Emirates is top notch. I would travel with them again in a heartbeat.
Tjue legt me strandes on Iraq and the Manager would not speak to me and tell me if I was rebooked or what, I had my PCR test, was four hours early and complied with everything they asked. I am sickened how they treated customers, I needed to spend $2300 to get back to the US.
I don't like the food . The trip from Amman to Dubai the service are very slow
Cons: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Pros: "I was very late and the gate was closed but the staff helped me make it on time."
Cons: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Pros: "The crew was okay And the seats good it’s little wide In general was okay"
Cons: "The food not so good I like service on the plane was good"
Cons: "Style and comfort"
Pros: "The seats are very uncomfortable. impossible to be comfortable."
Cons: "Love Emirates - would fly it everywhere if I could!"
Cons: "It was ok"
Pros: "Everything was good and easy"
Pros: "Food was phenomenal. Unbelievably good."
Cons: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Pros: "The seat was comfortable, the crew was nice for the most part."
Cons: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Pros: "The crew is great . Service excellent"
Cons: "Thank you so much Emirates airline you are the best"
Cons: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Pros: "The take off and landing was very good."
Cons: "The entertainments."
Pros: "same, crew is amazing"
Pros: "Everything from take off to service to landing. Was superb, real proffessionals."
Pros: "The only good thing was the entertainment"
Pros: "A good time to board"
Cons: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pros: "Liked everything esp the luxurious interior& the comfort of the business class"
Cons: "I thought that may i find a gluten free food on airplane"
Pros: "I liked that there was live TV available on this flight."
Cons: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Pros: "Flight schedule is perfect for a family."
Cons: "Crews are not responsive to my call during the flight."
Pros: "We are arived safe"
Cons: "The attitude of the crew it was very good and the comportment very nice"
Cons: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Pros: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Cons: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Pros: "Friendly staff, great selection of entertainment!"
Cons: "There was nothing to not like"
Cons: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
Pros: "The crew, airplane"
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Pros: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Cons: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Pros: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Cons: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pros: "Emirates is our usual pick for flying and this time also it was no exception. The crew were friendly, but still couldn't arrange preferred seating because it was during the holiday season. I know this is the section for good comments, but I am very disappointed about the demeanor and the service provided this time."
Cons: "I have called in advance and selected the seats for both inbound and outbound flights. Also, confirmed a wheelchair access. To my surprise, none of them were met according to the commitment. The seats were not the ones that were asked for. I mentioned that there was a medical condition with the leg and my mom would have to get up and move during the flight, but still they allocated seats which are extremely inconvenient to both us and the fellow passengers. We expect better from Emirates!!! I hope they can improve this in the future!"
Pros: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Pros: "Live entertainment TV. On time schedule."
Cons: "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
Cons: "Seats are bit congestive, but ok"
Cons: "Delay in leaving the plane even I were seated first raw!!!"
Cons: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
Cons: "I didn't like the way they were talking to me about the strict rules on luggage weight limit. They asked to pay 30 dollars for one extra kg and even on the carry on bags. The staff who seemed to be a manager in Korea was telling me to leave behind everything as they are only allowing me total of 7kgs to carry on which includes my laptop (3kg already) and a small handbag! They are literally asking you to just carry your laptop, magazine and a toothbrush! Never seen this strict and stinge rules before. And they didn't even check my carry on weight when boarding after...after giving up my gifts to friends which were not worth paying extra 30 dollars! According to their seat allocation people who sat next to me seemed to be a double or triple size of me (No offence to these passengers) and I could not eat my meal properly because I had no room to move my arm. I asked politely to a crew to change my seat but they said it is full and gave me a cup of orange juice! How nice! I will discourage people to spend extra money on Emirates because you might not get the premium service you pay for!!"
Pros: "I cancelled the flight 6 hours after booking. The travel agency changed me $50 per passenger. The agent did not render any service whatsoever, but stole $100 from my visa card."
Cons: "The changes of the airplane"
Cons: "When we landed we had to take the bus"
Cons: "It dailies and seats not comfortable"
Pros: "airlines is wow as emirates high class but service is bad. even cabin crew staff have an attitude ."
