It was very good. I love flying with Alaska air.
Flying sucks these days. No airline is better than another. Alaska Air At least gives you some pretzel snacks. That is about all I can say for it.
Boarding for Alaska Airlines is always chaotic with many people crowding the gates. Arriving in on Alaska in Los Angeles is always interesting since there is never a gate available. So the planes are often parked all the way out on the west side of the airport while waiting for the gate to be cleared of the departing plane. This flight was no exception.
The would have rated higher, but I asked for a cup of coffee twice and never got one. Later found the crew sitting in the back having a meal and visiting. Just saying.
The flight was delayed almost an hour causing many passengers to be at jeopardy of missing their connecting flights. There was no help in providing passengers help with connections or allowing passengers with connecting flights to exit the plane in an expediated manner.
This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)
Airline seems to have really gone downhill and have secured a reputation for being late and nonprofessional. How sad.
Good flight times. The app didn’t show all available seats when checking in. I thought I had to pay for an exit row to have a seat but there were actually 42 seats left. Then I had to get a refund and getting ahold of a customer care representative who was able to do that was very very difficult.
The first class crew was very attentive to any needs requested. As a diabetic a few extra choices for drinks would be nice. Plus at least one meal that would be diabetic friendly.
connection was tight as the boarding gates were very far apart. Made it when they were calling final boarding
Basically a low cost airline, with very small seats, mediocre food and staff not particularly nice. Not a pleasant flight
Plane was old and small. Crew was not very friendly and didn’t check in much or offer water more than 2 times over a 8 hour flight.
We were on a full-service fare as part of a long-haul trip so it was disappointing to be on such a no-frills flight (no meals/hot drinks/entertainment) especially for a 3.5hr flight, at the start of a long trip. The crew however we’re lovely & friendly.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Better seating for sure. The seats were so close together for such long flights.
We paid extra for the seats with extra leg room. But we were not allocated the seats with extra leg room nor refunded the money we paid for the seats.
Food is terrible. Flight is outdated and seats are not comfy.
Check-in at 4:30 am in the morning was very quick and efficient.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
After checking in online i called United to make sure I have special food ordered ( kosher option). Representative I spoke with on the phone with assured me that special meal was ordered. On the plane, during meal service I was informed that there is no note about it and no kosher meal was ordered for me. Flight attendant said she will check if maybe was a mix up and meal is somewhere. But never came back with any update. So entire flight with no food...
Ground staff were excellent They helped to re book when our flight was canceled
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
The flights were in time and the bags arrived. well done
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
Flights delayed, and not communicated to the level I accustomed to by other airlines. The crew seems to be hating their job and it shows. It costs you nothing to smile and be a bit more friendlier. Also, no jet bridge, passengers have to use stairs, which is hard for my elderly parents. What's the point of ordering wheelchairs?
One of the stewardess was really rude to a customer right near me. I ordered water and was given sparkling water which kind of surprised me as I've always been given still water but I didn't say anything. The lady after me ordered water as well and when she saw it was sparking water, she stopped the stewardess who then said very curtly "You could have told me sooner." Whoa...that was rude! Later this same customer had some liquid spilled on her as the same stewardess handed a drink to the person sitting next to her. I know it wasn't intentional, but it was rather strange. It was very hard to navigate how to get through the Frankfurt airport to our connecting flight. No one told us you'd have to go through security again so it was rather confusing as we didn't have a boarding pass. Luckily we were able to get necessary papers and get to our flight. Sadly, my luggage did not make it out of Frankfurt though.
Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.
For context: 10 hour flight FRA-YVR. Newer A330 Neo plane. Crew were amazing - friendly and efficient. The plane is newer with great overhead space. My main issue is that the Premium Econ cabin is inferior compared with other airlines. Cute amenity kit (a plus). Food was fine, though I’d like to see more wine selection beyond 1 red and 1 white. But, seats aren’t as comfortable, and all Prem Econ and Econ passengers share only 4 washrooms. Washrooms in business are off limits. In addition, Condor charges for seat selection in Prem Econ. Ridiculous on a $1500 one-way ticket. Prem Econ configuration is 2, 4 and 2, and Condor put me and my partner into 2 middle seats in the group of 4 seats, meaning we’d have a single person to our left and to our right. Again, ridiculous. A kind airport agent was able to give us 2 seats in first (and exit) row of Prem Econ but these had no footrests. I wouldn’t rush back to Premium Economy on Condor.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The cabin staff was very friendly and attentive. The plane was modern and fairly quiet in flight. The video screens are large and of high quality, and I liked that the documentary movie "Anselm" was available for watching.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
Because of luggage I had to upgrade to premium economy , which was worth it!
Every thing was fine. The food was lack luster especially after leaving from Italy.
Very good except for the screaming 5 year old that was allowed to yell and scream whenever he wanted too! The mom obviously had no concept of “inside voices”!
