Daily cleaning, installation of cabin HEPA filters on flights from Arizona to San José
|August||Best time to beat the crowds with an average 6% drop in price.|
|December||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$420||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The middle seat was empty and the crew was polite"
Cons: "The wifi went out literally every 5 minutes."
Cons: "Seats could be more comfortable."
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Pros: "I was able to sleep the whole flight thanks to the eye mask and ear plugs. Keeping me informed about the delay."
Cons: "Nothing at this time."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "The seating is uncomfortable to a point the person next to me was half ways into me seat making me sit in a contorted position for 3 hours of the flight. Further, though the weather was fair in my airport of leaving and arriving to, there were numerous delays, leaving 4 hours later"
Cons: "I usually love jetblue but everything was done wrong here. 2 hr delays were predictable yet gate agent told us nothing, kept saying we’d be boarding any moment but the crew hadn’t even arrived yet . Flight was overheated, WiFi didn’t work. Biggest prob was not keeping passengers honestly informed"
Pros: "Ability to channel surf"
Cons: "More food oprions"
Pros: "It was great service by JetBlue. Great staff and helped us with many things. Helped us change seat due to kids, luggage ect. Last minute."
Cons: "Kindness of JetBlue staff at the airport and in plane. Great people from JFK to PHX and other way coming back."
Cons: "Flight delayed by 3 hrs"
Pros: "we got where we were going."
Cons: "45 minute delay of takeoff."
Pros: "Every single JetBlue flight I have ever taken has been delayed. I can’t fly JetBlue anymore. You are unreliable and waste peoples time."
Pros: "The crew was nice. I do not feel cramped in the seat."
Cons: "The weather was bad and the flight was delayed. The board in the airport said delayed but gave no revised time so I didn’t really know when I should go through security. It is a smaller airport so half the food options are before security."
Cons: "No USB port. I didn’t get food, just tiny snacks."
Pros: "Easy to sleep"
Cons: "No food, drink or entertainment service"
Pros: "Smooth flt Organized boarding Pleasant staff"
Cons: "I didn’t have my jet blue care package with eye mask and ear plugs :(, luckily I had my last pair from my last flt!"
Pros: "efficient and friendly crew. I saw someone else put you couldn't turn off the tv, but if they had just asked. Turn the brightness to 0 and tv is off."
Cons: "No flight. Fraud purchase"
Pros: "The plane ride was comfortable. Staff was great"
Cons: "NO PLUGS No usb outlets"
Pros: "Roomy seats, good snacks, great crew!"
Pros: "Crew really greatAnd comfortable seat"
Cons: "Delay boarding but not a big deal"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "The hot towel"
Cons: "Two attendants were not very friendly!"
Pros: "Arrived on time, free snack"
Pros: "The system was down at my seat. No wifi"
Cons: "Unable to get boarding pass via kiosk. Understand not having staff before 8pm but had linger"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Pros: "Flight ontime comfy seats"
Cons: "Soda and chips only, only 3 movies, united has more choice"
Cons: "Baggage delivery after flight. They sent us to wrong kiosk and didn't correct their mistake. Endless line for taxi in the cold."
Pros: "JetBlue provides little sleeping mask and earplugs and I think that is a lovely touch for an overnight flight."
Cons: "Crew was a little cold, but since we are flying to Boston, I will assume they are just a little miffed by the weather conditions the Northeasterner storm brings on in their industry."
Cons: "Very impersonal staff! No hello when entering the airplane and a lukewarm goodbye, impatiently shoeing people off the plane."
Pros: "It was ok"
Pros: "Easy boarding, free wifi, TV options, open seat next to me, there was room for my bag in the overhead bin"
Cons: "TV kept having problems"
Cons: "Late — this was delayed 5 times, meaning I was unable to get to a morning meeting. No explanation was given. No advance warning given. Delays on the way to Phoenix as well. Terrible airline."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "The staff is friendlier than most airlines. More room than American."
Cons: "Screaming child entire flight. Not sure there is a solution. But, for a redeye, trying to get sleep before a days work, not great."
Pros: "Comfortable seats with plenty of leg room. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally."
Cons: "This flight was delayed as usual. The entertainment was out of date and hard to use. Was not sure if I would be charged for the headset or pillow so I opted not to get them."
