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I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)

Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight

It was great. I really love the app. User friendly and very comprehensive when it comes to having information at my fingertips tips related my travel.

Seat would not recline, and charger did not work. Person in front of me reclined before we took off and left it reclined when they got off the plane. Nobody ever told them to put their seat in upright position....which meant I was somewhat trapped in my window seat when deplaning. Another passenger had to go to their seat and un-recline so I could get out.

Flight was so congested it was disgusting. Hals of the hostesses clearly seemed to be racist. no sanitation maintained in the restrooms.

The WiFi went out an hour before the flight was due to land so I did not get my money's worth.

- delayed because video screens not working - delayed getting a gate at DCA Just continued bad experience IAH to DCA.

Bag got checked but I thought one personal item was guaranteed.

I couldn’t give an honest evaluation, because the Houston airport has a problem and I was stand up for several hours and after a long trip from Munich I feel really very tired

Flight crew was amazing! I don't like that the Polaris seats are side-by-side.

Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.

awful delay, awful communication, zero updates throughout the experience of a giant delay

On Time. AA is late due to maintenance all the time.

Flight attendant super rude demanding I remove my carry on baggage from overhead and place under seat. I stated I am an ADA passenger and need the leg room as the seats are very tight. That’s why I boarded early for the extra time to get situated. She said, we need the space. I replied “How can that be as only a few passengers have boarded so far? I am executive platinum status so I understand the rules and you are discriminating against ADA federal law. Please stop”. Her answer… then you should find another flight! Not ok. Addressed with senior flight attendant. So unprofessional and discriminatory.

Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.

Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good

We waitied for 2 hours for flights to take off. Make us to seat 2 hours in small space is not good.

Wheel Chair Access sucked. I had a guy from Bangaldesh drop me off without taking me to the gate

The amount of gate changes and delays is completely unacceptable. This has happened on 3 of 4 trips between Chicago and Dallas in 2026.

The flight from Dallas to Tokyo was not on Japan Airlines. It was on American Airlines. Very disappointed that we did not fly on Japan Airlines. Will not be using you liars again. I’ll just book direct from the airline next time. Wish you could make this right and has us fly on Japan Air when heading back home to the US.

Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.

we originally had premium economy seats when we booked, but because we were forced to re-book because the first leg of our journey was delayed for several hours, we had to fly economy. Less room, less comfortable.

The first leg of our booked flight was severely delayed, and by the time I could get to an agent to see about re-booking, it was impossible to arrive in time to board for the final leg to Reykjavik. We were flown by American Airlines to Heathrow but didn't arrive in time to take the British Airways flight. BA only flies once a day to Reykjavik, so we had to purchase an absurdly expensive flight through Icelandair out of Gatwick to arrive in time for an excursion that started at 9 a.m. the next day. Our luggage got lost in the meantime and wasn't found for several days.

As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.

Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service

24 hour delays aren’t even heard in 3rd world countries with archaic transportation systems. I’m never flying American Airlines again.

All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.

Nice aircraft. Good crew. Delayed departure from Houston, but arrived on time in London. Main thing I don’t like about flying BA is having to transit through security in London Heathrow. A major pain!

Good service, food and comfort in World Traveller Plus. Entertainment was poor - no wifi on the way out and barely working on the way back. Not a great choice of entertainment on the seat back tv.

Late! Late and late! More than 1hr 30mn. This sucks when it is the last of a 4 flight journey. I missed my dinner! Which is not nice on Valentine’s Day!!! But better than the gate next to us, the poor Chinese people were rebooked to the next day flight. AA had to call security as it became very heated with the passengers! It was a mess at DFW that afternoon/evening. I wish they had some food for the people who travel as part of international journey. Indigo does it in India and it is fantastic.