks required on board, masks provided on flights from Iowa to Alexandria
Social distancing seating
Middle seats unavailable to book on flights from Iowa to Alexandria
Testing for antibodies, testing for symptoms for flights from Iowa to Alexandria
Waiving of change fees. Search flexible flights from Iowa to Alexandria