Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Cons: "On time would be better."
Pros: "Super friendly crew. Enough food and drink."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "Seats were good"
Cons: "Food could have been better"
Cons: "Better food, better selection movies"
Pros: "Crew was very courteous, went above and beyond."
Cons: "The hot food was dry and lost my appetite"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "Nothing beats Singapore SQ!"
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "Everything from Ticketing, Checking in......"
Pros: "Great set up with two seats, window and aisle"
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "Seats, crew"
Cons: "Nothing else other than above"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Cons: "Stewardesses were a bit rude"
Pros: "great service"
Cons: "too long"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "Great price"
Cons: "Food is not good"
Pros: "Crew is remarkable"
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "No complaints"
Pros: "Courteous, Professional Crew. Amazing Service."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Same as from Chennai to Doha. One thing changed at SFO about carts for carrying bags. The cart used to be free before, but now you have to pay $8 to get a cart. Some passengers particularly who are visiting first time may not have cash or credit card. If the Qatar airlines can do something to get the carts free, that will be a good thing. It may be out of their control, but if they can provide some complementary thing to get the carts free, is better. Just a suggestion. Thank you.
I was so happy and at ease with the crew 100 %the best ever
Ground Staff in SFO were rude
My experience at checkin counter at Amritsar airport was not good. The lady at the desk didn’t allow me to carry 1 kg extra in carry on trolley. In 15 years of flying experience with different airlines, trolly weight was checked for first time. Looks like Qatar Airways has different rules based on the countries.
I like the flight from Philadelphia to Doha but after that it goes haywire.They purposely overbook flight and then force you to checkin your carryon luggage. Same thing happened on my way back from Amritsar to Doha.I had my kids change of clothes,Medicines, Fragile articraft packed in carryon bagand the ground staff at amritar again forced me to checkin my carryon bag.She said we have a full flight and there is no overhead storage to store my carryon.we were 3 passangers with 4 checked bags(allowed 6 bags) all our luggages were 4 kg underweight .The lady still found a way to harass as by saying our carryon was 1 kg overweight and we have to get it checked.I refused after almost 10 minutes of argument. To make it worse she put my minor son on seat away from me and my daughter on the Doha to Philadelphia flight.As soon as we got on the flight my son spilled whole water bottle on himself accidentally and within first 6 minutes of the flight i have to change his soaking wet clothes.just imagine if my luggage was checked what could i have done.No change of clothes in cold, almost 4 hour long flight. Qatar ground staff at Amritsar to doha and Doha to Amritsar has been forcing and harassing ppl into getting their carryons checked.My family of 10 ppl traveled all from Usa to Doha and Doha to Amritsar between june 8th to august 18th faced the same issue on different dates/flights of Qatar Airways. The food was good and cabin crew was great in Doha to Philadelphia flight and Philadelphia to Doha. Qatar Airways, worlds one of the finest airlines can certainly do a better job on their smaller connection flights.
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
Baggage services at JFK and onboarding/check in crew are not available or responsive.
Choosing Indigo was the worst thing that I did for an international connection. The staff is not at all helpful and they had 2 hours delay leading to issues with my connecting flight in Doha. Baggage didn’t arrive in my final destination. Total chaos and food was terrible. Will never fly indigo again unless I have to.
Nothing you guys book me the wrong flight and I have to run around until I find my right plane
I liked the food and services
My check in baggage got misplaced with other baggage. I have been helped by fellow passenger and fellow indigo member to get back my luggage.
Cancelled flight at the last minute, tried to sell the same ticket for triple the price.. very poor service
Very helpful and fast serving crew . Can improve on seating space
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Service should have been better
Good food,helpful staffs .
Spacious seating was great! Food could have been better!
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Clean the toilet more often.
Inaccurate flight time, need to improve customer service. It’s better for them to spend money on hiring professional staff instead of spending money on expensive ads.
Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pros: "Good service in future always Qatar Airlines"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Cons: "Boarding, restroom,"
Pros: "Crew was amazing and aircraft was clean and seats comfortable!"
Cons: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Everything was perfect !!"
Cons: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Cons: "my flight was delay 24 hours"
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Everything is good"
Cons: "Everything fine"
Friendly staff, very nice airplane.
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Very nice airplane and pleasant crew"
Cons: "Information on arrival time was not correct"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Crew were great"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "The service"
Cons: "The food."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Cons: "At some point the luggage was lost. here."
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Cons: "The entertainment screens did not work during the entire flight, even after a reset. The plane was falling apart, with peeling paint and creaking noises during every movement."
Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."
Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Pros: "Food and crew"
Cons: "Toilets didn’t work, they were dirty and no water!"
Cons: "Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV."
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "Spacious seats. Shorter duration."
Cons: "Crew is unprofessional. They are least interested in helping Air India survive or thrive. We need better trained and considerate crew to help air India compete with the rest."
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Cons: "I purchased seats through justfly but air india refused to honor my seat selection. In fact this happened earlier between SFO to Delhi and Delhi to Pune as well. Money down the drain."
Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."
Cons: "The tv audio was not working and non of the crew came to see if it could be fixed."
Pros: "Food and timings."
Cons: "entertainment system was not working"
Pros: "The flight crew was awesome. Very friendly and welcoming. Served well even in between the scheduled service"
Cons: "Flight was delayed by 5 hours. No reason given other than operational issues. What does that mean? All airport staff sucked at both airports. SFO more so. They broke my bag. There was no agents around for an hour.. Then they said 40$ is the maximum they pay for a broken bag!"
Pros: "on time, arrival time"
Cons: "The food"
Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."
Pros: "Crew was helping, leg space was good and food service was very good."
Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."
Cons: "I had lost my gold bracelet on the flight. I'm quite sure, left it on the seat. And when I tried to call air india's customer service number, they had no idea what's the right number to contact to check if there is any hope to finding that bracelet."
Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"
Cons: "Every thing"
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Cons: "TV did not work both ways. Poor selection of content."
Pros: "Pretty comfy. Most staff is decent."
Cons: "Infotainment system is hard to use and always half broken."
Pros: "The airline hostesses did their best to meet requests. The food quality was below standard. There were no hand wipes provided for cleansing before or after mesls"
Cons: "I was pulled out of line at check in. The male employee grappled my passport and boarding pass and insisted that I follow him and check through the Indian Passport immigration line though I am an American citizen with a US passport. Then taken quite some distance to a back room where two male employees stared at me and wrote down my passport number and name in a log book. My passport and boarding pass were repeatedly taken and held without my permission. After checking thru customs, I was among the first to arrive at the designated gate 36 which was initially closed . When boarding time arrived, I was among the first on line to board. I was again pulled out of line and prevented from boarding until way past the last boarding call with no clear explanation. I am a 72 year old RN and was suffering from severe bronchitis and a head injury sustained on acsidewalk In the town of Solan while searching fur an ATM. No accommodations were provided for my age or physical condition. The unexplained, rude and cruel conduct by Air India employees constituted elder abuse. I feel an apology and a refund are the least that Air India needs to provide considering their cruel behavior. I would advise all seniors especially women to avoid flying Air India."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Cons: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Pros: "Convenient flight from Delhi to San Francisco, however our entire entertainment system was not working and the crew also misbehaved with us. I was sitting in 22H. My wife was in 22J and our other flight passenger in 22K also had issues with their system."
Cons: "Bad service, bad crew and also misbehaved with us. When we complained they said we can't do anything. It was a 16 hour non-stop flight. all systems should be checked before you leave the ground. Or you provide a capability of refunding your passengers."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Pros: "It saves time on my flight. It goes on time and leaves on time and only took 13 hrs as opposed to 21."
Cons: "Air hostess were HORRIBLE. They don't come for the light, and they disappeared after serving food! Very rude, horrible service and their responses were horrible. I hate it. I don't recommend it for ANYONE. Absolutely nasty."
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Cons: "Entertainment system did not work! No help on the plane,no compensation made."
Cons: "The flight was delayed for all wrong reasons. I've been trying to speak to Air India about a compensation and never got any reply back. Terrible flight and terrible management."
Cons: "The crew was very rude and unhelpful. I kept asking for an extra blanket because I was very cold but I didn't get one the entire flight and was shivering the entire time."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Pros: "Boarding, Service was very smooth. Departure and arrival was on time"
Cons: "Food was decent."
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Cons: "The entertainment system was down. It was very hard to travel with kids with no movies on board. Crew members were rude! I called for service 3 times before someone showed up just to yell at my son that he is playing with call lights. I was extremely mad."
Pros: "my mom said this flight is best ever"
Pros: "Shortest flight for the route"
Cons: "Worn out seats, dirty tray table and around seat, dirty rest rooms, impolite staff, horrible food , maps not working, headphones not working, not able to choose seats online."
Pros: "Timing - good landing time at SFO"
Cons: "Old aircraft Dis-interested flight attendants"
Pros: "Direct flight Leg space"
Pros: "The behavior of the staff."
Cons: "Bad food, entertainment screens don't work. Crew was no help"