Cons: "the ground staff of emirates was giving me a very hard time and almost i missed my flight in 1 minute left because of giving wrong information regarding departure section (blue color polo shirt staff) after immigration stamp exit they are standing there and you are in right place terminal but sending u in other wrong floor to get shuttle bus to go in terminal 2 and the other ground staff (emirates staff) even telling same but once I reach terminal 2 they send me back in terminal 3 again. the worse part is the shuttle bus OMG very slow like a turtle to send u back in terminal 3 again. I wish it never happen to anyone as well. running until the last minutes even I came early its like nothing, very bad experience. (the bad things is I suppose to have flight morning but because I came late 1hr and departure stop from it. I cannot have the flight so I rebook the morning flight to afternoon flight like a bought a new flight roundtrip just to catch up for my day but. so imagine if I missed my afternoon flight too because of wrong information given by ground crew staff , who will pay for my flight? its me again and bad thing I need to wait until next day to catch up another flight incase:("
Pros: "Was the crew amazing"
Cons: "They were very scarce in distributing drinking water on the flight"
Pros: "departure on time"
Cons: "Movies' options"
Pros: "Everything was as expected. Felt like there was more leg room than other economy flights."
Cons: "It was a short flight so I can’t complain very much. The food was underwhelming."
Pros: "The crew was very professional and very customer oriented"
Cons: "Everything went well. I have no complaints. Hero up the good work."
Pros: "An okay flight"
Cons: "Everything But still a cheap short flight"
Pros: "Quick boarding, no hassle, great crew"
Cons: "The food isn’t interesting, but that’s okay for a short leg"
Pros: "Crew on floor and boardind"
Cons: "Very hot in the plane"
Pros: "the crew were so friendly. the food was good."
Pros: "What we liked about this flight was, for such a short flight you get a meal. Staff on board were great also."
Cons: "Our grievance is with ground crew at BEY airport and AMM. 1 piece of lugagge was left in AMM though it was checked connecting from our previous flight. Upon arrival we were told they would contact us. After a long back and forth as we did not have a local number, they tried to dismiss us by saying someone would whatsapp us to let us know when the luggge has arrived. SPOILER ALERT: they never did. We insisted on finding out more and after being pressed they admitted they had received a note from AMM airport that the piece of luggage would arrive in the next flight (5 hours later). We returned later on and found we needed a special permit at BEY airport, only the person on the piece of luggage was allowed back in. Upon receiving the permit, staff continued to press for a name of who confirmed the luggage was there, we told them they had confirmed earlier. I was allowed inside and found the piece of luggage still on the belt though the flight had landed 3 hours earlier and the carousel was being used for another flight. Apparently they don’t bother to check or act on the messages until the end of the day. Finally, we had to argue to be compensated and received $30 USD for our troubles even though they should have offered this as standard practice."
Cons: "Flight was later Seats are not comfortable"
Pros: "Food & service"
Cons: "Legs room Delay in departure without apology or explanation Duty free cabin crew didn’t come back to take my order"
Pros: "Always a pleasure to travel with MEA!!!"
Pros: "Evrething was hood"
Cons: "No special lane for business class"
Pros: "Straight flight"
Cons: "Good was mediocre"
Pros: "Even though the flight was short, the still served us a very nice snack. Also the seats seemed to have more leg room that other airlines."
Pros: "The service is amazing!"
Cons: "Lights on No air Hard seats"
Pros: "Kayak is a wonderful site for ticketing."
Pros: "Everything. Crew, Cockpit pilots, timing, comfort, food, All."
Cons: "Nothing to report."
Pros: "Boarding. Hostesses greetings and attitude"
Cons: "1- Seat Cushions are all used up and have become uncomfortable to sit on. 2- Safety video was thought to be a limited time promotion, yet has seemingly replaced hostesses safety instructions role and has become over-used and abnoxious to listen to each time. 3- food variety is low and choices of entertainment is limited compared to the price being paid. 4- over the last few years of travelling with MEA, the RUH- BEY trajectory has flown on time a handful of instances. Though it might be the most expensive usd/mile flown. not sure what mea's problem is."
Cons: "Boarding time was late."
Pros: "Very good crew and smooth flight"
Pros: "It was a great flight"
Pros: "Staff were so nice"
Cons: "Food is so so"
Pros: "The aircraft was clean and the staff were so nice"
Cons: "Breakfast was not that good,,,"
Pros: "good service"
Cons: "plane was very late"
Cons: "Boarding..no priority for families with small babies"
Cons: "more than one hour delay, is too much and i went out of schedule because of this unexpected and not announced delay??!! which i don't know why it wasn't announced."
Cons: "Everything Delay in departure No earphones No pillows"
Pros: "I like the airline and the crew generally. They are very professional and try to be as efficient as.possible with is"
Cons: "All the food they offer has fish or meat in it. Even the salad. I understand that a vegetarian option should be requested in advance but those often end up being steamed vegetables. I am fine skipping the main course but can the food around including the salad not have fish in it."
