Early arrival. NIce plane. Quick trip.
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "The snacks were good, but they should have offered some drink selections."
Pros: "Seat comfort was average for a small jet. Bottled water was cold."
Cons: "Cabin was too warm"
Pros: "Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!"
Cons: "Absolutely nothing. I’m going to join the miles points with Delta."
Cons: "Temperature control. Information about the delay"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Cons: "Great early morning flight."
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "Boarding time, and timely departure"
Pros: "new airbus plane. great luggage bins"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Cons: "That I mis my conecting flight to Washington do to one of the crew members being late"
Pros: "Didn’t take three days to drive"
Cons: "Packed in like sardines"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "The professionalism of staff"
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Pros: "Very good flight. Nice staff, modern and clean plane."
Pros: "the movies are great. all the entertainment is."
Cons: "lack of over head space, personal room."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Excellent leg room. Comfy seat"
Cons: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "Excellent service"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
Cons: "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "We were kept informed about the delays. I was was automatically rebooked on connecting flights because of the delays."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Super experienced pilot flew a steady flight out of a huge snow storm in Chicago ( no flights were landing and few were leaving) and landed like a feather in a driving rain storm in NYC LaGuardia which is usually a hard, difficult landing airport. Didn't see the flight attendants the entire flight except for boarding. New plane was a dream. Seats comfortable, tons of room for carry- ons and electric at each seat.
Would not book these airlines again through Kayak. Because they everyone refuses to help if the tickets are not booked directly through them. Kayak refused to help because we got on 1 of 2 flights, but got stuck in London.
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Pros: "Leather seats, built in charger, duel seat tray - one for my drink and one for my Kindle. Plane felt very clean & new."
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "Getting off. Entertainment system."
Cons: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
Cons: "The terrible communication for delays and boarding."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Pros: "Very convenient"
Cons: "The check in process was like a goat rodeo. Very very very slow."
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Cons: "My entertainment screen was not operating. Could not recline my seat."
Pros: "crew was nice"
Cons: "very very old plane"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "Friendly crew, and my wife and I were lucky to have empty seats next to us."
Cons: "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Pros: "On time, kept informed."
Pros: "We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating."
Cons: "Having the flight switched from a direct to transferring in Madrid."
Pros: "It was fine. Nothing extraordinary, just solid and fine"
Cons: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Pros: "Attendants were so nice as kind"
Cons: "Very crowded, rude passengers"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Once we got on the plane, it was fine."
Cons: "Flight was late, which we were told was because of a crew shortage. It was hard to get information at the Barcelona airport as to how late the flight would be or why it was late."
Cons: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Pros: "A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)"
Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."
Cons: "We got there 2 hours early and almost missed our flight"
Pros: "I got home safely"
Cons: "The airport was super crowded and the space in the plane was cramped (and I am a small person - 120 pounds). The plane was not clean and I actually picked up a virus on the plane and am still sick. I wiped down all of the surface area around my seat and still got sick. Airline travel is miserable and crowded and there is minimum service."
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Pros: "Entertainment screens at every seat. Enjoying and helped pass time of flight very well"
Cons: "Should be allowed one checked bag per person at no charge"
Pros: "In-seat entertainment options. Good system, easy to use, lots of good options. Why couldn't you have had this on our flight from Europe?"
Cons: "The almost 30 minute wait on the tarmac AFTER we landed to find a free gate. Did you not know we were coming???? The last thing we needed after a very long day of flying."
Pros: "Great service, good food, even had an ice cream break. Awesome."
Cons: "Gate assignment was 45 minutes from the check-in area. Would be nice to have that heads up a day or two earlier. We had enough time but the extra time that we thought we had built in."
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
Cons: "It would have been nice to have all the immigration forms necessary and a pen to fill them out. If you aren’t going to provide those please notify passengers in advance."
Pros: "Everything was great"
Cons: "Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off."
Pros: "efficient and communicative"
Cons: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Cons: "Nothing it was a good flight the crew was great couldn't have asked for better"
Pros: "The crew was attentive, professional, and courteous"
Cons: "5 hour delay"
Pros: "Movie selection was excellent. Bombardier jet was a notch above what I expected."
Cons: "We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?"
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "We upgraded to 1st. Ontime departure and arrival."
Cons: "Waiting for bags."
Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"
Pros: "The text into about baggage claim was great!"
Cons: "The unfriendly crew"
Pros: "Quick and easy flight- not much to say, which is always good news while flying."
Cons: "Small seats."
Pros: "Quick boarding. Ontime departure."
Cons: "Very small servings of food."
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Pros: "Enjoyed only the comfort didn't get woken up for snacks and the crew members weren't very welcoming"
Cons: "I enjoyed Only the entertainment"
Pros: "The crew was great, very nice and helpful, the equipment was old, we were told there was a problem with the aircraft we were supposed to be on, so that's good that they had a back-up and we weren't delayed."
Cons: "Boarding with SAS, they don't take into consideration Star Alliance Silver members for earlier boarding, they charge for seats, so if you want to have a window or aisle you will pay extra unless if you are (maybe, I'm not sure) a member of their frequent flyer program and have some status."
Pros: "United - standard and expected fare!"
Cons: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Pros: "Both outbound flights delayed. Nearly missed my meeting and an hour late getting home to my family. Bad luck or bad airline?"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Great experience."
Cons: "Took some time to get claim luggage."
Pros: "The staff on the flight was great! They treated us like family. Great job. United Airlines."
Cons: "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Cons: "But, after United dragged that poor man from his seat yesterday with a bloody face I will never fly united again."
Pros: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Cons: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."
Pros: "Flight was wonderful!"
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Cons: "I was forced to rent a van with other people booked on a 9:40 PM flight from Newark to Hartford because one and 1/2 hours after the flight should have left we didn't know if it would leave in 1 and 1/2 hours or be cancelled United was trying new software or something that Sunday night and hundreds of flights were affected."
Cons: "Flight was delayed several times which meant I would miss my connecting flight. Rebooking was challenging and took over an hour. After it was supposedly rebooked on another airline, I couldn't check in because it wasn't booked correctly. Now sitting in airport for the last 10 hours and have another 5 hours until my flight. Not happy."
Pros: "Loved boarding process. Nearly impossible to get down the aisle with carry on, personal item and a coat. Come on...."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "Absolutely nothing"
Cons: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "They definitely had more viewing choices in their entertainment than anyone could watch."
Cons: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."
Cons: "Crew was not friendly. Snack did not taste good. Asked for hot tea but the stewardist was too focused on other things to hear me ask for sugar twice. I ended up with no sugar and didn't drink the tea. Upon departure, no one said "thanks for flying with us" or said goodbye. They were too busy with their own tasks. Delta does it better... No offense."
Pros: "Plan left early and landed ahead of schedule"
Cons: "Crowded flight"
Pros: "Flight crew were very nice"
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Cons: "On a redeye, comfort is imperative. The seats only reclined 10 degrees, if that, and the seat pockets were a thin mesh strip 10" across, rendering them completely useless."
Pros: "Got home safe"
Cons: "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."