Pros: "The crew and seat was fine"
Pros: "Nice crew"
Cons: "Smoother flight"
Pros: "Always a pleasure to fly with Alaska"
Cons: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Pros: "The snack was a whole sandwich that was quite tasty and in my opinion far better than the two meals I was served on my US to Europe flight on Condor. The staff were very kind, accommodating and served us damp linens to wipe our hands with before eating, which I did not receive on the Condor flight."
Pros: "Overall, a great experience."
Cons: "The flight attendants were excellent overall, but one of them reacted unprofessionally when I asked her to throw something away prior to departure. (I believe it was the first class flight attendant, as I did not interact with her again after take off)."
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Pros: "I love Alaska Airlines in general. Great customer service (typically), on time flights and great equipment:"
Cons: "The flight crew from SEA/LAS and same crew from LAS/LAX may have been having an off day. I’ve never seen a more aggressive (yes- shocked) flight crew I’m the years of flying Alaska. The flight attendants also was oddly unkept. Hair frazzled and attitudes were aggressive and their tone was harsh."
Pros: "The flight itself was as expected."
Cons: "The flight was delayed 3+ hours with no reasoning shared with travelers. No compensation, complimentary beverage, etc. was provided."
Cons: "The flight was delayed for 3 hours"
Cons: "Miss airline meals but realize this was a short flight. Everyone was great."
Cons: "Tv’s, more drinks"
Pros: "Everything was great"
Cons: "I didn’ ask for internet but i was charged$25 I don’t know what to name it !"
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Pros: "Was going to miss the flight and was able to rebook since I was in the check in window for just $50. Really awesome."
Pros: "Service was awful"
Pros: "The flight was smooth from take off to landing."
Cons: "No entertainment on the plane. I saw a number of people trying to find ways to prop up and watch their phones. We recently flew on Virgin and the entertainment option were plentiful."
Pros: "Entertainment wa great"
Cons: "Left late for no apparent reason? Baggage was far away"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "we missed our flight and they said to us that “ you need to pay 350 dollars to change next flight” and nobody cares about us and i hate alaska airlines because they are so careless"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "Crew was friendly and helpful, cabin was clean"
Cons: "More food/snack options would be great, in flight entertainment would be great as well."
Pros: "Flight, boarding, pilots all very good."
Cons: "A couple of the flight weren't friendly ."
Pros: "Got leg room not cramped up like other airlines."
Pros: "Safety Video Comfort of plane Entertainment system"
Cons: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Pros: "Like we arrived safely"
Cons: "We booked over two months ago through Alaska and didn’t get seats next to each other!! They couldn’t change seats when we boarded because TSA kept us too long."
Pros: "My whole experience was good...the flight went well. Surprised that no snacks were given though."
Cons: "No snacks."
Pros: "Great experience."
Pros: "We like our seats at the exit row."
Cons: "One of our two pieces of luggage was missing on arrival, it took us more than 40 minutes before the Alaska land attendant took our information. We arrived at 7:05 pm on Dec 22 and the lost luggage was delivered to us next day at 10:30am.although the luggage was located at 11:30 pm on Dec 22. Very inconvenient. Are there any compensation that we are entitled to?"
Cons: "Cramped seating compared to other airlines"
Pros: "Nice efficient crew. When I checked in online they knew it was a full flight and offered a free checked bag which I took advantage of. Smoith landing."
Cons: "The plane smelled gross and was really hot."
Pros: "I was pleasantly surprised when the bags were fee free for we Military folk..! And, as well, the early boarding for us was smile enducing..!"
Cons: "There is Nothing that I did not like..!"
Pros: "Every thing"
Cons: "Not a thing"
Pros: "The flight crew was very friendly and the service was excellent."
Pros: "We got in early after taking off late"
Pros: "Plug ins for each seat, leg room, complimentary drink. Took the red eye flight so half empty plain, not much chatter going on, fast flight (arrived a few minutes early) captain was a good flyer the plain was smooth even for landing."
