Cons: "We are just tired of spending a lot on tickets and receiving the most minimum of a snack and drink on flights."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "Rude crew. Dirty plane."
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!"
Cons: "Seat wasn't comfortable"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "The crew were so kind and professional"
Cons: "The flight delay was a pain"
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "Crew ok . Seat not so comfy"
Pros: "great flight attendant"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "Had an passenger spill coffee all over me and when I went into the back where 3... yes 3 flight attendants were standing they all just looked at me and asked what I needed. It was VERY obvious that there some type of liquid spilled in my hair and clothing. I asked for some napkins or anything to wipe up the mess. She shoved 3 napkins into my hand. Not friendly at all"
Cons: "Unbearably hot!!"
Pros: "A meal when I'm traveling"
Cons: "The food was just a snacke"
Pros: "Staff, service, options"
Pros: "See above."
Cons: "Nothing. Really."
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Pros: "Gate agent was fantastic! Her positive demeanor made for the delays and cancellations to not seem as much of an issue. She was extremely pleasant when explaining what was happening to flights, connections, etc. She was helpful when checking boarding passes to ensure that travellers were ok for their flight."
Cons: "Again, last minute notification of delayed or cancelled flights made things somewhat worrisome. The late notification led to me missing my nest connection in Minneapolis, and having to sleep in the airport until the following morning in order to transfer my ticket to another flight leaving in the morning/afternoon/evening...very nerve-wracking to say the least."
Pros: "On time as scheduled."
Pros: "see aqbove"
Cons: "see above"
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Cons: "Not enough entertainment choices"
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Everything was average but the crew"
Cons: "I found them rude and not helpful regarding my connecting flight"
Pros: "plane had individual movies for free with each seat!"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Pros: "I liked the comfort of the plane and its entertainment !!"
Cons: "Hated the food! You used to be better."
Cons: "Flight was late arriving to George Town due to mechanical trouble. when it did arrive and we got boarded there was another 15 minute delay for more mechanical trouble. There were no meals available for purchase on the plane as they had only stocked the flight for one leg of the trip and not the return leg. We were told at check in that we would have to pick our bags up in Detroit before getting on our connection to Toronto. In fact they were actually checked through. Due to the delays we missed our connection in Detroit. The Delta Agent was rude and did not want to give us a hotel voucher. She also said the next flight she could book us in was 24hrs later. She was unwilling to book us on an earlier flight with a different carrier. After we got her supervisor involved we were given a hotel and booked on an early flight the next day. I would not fly Delta again if I had the choice."
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Pros: "Clean and comfortable"
Pros: "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
Cons: "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
Pros: "I used my miles to get the tickets."
Cons: "None of the crew smiled. They seemed like TSA agents that wanted to stop us from coming in. They seemed mad that we were using their airline."
Pros: "It was on time."
Cons: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Pros: "Ok fliggt"
Cons: "Plane was really warm for a very long time"
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Cons: "board families with infants and children first"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Cons: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."
Pros: "The crew was fantastic and everything about the flight made it feel like how flying is meant to feel!"
Cons: "With a long flight seat space is always a concern, I was fortunate to have an empty seat next to me so I was comfortable, if had someone next to me I know that comfort level would have dropped considerably."
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Cons: "Very close quarters, food was what you might expect - just ok, media /entertainment console not working and then we had the crying baby. Suggest priority boarding, go for additional leg room, bring your own media entertainment and purchase good noise cancelation headphones."
Cons: "Flight was very late"
Pros: "Nothing spectacular, but nothing bad."
Cons: "3 hour flight and no entertainment options. Disappointed with that."
Cons: "2 hour delays on both flights of a round trip"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Smoothest flight ever and crew was perfect. Thanks!"
Pros: "Great Airport and easy access to the gates and transportation."
Pros: "The seats were comfortable, with adjustable headrests. Also, there were outlets to charge devices."
Cons: "No free WiFi."
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "Boarding was smooth and quick."
Cons: "Lost our baggage while on our honeymoon. We were told it would show up to our destination the following morning and we would receive a call upon its arrival. Baggage didn’t show up until three days later and we had to retrieve it at the airport. Was given incorrect information numerous times, also several of the customer service agents were very impolite and not helpful whatsoever. Not a great experience, will do my best to avoid flying AA in the future."
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "Appreciated how the pilot managed to get us to our destination about an hour faster than scheduled. This time the free gogoflight entertainment worked. Was able to watch a couple of movies without any technical problems."
Cons: "Because the flight arrived so early, there were no gates available to dock. As a result, we were in taxi-mode for almost 30 minutes. This pilot tried to do is a favor but ended up frustrating all of us. They didn’t have enough food on the flight."
Pros: "The plane itself was comfortable and there was ample storage for bags. The food was also fine."
Cons: "The flight attendants were a bit cold and distant, and the boarding service was unclear -- they didn't announce groups! We all had to guess when to line up so we were surprised when it was time to board."
Pros: "Straight flight"
Cons: "How to check-in, had to many steps to find out which airline to login to."
