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Round-trip
1 adult
Economy
Thu 3/9
Thu 3/16
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Good to know
Low season | April |
|---|---|
High season | June |
Cheapest flight | $1,263 |
Average price round-trip | $1,374 |
Good deal round-trip | $1,374 |
Best time to beat the crowds with an average 13% drop in price.
Most popular time to fly with an average 50% increase in price.
Flight from Phoenix Sky Harbor Intl to Las Palmas de Gran Canaria
(avg. price over the last 2 weeks)
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FAQs for booking flights from Arizona to Gran Canaria
Top 5 airlines serving from Arizona to Gran Canaria
Scores according to KAYAK customer reviews7.8
KLMOverall score based on 3689 reviews
7.9Boarding
7.6Comfort
8.4Crew
7.2Entertainment
7.4Food
Airline reviews
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Awful"
Cons: "Everything"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "All good"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Everything is alright"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Great"
Cons: "Great"
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "quick and relaxed"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
Cons: "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
Pros: "Flat bed seats 747 upper deck"
Cons: "Lost my luggage for 7 days"
Pros: "Good service."
Cons: "Business is EconAnthro my seats with the middle seat open."
Pros: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"
I am still in Frankfurt
Didn't like anything .. flight canceled.
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"
Pros: "It was canceled. And scheduled next day."
Pros: "The crew was great. Seating was a little uncomfortable."
Cons: "Food was not so good."
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Not much"
Cons: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Cons: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Pros: "Business class"
Cons: "Nothing not to like"
Pros: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Pros: "Comfort, flight on time."
Pros: "Air Canada is a great airline too"
Pros: "Crew was excellent."
Cons: "Lots of entertainment options but most were pretty dated and stale"
Pros: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Cons: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Pros: "Thanks for offering kosher!"
Cons: "Fish :("
Pros: "1 hor 30 minutes instead of 2 hours 15"
Cons: "Worst food ever, and zero entertainment"
Pros: "Staff mostly, but also plane, seat, food, boarding and communication."
Cons: "We left late due to weather — which is okay— but pilot didn’t catch up in the air. Also, the connection was tight partly because the Prague flight parked at the far end of the field and the bus ride took forever. Then we had so far to walk to get to the departure gate."
Pros: "Indian meal and movie options"
Pros: "Staff were so friendly! The plane was clean and comfortable."
Pros: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Cons: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Pros: "a normal coach experience, nothing special or bad about the flight"
Cons: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Pros: "I upgraded to the premium food package for a small price. It was delicious and filling."
Cons: "The quality of the sound from the earphones was not very good so that made the movies less enjoyable."
Cons: "Seats on airplane from Frankfort to Cairo"
Pros: "Food is worse"
Cons: "Too crowded"
Pros: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Cons: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Pros: "Leg room and the chairs were great."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Cons: "Everything was good not great"
Pros: "We were well taken care off for a short flught"
Cons: "Nothing really"
Cons: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "good service, professional staff"
Cons: "few cm more leg room in economy will make such a big difference!"
Pros: "In flight entertainment"
Cons: "Seat pitch"
Pros: "."
Cons: "The seats were too hard. I have never felt that way on any other flights."
Pros: "See above"
Cons: "See above"
Pros: "Professional staff and condition of the plane"
Cons: "Ran out of meal choices"
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
Pros: "There are some lounge seats for sleeping. There are power ports next to these seats"
Cons: "€5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper"
Pros: "All was very proffessional"
Cons: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"
Pros: "Upgrade because of delay, escort to airplane, baggage service"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Pros: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Cons: "Everything went smoothly."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "waited for us. We were late from Yuma"
Pros: "Nothing"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "There was no place to charge my electronics"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Overall a very good flight"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Everything happy and in time. Nice staff"
Cons: "Nothing"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Staff was fantastic"
Pros: "Everything was good."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "Arrived early"
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "Delayed flight, multiple gate changes"
Pros: "Nice staff, on time"
Pros: "Full flight, crew worked timely"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "Nothing"
Cons: "Waiting on a hot plane for 2 hours"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Quick and easy thanks"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "Good preferred seat."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "Nothing"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Same as above."
