Pros: "The crew was great!"
Cons: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Pros: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Cons: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Cons: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Pros: "The positive crew!"
Cons: "Hire more crews like this!"
Pros: "Helpful crew. Clean modern plane"
Cons: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Cons: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Pros: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Cons: "It’s still a discount airline trying to squeeze money anyway they can."
Pros: "Quick boarding and friendly crew."
Cons: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Pros: "Nothing...it was ridiculous"
Cons: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
Pros: "Crew was professional. We did not have food on the flight nor used the entertainment."
Cons: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Pros: "New plane, comfortable and the staff is nice"
Cons: "Even a small plastic bag with McDonald's in it is considered a hand luggage! The staff need to be in more control of the travelers - we had one & a half hours delay because a traveller wanted to change seats and didn't sit down."
Cons: "It didn’t happen."
Pros: "pleasent crew. good pilot."
Cons: "Came a bit late but the frontdesk said we could still check in with our luggage. After that disaster ensued, staff was slow and eventually missed out flight due to poor communication,."
Cons: "bad seats. too narow"
Pros: "That it was a short flight."
Cons: "Old interior. no legroom, American credit card doesn't work to purchase anything. Bad coffee, but flight crew was excellent."
Pros: "The crew was so nice and genuinely kind."
Cons: "We loved it all."
Pros: "weather cancellation...very accomadating"
Cons: "No free water , snack"
Cons: "Late arrival, no leg room, high price for flight change - 30%"
Pros: "The Flight was good"
Cons: "The Airport in Crete was the worst I have ever seen for cleanliness, long lines to drop bags."
Pros: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Pros: "customer service, price"
Cons: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Pros: "Fine flight. No frills. Friendly service."
Pros: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Cons: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Pros: "Flight was quick"
Cons: "Flight was delayed and we stayed on the plane waiting for almost 2 hours."
Cons: "Was unable to reach Santorini due to extenuating circumstances. The Greek ferry system was not running due to worker strikes. Tried getting flight refunded but wasn't even able to get a personale on hold when I called. Was on hold for two hours and the line then hung up on me"
Pros: "The plane was clean and the crew very polite and helpful."
Cons: "The biggest problems were the early departure time and frequently changing gate assignment, and the fact the service is not daily. I had to get up at 4:00 to catch a 4:30 shuttle to the airport. At. Arriving at the airport by 4:45, I had to walk back and forth inside the terminal to find the right check in area, and then a long way to get through security and a long walk back to get to the correct gate. I reached the gate at 6:10 for a 6:15 loading open. During check-in the attendant told me the boarding gate had changed and suggested a paper boarding pass scanned better than one on a tablet or phone. She printed me a new one, but it still had the old gate number on it. Had the flight been offered for the next day too, I would have rested another day in Amsterdam from my transatlantic flight."
Pros: "Crew was nice and friendly. Quick boarding"
Cons: "No Free drinks. 2.50€ for a soda."
Pros: "I got one of my suitcases destroid during the flight."
Pros: "Transavia is a good low cost airline. Sadly what you don't pay for makes for a long flight if your journey is more than a couple hours; specifically no entertainment system and moderately comfortable seats make a long journey a bit of a marathon. The flight attendants were helpful and friendly."
Pros: "For the price I wasn't sure what I might get, but the flight was pleasant. Staff wasn't the best but ......"
Pros: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Cons: "Even not allowed to eat, it was nice to have a drink with a little snack and even for the good feeling."
Cons: "1. I paid for luggage and had proof. Ground crew said no record of it and I had to pay again. Now have to involve my credit card company. 2. Ground crew was extremely rude. 3. Flight delayed an hour and a half."
Cons: "I think you can give some free water in a 5 hour flight"
Pros: "I liked the fact that my flight was only 2 hours. Other than that it was miserable."
Cons: "The flight attendants were extremely rude. They wouldn't let me bring the bottle of water I purchased at the gate onto the plane because they wanted to make money by selling drinks. I completely understand that but when I asked for water (just regular water) one flight attendant told me it would be 3 euros. I told her I didn't have any cash on me because I had used it to pay for the water that I bought at the gate that they wouldn't let me bring on. She said "Oh well. Guess you're out of luck." She was rude, hateful and such a disruptive part of my flight. I would NEVER fly Transavia again!!"
Pros: "Excellent flight, friendly crew. Paying for extra weight of baggage. We only had two carry-ons of normal weight."
Cons: "Paying for everything like water, soda."
Pros: "Comfortable seats"
Cons: "You have to buy water."
Pros: "Quick and nice flight"
Cons: "Complimentary Drinks are not provided not even water"
Pros: "The direct flight to tfs was the selling point. I forgot about low cost carriers and was reminded quickly with the free boarding and the selling of all things basic...like food and water...."
