Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Cons: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Pros: "The food and entertainment was good. The crew was very nice."
Pros: "Airplane crew was amazingly friendly and helpful"
Cons: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Cons: "small plane, noisy! did not like business class. BUt overall ok"
Cons: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Pros: "Liked the movies and entertainment selections."
Cons: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Pros: "Constant service, food, entertainment."
Cons: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Everything was good. The only problem we experienced is that my daughter and I were flying Lufthansa to Europe, but back by United and we couldn’t book the seats, even when I was checking in for the flight 24 hours in advance. I got the seats assigned only 1.5 hours before departure. As a result we were seated separately. And in the middle. I always book my seats by the aisle as I have diabetes and I use the restroom often. You should work on that issue to allow passengers to book their seats in advance.
Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
The Munich-Chicago flight was delayed. At the end of the flight crew didn't bother to announce that people with tight connections should be able to leave the plane first, and a number of people didn't make their flight. During flight crew members were doing something to bathroom door while there were people using that bathroom, which was very disconcerting. Announcements over PA were not made clearly.
Would not accommodate my request to bring my my jacket I left on the plane.
I didn’t get on this flight due to a delay from Frankfurt
Cons: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Pros: "There was no in seat power despite that being listed as an amenity. Also, there was no checked bag included in my flight, despite selecting that in my search for tickets."
Cons: "In seat power for phone charging while flying transatlantic is extremely helpful. Ticket purchased was not as advertised."
Chaotic boarding began 5 minutes before departure without any announcements explaining the delay. Once on board, an outdated 737 greeted me, without of WiFi. The crew hastily placed trays in front of passengers without any interaction or smiles, only to swiftly retrieve them and vanish for the remainder of the flight. The food provided was inedible, but there were decent juice options like guava and strawberry. The only reason I chose this flight was because of its schedule; otherwise, I would have opted for a different airline.
The crew in Business class for me departure and return were very pushy and rude. They would place the food in front of you and majority of the time remove your meal and toss it without asking if you were done. At one point on the return flight one of them crew members completely missed my sister and when I told another crew member who told that person in their language, she got an attitude and didn't offer her some of the other options they had like yogurt. They need to also take into account that not everyone can eat nuts and that shouldn't be on everyone's plate. Also the plane is dirty! I had to thoroughly wipe down every inch of my area and it was just nasty. The reclining seat struggled to fully extend. For the amount of money I paid for business class I expected better.
Too difficult to indicate and receive vegetarian food. And staff was rude about it. Other passengers felt sorry for me.
Egypt air needs to improve its crew; they're not polite.
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Cons: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Cons: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Pros: "Crew was nice and basic service was provided."
Cons: "There was no entertainment on the flight. No screen per person."
Cons: "If flying on time its always late even more than one hour"
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The landing was catastrophic. I was very scared. I thought it were my last lminues. Pilotes should be more experienced
ALL services were good. An announcement should’ve been made at the end of the flight that filling out a customs form would not be necessary anymore for USA travelers entering Philadelphia.
The flight was smooth, the premier economy seats were comfortable, the flight crew were excellent. The on board food, however, was AWFUL. I suggest bringing your own food on board.
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
The service on board should have been better fast service
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
The boarding was delayed and they didn’t let us know why until after we sat on the plane (the plane was delayed getting in) but they had us waiting in line for over 1/2 hour for some reason which I didn’t understand.
They were on time that’s the only good thing I can say about them. Everything else could’ve been better starting from the rude crew to the condition of the plane to the food and the entertainment system not working very well but they did get my bags to me (which they forced me to check even though I only had a small carry on) which friends that also flew on ITA did not get, so at least there’s that.
The programming in the entertainment features was very out of date.
Always late , never on time people rushing to catch their connection flight , the only punctuality of air algerie is for sure they delay the flight
Air algerie flights always the same Late or canceled with poor service So , not a surprise The flight yesterday full and late with poor service as usual
3hours deleyed, absolutely horrible day.,horrible company.,bad service.,they should check the flight if it safe before letting the passengers in .. it was a technical problem ( very hot temperatures inside the flight) we had to come back and change the flight.never again with this company
Pros: "The management of the stopover in Algier"
Cons: "I arrived in Lyon without my suitcase which is really not fair. They promised to deliver as soon as possible to my address. I am waiting to see"
Pros: "People always nice - plane leaves always at a time that is acceptable"
Cons: "Tooooo cooold on the plane - brrrrrr! Even with a pullover"
Cons: "- Not make us wait on the boarding bridge of the plane wasn't ready to board. - The seats couldn't recline - Offer something a little healthier for snacks on short flights"
Pros: "Nothing!"
Cons: "Everything was really poor. The seats were almost broken there was no entertainment. The food tasted awful and gave me stomach aches. The plane was very dirty let alone the washroom."
Pros: "Only positive thing is that I eventually arrived to my destination and it was cheaper than other airlines."
Cons: "This airline seems to always be late, and they displayed incredible disorganization and chaos on this flight. The flight was late. After going through security scanners again even though we had just gone through other scanners a few minutes ago getting off our last flight into the airport, we went downstairs. They had us wait in a room with no chairs a long time before moving us to an unbearably hot bus for a really long time to wait, the bus only had a few seats for old people, the rest of us stood sweating without moving for at least 25 minutes. At the plane's stairs for boarding they wanted to take large carryon luggage to put below, but this wasn't well understood by most passengers and many people got upset and the staff didn't handle it well so it took a long time waiting to board at the stairs. Once on board it was a problem with people not finding enough space to stow their carryons! I went to the toilet before takeoff, and the toilet was so dirty! Disgusting! They clearly hadn't cleaned it at all. Wet floor, smelly, no toilet paper, debris in the sink, etc... The staff was unprofessional in conflict with 2 passengers arguing over a seat which was only a problem because one flight attendant had promised the 2 passengers to be able to move to that 1 open seat. After being almost 2 hours late for takeoff and going through the chaotic boarding process I can understand why people were short on patience. The food was ok. No in flight entertainment at all on a 4+ hour flight, not even a magazine in the seat pocket. Not a good experience overall."
Pros: "Pros: I made it to my destination alive and saved money over other airlines."
Cons: "Cons: The flight was delayed and then boarding and waiting to take off took so long that we were 2 hours late. We were seated in what must be the plane's worst seats: right in front of the stinky bathroom. Those seats don't recline and people keep coming to wait for the toilet, but worst of all is that the toilet smell was awful. I asked to be moved but there were no open seats. I don't know why the toilet had not been well cleaned, but in general the airplane was not very clean. I didn't like the food on this flight, on other air Algerie flights food has been better. The flight attendant also ran out of tea before getting to my row, but never came back with more so I wasn't offered tea. I think this was not worth saving a bit of money over a better airline."
Pros: "Business cabin was ok. Dirty but seats ok for sleeeping on a long floght"
Cons: "Very bad service. No drink / water until 1:30 of flight. Flight attendant not focused on service."