Cons: "Couldn't turn off or move the little personal fan that was blowing in my face, dried out my contacts. I noticed a lot of others on the plain were trying to mess with their fans also, with no success so because all the fans were on, the plain was loud."
Pros: "Flight was more comfortable than some other flights I have been on, and the ride was smooth. I also like that we get to pick our seats when we buy the tickets instead of trying to find a seat once we are boarding."
Cons: "Once we started to board our plane about half the passengers got on the then the boarding stopped due to being grounded by the weather. Once that was lifted we finished boarding but still had to wait for our pilots to change planes. We sat in our seats for two hours before we even moved from our gate."
Pros: "Captain of our flight made us feel at ease with his silly jokes. All the flight attendants were very nice and even gave me a complimentary drink for my birthday."
Pros: "Everything but the temperature was very good."
Cons: "i sat in the last row and the heating did not work there. The passengers next to me and I got very cold on the whole flight but the flight attendents could'n do anything about it."
Pros: "Alaska is one of the best!"
Pros: "Nothing stood out as better than average."
Cons: "The whole day was a disaster and it felt like the entire Alaska airlines was in a shambles. The first flight was delayed because they couldn't find a crew to get there in time. Once crew did show up, there was no sense of urgency and ground ops even seemed lethargic. Missed my connecting flight. Rebooked on a later flight which was then subsequently delayed another hour. The whole trip took twice as long as it should have."
Pros: "The crew seemed knowledgeable. The flight was smooth and on time."
Cons: "The seats are too narrow. I am a normal sized person, sitting in the middle seat, and had to keep me arms as close to myself as possible or bump the people on either side."
Pros: "This airline seems to have good prices with very friendly staff. It doesn't have luxury seating or amazing entertainment, but for what you pay it's a good deal!"
The most awful airline I ever had and I have close to 800 flights on my back
Pros: "We were on time!!!"
Pros: "Was a comfortable flight"
Cons: "Food options for those with dietary restrictions"
Pros: "Vuelo tranquilo y todo a su hora"
Pros: "Efficiency of process."
Cons: "Better entertainment and better food with vegetarian option."
Pros: "On time and good flight"
Pros: "The crew is what made the flight enjoyable."
Cons: "The food could have been better."
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Cons: "Everything it’s fine"
Cons: "They canceled the flight last minute and I had to spend the night and I missed work and a doctors appointment. I asked to be put on another flight and they told me to wait and when I asked again they said they couldn’t cuz the flight left. If they would have changed it in the first place then I woud"
Pros: "The boarding was quick and the flight on time."
Cons: "I would add subtitles to the movies and shows."
Pros: "Crew was fine. Seats could recline a bit more. Blankets could have been provided for every sit, instead of on-request. Made my connection in Panama City despite a 3 hour delay from Lima."
Cons: "Flight from Lima to Panama City was delayed 3 hours! We were already seated when we were asked to de-board and wait at the gate. More details could have been provided, so we spent those 3 hours waiting in line to find out the reason for the delay, new departure time, and resolving connections."
Cons: "Bathroom sink in first class was inoperable"
Cons: "What the hell happen to comfortable enjoyable air travel. I guess it went down the toilet but your price keep going up"
Pros: "The crew was fine but I didn’t receive flight updates on the airlines app and was charged 340$ for missing a connection. I could have bought the same flight for half the price but then they wouldn’t give me my return flight."
Cons: "not charging me 340$ by threatening to cancel my return flight"
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "The breakfast was good, warm, fruits were fresh."
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "All around service"
Cons: "Not told to board shuttle bus to airport"
Pros: "Atención excelente"
Pros: "Crew was so friendly and nice"
Pros: "Even on this short flight, a snack was offered. Flight was smooth and on time."
Cons: "If I have to name something, it was a less new plane without personal entertainment systems."
Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."
Pros: "I understand that international flights to the USA have extra security, but this was a joke. Anyone with a little motivation could defeat this “security.” I had an Emergency Exit seat. Nobody told me they didn’t recline. I’d rather have a normal row and be able to recline."