Cons: "On a 5 hour flight...some entertainment would have been nice also....too long of a flight for no distractions for kids"
Cons: "Minimal baggage, charges more than usual for check in baggage, only allows one carry on with minimal weight. Charged for water on the flight."
Cons: "Expensive food Non interesting entertainment Overall ok"
Cons: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Pros: "The crews are friendly and smiling. Seat are comfortable"
Cons: "If they allow the family with young children to board first will be excellent"
Cons: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Pros: "Customer service is awful I will never fly Pegasus again"
Cons: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Pros: "The price"
Cons: "We were really afraid from istanbul to beirut."
Pros: "Nice and fast plane ride."
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Cons: "They stole my money"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Cons: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Pros: "Friendly crew."
Cons: "Not being able to check-in online."
Cons: "Almost one hour delay to board and take off!!!"
Cons: "Checkin takes à long time"
Cons: "Flight got delayed Grumpy crow Seats not comfortable"
Cons: "Everything is charge money"
Cons: "Old plane"
Pros: "got there safely and on tıme"
Cons: "no free food, as usual."
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pros: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
Cons: "At check in staff did not know that I had 20 kg baggage allowance"
Pros: "clean aircraft"
Cons: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Pros: "Good price, times of flights worked for what I wanted"
Cons: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Pros: "Reasonable for the price paid"
Cons: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Cons: "Flight took off late, no food or entertainment available"
Pros: "The seats are not narrow."
Cons: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pros: "Boarding was OK. Price is good"
Cons: "Crew service is not good Lotec airplane Trouble website"
Cons: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "There was no entertainment and no food"
Pros: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Cons: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Pros: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Cons: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Pros: "If all you care about is price, then this is the way to go"
Cons: "flight was late, Istanbul airport has limited wifi (have to buy 30 euro at restaurant to get access)"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Cons: "I booked my flight throw kayak.com. After that I got scam emails with my information, book number, direction, and my name asking for more money! Witch mean that our information is not secure ."
Pros: "It was a smooth ontime flight, helpful customer service."
Pros: "Nothing at all . The only reason I get ticket from Pegasus was because they are landing near my house in stanstead airport"
Cons: "Nothing at all"
Pros: "Delay for one 1.15 hours causes losing our connection in Istanbol,resulting waiting for another 7 hours to catch next flight.."
Cons: "Respect your flights and people time.."
Pros: "Flight delay was for 50 minutes..."
Cons: "Respect you flights timing.."
Cons: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."
Cons: "How luggage was treated"
Cons: "The long hours of waiting caged in the plane with an announcement every 5 mins that we will takeoff soon it was a round trip had 2 hours delay while going and 2 hours while coming back. The plane wasn't clean. Im not using that airline anymore"
Pros: "Привітні стюардеси. Багато вільних місць в салоні під час корони."
Cons: "Передзамовлена їжа - непідігрітий бургер, який було так запаяно, що неможливо просто розкрити руками. На смак - гаразд, аби перекусити, та не варто мати високих очікувань. Персоналу варто попрацювати над вимовою в оголошеннях. Дещо затиналися й не звучало впевнено й офіційно."
Pros: "I like arriving to my destination. Late but arrived"
Cons: "A smile"
Cons: "Everything. This flight was absolutely horrid and I will never be flying Ukraine international again!!!!!"
Cons: "I booked seat near window but was given middle seat I don’t like this way..."
Pros: "It was an easy and seemless process."
Cons: "The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc"
Pros: "Loved the food in the business class and the crew was awesome."
Cons: "Boarding was chaos, overcrowded. They at least should give priority for business class ticket holders, and have some form of boarding criterial"
Pros: "The crew were nice and hospitable. The seats were fine."
Cons: "They mysteriously charged me for my baggage."
Pros: "Price of the ticket"
Cons: "1) Not allowed to choose my own sit for free - no free sit selection when logged in for a check in 2) Very low quality food and very far intervals between feedings, such a long flight and almost hungry all the time 3)Aircraft seems old and noisy, not so comfortable either"
Cons: "Seat was changed during boarding"
Cons: "Never got to this flight. Previous legs were delayed so we arrived late and were denied boarding. No compensation and no alternative offered. Had to buy train tickets. Completely disappointed"
Pros: "We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever."
Cons: "Please see what was written above. There was nothing good about this flight."
Pros: "Nothing! It was terrible"
Cons: "Service. FOOD IT WAS SO DIRTY! FLY ATTENDANTS DIDN'T DO ANYTHING ! FOR 10 HOURS OF FLIGHT THEY DID NOT OFFER EVEN WATER You have to look FOR them They're was sitting and reading books Never ever again I will fly by this airline I forgot TO mention about extra money for seats and check in"
Cons: "Departure was delayed but no one informed passengers until well past boarding time was set"
Pros: "The check in app and the service"
Cons: "Th outbound flight was delayed"
Pros: "See below."