Pros: "Everything, trip was great"
Pros: "Nothing no good customers services"
Cons: "Seats crowded no leg room"
Pros: "Service and customer support"
Cons: "No in flight entertainment 1 lousy bag of pretzels"
Pros: "The crew was very pleasant the entire trip."
Cons: "The TV set in the Head rest did not work. The plane had some technical difficulty following the clearing from the gate at which point we sat on the Tarmac and then taxied back to the gate with a statement of it being up to 2 hours to repair the situation. We were compensated even with additional snacks or meals while siting on the plane. I was delayed on my travel going forward from MCO to further points in Florida."
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "It never took off"
Cons: "The only saving grace here was the ability to switch to another flight. The original flight was delayed by 12 hours."
Pros: "crew was friendly, sets were pretty comfortable."
Cons: "not as clean as it could have been."
Cons: "JetBlue is an airline in decline and, because there is no competition, we'll continue to have to pay a lot for mediocre quality. Delayed flight, arrogant/disinterested staff and cramped seating - need I say more? I wish i had another option!!!"
Pros: "great boarding and crew experience"
Cons: "Limited food options for this flight time"
Pros: "Great seats"
Cons: "The flight was delayed 1:30."
Pros: "Great crew. Old plane but comfy"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Pros: "Nothing horrible service"
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "Service was great"
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Cons: "No food, just snacks and no place close to the gate to eat."
Cons: "Small airplane, noissy"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Pros: "Early arrival"
Cons: "Seats still tight"
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "Friendly staff and comfortable seating"
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Cons: "Kids yelling"
Cons: "Flight delayed"
Cons: "The airport crew at the check-in desk was rude"
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "See above airport connection disaster...."
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
Pros: "Everything was good. The crew was friendly and helpful. The food was delicious and there was more than enough. Boarding was fast."
Cons: "On my flight from Munich to Atlanta, the movies and tv series wouldn't play. Only the games worked."
Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
Pros: "attendant and gate crew were very pleasant. Once the paperwork mess was corrected we did not have to wait in line to take off"
Cons: "Sat on the plane at the gate for close to an hour. Very warm It was quite a while before they told us that paperwork had been done wrong. More waiting. Plane was late by 30 minutes arriving"
Pros: "Crew was very organized and professional"
Cons: "The plane was absolutely freezing! All passengers were covered in the flimsy blankets provided. Even with air vents turned of it was extremely uncomfortable."
Pros: "Same as previous flight."
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Pros: "Everything is good"
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Cons: "Hit heavy turbulence ,scary"
Pros: "Boardered ok"
Cons: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Comfy seats"
Cons: "The crew"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Cons: "My luggage was delayed. I received it the day after"
Cons: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Cons: "Bigger seats. More room."
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Cons: "It could be on time."
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "The flight was early."
Cons: "More leg room needed."
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "On time professional staff"
Cons: "Old plane for this fight."
Pros: "The positive attitude. The spirit of happy."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Friendly flight crew and pleasant to interact with."
Cons: "Had a significant delay due to wind conditions in Chicago. However, instead of waiting at the gate, we waited over 45 minutes on the plane instead of letting us know about this additional delay prior to boarding. Also, the legroom was laughable, as the person in front of me hit my knees as soon as he began reclining."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Crew was friendly. Good food options in coach."
Cons: "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Cons: "No free wifi"
Cons: "Not much leg room, seats are narrow."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "Streamlined boarding process"
Cons: "Poor leg room and no video . Older plane."
Pros: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Cons: "Flight itself was a little rough at times but what can be done about that?"
Pros: "Flew 1st class, everything excellent"
Pros: "the clerk at the boarding desk was kind"
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Cons: "Delays, attitudes, and fees"
Pros: "The friendly personal"
Pros: "Short but comfortable first class flight."
Pros: "Inflight movies"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Pros: "Timely flight. Smooth and easy check in."
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Pros: "Supe easy flight."
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Pros: "The ease of boarding and plenty of room."
Cons: "Only that the man sitting next to me kept the light on. It was an early morning flight."
Pros: "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
Pros: "Very nice flight attendant and the landing was very smooth."
Cons: "I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks."
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Pros: "Coustumer Service"
Pros: "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
Cons: "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Pros: "The fact that no one was seated next to me"
Cons: "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"
Pros: "Friendly staff, smooth flight"
Cons: "The flight delay was terrible"
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "It was wonderful plenty of space, legroom"
Cons: "Snack offering was caramely sugar cookie"
Cons: "Fligh delay."
