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The check-in staff was not particularly welcoming and I has to ask about the business class lounge instead of her offering me information on it. That is quite odd. The staffs at the lounge were also very aloft.

Good take off and landing, but plane was old and small. Pretty normal nothing special

The flight was delayed for almost 40 or 45 minutes. However everything was good.

They need to get in-house entertainment, also the charging stations did not charge anything, kept cutting off. So battery life was not long.

Qantas get you there, but expect them to always act in their interest over yours. On this flight basic stuff went to plan, but their promised in flight entertainment wasn't functional. Bit of an old and tired plane.

Small twin prop plane. Basic flight. Food was half a chicken & pesto sandwich. As the flight departed after 12pm alcohol was available. No on board entertainment. No wifi services.

I liked the refreshments as the flight was short and the free WiFi. The seats were comfortable.

Although the flight was delayed and out of their control, we boarded and were underway in no time. The crew were great, the service A1 and the meal was superb ( I had the chicken dish). I would fly with Qantas again, anytime. Noel Swift

Overall, it was a very good experience. I would have given it a 10/10, especially based on our flight from SFO to Melbourne. The cabin crew on that flight were wonderful and incredibly attentive. They took extra care when setting up our beds so we could sleep comfortably without being disturbed. Dinner was served promptly and smoothly. I woke up quite late, when the flight was already preparing for landing, and the crew still made sure I was taken care of. They brought me English tea in a proper cup, and when it was time to prepare the cabin for landing, they thoughtfully transferred it into a takeaway cup so I could continue enjoying it along with some breakfast. Those small, thoughtful gestures made the long flight feel much more comfortable and special. The service from the SFO to Melbourne crew was truly excellent.

The Emerits/Qantas flight was cancelled to Wellington. We need a refund. Had to buy another airline ticket. How do we get the refund. Still not in Wellington.