Pros: "It was amazing best flights with MEA"
Pros: "I was flying from dubai to Beirut. On the 27th on January. There was heavy traffic on Mohammad bin zayed road. The traffic was literally closed. I went ahead of 4 hours. Got stuck. Reached 20 mns late. The gate was closed. There was no one in the office. I had to sit and wait for zero outcomes. I had to book another flight"
Pros: "Best service, comfortable and pretty crew"
Cons: "Flight was delayed for almost an hour!! You have to wait for double the flight duration, which doesn't make much sense."
Cons: "Uncomfortable seats"
Pros: "I was surprised on my short hour long flight that they still served a food tray. Sandwiches were OK, also included a pudding cup, a juice box and a water cup, more than expected and pleasantly surprised."
Cons: "Even after online check in I could not enter through security until I checked into the airport counter, streamlining that process would be more appropriate, especially if you arrive at the airport an hour before the counter opens."
Pros: "Staff smiles"
Cons: "The sea food pasta is not a plate to suggest during flight as it was prepared the night before in Beirut took the flight beirut Istanbul at 8:00 am and then served at 11:59 am in board ist beirut It was a very bad taste"
Pros: "The flight was very comfortable , taking off and landing were Excellent , didnt feel at all any bumping againt runway"
Cons: "Cant say much that i didnt like it but there was a chewing gum left on the duty free guide book was left there and Passed unnoticed by cleaning staff"
Pros: "The flight was on time."
Cons: "Luggage services was extremely irresponsible in returning my lost baggage from Heathrow."
Cons: "Very bad checkin - Staying in airoplane in Riyadh airport for 3 hours due to problem in baggages - missing the connecting flight and stay in beirut airport for 9 hours - first and last time to get MEA ticket"
The crew was so so rude Except one person his name is khaled
Staff is amazing every thing is ok Just the aircraft is not old
Pros: "Not bad"
Cons: "It was really nice and comfortable trip"
Pros: "Yes, very clean ,respectable and helpful."
Cons: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Pros: "On time"
Cons: "Send notifications"
Pros: "New planes"
Pros: "The overall experience was good"
Cons: "The lounges in egypt airport could be better"
Pros: "The individual screens had options of tv and movies which was good"
Cons: "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."
Cons: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Pros: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Cons: "Departure on time"
Pros: "Crew wasnice"
Cons: "Plane was old, toilet was disgusting no soap, no personal entertainment option. Food was ham and cheese no other options"
Cons: "Late boarding Late take off Late luggage Broken seat"
Pros: "Comfortable economy"
Cons: "No entertainment options; no coffee/tea service"
Cons: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Pros: "On time"
Pros: "Timely take off"
Cons: "No individual movies"
Pros: "Short flight"
Cons: "Quick orocedure"
Cons: "The delaying of the flight for almost an hour with no obvious reason !! Not respecting other people’s schedules and no compensation whatsoever... very poor management..."
Pros: "Quick check in"
Cons: "Chairs legs do not extend enough"
Cons: "TV screens were blurry and not working."
Cons: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Pros: "No problems getting here, we’ll organised and friendly staff"
Pros: "Not much."
Cons: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
Cons: "Worst experience ever . Haven’t got the flight"
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Pros: "I visit it before I like this country"
Cons: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"
Pros: "Overnight accommodations and females seated together."
Cons: "Booked too late to get vegan meals."
Pros: "every thing thank you"
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Cons: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Pros: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Cons: "More garbage pickup needed- computer screens were dirty from previous flight use"
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Cons: "Boarding on desk was so bad , they forced ne to put my handbag on bagage and prevent my to take on board ,, also to pay lot of money"
Pros: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
Pros: "Helpful friendly crew."
Cons: "Planes a bit old and cramped, but otherwise comfortable."
Cons: "Everyone was courteous. And considerate. Like me!"
Cons: "Thanks it's been a good experience"
Pros: "The people, the food, the culture."
Pros: "Service in the plan excellent & good entertainment"
Cons: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Pros: "Smooth landing Cleanliness Helpful announcements in Arabic,English, and French(Cairo to Paris non stop flight)"
Cons: "Delay in getting ear phones No near end of flight trash pick up"
Cons: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
Pros: "flights were delayed both ways"
Liked the updated movies, seating position.
Unnecessary multiple check out points. We were exhausted
The screens behind the seats were wonderful entertainment for a 15 hour flight. I was even able to put together a quick playlist to sleep to that helped drown out a crying baby.
Cons: "Entertaining system was malfunctioning in a 12 hours flight!!"