Pros: "Everything worked out just fine"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "Helpful employees"
Cons: "Being charged for internet access. Cramped seating."
Pros: "Pros: flight landed early Boarding was easy. Flight was smooth"
Cons: "Was FAR too cold on the plane. The way bags were being distributed the large carry ons from under the plane after landing was unorganized and poorly planned. Tried to reschedule my flight, to do so is a cost of $200 not including the price difference in having to buy a new ticket. May not be flying United anymore"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Pros: "We landed."
Cons: "I sat in 3A. Almost every passenger getting onboard hit me with his or her bag. The guy across the aisle stepped on my foot. There simply was not enough room for people to move in the aisle."
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Pros: "Not much, crew was pleasant enough."
Cons: "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Cons: "I felt like tuna in a can."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Cons: "Todo! Everything"
Pros: "early departure, early arrival"
Cons: "We sat at the Gate for an hour after boarding because so e paperwork was missing."
Cons: "Luggage never came"
Pros: "All went well. Seat was comfortable."
Cons: "Kiosk agents need to be more customer oriented."
Cons: "Todavía estoy en Fort Lauderdale no pudimos cojer el vuelo por un imprevisto en la carretera y a pesar de que llegamos 40 minutos antes el personal nos atendio demasiado mal no nos quisieron solucionar de ninguna forma es la primera vez q utilizamos esta aerolinia y su personal no sabe nada de servicio al cliente ni mucho menos de humanidad todavía estamos aquí en FLL viendo cómo solucionamos por nuestros medios pasa una vez dos no y más q pensábamos seguirlos utilizando y recomendarlos pero veo q lo q les interesa en asegurarse el dinero en sus cuantas y NO el bienestar de sus clientes"
Cons: "What food?"
Pros: "Everything it was nice"
Pros: "Fun, friendly atmosphere and great prices."
Cons: "Know that you will pay $56+ at the counter for your carry-on. A small, backpack or smaller, bag is free."
Pros: "Friendly helpful and nice people at check in"
Cons: "Plane was over an hour late which made me miss an event at my destination. The seat I was sitting in smelled as though someone vomited."
Cons: "Delayed, poor service"
Cons: "it was late as always"
Cons: "No room no service horrible everything"
Pros: "Colorful crowd"
Pros: "It was fine"
Pros: "Staff were nice, funny, and accommodating."
Pros: "Delayed twice, yet still no email informing us of the change."
Pros: "Friendly, great service."
Pros: "Efficient service, spacious plane"
Pros: "Got the row to myself"
Cons: "Small chairs"
Pros: "The price"
Cons: "The plane was delayed! They have all these secret fees"
Pros: "I like that everything was bare minimum."
Cons: "HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!!"
Pros: "However they gave FULL refund and a voucher. Much appreciated."
Cons: "Once they have your money the staff doesn't care. Lack of communication and over priced for the "quality""
Pros: "Great rate!"
Cons: "No free soda lol"
Pros: "Everything was good"
Cons: "I made a mistake with selecting carry on I got charge 50 dollars for carry on and no one can fix it and refund my money"
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Cons: "Bad website. Old dirty grimy airplane. Diversion while boarding the plane. Horrible experience."
Pros: "The service was very easy to use, loved it."
Pros: "The service person at the counter. She was very nice! The plane was big enough to fit my bag without a problem."
Cons: "False advertising regarding rates. Price doubled after mandatory items charged. Doesn't reflect what search claims price will be."
Pros: "I survived"
Pros: "Left 45 minutes late due to maintenance."
Cons: "Late arriving at next destination"
Pros: "The affordable fare price"
Cons: "Wish they would offer similar fare to salt lake city"
Cons: "Tighti seating"
Pros: "Low cost"
Cons: "Crowded seating"
Pros: "The price of the ticket or fare"
Cons: "Unable to pay for my bank online. Then had to pay a higher fee at the airport"
Cons: "Spirit is terrible"
Cons: "outrageous bag fees"
Cons: "Poor service!"
Airlines flying from Arizona to San José have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to San José
Masks required on board, masks provided on flights from Arizona to San José
Social distancing seating
Middle seats unavailable to book on flights from Arizona to San José
Testing for antibodies, testing for symptoms for flights from Arizona to San José
Waiving of change fees. Search flexible flights from Arizona to San José