Pros: "Timeliness"
Cons: "Nothing"
Pros: "Nothing"
Cons: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."
Pros: "Buena comida a bordo y peliculas de entretenimiento."
Cons: "Asientos incómodos oara un viaje de 10 horas."
Pros: "The crew was good."
Cons: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Pros: "Puntual en horas de salida y llegada"
Cons: "Son muy incómodos los asientos para un vuelo trasatlántico"
Pros: "Comfy seat."
Cons: "The flight was delayed for more than an hour"
Cons: "This flight was cancelled"
Pros: "Nothing at all"
Cons: "Seating, more space, luggage delivery"
Cons: "More space and reclining seats please!"
Cons: "Food could be better"
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Cons: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Cons: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Cons: "Why you have to charge for the bags ?"
Pros: "Nothing"
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Pros: "n/a"
Cons: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."
Cons: "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Pros: "Boarding and deplaning was done in a fast and orderly fashion. Crew members were polite and services were done in a coordinated manner. The food quality and quantity was good. The entertainment system and availability of options was very good. Seats were spacious and the blanket provided was very nice."
Cons: "Crew couldn't say if there was or was not meat in the meals."
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Pros: "Boarding process was smooth."
Cons: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Cons: "crew took forever to clear up the food that was nasty..took an hour and also took forever to make rounds with coffee and tea. did not time dimming of lights to time of destination to be able to adjust to time difference. lack of bathrooms, on 4 working for a huge coach area. pretty bad experience"
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Pros: "Service, food, plane cleanliness and quality of entertainment."
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Pros: "it got me to Madrid!"
Cons: "no legroom. the flight crew didn't look happy....they don't smile??"
Pros: "The entertainment system with movies was great, with plenty of choices and good sound. The crew was very good. Legroom on the seats was good. They kept the temperature in the plane just right. We could board first because we had a 5-year-old child."
Cons: "Flight was delayed an hour leaving Chicago, and arrived an hour late in Madrid. The screen was not updated in Chicago to let us know what was going on. It's a mass of people at the gate, with very little systematic lining up. One luggage piece did not come out on the carousel in Madrid. We had to wait 1.5 hr at the airport to confirm that they would send it to our Madrid hotel. Hopefully it will come. The food was mediocre. Pasta for dinner with little to no meat. Not even fruit. They are clearly saving money on the food."
Pros: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Cons: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Pros: "Everything"
Cons: "I really enjoy flying in your airline"
Pros: "Again, the crew was very friendly."
Cons: "This time, we didn't start boarding until *after* the scheduled departure time."
Pros: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "This wa a short, one hour flight. it's hard to rate the experience with a flight this short."
Pros: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Cons: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Pros: "Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch."
Pros: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Cons: "Seats did not recline Could not hear boarding instructions."
Pros: "Great space between seats, and very nice staff"
Pros: "The food served and diverse movie choices."
Cons: "4 hour delay."
Pros: "Helpful staff."
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Pros: "First meal was pretty good (chicken, red sauce, rice). Snack before landing was very sugar heavy with bad lunch meat and weak bread."
Cons: "Very poor customer service at Iberia check in combined with a very large airport with no info on my receipt from Kayak telling me which terminal I was in resulted in needing a full three hours to get from arriving at the airport to getting to my gate. Long line to check in and the person checking me in told me I could not check hiking pools. I asked twice because I thought I couldn't carry them on. I waited in line for the security check and they told me I couldn't carry on my pools. Went back to check in and a person managing the line told me to go to a check in desk at the end. I waited there for 15 minutes and then when he finished with the family he was helping he told me he was on break and walked away. Went back to the woman that told me to go to him, she offered no apology and told me to wait back in the check in line. I then needed help to get back in the security line because my pass wouldn't scan, then had to take a tram to get to the correct gate (this is after taking a subway and then a shuttle bus to get to the right terminal). It is very unlikely I will fly Iberia again. The night before it took almost one hour for them to get luggage off the plan on a small local flight. Boarding both to and from Madrid was also disorganized and no one at the desk ensured that only people in a given boarding group were in line. Another source of frustration is that this was booked through Finnish air (code share?) so I could not check in on line or choose my seats."
