Because we were flying to the States, you couldn't check in online and the line for check in at the airport was very long. They did do a good job moving it along and airline staff were very positive and friendly. The US Pre check was a surprise as I did not know I would have to clear customs in Dublin. The line was extremely long and it didn't appear anyone knew this would happen or planned on it. I had a 3 hour layover in Dublin and did not have a single moment to spare after waiting in check in, security, and pre check. I was one of the last to board and did not waste a moment of time, it just took 3 hours to get through to the gate. I'm lucky I did not stop for food before going to pre clearance, or I would have missed my flight. It should definitely be cautioned somewhere for travelers.
I lost my luggage and the handling service is terrible
Schiphol airport was in chaos. I waited more than 2 hours in line for security check. Had to excuse myself among passengers because my flight is near and I can't wait anymore. Asked an agent if I can pass in front of the line, run all the way to the gate, turned out they changed it so I had to run again to the second gate, arrived 2 minutes after the indicated boarding time. The plane was still there (kept being there for an hour and a half of delay afterwards) but the flight agent decided boarding is closed and I can't be boarded. Which doesn't make sense because I am not responsible for the airport problems and chaos. I already endured all the standing and waiting in the unbelievably long line and did all I could to catch my flight and I wasn't even that late. 0 flexibility. 0 respect for the customer. She asked me to book another ticket for a later flight while my flight is waiting in front of my eyes. Later it got solved by some gentleman who appears to be the pilot who insisted that passengers are not responsible for the airport chaos and that she should on-board us (me and 2 other passengers in same situation). So grateful that happened but the discussion with the first agent was super frustrating. My other flights with Vueling went just fine.
Boarding was perfect, but Ensure a wide variety of food onboard, items we requested from the menu was not available. 😢 also ask passengers to remain seated while disembarking - it is so much more organised to disembark by rows etc rather than leaving passengers standing in the aisles
Cabin staff provide great service.
They changed the airplane day before and I paid for the extra space so when I was on the boarding they changed my seat to a worst one, then the food was horrible, they don't refill the catering at Amsterdam so the flight from BCN to AMS bought almost everything
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Pros: "Staff was friendly and happy."
Cons: "Seats are not the most comfortable."
Pros: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Cons: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Cons: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Cons: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Cons: "Did not get to board my flight."
Pros: "Quick flight - friendly staff"
Cons: "Our connecting flight was late and we missed our flighr"
Pros: "No comment"
Cons: "No coment"
Pros: "Very friendly staff"
Cons: "Food selection was not available"
Cons: "Entertainment options."
Pros: "Seat comfortable, crew do their best"
Cons: "be on time!!"
Pros: "Amazing and helpful crew"
Cons: "Long delay and inefficient boarding for people with digital boarding pass"
Cons: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Pros: "The crew are so helpful and friendly"
Cons: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Pros: "Quick boarding with the baby, very helpful friendly staff"
Cons: "Awful. Didn’t make it. Vueling was terrible at fixing the problem. Stranding is in Barcelona airport"
Cons: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Cons: "Late. Long wait for baggage. Not very friendly crew."
Pros: "nothing"
Cons: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Cons: "App info and service poor. Gate closed more than 30 mins before flight while flight was delayed according to the AP status. Would not fly with Vueling again."
Cons: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Pros: "Well organized boarding."
Pros: "Quick check in at the counter."
Cons: "Waiting @ boarding gate."
Pros: "Price!!"
Cons: "Late a full hour leaving Florence, so late into London."
Cons: "No entertainment, seats did not recline, minimal leg room"
Cons: "small plane delayed both ways no information as to why. Rude staff"
Pros: "Assigned to row 2."
Cons: "Checkin took 1 to 2 hours!"
Pros: "Older aircraft, seats were not comfortable."
Cons: "airfcraft seats were old and uncomfortable ."
Cons: "Not much leg room."
Cons: "they left my lugage the delayed the flight for 2 hours, terrible services"
Pros: "Somewhat friendly crew."
Cons: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Cons: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Pros: "Ample bag space"
Cons: "Cramped seating"
Pros: "Itching"
Cons: "Delays. Poor boarding lost luggage"
Cons: "Annoying woman who talked loudly for three hours :)"
Cons: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Pros: "The crew."
Cons: "The seats."
Pros: "I really liked the idea of boarding from the back of the plane which made boarding so much more efficient!"
Cons: "The window seat had no shade and it leaked all over my new jacket . Very disappointed ."
Cons: "Food n/a, enernteiment n/a Spacewise - bad."