Pros: "Landing and the crew"
Cons: "The food was very spicy( Chicken meal)"
Pros: "Every thing is good"
Cons: "It’s good"
Pros: "Friendly pilot and crew"
Cons: "Delayed planes are always annoying. The flights to and from ended up being delayed about an hour each way."
Cons: "Very well"
Cons: "We need to be reimbursed for our flights that THEY canceled."
Cons: "My bag arriving when I did"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."
Pros: "too short to judge, but arrived before schedule."
Cons: "Too short to judge"
Cons: "They only offer one main mean they used to offer to 2 main meals plus breakfast."
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."
Cons: "Full of religus people oriblle babis craying"
Cons: "The entertain monitor did not work. It was rebooted twice with no luck"
Pros: "I arrived safely to Detroit"
Cons: "There were so many women wanting to change their seat because they cannot sit next to a man . . . . There was a woman crying because she wanted to sit next to me and the flight attendant told her no and that she needs to go back to her assigned seat. If seats are available after boarding they will move her to another seat is what the flight attendant said. Alot of male passengers volunteered to move to accommodate the women that cannot sit next to a man. As a suggestion maybe while booking a ticket a passenger can select the option of sitting next to women or men only. My screen stopped working about an hour into the 12 hour flight. More options for food would be another suggestion."
Pros: "Entertainment choices, comfortable seats"
Pros: "I upgraded my flight to business class and I enjoyed it."
Pros: "Boarding, flight attendants"
Cons: "Food, cleanliness"
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Cons: "Every terminal seemed normal except for the one that has flight to NY. Although we already went through This terminal we were baggage check/metal detectors, then everyone questioned about why we traveled, bag was hand checked, and we got two body pat downs one after another. Felt really unnecessary. Worst part this terminal is in a glass box so if you leave to use the restroom or get coffee, you gotta go through the process again. A real headache. Movie selection on flight is limited and the seating needs more leg room. I think this airline has the least amount of leg room."
Cons: "the food is very poor. it's time to to change it."
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Cons: "The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts"
Cons: "Although we were traveling together, the airline seated us separately on both flights. Going from Chicago to Amman I was seated in seat 16A while my husband was placed on the other side of the airplane in seat 17K!! On the ride back, I was in seat 13A and my husband in 30C!!!!! Prior to check in and during check in, I was informed that I was not able to select our seats, and that we would just have to arrange seating ourselves once we were on the plane!! A week prior to leaving Amman my husband called rj and talked to a representative who changed our seats."
Cons: "The food the service and the flight"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "Good flight"
Cons: "Normal flight no entertainment"
Cons: "As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!"
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Cons: "My daughter and I asked to move to have more room on the flt to change to a different row the flt was not full at all. The crew said they needed the last 2 rows for themselves which I understood until they pulled out all their bedding and lyed down to sleep each taking a full row. I have never seen this befor on my extensive travels. We were only offered fluids to drink 2 times with meals on a 12 hour flt from Jordan to Chicago. I thought this was poor service and not health for the passengers. My meal was the same both times with small amounts and poor quality. I noted it was much better on the way over along with the service. I assisted with a medical emergency on the flt being a emergency room nurse and I did feel the staff was great full I was able to help. I am sorry to say I will choose air France in the future."
Pros: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
Cons: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
Pros: "The flight was on time and arrived early"
Cons: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"
Pros: "Great customer service."
Cons: "More coffee"
Pros: "Attentive crew, good entertainment choices, free headphones"
Cons: "We arrived with another Royal Jordan flight and went through transit but still had to go through the same security like all the other travelers which led to a total of five security checks for the two flights. Several procedures were done multiple times (swiping computers/cameras/children's toys.) Security personnel didn't explain differences in protocol to other flights/check-in procedures which led to high frustration, e.g., families were separated for individual screenings/pat downs without asking where our small child should go. There were no bathrooms or concessions in the last section where people were waiting right before boarding the flight."
Cons: "I didn't like my treatment in the airport by RJ staff. They had initially told me I would have a hotel to stay in during my layover, but upon my return trip, I was told that I could not get a hotel. They had a policy in place that stated since I could have taken a later flight, they wouldn't compensate my hotel... but I had never been told that, otherwise I would have made other arrangements. I had to be out of Iraq at a particular time, and leaving any later simply wasn't possible. The staff was uncaring, and unfriendly throughout the entire process."
Pros: "More food please"
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Nothing the worst airline in the world!!!"
Pros: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
Cons: "Service not good"
Pros: "Everything was perfect! Food was great!"
Pros: "Accurate Departure time"
Cons: "No gift shop"
Delayed by over three hours.
