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Excellent customer service, from check in to collecting my carry on luggage. Extremely nice pilots and a smooth ride.

Stayed low, 8000-9000 feet so the view was good. Checked bag STL->ORD came out quickly.

No TSAPreChek. That means full search for me since I fail metal detectors. No prob in STL, went quick with XRay. At Decatur had to leave plane and reboard to continue flight to Chicago. TSA search at Decatur was intimate.

The view from the flight was lovely! And the flight was very smooth.

Everything was on time, staff was friendly, and seats were very comfortable. It's a very different flying experience, but fun and exciting!

Quick boarding and friendly staff

Seats are much too small if you are overweight and have to sit by someone you don't know.

Love the flight price!

As expected, everything else is a la carte.

Practicality, assigned seats, non-reclining seats, clear "extras" policies and prices

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Easy check in

Seats, space, comfort

Just one of the crew (a young African American female) was pleasant the rest were mediocre.

The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

Nothing

Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation.

i arrived alive

My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

Cabin was too hot since the very beginning. Even in first class.

The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile.

Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas.

Charging stations, roomy seats

One attendant was a bit snarky.

Complimentary beverages.

Chicken and pasta for dinner

Arrived on time, even after delayed departure

1 hour into the flight until the internet worked. Crashed 2 hours prior to landing. Horrible to fly cross country with no internet.

Early arrival

Food and beverages, as expected on United.

On time. Efficient on and off plane. Didn’t hassle me about my carry on.

Liked the exit row.

Hated the delay of more than 90 minutes.

The staff was great

Seats were way to small for tall people with long legs...........

Timeliness

Hsve to pay for drinks & snacks

Crew friendly and professional

Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person

Squished and smelly but good value overall and good crew

Same as above

The crew were quite friendly and I had no trouble getting my questions answered.

The flight down was fine, but on the way back there was so much turbulence I thought I was going to be sick...

Excellent customer service, from check in to collecting my carry on luggage. Extremely nice pilots and a smooth ride.

Excellent customer service, from check in to collecting my carry on luggage. Extremely nice pilots and a smooth ride.

Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included.

No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg.

Food wash pretty good

Checking one bag took 30 minutes. Very stressful

My wifi didn't work

Sitting on tarmac for hour and a half with no time of getting off rhe plane os inhumane treatment.

It was everything I expected from a no frills airline. The plane we were on was newer even in the back of the plane the leg room wasn't bad. I'm 5'9 just for a reference.

The only thing that was a problem you can't check in on your ipad. Being on vacation I didn't have a laptop with me or easy access to one. If I didn't check in before getting to the airport I didn't want to pay any extra for my bags than I needed to.

Dislike ,

Dirty plane, staff not so compassionate. Crew didn't even clean the plane before the boarding. Flight delayed by 45 minutes.

The price is extremely attractive and Frontier was non stop! Personal carry on item is free and the size was really generous. PLUS they have an excellent credit card rewards program!

I wasn't expecting the seats to not recline at all unless you purchase a stretch seat. I had the assumption they would still recline the typical amount. I don't like that you have to pay for your seat choice after the flight is already paid for.

Comfortable seat.

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

The flight crew was so nice! Roomy seats and plenty of snacks!

Cabin was too hot since the very beginning. Even in first class.

i arrived alive

My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

Haven’t gotten on it yet as I am stuck in DFW

Crew was wonderful

Not getting service even SW served on 45 min flight

Just one of the crew (a young African American female) was pleasant the rest were mediocre.

The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

On time. Efficient on and off plane. Didn’t hassle me about my carry on.

Great service from crew

Good but too little

Crazy cold all flight long, made me even waking up. They should have served gloves and hats.

Food was unexpectedly good.

The flight was delayed for 40 minutes. We could hardly catch connecting flight

Complimentary beverages.

Chicken and pasta for dinner

Overall everything was fine.

The plane was delayed quite awhile due to ice on the plane and loading baggage.

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

Quick boarding and friendly staff

Seats are much too small if you are overweight and have to sit by someone you don't know.

Onboard crew friendly. Plane was clean and new

Chaos during boarding. Sat on ramp at Denver for a long time waiting for a gate to deplane.

The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done.

Beverages all are at a price, even a cup of coffee.

The fact that the flight was 6 hours late was hard.

Easy check in, helpful crew members.

The approach to landing was so bumpy on both flights were so bad, I was so tense as the aircraft wavered, that I'll need to see a chiropractor when I return home. We wondered how many hours the pilot actually had logged in- My husband felt so badly that he cancelled my flight & booked a flight on Another airline so the return flight wouldn't further hurt my neck & back.

The plane only seats about 8 people, but I took my flight alone. We left on time and arrived on time !!!!!!! First time flying EVER.

Same as above

The crew were quite friendly and I had no trouble getting my questions answered.

The flight down was fine, but on the way back there was so much turbulence I thought I was going to be sick...

Just one of the crew (a young African American female) was pleasant the rest were mediocre.

The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience.

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Haven’t gotten on it yet as I am stuck in DFW

i arrived alive

My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

Cabin was too hot since the very beginning. Even in first class.

The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile.

Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas.

Extra leg room was great

Entertainment system was flickering

The flight crew was so nice! Roomy seats and plenty of snacks!

Fast

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Haven’t gotten on it yet as I am stuck in DFW

Crew was wonderful

Not getting service even SW served on 45 min flight

Cost of flight

Extra charges for everything! Couldn’t even get a cup of water.

The staff was great

Seats were way to small for tall people with long legs...........

Price and direct flights to popular destinations.

No frills. Charging $5 for a printed boarding pass seems a bit excessive

Short flight and pilot was able to explain delay

Long delay due to many planes in front of us, no offer of water only drinks we have to pay for