Cons: "Too hot.our air nozzles weren't working. Not enough water. Thought I would faint. The breakfast was small and pitiful. No screens to watch movie on. Also...made us pay more to get seats together."
Pros: "Food during the flight. Very helpful staff."
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Cons: "The connecting flight rush."
Cons: "The people doing the boarding for the passengers in Belize City are poorly trained and unprofessional"
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Cons: "Every thin is good but the time between flights and the staying in the Panama airport is a little tough, we travel from Boston to Guatemala and we have always to wait long periods of time in the airport"
Pros: "to begin with the counter people in caracas all of them NASTYYY and Attitude! !!thn my flight was leaving at 5am from Venezuela i get there 3 hours before my flight coz thats what it says n my itinerary n when i get there they say the flight is closee the check in was at 1am!!where in the world the check in is 5 or 6 hours before!!!n they close the flight 2 hours before...?? i ended up missinf my flight!!"
Cons: "continue ... the make me msss my flight and they make me pay to flight the next flight when i was on time!!! for my flight!! the chrck in for then is 6 hrs before!!and on top of it they were not sure if i was going to flight n the next flight n they had me n waiting list ..when right now i was suppose to be landing in new york!! im still here in panama waiting for the other fkight!!.. NEVERR AGAINNNN!!!!"
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "Great crew, always on time,"
Cons: "Older plane with limited first class features (no foot rest and limited reclining), old entertainment system (no personalized entertainment screen per seat)."
Pros: "Crew was great and friendly."
Cons: "No on board entertainment."
Pros: "Airline staff very responsive and quick t"
Cons: "The space between seats too uncomfortable"
Cons: "We did NOT had assigned seats on the Panama-Cancun flight and those were given 5 mins prior to boarding and spread all over the plane. Not good at all."
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Cons: "My flight was cancelled. To get a new flight was a huge pain, and caused my entire group of 12 to lose a day in vacation along with added expense of traveling back and forth to the airport. There is horrible customer service at copa and I am having a difficult if not impossible time getting reimbursed. VERY DISSATISFIED!"
Pros: "Mostly the flight was great because there weren't that many folks on the flight so I got to stretch out. The check in process was quite a hassle. They made me check a bag that wasn't checked on my way to Panama but told me I had to. And even though the flight far from full they assigned us the row in front of the exit doors so our seats didn't go down. But in flight - all good."
Cons: "The Check in at Panama City not the best. In Miami, it was awesome. A little inconsistent."
Pros: "Same as above."
Cons: "Same as above."
Pros: "The movies and the crew were very friendly."
Cons: "The waiting on the departure of the plane"
Cons: "Last minute gate change"
Pros: "The airline has an excellent boarding process and crew. Everything right on time. I arrived the check-in desk after boarding had commenced but the staff did everything to still get me on the flight including sending someone to retrieve me from the very long security queue. I did make the flight. Great great people."
Cons: "Nothing really"
Pros: "Nothing at all!! Rubbish total rubbish"
Cons: "Food was absolutely abominable, service was slow, the cabin was way too hot and the lounge and connection in Panama was a dissapointment"
Pros: "Information easily available staff friendly"
Cons: "The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit"
Pros: "Our flight attendant was awesome. Very friendly and attentive."
Cons: "The cabin temperature was cold and the flight was delayed by over an hour."
Cons: "Wifi and entertainment need help"
Pros: "The crew was nice, the food decent. I liked the selection of movies and was glad for a blanket and pillow and thought the headphones were a nice touch since most people have Bluetooth and it doesn’t connect to airplane TVs"
Cons: "I felt this seats could have been more comfortable, & I was very VERY disappointed that I had to check my carryon especially since it was a backpack and was not designed to check. One of my cosmetic products was even damaged because I had to quickly check my bag at the gate, to my final destination."
Pros: "Very comfortable seats and the crew was in good spirits"
Pros: "My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again."
Cons: "A plane that was over four hours late costing me an entire day in Germany."
Cons: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"
Pros: "Boarded quickly"
Cons: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."
