The flight was cancelled without any notification at the last minute, causing a scramble of insanity as they rebooked all of us on other carriers. We’re standing in line waiting to check bags, kiosks not working, attendants don’t have any information.
I like that I got to my destination safely.
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Very professional crew. Nice equipment. Very pleased."
Cons: "Superb service on board and at kiosk!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen"
Cons: "Video feed from the nose and underbelly of the plane in flight as an option on the screen"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Great crew, snacks, comfortable flight."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "Entertainment and food and service were great."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."
Cons: "Food was ok...cramped space"
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Cons: "Connection time was very short and arrival and departure gates were very far apart. The gate attendant at the arrival gate wasn’t very helpful or sympathetic."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "The staff were spot on excellent"
Pros: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
Cons: "Everything was great!"
Cons: "No individual TV. That’s hard with two little ones."
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "I like Delta. They are organized and professional. They treat traveler with dignity."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Pilot and crew were extremely friendly, though it annoyed me how I was seated in the rear when I only had 20 minutes to get to my connecting flight."
Cons: "The coffee tasted altogether horrid--only saving grace was the Biscoff, but even that had its limits."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Pros: "Overall it was good"
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Pros: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Cons: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Cons: "board families with infants and children first"
Cons: "5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."
Pros: "The service"
Cons: "The wait"
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Pros: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Cons: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Cons: "Flight was very late"
Pros: "Nice crew, short flight"
Cons: "Delayed 43 minutes"
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
Pros: "Quick boarding"
Cons: "Very cold."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "The crew was great"
Cons: "No entertainment"
Pros: "Everything was good."
Pros: "Comfort of leg room on BA and AA operated flights, was better then virgin atlantic which I usually take."
Cons: "Movie selection was old, not as good as virgin atlantic airlines"
Pros: "Pasta good. Meatballs we're bad. Breakfast vegetable burrito was bad"
Cons: "Very bumpy ride for such a big plane. Don't know why we didn't fly higher to get over the turbulence"
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Pros: "Crew, and price"
Cons: "Old style aircraft with little room and common screen"
Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Smooth flight, barely late."
Cons: "Broken sink, horribly uncomfortable, cramped seats."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "Smooth flight and landing."
Cons: "If you're over 5'7 you gotta watch your head"
Pros: "Crew were nice"
Cons: "No food, no pillow, stuffed plane of sickness and pathetic drinks on 5 hr flight which I paid $75 to arrive 2 hrs early... this airline is CHEAP. Good things were friendly, sympathetic crew and good movies."
Pros: "The crew was excellent, timing was superb,"
Cons: "AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Cons: "Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again"
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Pros: "Friendly crew"
Cons: "Having to pay extra $$ for seating and not enough together"
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
Pros: "That the pilot kept us informed often"
Cons: "We boarded the plane late. We waited 25-30 mins to take off due to a light fixture that was broken. No air condition and a plane full of people in 100 plus degree weather. Finally get to take off, and there's a other 10-15 min wait. Finally land and there's another wait for our gate which was supposed to be 8 mins turned into 15 mins. Needless to say I was 45 mins late for my appointment."
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Pros: "Flight was on time"
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "Major delays, no communication from airline"
Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "Fantastic! Smooth sailing!"
Cons: "Seats are uncomfortable after about 40 minutes. Very cramped."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "This flight itself met all expectations and I am very pleased with Allegiant."
Cons: "Communication & Technology @ check-in. I was never able to check in using the Allegiant phone app. Reason never communicated. Unable to check in online. Finally after a long hold over the phone I reached an agent who explained the system was updating. Bad set up. Could have been communicated!"
Pros: "Met expectations"
Cons: "Met expectations"
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Pros: "Crew was really nice! Flight was quick and easy"
Cons: "Hsve to pay for drinks & snacks"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Cons: "The flight was delayed all day!!!"
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Cons: "Flight delayed when we ere told it was early. Waited and waited."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Pros: "No much"
Cons: "The flight was over 5 hours late. We were supposed to leave at 6:06 PM and didn't leave until about 11:10 PM. We were supposed to get into Asheville at about 8:00 PM, but finally arrived about 1:00 AM. I fly this route frequently and Allegiant has a terrible problem with on-time flights and communications with passengers waiting for their flights. I am not certain what the problem is, but it is a significant issue with them. Captain was "bubbly" and upbeat without properly managing the passengers' expectations. Bad public relations."
Pros: "Good for Domestic travels"
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Cons: "Not recliner seats"
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Weather :0( 2-hour delay on the tarmac
Pros: "Crew was helpful."
Cons: "None at this time."
Pros: "The crew was great and very helpful. They properly stowed a box of crab legs someone had on the flight that wouldn’t fit in the overhead."
Cons: "You gotta stop treating economy travelers like 2nd class citizens. The split level check-in at Newark is ridiculous with premium up top and easy to get to where there’s literally 2-3 customers. Versus economy where you need to take an elevator & then wait. no check on policy for economy is silly too"
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Cons: "The seats were uncomfortable."
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Pros: "The crew (even at the gate) were great They pulled an extra plane for us to avoid an even longer delay"
Cons: "A 5 delay!!! The plane was COLD!!!"
Cons: "Flight was cancelled"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "The roominess of the plane. Awesome."
Cons: "Sinister manager at denver, inconsistently executed ski bag policies. we bought the extra legroom seats, only to find we were placed in separated middle seats at the back of the plane. When we spoke to a flight attendant about the mistake, she told us we could get off the plane and complain to the front desk...."
Pros: "I finally got home."
Cons: "Because of the delayed flight from Munich, I missed my connection to RDU. When I arrived at the gate minutes after they closed the door, they did nothing to help. The gate agent directed me toward the United help desk, which in turn did nothing. After telling me it was not their problem because the delay was Lufthansa's fault, they finally gave me a telephone number to call Lufthansa. That number, as it happened, was incorrect."
Pros: "The efficiency and professionalism was excellent. Both legs of my trip went great!"
Pros: "Boarding was efficient and crew was friendly on Christmas Day."
Cons: "Economy plus slimline seats are uncomfortable, thankfully the flight was only 1.5 hours. No beverage service due to turbulence."
Pros: "Nothing. Terrible service"
Cons: "The toilet over flowing and delaying my flight to the point of missing my connection."
Cons: "It was boiling hot on this flight."
Pros: "Crew were friendly and attentive, service was great."
Cons: "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
Pros: "I was excited to hear about the private screening"
Cons: "The connection was horrible and the movie stopped every couple of minutes"
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
Cons: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Crew was nice"
Cons: "The delay after delay, the chaotic boarding"
Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Cons: "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "The seating is cramped."
Cons: "The flight was delayed."
Pros: "boarding was efficient and fast; easy check in"
Cons: "oversold flight with 16+ standbys multiple flight delays with vague or no explanations"
Cons: "The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Pros: "Nothing. Both airlines refused to accept responsibility."
Cons: "Security was down to 4 officers after 8 pm, which is normal practice. We where in line for 2 hrs with TSA. Neither airline made any attempt to assist getting us to the gate faster to make our flight on time. We received no assistance from United or Lufthansa airlines and had to sleep in the airport overnight."
Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."