I didn't like the 2 hour delay and then mechanical issue once we were on board.
No wifi, not even while close to the continental US or Puerto Rico, no entertainment whatsoever (TVs not working). Totally disappointing.
Pros: "Good crew"
Cons: "No food for a seven hour flight to Ecuador?? Insane"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Form Boston to Pittsburgh, aircraft cabinet was very cold. Every other things were very good"
Cons: "Jetblue always has issues with their planes-this is the 4th time I have had a Jetblue reservation and I had to jump on another flight at the last minute because we were not being kept informed of whether the mechanical issues were going to be able to be resolved. Really disappointed in Jetblue"
Pros: "Flight delayed 3x, gate changed twice, had to deplane then reboard and then refuel. Got home 5 hours late at 3 am"
Cons: "Poor planning seemed to cause their delays"
Cons: "Was nice even with bad weather..i love jet blue.."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "The crew was very good & a great selection of movies."
Cons: "More selection of snack would be great."
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "The plane had a mechanical issue that they needed to address (due to the fact that they prior crew did not address it) and we sat in the gate for 2 hours waiting. No worries water was offered by crew and the flight had no food."
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Pros: "Everything was on time and as far as flights go, it was uneventful which is what you want on a long haul flight such as this."
Cons: "Food options have gotten old as I have taken this trip many times for work, maybe mixing up the choices a bit."
Pros: "Just a great flight and service. Super happy for getting home early!"
Pros: "Service, boarding, pilot capability; all positive things with no complaints. And yeah, I got the whole can of soda."
Cons: "As a tall fellow of 6'3'', Seats on united are very close together and knees are constantly under pressure from the seat in front."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I actually flew on a different flight to HNL because my flight to SFO was delayed and would have caused me to miss my connection. So I actually flew from LAX to HNL."
Cons: "It was a small aircraft that had very narrow seats and outdated tiny screens. Also wifi entertainment did not work. It was like flying in the 1970s, but more crowded! Oh well. We got to chicago in one piece and in time and that's the most important. Polaris and business class looked great though."
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Pros: "Bumpy but spectacular ride through a thunderstorm on descent."
Cons: "Flight assistants were not particularly helpful with our baby. Same complaint about baggage, but on this longer flight, why make us pay extra for food and entertainment too?!"
Cons: "A drink other than water would be nice (like soda)"
Pros: "The crew was spectacular"
Cons: "The plane was 1hr and 1/2 late with no explanation. The chairs did not recline at all Over $300 in baggage fees 0 entertainment"
Cons: "The cost of carry on bags is horrid and having to pay extra so you and your child can sit together is a joke. On top of the ticket price, luggage price and seat price then they want to change for a cup of coffee. I don't think so."
Pros: "Direct flight from Denver to Milwaukee. Didn't have to wait on tarmac so that was a plus."
Cons: "Have to pay for every little thring down to the peanuts"
Pros: "The staff was pleasantly and the boarding process was on time and so in a speedy manner."
Cons: "Having to pay 2.99 for a cup of beverage, at least give me the can or small bottle."
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Pros: "It was a good experience I. Flight short flights very great customer service at the terminal and on the flight."
Cons: "The lay over most definitely getting shorter flights from now on."
Pros: "Quick boarding."
Cons: "The seats were outrageously uncomfortable and we got no food or drink service from the crew."
Pros: "Customer service of frontier. Been flying American, and this was a nice change of pace"
Pros: "Fast boarding, on time."
Cons: "My flight was a redeye, and there was no sleep to be had. The seat are super uncomfortable. The crew made unnecessary noise slamming cupboards shut; and, turned on all the lights when they were handing out food. At least one of the other attendants turned off the seating lights after a minute or 2. Furthermore, they charge you for seats and extra bags. Could have gone with a better airline for comparable price."
Pros: "Pilot is very nice for this one. Reached 20 minutes early. 10/10"
Pros: "On my way to new orleans i was late to the airport because i was at the vet to put my cat to sleep. His sickness came on very fast and unexpected for a young cat. It was, to say the least, an awful thing. He was my best buddy and i was feeling pretty crushed. When i arrived at the gate the door to the plane was closed making my already bad day worse. Thankfully a kind hearted member of your groundcrew sympathized with me and had the crew open the door andlet me on the plane. I didnt know that EVER happened. It was the nicest thing that has happened to me at an airport ever. Thank You. On a bad day you guys at Spirit Air gave me a lift i sorely needed. Again, Thank You!"
Cons: "No assistance with check in process. Two out of two flights more than 45 minutes late. $100 for two checked bags. Even charged $5 for water on flight."
Pros: "Bought a wide sea, the best flight I've had I will try to buy one every time I fly from now on thank you"
Pros: "I didn’t like anything considering the fact that they made me miss my flight back to Dallas"
Cons: "They were very unorganized and not accommodating. I got an alert on my phone telling me to go to One terminal but when I got there I was told to go another terminal to check in but to return back to the terminal where I was to board the plane. In that process I wasn’t informed that they changed the terminal for my scheduled flight and was taking passengers for my flight to check in and board the plane. By the time I could find a Spirit Airlines employee they said told me that they were done calling for Dallas and I had to go to the customer assistance line. While waiting in line I was overhearing other people’s conversations only to realize that I wasn’t the only one that this happened to. I waited in line for over an hour and had to rebook my flight and had to pay for another ticket. I shouldn’t have had to pay for another ticket being that it wasn’t my fault that I missed the flight. The terminal was a mad house and overly busy. I would like to be refunded my money for the ticket I had to purchase or given a voucher for a free flight. I will not recommend flying Spirit Airlines from Ft. Lauderdale airport to anyone. The communication was terrible and I won’t ever fly there again."
Cons: "Didn't have any food or entertainment, that's the reason for the low score. You need a N/A"
Pros: "Friendly funny flight attendants. Professional staff."
Cons: "Only 2 employees checking in 30+ people. Dropped to one for some time."
Pros: "Overall very satisfied. Thank you."
Cons: "Return flight was delayed by 2 hrs. I don't know why, might have been weather/post-hurricane related. HOWEVER, I did not receive notification by text as I believe I requested."
Cons: "Price was a rip off with kayak. Originally was around $188, now I paid $247. Not very nice at all"
Pros: "It was no long lines and I was of the first to board"
Cons: "No food to buy"