Pros: "Ran into some turbulence and the pilot did a great job calming down the passengers and explain the weather situation."
Cons: "food option were limited, only one meal choice left"
Pros: "Food was pretty good."
Cons: "The aeroplanes. Ran out of water shortly after takeoff. So no coffee or tea."
Pros: "Very special kind flight attendant went out of her way to help us catch our connecting flight."
Pros: "Arrival into Heathrow was unsatisfactory."
Cons: "Wheelchair request was ignored"
Cons: "Bumped from flight although booked months in advance. Completely screwed up connecting flight as a result. Polite but inflexible."
Pros: "The space on the flight"
Pros: "Crew was great!"
Cons: "entertainment system - very old and no way to get power for personal devices. This is a problem for such long flights"
Pros: "The crew was phenomenal overall service good no complaints in that regard"
Cons: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"
Cons: "Incredibly poor customer service and their policy's are full of sneaky loop holes. Will NEVER fly with them again."
Pros: "Comfortable enough (but not a cm to spare); Splendid Entertainment choices, sufficient pillow & blanket"
Cons: "Lack of sufficient hydration offered; deboarding was a nightmare, missed connection, 4 hours late"
Pros: "Very friendly staff at the airport as well as on the plane. At AUA you still get complimentary food and drinks, but apart from that. BA is great!"
Cons: "In Vienna, we were picked up by bus, rather than walking through a gangway... but since I was sitting in the last row, it didn't bother me. I wasn't going to get out of the plane quickly anyway."
Pros: "Love BA airlines. Just be on time get on the plane and they will get you to where you want to go."
Pros: "My luggage made it to LA"
Cons: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."
Pros: "Good pilots. Safe flight."
Cons: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Pros: "British Airways service is unflaggingly polite and professional."
Cons: "I was charged two bob (2 pounds) for a cup of very poor coffee. No airline in my life ever made me pay for a cup of coffee."
Cons: "British Airways continued giving us hassle about guitar carry-on even though there has never been a problem with finding room for it by plane crew once plane is boarded."
Pros: "The boarding was prompt. The ground staff were helpful in ensuring that my through luggage had been loaded onto the connecting flight"
Cons: "There was no in flight entertainment, not even a water service after I boarded. They offered a meal purchase but since it was a short flight a meal wasn't necessary. At least a free drink of water should have been offered to the passengers"
Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"
Cons: "The BA flights I flew on were not new. Lie flat seat is not Best in the class. The movie collection is not uptodate. British airways in flight service levels are relatively inferior quality. The cabin and toilets were not spick-and-span. Toilets were not kept clean from time to time. The toileterries provided are not high in desirability quotient and can be improved in at least one leg of the international flights."
Pros: "Everyone was accommodating. They gave my son a coloring book to keep him busy."
Cons: "there was a slight problem with the food. there was a large percentage of the flight that was Israeli and therefore respects basic Jewish tradition of not mixing meat with milk. One of the meals was pasta with sauce (which was supposed to be the least popular meal) and a meal with chicken and rice. the rice had cheese in it, a large percentage of the people on the flight were unable to eat it. Only after finding out about the cheese did I understand why no one took te chicken dish."
Cons: "Lack of legroom"
Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Pros: "Food and service was great. Pilot made trip smooth"
Cons: "Boarding at edinburgh was confusing."
Pros: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Cons: "Food was kind of bland."
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Pros: "they boarded from middle of the plane which worked out very well"
Cons: "it was a 3 hr flight and all the food and drink you had to buy i would of thought they would of gave u something to snack on we sat at terminal for about a hr because they had to load a piece of equipment a certian way for it to b safe to fly (pilots explaintion) poor planing"
Pros: "Qutar flight Nice crew"
Cons: "Late departure One hour wait at border control in heathrow Worst ever wait They are not even trying You should hammer them"
Pros: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Cons: "Old style entertainment console, small screens, no usb or plug point for charging."
Pros: "Best airline !!"
Cons: "Always timely and flight crew is personable and helpful."
