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The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive

The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful

ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother

The flight was delayed by two de-icings. The seatbelt did not work correctly. It did not stay tight.

Flight was good but there are way to many announcements for credit cards etc.

The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.

Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.

The free snack options are pretty pitiful for a 2.40h flight.

The seats on the aircraft are like sitting in a rock. During the boarding process they recognize Active Duty Military, why don’t they recognize Retired Military. I’ve always preferred Delta, this flight confirmed why I still prefer Delta.

At least the delays were short. Business class, even in the new planes is very crowded now with crappy tray tables