Cons: "Starting off with checking in, it was packed. Hundreds of people squeezing into one line. It took such a long time to get through that the people at the end of the line were late catching the plane. Now to actually boarding the plane. None of this was anyone’s fault accept the actual passengers tat were being difficult HOWEVER there could have maybe been something done seeing that we left and hour and a half later than we should have because of said passengers. When you have a layover, that is an actual nightmare. Next, onto the layover. It was fine. Nothing bad happened on the flight itself. But here’s where it sucked. Everyone who flew from Paris to Lviv with a layover in Kiev lost their baggage. GREAT NEWS TO HEAR. I understand that this happens from time to time. But we were given hardly any answers as to when we would have our luggage back and we were all a part of a very important even where, oh I don’t know. Clothes would be nice to have. Anyway that’s it. Just a little chunk of our hellish travel day."
Cons: "Service was terrible and the plain"
Cons: "Impossible to check in at the airport, can only be done online!!! I normally only use my phone for phone calls. Had to go on the web site to check in then get an email sent to me with boarding pass to be able to put my bag on a check in computer!!!all of this while I’m standing at the desk. This is now rediculous way to travel, hope the airline does not go broke with people avoiding travel with this company!"
Pros: "complimentary food"
Cons: "Boarding process is so slow. seats are very close to each other."
Cons: "It never happened thanks to KLM"
Cons: "Every thing is very bed. I will never recomend UIA to any one. It was a night mare."
Cons: "All they had to offer"
Cons: "The flight was overall horrible - crew was not accommodating and plane was extremely uncomfortable. The crew called for an emergency landing in middle of the flight for a medical emergency and no one had an actual emergency and it took over 2 hours to get back in the air. No crew memebwr gave any info about what was going on and we were stuck in our seats the entire time. Would not recommend this airline to anyone."
Cons: "Половина борта сдавала ручную кладь в багаж около гейта, дичь какая-то."
Cons: "The food and the screen"
Pros: "I liked that crew was friendly. And thats it."
Cons: "No comfort Delayed boarding. Repeated security check. Guys hardly do their jobs. Movies are old with Chinese translation not English. Even if the flight is to NY. Will use them only if absolutely NO other flights."
Cons: "Worst planes. Rude staff."
Pros: "Crew was friendly and helping."
Cons: "Seats are very uncomfortable"
Pros: "everything was really good thanks"
Cons: "Charging 5 euro a cup of coffee? And taking only euro currency? I though Yerevan to Kiev was an INTERNATIONAL flight and as such, at least one coffee and a small snack could be offered to passengers ... Pathetic!"
Pros: "Getting off the plane"
Cons: "Everything. This plane was most likely the same plane the Wright brothers flew upon their first flight. I am 5'4" and 104 pounds and I had a hard time fitting in the seats. Most domestic flight planes that I've flown are MUCH better than this; no TV, no legroom, and you had to buy drinks. The food looked like diarrhea and my grapes had mold on them. Also, the flight attendants were so rude to guests. I will NEVER fly this airline again."
Pros: "I didn't get the food as ordered. The worst thing is it was soggy. This probably was the worst flight I ever took in my life."
Pros: "the service was very good- good job, UIA!!"
Cons: "These business class seats were not opening to a full bed, this is ridiculous! Also, there was more than 5 hours delay between the flights, all passengers were waiting for the big group that were late for connection. Why on earth did we pay with our time at night for the airline troubles ? I would not consider this airline again any time soon."
Pros: "The staff was very pleasant. Meals were provided."
Cons: "There could be a wider selection on beverages"
Cons: "No entertainment no food"
Cons: "There was no Sky Priority line for check in, the lounge does not open until the flight is boarding."
Pros: "The flights left on time. Connection via Kiev was comfortable as it was in the same terminal, and was a relatively short walk. KLM code shares with UIA so that says alot. Stewards were nice."
Cons: "The seats on most planes were fine. On one of them, they were a bit shallow and we slid off them. Not terrible."
Pros: "All was good had no complaints"
Cons: "All was as expected"
Cons: "Small space for your feet, you go down with staircase in minus 23 degrees"
Cons: "i took a flight from jfk to tbilisi, georgia. i was very disappointed that on my 12 hour flight i did not have a food tray available for my seating, so i had to hold everything with my hands, i had to rush eating my food before getting my drink. i also had to take precautions because i didn't want to burn myself with the tea. another problem that the plane has one that one of the bathroom were out of order so there was a huge line just to go to the bathroom. and i also almost forgot to tell you that the plane was leaking water from the top. the person sitting in the next row was getting very frustrated with getting wet. is that even safe? i would never recommended this airways to anyone. by far the worse."