Pros: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Cons: "Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
I arrived at Schiphol Airport 3 hours before my flight and queued outside the airport for at least an hour before ever setting a foot inside the actual building. I understand the staff shortages but I never expected things to be as bad as they were. I missed the flight because I was still behind 100’s of people waiting to get through security when my gate closed. I had a connection as well that I obviously missed. I ended up paying €170.00 for a hotel and had to buy a new flight home the next day.
I like the whole process very convenient.
Cons: "They Said I can t fly . Wtf !"
Pros: "Very quick flight"
Cons: "Travelers need to be informed better about Ryanair's baggage restrictions."
Pros: "Destroyed one of our suitcases after charging us 50 to carry it. Baggage people were less than helpful. Will avoid them in the future"
Pros: "Flight was on time."
Cons: "Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement."
Cons: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
Pros: "Quick on-time departure. Friendly crew and a spanking new aircraft."
Cons: "Paid for baggage and Ryanair lost my bag. No one really seemed to bothered by it, either. Was told to file a claim in 3-4 days."
Pros: "crew was as helpful as they could be"
Cons: "not having an assigned seat having to wait in line and wasnt able to board til everyone else boarded, wasnt sure i had a seat for over an hour"
Pros: "Nothing"
Cons: "Everything"
Cons: "There’s nowhere to put anything. Usually there’s a pouch to put your stuff in. That would be helpful."
Pros: "We arrived alive"
Cons: "Checking in was torture. It was the airline version of "The Trial" with a Dutch Twist (no one in charge). Luckily (?) the plane turned out to be 45 minutes late, so the eternity it took to have the rookie who finally showed up to look blankly at her computer screen, apprently hoping it would receive Divine instructions on how to work her way through the ONE PERSON in line in front of us, in order to stamp our pre-printed boarding passes did not cause us to miss the last flight of the day from Amsterdam to Dublin. Now lets talk about the torture device that Ryanair uses as a passenger seat. . ."
Pros: "Nothing"
Cons: "How rude the crew members were and unhelpful."
Pros: "Comfortable seats and cabin for a short flight and friendly crew"
Pros: "Nothing"
Cons: "Added way to many costs for EVERYTHING. We were the only ones in line to check a bag and it took 30 minutes to do so because the computers needed to be turned on. The seats were uncomfortable and felt unclean. And we think it was absurd to pay to sit with someone you book a flight with."
Pros: "Seat was surprisingly comfortable, even with me being 6'0. Legs had a little room to spread out."
Cons: "No free drink. The flight was delayed by 15 minutes, and the board didn't update on boarding time until the plane got there. First time flying ryanair, so I didn't want to leave to get a drink. Ended up paying a few euro's because I was so thirsty on the flight."
Pros: "We got to the airport three hours prior to our flight and hey didn’t even have the check in counter open. They only do it an hour prior. So we had to sit there and just wait. Then they do not provide gate number until about it 20 mins before boarding. It’s saves you some peace of mind purchasing priority but the seats are cramped and I just found it to be a blah experience"
Pros: "Great service, friendly crew. Smooth flight"
Pros: "Qick boarding"
Cons: "Loud German passengers talked loudy amd ywlled to each other over three rows for the entire flight."
Cons: "Flight cancelled just a day before departure."
Cons: "My return flight was cancelled, and the customer service chat line is not available during the posted open hours"
Pros: "I understand this is a Budget Airline in the price was great. The seats were fairly comfortable for a short flight."
Cons: "We were not informed until 2 days before our flight that we needed a printed copy of our boarding pass. At this point we were well into our trip and had to spend time finding a way to print out our boarding passes. Our flight was delayed by about an hour and a half and there was no one at the gate ahead of time that we could speak to. We also found out the day before our flight from a Blog that as passengers with US passports we had to get a stamp on our printed boarding pass prior to going through security. Had we not seen this on a random website we would not have known this either and would have showed up at the gate only to be turned away."
Pros: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
Cons: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
Pros: "quick on time flight"
Cons: "too many extra charges"
Pros: "On time, organized and cheap! Boarded from front and back. Great idea! I wish all airlines did it that way."
Cons: "seats were a bit flimsy but still okay for a short flight. Be careful of luggage restrictions but may got on with a slightly bigger bag then was advertised."
Cons: "Late. No announcements. Tight seating."
Pros: "RyanAir has incredibly comfortable seats with TONS of leg room. They were very polite, and lovely!"
Cons: "I didn't like having to pay for water. I also have a carry on size bag that fit in all other airline overhead compartments. Ryan air has smaller maximum size bags meaning I had to check my bags for quite a fee."
Pros: "Crew."
Cons: "Takes economy flight to a whole new level of economizing. No space, no recline on seats. But it was a short flight."
Pros: "Nothing."
Cons: "Packed us in to prepare us for boarding like cattle. The plane landed, unboarded and boarded us so quickly that there was no cleaning between flights. Even the cost savings wasn't that great."