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Cons: "First the flight entertainment was terrible for an international flight, no internet because it was a old plane. Some video monitors were terrible color and resolution."
Pros: "Good movie selections. Prompt clean up service after the meals"
Cons: "Some of the flight attendants (not all) were quite rude and inpatient. My husband and I had ordered vegetarian meals and at the start of the meal that asked us our names and apparently the wrong names were on the meals so we didnt get it. But when the cart came down with the choices we told them what happened and they got upset and said we denied the vegetarian meal. Plain crazyness."
Pros: "Our plane was grounded before take-off because of a mechanical issue, and the airline did a good job of informing us of the status of the repairs and eventual aircraft replacement. They offered us sandwiches, snacks and drinks for during our long delay."
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "The flight attendants were beyond amazing! Throughout the flight they made sure we had plenty of snacks and drinks. Amazing!"
Cons: "I didn't like being told there were no seats together and being charged to sit together with my partner. I found out there were several seats available once we boarded. Disappointing."
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "It was a reminder again why I never fly United"
Pros: "The crew was excellent, timing was superb,"
Pros: "I like it! Thank you, kayak"
Cons: "We waited nearly TWO hours in line to check in our unaccompanied minors."
Pros: "Very nice crew"
Cons: "boarding delay due to bumping my seat twice"
Pros: "Entertainment was very nice! Boarded on time"
Cons: "Flight was cancelled"
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR. It sure saved me the 2 hours driving during rush hour, and wears and tearS on my personal car, if you have 2 hours extra time during the day. Otherwise (If you want to save time), drive yourself to EWR and park."
Cons: "It does take up 2 more hours"
Pros: "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
Cons: "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
Pros: "Flight attendant was very nice"
Cons: "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Pros: "Nothing. Terrible service"
Cons: "The toilet over flowing and delaying my flight to the point of missing my connection."
Pros: "Was actually not delayed and arrived 1 hour early! Wow!"
Cons: "Flying coach on United isn't the greatest experience. Boring food and very little water, less leg room"
Pros: "Dr usus I"
Cons: "The keys"
Cons: "AC was broken. They could at least give you a second cup of water. Tired of being treated like an animal"
Pros: "Crew was ok. Nice but not personable."
Cons: "Food was awful!"
Pros: "Side adjustable headrests on seats."
Cons: "Lack of entertainment options."
Pros: "Enjoyed the movie selections on United app"
Cons: "Crew took a long time to serve drinks. Did not like the amount of legroom for 5 hour flight."
Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "I did not like the seats too narrow. And everyone bumped me on the aisle. I am 5'3". I can't imagine how awful it is for larger people"
Pros: "We arrived in one piece"
Cons: "I've flown 2.5 MM miles over the past 2 decades and United service has deteriorated. Pilot made up some time so arrived 1 hr late then waited another hour for our baggage."
Pros: "We arrived safely, the captain was lighthearted."
Cons: "DRUNK seatmate, who yelled profanity and also that he was drunk several times. Not only did the crew do nothing about it, they served him 2 more drinks! Since there were no air sick bags, I took my food out of my zip lock to have something to offer him when he made retching noises (though he didn't throw up). Isn't the flight crew supposed to prevent visibly drunk people from flying?"
Pros: "The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy."
Cons: "The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare."
Pros: "Crew allowed me to sit beside my wife in economy plus seating."
Cons: "United Airlines lost my luggage in Chicago after going through customs."
Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."
Cons: "My flight got delayed so much that I ended up cancelling my trip."
Pros: "All the way around it was a better experience!"
Pros: "The price of the flight."
Cons: "That all my flights were delayed."
Pros: "My snack box"
Cons: "I purchased wifi for the flight to stream entertainment. Plugged my Ipad into the charger only to realize the charger was broken. So within an hour I was unable to use the wifi I paid 16ish dollars to use the whole flight bc they advertised "outlets in every chair" wasn't working."
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "The airplane had a engine issue I believe and the flight got delayed and I lost my connection.."
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Pros: "Lousy pretzels. We had no choice in a snack!"
Cons: "Seats are for skinny high school kids who are only 5'2"."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Pros: "Food was good and appropriate for the flight."
Cons: "Didn't receive any headphones to listen to music."
Cons: "Received a message that the flight was delayed about an hour and a half before it was originally scheduled to take off. Fifteen minutes later received another message saying the flight was back on schedule. Ten minutes later received yet another message that the flight was delayed 2 hours. Having such late and inconsistent flight information really cut into my schedule, prevented me from spending more time with family, and caused me to sit unnecessarily in an airport where all shops/restaurants were closed so I couldn't even get dinner."
Pros: "The crew was very helpful"
Cons: "The fiesta packet of food is terrible, the coffee creamer was curdled in 3 different cups that I tried"
Pros: "Great deal and not cheap like spirit..."
Pros: "Friendly crew"
Cons: "Didn't start taking us for boarding until 15-20 mins before the flight. Then had to take train to board plane outside.....not a big deal, but didn't board until after we should have been taking off."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."
Pros: "None of the issues related to a service dog came up on this flight."
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."