Late boarding Bad landing
منتاز المناتيز خدمة جميلة
Internet service very bad and there is no option to refund
Pros: "Early boarding. On time"
Cons: "Cabin temperature v cold"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "The crew is amazing and flight is fine. There was a meal service on the 2 hour flight."
Cons: "The Jeddah airport is horrible. 3000 people, one filthy bathroom, not nearly enough seats in the small gate areas."
Cons: "Just great and pleasant"
Cons: "Extremely long delays, no compensation or accommodation. Will never fly with Saudi airlines again."
Pros: "The infotainment was good."
Cons: "Be careful the officer at the plane door panicked when he saw that I have 3 miniature alcoholic drinks! He frowned, asked to take them and put my passport data on the computer. It would have been more professional to tell people when boarding that we need to dispose any alcoholic liquor"
Pros: "Onboard crew , food"
Cons: "Work on timming (3 hrs delay),, plane is old do not reserved change seat , entertainment is not functioning"
Cons: "Check in was the issue. They want us to pay for the baggage in order to check in. Other aircraft they will check you in they won’t give one person boarding pass untill or unless you pay for the bag.. this way check in will be lot faster."
Pros: "Flight from Bali to KL got cancelled & till now still stuck in KL!!!"
Cons: "Read up"
Cons: "Departed at 1310 o e hour late and all that time insid the plane"
Pros: "The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available."
Cons: "The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements."
Cons: "I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket."
Pros: "Decent food, plane left and arrived on time, friendly staff"
Cons: "Nothing - all was as expected. Never flown Saudi before but was a good experience"
Pros: "Steward was helpfull"
Cons: "The seats are very tight and so small"
Pros: "The chair the entertainment system is nice"
Cons: "The meal was not enough not really business class food , the crew is so lazy you have to repeat the order twice so the can understand in Arabic"
Cons: "The flight delayed for 1 hour without informing the passengers"
Pros: "Everything excellent"
Cons: "Only the thing which is not comfortable is there no comfortable area in Jedda Airport while we are waiting (Lon over time ) if they allow to us to entrer our terminal is better thank you"
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "The crew was very nice"
Cons: "The food is not that good for such long trip"
Pros: "Just the entertainment selections"
Cons: "They changed my flight numerous times and the food was cold"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Pros: "Seat was broken and food was not good"
Cons: "Food and sear"
Pros: "Clean , comfort , helpful"
Cons: "The flight was not on time . Been waited for for more than three hours late for no reason . Thank you"
Pros: "The crew were patient to everyone's requests. Food was more than sufficient."
Cons: "Seats were too small and space was tight."
Pros: "I want to thank everyone for the great service and for the support I got with my back pain situation, everyone was very helpful and they did very good job"
Cons: "I liked everything, was very good experience , I was surprised how everyone took good care of me and my needs, they made my long trip less painful"
Cons: "EVERYTHING. Dirty bathrooms; no places to sit; no facilities; full lounge. Passengers were sleeping on the floor at the duty free stores. HORRIBLE airport. A new one will be open soon, but who knows when."
Pros: "Good timing, boarding and flight services"
Cons: "Everything was ok during the flight but would like to arrange for driver services after landing in Madina through Saudi airlines"
Pros: "Excellent flight and service. Best value for business class"
Cons: "They change schudle and now i am going back and again they change the scedule the flight time is 18 hour and now it 31 hour and no one answer my resechudle."
Pros: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
Cons: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
Pros: "Boarding and crew"
Cons: "I was travelling business class and they managed to loose my luggage!!! Moreover, they do not have a delivery service for the lost luggage, you have to drive all the way to the airport. In Lebanon that is not easy or cheap and is highly time consuming! No one even calls to apologize or suggest a proper compensation! The entertainment system does not work properly, seats are not very clean and the food is tasteless."
Cons: "I NEVER write reviews but HORRIBLE SERVICE HORRIBLE CREW overall would NOT recommend."
Pros: "Food was okay"
Cons: "Bathrooms were dirty. Not enough water offered. No headphones offered. Movie monitor was broken"
Pros: "Everything was perfect! Its my first travel with saudia and found it very good!"
Cons: "The food on both flights, three days apart was exactly the same. The beef choice was not hot, not even warm. The quality of the meal was horrible."
Cons: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
Cons: "Air port setting of all airports of the world The poorest I've seen"
Cons: "Delayed departure, grumpy cabin crew staff. Asking for water on the flight obviously is an irritating matter for the cabin crew! Fake smiles are not welcomed. If their unhappy with their work they should leave!"
Pros: "Etihad ground staff is rude and treat customer with contempt."