Cons: "You don't know your gate until right before your flight. Then you stand in line quite a while before boarding. They said to get to the airport 3 hours early for security but the people weren't there to take our bags so we spent that hour sitting outside security. You have to pay for any drinks even soda."
Pros: "Price Ok flight Boarding was fine"
Cons: "Crumbs on seats and wrappers on floor 1:10 minutes late to depart"
Pros: "Very clean."
Cons: "Was an hour late leaving because it was late arriving in Amsterdam. Gate updates weren't helpful."
Cons: "I did an online check-in the day before flight and chose to allow the airline to choose my seat so I could save a bit of money. I had a connecting flight and had 1 hour layover when arriving in Amsterdam to get to my gate for flight to Dublin. I did not have boarding passes and was told I could get them at the Gate since I checked in online. Got to the gate, they said there was no record of me checking in online, so I would have to pay €50 per person (my husband and I) in order to get on the flight. I needed to get to Dublin so I handed over the money, then was told I couldn't not get on the flight and had to be rebooked for a flight 4 hours later. I then had to go to the ticketing desk where I was told my only option was to pay a fee of €200 (€100 per person) in order to rebook my flight. All in all I am very upset with how everything happened, I am out a ton of money. The original cost for both tickets was €87, and I paid an additional €200 on top of that just to get where I needed to go, on my questionable acts on behalf of the airline."
Cons: "Couldn't change the flight from10pm to 10am same day. Didn't expect a refund for the flight, but also Couldn't get a refund on ANY of the EXTRAS I'd booked for checked bags, preferred seating or early boarding. The were rude on the phone after waiting 3 hours on chat to talk with them. Will never fly with them again."
Pros: "I liked that they boarded the plane from the front and back. It makes the loading process go so much smoother. The planes were clean and new."
Cons: "Everything was fine."
Pros: "Cheap air fare"
Cons: "Not even water to drink on plane"
Pros: "The crew on board were pretty jovial and pleasant"
Cons: "I was told while boarding I had to give up a small carry-on ("because there was no room"). I travel every month and NEVER have had to give up that item. It was awkward and difficult to sort out the stuff I had to take out of the bag for security sake. When I got on board the bins overhead in my area - I took a picture - were empty. I am disgusted by this treatment and the lying of the RyanAir Amsterdam ground staff. Unacceptable. These people should be penalised."
Pros: "Cheap flights within Europe if you follow all the rules."
Cons: "Fees for everything make value with this airline a challenge. Cramped seats."
Pros: "The price is great. Friendly crew."
Cons: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Cons: "four hour delay--missed my appointment"
Cons: "It was very difficult to locate the check in and boarding gates even with the directions."
Pros: "Really enjoyed my flight to London & back to Dublin with my Nieces"
Cons: "Would have loved it if there were some Irish stewards or stewardesses on board as it would have been easier to understand their accents and they tend to warmer & friendlier in their dealings with passengers"
Cons: "Did not used.mistake on the date of flight purchase. Explained to Ryanair the day of purchase for change to the date.no change nor refund of my money. Free money to Ryanair. Bad experience for me. Thanks"
Cons: "We had priority and the forgot to give us seat assignments. We missss our flight despite being there 2 hours early due to security (not Ryanairs fault). But it took us 3 hours to be reticle ted because they use a subcontracted staff who was closed. We were told to get our baggage and recheck, after waiting 50 minutes were told that our bags made our original flight-even thought that is against FAA regulations. Went back to ticketing and the Sipervisor told us that our bags did not make the flight and to go back to get them. Another 45 minutes and we were again told that they made the first flight. Happily they actually were at our destination when we arrived. Never again. And we paid more in change fees Han the ticket cost"
Pros: "No frills cheep short flight. Good enough"
Cons: "The comfort"
Pros: "Check-in was easy and the woman checking us in was pleasant. The flight was nice. Our baggage cam out fast."
Cons: "Didn't communicate why our flight was delayed and how long it would be. We received no information whatsoever"
Pros: "NOTHING"
Cons: "Service was awful, employees were beyond rude and had no idea what they were talking about. We were assured by 2 different people we would be on time after we were told to go all over the place, paid 200 USD to check our bags only to be told at the gate that we couldn't board. THEN we were told we couldn't get our money back or our luggage until after the girl went on lunch break at 11:30am. She clearly just didn't want to deal with us. We watched her just sit there and do nothing because apparently it was her 1.5 hour break. We ended up flying with a different airline because our experience with Ryan Air was so bad. NEVER AGAIN"
Pros: "fairly comfotable flight"
Cons: "only one person working the check in counter made the line take forever"