Cons: "1. They cancelled my flight and offered to fly me out a day earlier or a day later. Not a big deal as it was my vacation, but still annoying. 2. They changed my seat when the boarding started in spite of the fact that I had my boarding pass already. My confirmed seat was 9A and they moved me to 35G, which was the very last row on board and the seat did not fall back, so I spent 12 hours in one rigid position. 3. After the boarding, the plane did not take off for 2 hours without any explanation or apology. As a result, we spent around 12 hours in the plane instead of 10. 4. As a result of the delay, I almost missed my connecting flight. I had 20 minutes to get off the plane, take my new boarding pass for the next flight, and board. I can't describe how stressful and chaotic this all was. Other people also had the same problem and there was a huge line and a huge mess. The airport staff was very disorganized and unhelpful. I had to yell to get any attention and a new boarding pass. And then I had to run to catch my flight. 5. Unfortunately it's not surprising that my luggage did not arrive. It was early morning on Saturday (just past midnight) and my suitcase delivered on Tuesday evening in spite of the fact that there are flights between Kiev and Tbilisi twice every day. The worst is that nobody was giving me any information - Tbilisi airport, Ukrainian Airlines via website (online tracking) or telephone. They did answer my email saying that they will try to find it, but then went silent. The Tbilisi airport speculated that probably my suitcase never boarded the plane in JFK and it might be still stuck in New York. 6. Finally, a number of items were stolen from my suitcase - a handbag and a few pieces of clothes (blouse, tights, underwear). Clothes were brand new and had tags on them, but the bag did not."
Pros: "The price was cheap but you paid for it in other ways!"
Cons: "I have never been experienced such terrible customer service in my life. Flew RT from NYC to Dubai. Flight from Kiev to NYC was delayed. The customer service rep who was the transfer agent when we arrived in Kiev from Dubai was so rude and dismissive. She could not tell us what time we were now going to arrive in NYC. I contacted the airline 2 months before our departure & asked for a window & a middle seat together. I received an email confirmation with the assigned seats I requested. However, the agent handed me tickets with two separate middle seats! I advised her that i had already reserved seats together months ago & she told me too bad, they can change our seats if they wanted to! I was completely shocked that they gave our seats away & at how rudely she treated us. We also tried to ask another agent at the gate what time we would now be landing in NYC (because we were clearly going to miss our connecting flight and needed to make arrangements) He was even more rude to us than the first agent! He said "how am I supposed to know that" then he said he couldn't help us and he needed us to move out of the line. When we asked if he could possibly look it up on his computer he completely ignored us & started talking to the person in line behind us. I was shocked at how bad we were treated & how little the agents knew. We finally found an information desk and one woman told us the flight time was 3 hours. When we told her that it took us over 9 hours to get to Kiev the week before, she then said it was an 8 hour flight. Needless to say it was actually a 10 hour flight. We were told that the reason the flight was delayed almost 4 hours was because the plane would not be getting to the airport until the new scheduled departure time due to delays in another city. Well we witnessed the plane in the gate more than 2 hours before we loaded. It was there the entire time, so that was obviously a lie. The seats were tiny and cramped and they do not have individual TVs. So uncomfortable for 10 hours! Since we missed our connecting flight in NYC, there were no more flights leaving that day so we had to stay the night and fly stand-by the next morning. All the flights were full due to it being the holidays so it took us over 45 hours to get home. Thank god that we were flying on Southwest Airlines from NYC to ABQ. They were so helpful and made sure to get us on whatever flight they could to get us home. Thankfully they had great customer service and were at least able to make the end of our journey a little bit better. I will tell everyone I know to NEVER fly with Ukraine Int. Airlines, no matter how cheap the ticket is. Spend a little more money on go on a reputable airline that will at a minimum have basic customer service. The boarding was a disaster as they kicked everyone out of the holding area and then made us all reenter after they checked us all off a list. We then stood in another line to board. We left even later than the new scheduled time."
Cons: "They changed the default of including baggage fee into the ticket price, which was a surprise. In my return flight I had to pay for what I didn't pay when flying "there"."
Pros: "crew friendly and boarded us on time."
Cons: "When I got to the Odessa airport, they tried to charge me for my bags even though they were free under my ticket. I had to go see a manager to keep from paying over $100 extra."
Pros: "flight was ok good value for money"
Cons: "while delays are expected, the professional thing to do was inform the passengers, rather than let them figure it out by themselves."
Cons: "Waited in heat inside airplane for more than hour waiting for exit to take off."