Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Kuwait
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Scores according to KAYAK customer reviews
Pros: "Super seat"
Cons: "Audio selection"
Pros: "Friendly pilot and crew"
Cons: "Delayed planes are always annoying. The flights to and from ended up being delayed about an hour each way."
Cons: "Absolutely the worst flight and airport I have ever experienced. I will never travel royal Jordanian ever again!"
Cons: "The attendants only came around 2 times to offer drinks/water on a 12 hour flight. They only offered tea/coffee once. It was not offered after the main meal even. The attendants need to come around with water every few hours on such a long flight."
Cons: "Dirty bathrooms!!!!!"
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "crew was just normal, seat was fine, not comfortable"
Cons: "first flight was 4 hours late, resulting in potential missing connection flight. had to change reservation & arrive super late"
Pros: "Clean plane"
Cons: "Movie choices and breakfast (only carbs is a tough way to start a trip when traveling internationally)"
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Pros: "too short to judge, but arrived before schedule."
Cons: "Too short to judge"
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "Short trip"
Cons: "No coffee"
Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."
Cons: "Cold food"
Pros: "Evry thing Time keeping Food Survice"
Cons: "No internet"
Pros: "The fact it was a direct flight, for the price of round trip can't really complain but for any cost above what we purchased our tickets would have been extremely disappointed."
Cons: "Small seats no room to even move, food was awful and service on plane was not so friendly nor accommodating."
Cons: "Every terminal seemed normal except for the one that has flight to NY. Although we already went through This terminal we were baggage check/metal detectors, then everyone questioned about why we traveled, bag was hand checked, and we got two body pat downs one after another. Felt really unnecessary. Worst part this terminal is in a glass box so if you leave to use the restroom or get coffee, you gotta go through the process again. A real headache. Movie selection on flight is limited and the seating needs more leg room. I think this airline has the least amount of leg room."
Cons: "First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable"
Pros: "Good service and on time"
Cons: "The leg room is really small so it is a tight squeeze for tall people like us. Would only recommend for short flights."
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Delay one hour without announcement"
Cons: "Short flight, comfortable seat"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "Timing is great"
Cons: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."
Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."
Cons: "No one showed up at the gate desk until about 30 minutes prior to scheduled take off take. By then there was a line of people needing confirmation or adjustments done. Not everyone could be serviced. Missed opportunity."
Pros: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
Cons: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
Pros: "ماشي حالها على رحلة قصيرة"
Cons: "المقاعد قريبة على بعض الطائرة غير نظيفة لا يوجد تسوق حر على متن هذه الرحلة وتأخرت الطائرة نصف ساعة للاقلاع"
Cons: "Timing Even though the was rescheduled we flew one hour late. Shuttles from the gate to the airplane The airplane was bowred from yan airline and wasn't Jordanian"
Pros: "It is a great company by thier stuff"
Pros: "Pleasant crew and smooth flight."
Cons: "There was nothing I didn't like."
Pros: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
Pros: "The crew."
Pros: "really loved how happy and positive the flight attendants were"
Cons: "didnt like waiting for toilets"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Pros: "Crew attitude, accurate time schedule"
Cons: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
Cons: "I didn't like my treatment in the airport by RJ staff. They had initially told me I would have a hotel to stay in during my layover, but upon my return trip, I was told that I could not get a hotel. They had a policy in place that stated since I could have taken a later flight, they wouldn't compensate my hotel... but I had never been told that, otherwise I would have made other arrangements. I had to be out of Iraq at a particular time, and leaving any later simply wasn't possible. The staff was uncaring, and unfriendly throughout the entire process."
Pros: "We got delayed 40 hours and it's not our fault!"
Cons: "Worst customer service ever. Qatar airways doesn't care about the travelers"
Cons: "Bathroom were so dirty"
Pros: "Comfortable seats Flight was on time Schedule of meals- close to departind and landing"
Cons: "Poor VOD. During a 90 minutes movie, about every 5-10 minutes the movie stopped and I needed to reload the film"
Pros: "A 25 minutes of flight- there was no food or VOD"
Cons: "It would have been nice to see the flight info during the dlight on the screens"
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Nice staff, on time"
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Cons: "This boarding by groups is inefficient."
Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"
Pros: "Staff was kind."
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Always on time and always comfortable."
Pros: "Not much"
Cons: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
Cons: "No place to put my purse!"