Pros: "Space, meals, movie selection"
Cons: "N/A"
Cons: "At the airport (Madrid) too long to get to the Gate. Line for baggage, security and passport. It took more than two hours to get to the gate. Personnel too slow and passport check in moody day."
Cons: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Pros: "Staff helpful Comfortable flight"
Cons: "Easy to get lost in airport Only flight map on overhead screens"
Pros: "That agents had another flight scheduled in case we missed our connection due to delay."
Cons: "That we were unable to make the connection, missed by only a few minutes which seems like more could have been done to help us get on. Would have liked to be given access to VIP lounge to relax and use wifi to communicate to others our delay to let them know we were okay. Voucher for lunch was at limited vendors, not easy to use. No water in toilet for washing, out of toilet paper."
Pros: "The crew was nice."
Cons: "The food was inedible, and there was no individualized in-flight entertainment, which usually comes standard on international flights now."
Pros: "The crew was kind enough and food was decent"
Cons: "The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour"
Pros: "Leg room was dangerously ridiculously tight."
Cons: "My daughter was not allowed entrance into Morocco. It was a horrible scary experience. Her US issued refugee permanent residence travel document was rejected. In our international travels this has never happened. Marco Air should have caught this before we left the US."
Cons: "Checking in agent should be polite"
Cons: "They stole my clothes from my suitcase"
Pros: "Crew was very friendly and service was great."
Cons: "Bag didn't arrive, and representative who checked us in Tunis was not customer service oriented."
Pros: "The crew was so kind and easy going."
Pros: "I was eventually brought to my original destination"
Cons: "Missed my connecting flight because there was a delay in boarding. Staff did not make any announcement stating that people who do not have connections to please wait so that people in my situation can possibly make their original connection (neighbor same problem). Poor explanation for lost luggage"
Pros: "The crew was nice."
Cons: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."
Cons: "(1) Luggage lost - not transferred in Casablanca (2) no entertainment on the flight"
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Pros: "Food was delicious and crew was serviable."
Cons: "Clean the toilets more regularly."
Pros: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Cons: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."
Cons: "The business class seats were not comfortable. The volume on my tv was not working . Food was dry and bland. The dressing to the salad was so thick it didn’t come out of the bottle ."
Pros: "Short flight"
Cons: "Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times."
Cons: "My screen was not working and when I asked the flight attendant. She said there is nothing they can do!! I told them I am paying $1300 for not having the screen working in my seat ! Then another guy came and told me that they are very sorry about it. Sorry doesn't help at all! It was the worst flight ever"
Pros: "Left on time. Friendly crew members and good food"
Cons: "Old plane. Needs a fixer upper"
Pros: "The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay."
Cons: "With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!"
Pros: "Boarding process, check in process."
Cons: "Delayed flight, no entertainment, food same thing."
Pros: "Everything about the airline and flight were smooth and fine"
Cons: "Because we bought from JustFly through Kayak we couldn’t reserve seats until we got to the ticket agent. We were given seats all over the plane, mostly middle seats"
Pros: "Not much"
Cons: "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"
Pros: "Nothing"
Cons: "Late, no explanation why, missed international connecting flight"
Cons: "This airline needs to reexamine its practices toward pregnant passengers. In addition to a high level of confusion and duplication around the release of liability forms I had to sign, there were also some unfortunate attempts by a (male) flight attendant to place a blanket between my pelvis and the seatbelt. No doubt these attempts were well intentioned, but it made me very uncomfortable. In the future, asking passengers if they would like a blanket for this purpose would be a much better practice."
Cons: "For some important family reasons we had to cancel our flight. Cause we canceled it in advance, we expected some voucher for next time. We did not get anything even everybody knows that you sold our seats to someone else...."
Pros: "Food was decent"
Cons: "Our flight was delayed by 30 min. Seats were dirty. Inflight entertainment was broken."
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Pros: "The flight was excellent."
Cons: "The transit procedure is poor. There is a need to review this process."