Pros: "Crew was so professional and friendly Plane up to date and comfortable Food was good"
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Cons: "Seats broken..no free deink"
Cons: "Terminal 5 in Heathrow can require a lot of walking."
Pros: "Not much"
Cons: "No individual entertainment screens, my 6"2' husband had a large metal box under the seat in front of him and he couldn't extend his legs, the food was terrible, the staff wasn't unfriendly but was not warm and welcoming. This flight was not operated by British airways. It was operated by American Airlines, I much prefer Briti"
Pros: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Cons: "Chaotic and ilogical boarding"
Pros: "Staff was friendly and I liked that a meal was offered"
Cons: "My seat back entertainment didn't work, so that made for a boring flight. Flight staff would say things like "I will check on that "or "I will be right back to look into that "but they never returned. Also the food was pretty bad in my opinion. And the fact that they started at the front end of the flight was not optimal because we had to keep our chair backs up instead of being able to sleep. I personally would have preferred breakfast. Leaving at 8pm, most people had already eaten."
Pros: "The flight staff were great, cleaned the toilets and were very efficient."
Cons: "There was a half an hour queue for customs at JFK for US passport holders. I asked the customs official who to address and he said the airline but I know this is an airport problem. Please advise if you know he contact info if the person to address. Major design flaw and inefficiencry after a 7 hour flight."
Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."
Pros: "crew better than iad-lhr,food better"
Cons: "delays at lhr"
Cons: "Shitty service, and made me miss my flight."
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "Slightly more leg room"
Cons: "All was good."
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "Late. Again. For no good reason."
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Cons: "Did not know that we did not fly with British Airlines (as I had printed out before my first flight to Germany) was replaced with American Airlines. I lost valuable time at the airport and almost missed the flight. Chaotic and unexpected baggage problems before boarding to Dallas: the board luggage, same as we had on the way over, was not accepted and had to be checked in. Problem since we had to move laptop, etc. before the actual boarding. Attendants not as professional as they should be. Also seats were changed -- I was not able to sit with my daughter who regularly gets travel sickness. Overall not a good experience. But the worst: changing airlines and not being informed!!!!"
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "Crew sucked. Not helpful or caring."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Cons: "I miss my flight because my plane left “early.” The person who attended me wasn’t understandable at all, she responded with so much rudeness. Was very upset!"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Fast boarding"
Cons: "Paying for WiFi"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Cons: "Two of the 4 flights were late due to setting on tarmac to long,going& coming,almost missed flights because of it!!! Stewardess were very rude & not helpful!!!!! Especially when it came to helping with carry on luggage, luggage that I did check was destroyed !!! This is the second set of luggage that they have done this to !!!!!!"
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
Cons: "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Crew was nice, drinks"
Cons: "Ended up landing in Oklahoma, no hotel available even with the voucher, no food in airport,"
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"
Pros: "We made it one piece and the pilot clearly made an effort to avoid turbulence by changing altitude constantly in search of smooth air."
Cons: "Crew brought food whether you wanted it or not. They loaded up my husband's tray table with food for 3, even though they were all asleep. I was sitting across the way, so, perhaps they didn't hear me say no thanks. The entertainment system was awful. You had to go through all the steps again and again every time you tried to simply check flight information. Annoying. When we arrived DFW customs, one of our bags was missing. Still in London. No surprise. LHR is awful. We would not see that bag again for nearly 4 days. They gave me some thing about a belt problem between T5 and T3 in LHR. We went from T3 to T3. No excuse. Probably fell off somewhere. Chocolates were a bit melted and chip bags burst. Whenever it was, it sat in heat."
Cons: "I do not understand when a global carrier knows the plane will not arrive the next day that they do not find a suitable replacement. The plane interior was outdated!"
Pros: "Ticket price is reasonable when I bought it 6 weeks before my trip."
Cons: "No entertainment. Plane is old and crowded. Boarding was very late. The rest was just ok."
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "Still in Reno. Aircraft broke down"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Two out of three bathrooms out of order"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"