Pros: "Very smooth"
Cons: "I didn't not like anything."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "Same as above."
Pros: "Friendly service and staff."
Pros: "On my return I had my own seat! Not nearly as cramped. Had soda and pretzels. The air magazine was latest issue! The attended was nice."
Cons: "The seats needed to be shampood."
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "comfortable seating"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "That there is no internet"
Cons: "No seemed happy at all."
Pros: "Good customer service but to be expected"
Cons: "Horrible bin space Sitting arrangement southwest has better system including free baggage"
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "See my previous comment"
Cons: "There were no screens by each place!!"
Cons: "Everything. DELAYS___DELAYS"
Pros: "AM staff were helpful and pleasant when I asked questions."
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "on time..."
Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
Pros: "The young woman running the admirals club front desk was excellent Friday July 29"
Pros: "See above."
Cons: "See above."
Cons: "They never called me as I was told due to my handicap needs. When I arrived I had no wheelchair and when I got to my distandnation they gave away my wheelchair and I had to wait for another one"
Pros: "Everyone was friendly and helpful"
Cons: "Phone charging in each row..."
Cons: "Sitting on the Tarmac for 30 minutes is not acceptable no control of passengers to stay seated"
Pros: "Great movies"
Cons: "Very cramped seats"
Cons: "Delays, delays, delays. :("
Cons: "Their baggage system is a joke. They demanded I remove my smaller carry- on so someone with a huge carry-on could use the overhead space. They ask boarders to please check Carr-on luggage for free on full flights but they don’t. United just needs to count the bags and demand the overage be checked."
Cons: "Boarding before scheduled time was not pre announced, seats lack legroom, unlikely to choose United again"
Pros: "Roomy seat"
Pros: "Safe landing, that’s all that matters."
Cons: "The entrances by groups. I get it, I just don’t care for it."
Cons: "Lost luggage’s"
Cons: "Seats were too small."
Pros: "Window seat someone was in my seat. I just found an empty seat"
Cons: "Window seat someone was in my seat. I just found an empty seat"
Pros: "AlwYs on time"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "Attendents were very nice."
Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."
Pros: "Almost everything"
Cons: "Movie selection is dreadful. It should be called OLD Movies. I did not see anything current or remotely new."
Pros: "Simple and easy,"
Cons: "Food cheap as always and tv had to pay to use."
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Cons: "Poor last time to use united"
Cons: "No reply from the airlines regarding my damaged baggage."
Cons: "My earphones jack did not work."
Pros: "La comida estuvo agradable."
Cons: "Las opciones de entretenimiento eran muy picas y pobres"
Pros: "Overall experience was great!"
Cons: "Snacks could have been better. Next time, I would like an entire pop instead of a small cup."
Cons: "WiFi not worth anything unless you pay."
Cons: "We went through TSA screening and weren't stopped or checked for our carry on. However when it came time to board the plane the agent stopped us, pulled us to the side and told us we couldn't board the plane because our carry on were too big. We then condensed our luggage while no one else was being stopped or asked to check their carry on for size in the bins and the agent withheld our boarding passes. We felt we were unfairly being targeted for the color of our skin and our names."
Pros: "Easy boarding"
Cons: "No TV"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Pros: "No issues staff was friendly and helpful"
Cons: "Everything went well Lloyds"
Pros: "Organized boarding"
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Pros: "Very good service and great pilot"
Pros: "Great people"
Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."
Cons: "Tooooo small"
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Pros: "Easy booking.. Service with a smile.."
Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "Everything was fine in anorak sense."
Cons: "Extremely turbulent and the landing was very bumpy and scary. Very windy conditions caused this but it was still a little frightening"
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Cons: "Seating on this aircraft is poor at best!"
Cons: "Lack of comfortable space. :-("
Pros: "It was smooth all the way around. We arrived in San Francisco 25 min early"
Cons: "No complaints."
Cons: "Late no place for my carryon"
Cons: "The 3 hour layover in Chicago. Why I had to go to Chicago then back to Moline. Kinda dumb. Food tad bit on the pricey side."
Cons: "Plane broke"
Airlines flying from Arizona to Kuwait have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Kuwait
Masks required on board, masks provided on flights from Arizona to Kuwait
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Kuwait
Testing for antibodies, testing for symptoms for flights from Arizona to Kuwait
Waiving of change fees. Search flexible flights from Arizona to Kuwait