Cons: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."
Pros: "Good trip"
Pros: "It got me safely to Casablanca"
Cons: "Very small aircraft, no space and filled to capacity. Could not even get up to walk and stretch, essential for such a long flight. Very uncomfortable. My entertainment system did not work, staff tried rebooting, still didn't work. Their answer? Go to another seat, BUT the plane was full. NOT HELPFUL."
Cons: "The flight was 2hours late"
Pros: "Efficient boarding, however a little disorganized at the calling of gates. Plane seemed newer."
Cons: "In-air service not on par with Emirates, Qatar and Turkish airlines. Even in coach they offer hot towels before meals. I pushed service button for water a few times which went unanswered. The attendants were very nice and when you finally got their attention, they were helpful. A better in-air service strategy should be considered."
Pros: "Nothing. Food sucks, rude crew members"
Cons: "Everything. Supposed “hotel” is more like a refugee camp. Very uncomfortable. Bathroom is nothing to talk about. Smells like hell. Very rude crew members!"
Cons: "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."
Pros: "The crew on the plane was pleasant"
Cons: "The seats were too tight. No leg room"
Pros: "Row to myself."
Cons: "Baggage was slow, chaotic (didn't specify the flight number on the carousel screen)."
Pros: "Very good"
Cons: "Nice"
Pros: "Flight was smooth."
Cons: "2.5 hours delay, no orderly boarding procedure. Requested vegetarian food 48 hours in advance, however there was no vegetarian food available. English announcements were terrible (could not hear at all)."
Pros: "One member of the crew (flight attendant) was very helpful in rearranging our seats closer to each other. Plane seems to be new and clean."
Cons: "Long lines, no seats consideration for families, we had seats assigned to us all over the plane including a seat for a 2yrs old baby."
Pros: "The comfort of plane, food was good. Left on time."
Cons: "I was going onward to Bangui and you left my luggage in Casablanca on purpose. 4 days later still no luggage. This is unacceptable."
Pros: "We were completely satisfied. Excellent Job !"
Pros: "Nothing."
Cons: "The flight didn't happen because they changed the time of the flight without notifying me. They left me crying, sick in airport with no hotel assistance. I technically came with plenty of time to make the new flight time but they were not helpful. I asked to be book a different route and they were unable to help me, the manager didn't show for 2 days and that was the person authorized to rebook me."
Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."
Pros: "The plane was empty, lots of room to sleep and put baggage. Crew was very nice."
Pros: "Horrible landing at TN airport, also no single note nor apology from pilot. Continue"
Pros: "Crew was not friendly or very welcoming."
Cons: "The entire back of the plane was nearly empty. As was an overnight flight, we went back to ask if we could sit in back to stretch out and sleep. We were told that "police" were there, and that we weren't allowed into the back. That seemed very strange - we did see a few people back there stretched out, but we had to stay put in the middle cabin and sit up to sleep the night through. It would be nice if some vegetarian food were offered."
Pros: "Food was great, minus the sandwiches."
Cons: "I was told in Casablanca by the check in staff that my checked bags would go all the way to my final destination of Washington, DC, but they were offloaded to a NYC carousel during my first stop to the US. I wasn't told this was going to happen. The lady at Air Maroc said someone told us as we walked off the plane, but I was told it was said intermittently. So I missed it. I was lucky someone told me that it happened. Also the woman from Air Maroc that I rechecked my bags to was so apathetic to what happened. I said I was lodging a complaint - she was smirking and didn't care. It was pretty off putting. All I said was I suggest the announcement is made before you get off the airplane - like when the captain or flight staff announces the gates to connections. It was pretty disappointing."
Pros: "The crew was helpful and pleasant. A significant improvement over the demeanor of the crew from Casablanca to Monrovia and Brussels to Casablanca. Additionally, the transit staff was rude and unpleasant. They seemed uninterested in providing a service."
Cons: "As stated above very little was positive from the experience."
Pros: "My flight was about an hour long. I like that despite the short flight there were drinks and a snack involved. Perhaps in a longer flight there might be food available."
Cons: "Didn't spend enough time on board for me to comment."
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