It was Ok for Business class considering we paid almost $10K for two seats. Disappointing part was the $640 (RT) to reserve the seats prior to departure unlike other airlines that is complementary when buying business class seats. Would I use ITA to go to Europe on my next trip -NO.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Everything was good except the bathrooms were usually dirty and the trash bins in the bathrooms were full.
Better consideration for families traveling with a disabled person. They insisted each person hold their own boarding pass on their own devices and gave us a hard time accepting eight boarding passes on a single device.
At least it was a direct flight, however the boarding process was a nightmare. 2+ hours in line to check my bag. Then told it was overbooked and I have to go standby even though I bought my ticket months ago. Then sent to another line to get on standby - another long wait and finally started yelling that my flight was boarding. They sent me somewhere else. In the end I did make the flight - among the last group to board, even though I arrived 4 hours early at the airport. Worst check in process I've ever experienced in 50 years off flying.
Two of my four flights had issues with toilets either NOT fully operational or completely out of order. Boarding was a joke because they have NOT established who is running the show. In the end, she did a terrible job. The seats 💺 were loose goose and the drinks and snacks were limiting in choices. Also, following Alitalia as an inspiration was strange since they went out of business.
We had a 3 hour delay and then a long taxi to take off. It would have been helpful for the pilot to have communicated more about what was going on. There was no A/C during the wait, and the cabin must have been more than 85 to 90 degrees. The crew gave water to the people in the front but by the time they go to the back of the plane they stopped giving out water. Eventually I went back and asked for some in the rear of the plane (for a second time). The food was close to inedible. I thought on an Italian flight that the pasta would be better than the chick, but honestly, a Swanson's TV dinner would have been better. I had a bite or two to keep my blood sugar up, but basically I couldn't eat it.
Terrible. They canceled 2 flights and then sent everyone by BUS from Rome. They should make amends by offering some sort of compensation.
Paid for a seat I didn’t get. Flight attendant said they would “report “ the problem. Food terrible. No service unless requested. Plane filthy. Seats falling apart. Broken footrest. Bathroom toilet held in place with tape. No gate announcements though delayed 2 hours. Is that enough?
We ordered a gluten free meal and never got it!
